Barchester Healthcare Opiniões 

Hampton Court Care home, Peterborough.

My mother was a resident at this care home, but died in December '23.

When my mother passed away, she initially became unresponsive, but the care home did not notice, and when informed, they claimed she was "asleep". When the senior carer could not wake her, she showed disinterest and left her to get on with other duties, still claiming my mother was asleep.

When the family INSISTED, something was done, an ambulance was called, but even then, serious and vital misinformation was given to the 999 call handler and also to the paramedics when they arrived, indeed, they were lied to. It was discovered that the call bell had been unplugged and removed from my mother's room, so prior to falling into unresponsiveness, she was unable to summon help, distressingly, we will never know if she tried to get help or not.

My mum died later that day in hospital A&E, without ever regaining consciousness. The level of care afforded my mother was completely unacceptable. The call bell alert system had been disconnected and removed from my mother's room. The staff senior member was unhelpful, rude (also rude and unhelpful to the paramedics)and uncaring. The senior staff member deliberately gave false and misleading information to the 999 call handler and the paramedics when they arrived.

Months on, I have still not had an explanation of when or why my mother's "buzzer" had been disconnected and removed. To be fair, some of the more junior staff were very caring towards my mother during her stay and treated her as though she was their own mum, so not all the staff are bad. If you are considering using this home for a loved one, be very careful. They present a great front, but behind the facade and sales pitch, it is a very, very different place.

I need some sort of written response from this appalling company for the Social Care Ombudsman and so will you when you COMPLAIN TO THE SOCIAL CARE OMBUDSMAN. Have I mentioned the Social Care Ombudsman?

We had a meeting with the Dep Manager at The Spires, Lichfield today. She was very helpful and reassuring regarding my mother’s care. All the staff do their best in sometimes very challenging circumstances. The home is always spotlessly clean and the residents are well cared for.

Culture of management bullying with unprofessional practices ..especially general manager who really has zero care or compassion for relatives or staff ,really doesn't represent barchester well ...cqc informed in more detail of certain practices with evidence

My mother had respite care at the Barchester Cumberland Grange. I would not recommend respite care there to anyone. Despite creating a care plan they initially failed to follow it. One day she was not washed or given breakfast until afternoon. I complained and was told she did not have a ‘chart’, we asked for her care to be charted and things improved somewhat - but latterly they stopped bothering tracking key things like fluid intake. Housekeeping was poor. Her bedlinen was washed once in a month and her room cleaned rarely. And worst of all they offered to add her to the rota of the GP who refused to take her on.

The home moved my mother upstairs during her stay, which we agreed - but once moved they failed to tell her the code for using the lift. They promised to move her on the Tuesday then did nothing til the Thursday leaving her bewildered about what was going on - the manager did not communicate well throughout.

A number of the care staff were very pleasant and good so I came to the conclusion the home was poorly managed and understaffed - my mother was told on one occasion by a carer that the home had once run like ‘clockwork’ but not any more and that this was a staffing issue. I raised my concerns twice during mum’s stay and at the end - the clinical lead’s response was ‘there’s a limit to what we can do’.

I am giving two stars because the home was very good at activities and several carers really good and kind. However nice cupcakes is no substitute for actual care, decent housekeeping and following processes.

Think twice before sending a member of your family to a Barchester Home. Melbourn Springs looks very shiny and modern but the level of care given to my Mum during a recent respite stay was awful. She was dirty, her hair had not been washed for days, they couldn't be bothered to put in her denture and left her sitting in a chair all day that did not meet her needs. I complained and they put all the blame on my Mum and a member of staff that no longer works there. I am appalled by their care but they don't seen to be bothered. Never again.

Safeguarding concerns currently being investigated by the Local Authority.

My family is a resident at a Barchester home. We have raised concerns regarding cleanliness, which is a continuing problem even after 18 months.
Other residents have been able to get into my family member’s room and steal their belongings, showing that the staff are not managing patients appropriately.
Understanding of the Mental Capacity Act is not as good as it should be considering that they offer dementia support and no Deprivation of Liberty Safeguards are in place, meaning that my family member is prevented from leaving the address without any legal framework in place.

Family member was left without a duvet for a number of nights, despite us raising the issue.
We were not told about Funded Nursing Care, meaning my family member has been paying an extra £219 p/w than they need to.
The CQC and Local Authority are currently investigating a number of other concerns, including around the physical treatment of my family member and another resident.
Not long after raising our concerns with CQC and Local Authority my family member was given an eviction notice.
I could not in good conscience recommend Barchester for your loved one.

I worked in Epsom one,after i complaint about the care giving in this place they invite to leave. It is like a mafia with all the old permanent staff. Dementia unit and all the floor is like a Horror movie. After how much the residents paying the care is zero and awful. Stay away....

If I could give 0 review would be too much ! I was not allowed to see my Mother for the last FIVE weeks of her life , she died 45 minutes after I last saw her on the day of her death. These low life despicable excuses for people should be held to account! They are VILE ! Wish I could really state my opinions !

I only came on to report that when I visited on Sunday there was a sports car in the blue badge space without a blue badge. I took a photo so it can be identified but there doesnt appear to be a facility to attach it. However I have been absolutely shocked by the reviews on here and will now be more alert to the conditions where our family member lives. Our main concerns so far have been about admin issues especially where reports contain a lot of inaccuracies about the history of our family member and his relationships. I think unannounced visits are probably the way to go for all relatives and friends of residents in these places

Aviod here with all you’ve got.

Please avoid this place. My parent only went for respite but the staff made sure she never return home.
They starved my parent and died because of it.
Also had bruises.

AVOID AVOID AVOID

Worst company ever, the carers are left on bare minimum staffing, sometimes not even that.

Residents aren't receiving not even near to proper care.

DONT WORK FOR THIS COMPANY OR BRING YOUR LOVED ONE TO BARCHESTER HEALTHCARE.

Please avoid if you wish to maintain your dignity. It is not worth to work with this company. There is a lack of appreciation, unfair treatment, lack of adequate response to your concerns, constant blame culture.

We (Clarks) had the pleasure of attending Elm Banks open day to measure the residents feet and let them browse the section of shoes we had. All the staff were extremely helpful and kind. The place was clean and welcoming and all the residents seemed content. Thank you for allowing us to visit. We had a fantastic time.

I worked at Moretan Hill...it is criminal that this place is still open. I can't get into details because it's overwhelming for me to type out everything. Management and the female night nurse ( who is the Clinical Lead) should be fired. Don't leave your family members in this rotten, uncaring place ....there's no investment in the home, residents sit in urine and not enough carers are hired because of absolute greed by the company/ management.

This company advertises a level of care that they just simply do not deliver.

They show adverts of generous care when they have known for years many of their care homes do not deliver this standard.

This to me is deception and lies and speaks volumes.

My mother went into Moreton Hill in Glocestershire in aug/Sept 2022 for 2 weeks. In 9 days she had 4 different rooms . Room 1 wasn't ready ,room2 ,water poured onto her bed overnight from a leaking pipe above , room 3 was filthy and needed a complete refurbishment. Room 4 was OK except the windows were tiny and the toilet would not flush. . We took my mum home at that point and they then had the nerve to invoice us for £3200 for 2 weeks. The place is a disgrace and should be investigated. AVOID AT ALL COSTS

Probably one of the worst places I have ever worked. I worked in the kitchen. Toxic work environment, dreadful house manager, patronising, condascending and more interested in making herself look good. All problems swept away. Avoid working here at all costs. It just is not worth it. I feel sorry for the few dedicated staff. They do a good job despite the General Managers rudeness and sanctimonius meetings. Avoid, avoid, avoid.

My father had been in hospital for a month after his dementia symptoms had been too much for my 82 year old mother to cope with any longer. He had been very challenging on the hospital ward and had ended up needing one to one care. He was about to be discharged and I was desperate to find suitable accommodation. I stumbled across Ashlar House at Epping with an internet search and arranged to visit; I'm so glad that I did. My father arrived there from hospital the next day. Having been there now for six weeks, I can say that the care that he has received has been excellent, and the help and support offered to myself and my mother and sister has been exemplary. Nothing is too much trouble.
Sharon Osborne has a 'hands on' practical approach and makes herself accessible at all times. Her door is always open, and together with Flavia, Paul and the rest of her team, complete care is provided both to residents and their relatives. For anyone negotiating the nightmare of putting a loved one into care I have no hesitation in recommending Ashlar House.