Ascot Grange Care Home is amazing, exceeded all of my expectations; all staff is highly proffesional, with the best manners, helpfull at any time of night or day and made my saddest days bearable. If... Ver mais
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Within an hour of enquiring, we had a phone call to discuss our Mum, then a short while after we received a shortlist of homes suitable for my Mum. The homes then contacted us. Amazing service. Th... Ver mais
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At a time of change and worry I spoke with a lovely woman who understood our dilemma and showed great empathy. I was trying to navigate a system which is difficult and hard to manage especially if... Ver mais
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Hello, I don’t t have experience of this Care Home, Norton Lees on Warminster Road , Sheffield, but it has been suggested for my elderly mum, by SCC brokerage as has it has available beds. I see in... Ver mais
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Informações sobre a empresa
Escrito pela empresa
The UK’s leading website for finding a care home 🏡 Helping families find the right care, confidently 💙 Real reviews ⭐ Free, impartial advice 📞
Informações de contacto
Reino Unido
- www.carehome.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service.
1 de novembro de 2026
The lady on the phone listened intently…
The lady on the phone listened intently to my points and was very helpful and understanding
29 de outubro de 2026
I think I got honest answers and found…
I think I got honest answers and found a care home in 2 days. The one that I thought was best I wouldn't have visited without help.
28 de outubro de 2026
Resposta da carehome.co.uk
Hi there, thank you for sharing your experience. We’re so pleased you found a care home in just two days and that our support helped you consider a home you might otherwise have missed. We wish you all the best with the next steps.
Great help and lots of advice.
22 de outubro de 2026
Resposta da carehome.co.uk
Hi Jane, thank you for your kind words. We’re pleased you found the support and advice helpful as you explore your care options.
Within an hour of enquiring
Within an hour of enquiring, we had a phone call to discuss our Mum, then a short while after we received a shortlist of homes suitable for my Mum.
The homes then contacted us.
Amazing service. Thank you ☺️
10 de outubro de 2026
Resposta da carehome.co.uk
Hi Lisa, thank you for sharing your experience ☺️ We’re so pleased our Care Help Team could quickly talk through your mum’s needs and put together a suitable shortlist. It’s lovely to hear the homes have been in touch, and we hope you find the right home for her.
Resposta da carehome.co.uk
Hi Peter, thank you for your feedback. We’re pleased you found the information up to date and our communication clear. Best of luck in the rest of your search!
I have been impressed with their…
I have been impressed with their support Especially ringing on a Sunday. The fact they are taking some of the pressure of me means a lot. They are very approachable too. Thank you.
13 de outubro de 2026
Resposta da carehome.co.uk
Hi Liz, thank you for your lovely feedback. We’re so pleased that our Sunday call was helpful and that the team has taken some of the pressure off you. Best of luck in the rest of your search.
It was great that so many homes were…
It was great that so many homes were found for me to view, many thanks
26 de outubro de 2026
Resposta da carehome.co.uk
Hi Sue, thank you for your kind words. We’re pleased we could help you find a range of care homes to view, and hope your visits help you find the right fit.
Resposta da carehome.co.uk
Hi Mrs Laycock, thank you for your feedback. We’re pleased we could help you find care homes that matched your criteria.
Took all the hard work out checking…
Took all the hard work out checking suitable care homes for persons needs and availability .
26 de outubro de 2026
Resposta da carehome.co.uk
Hi John, thank you for your lovely feedback. We’re pleased we could take some of the hard work out of your search!
The company was very quick in it…
The company was very quick in it response and very helpful
25 de outubro de 2026
Resposta da carehome.co.uk
Hi Dr Szczetnikowicz, thank you for your kind feedback. We’re pleased we could respond quickly and help with your enquiry.
Ascot Grange Care Home is amazing
Ascot Grange Care Home is amazing, exceeded all of my expectations; all staff is highly proffesional, with the best manners, helpfull at any time of night or day and made my saddest days bearable. If anyone is at that point of life that need to look for a care home, Ascot Grange Care Home is the one. Highly recommended!
28 de setembro de 2026
Resposta da carehome.co.uk
Hi Anna, thank you for sharing such kind words about Ascot Grange Care Home. It’s lovely to hear how the team supported you during such a difficult time.
Just to clarify, this Trustpilot page is for carehome.co.uk, a website that helps people search for, compare and read reviews of care homes across the UK. We’d encourage you to share your feedback on Ascot Grange’s profile on carehome.co.uk (https://www.carehome.co.uk/carehome.cfm/searchazref/signature-ascot-grange). The team will really appreciate your kind words, and your experience could help other families looking for care.
I had already short listed care home in…
I had already short listed care home in the area I was considering so although your advise was helpful you didn't give me any other suggestions. However I will contact you again in the future if I need any further help in finding a suitable care home for my sister.
16 de outubro de 2026
Resposta da carehome.co.uk
Hi Linda, thank you for your honest feedback. We’re glad the conversation was useful, though we appreciate we didn’t add any new options to the homes you’d already shortlisted. We hope you find the right home for your sister, and you’re very welcome to get back in touch whenever you need us.
The service was very personal and the…
The service was very personal and the people I spoke to have been very knowledgeable
16 de outubro de 2026
Resposta da carehome.co.uk
Hi Andy, thank you for your lovely feedback. We’re so pleased you valued the personal approach and found the team knowledgeable.
Prompt helpful service
Prompt helpful service which pointed me in right direction in finding suitable accommodation for my mum. Follow up allowed time to properly investigate choices during a stressful time.
24 de outubro de 2026
Resposta da carehome.co.uk
Thank you for your review. We’re glad we could point you towards suitable options for your mum during a stressful time, and that you had the time you needed to explore them before we followed up. Wishing you and your mum all the best!
Great care
Interest in our requirements and a quick provision of reasonable options together woth follow up to see whether we required any further help nd that the information and contacts provided had been useful. Yes, to all.
22 de outubro de 2026
Resposta da carehome.co.uk
Hi Trevor, thank you for sharing this. We’re glad we could get suitable options to you quickly and that our follow-up was useful too. It’s lovely to hear you felt your needs were understood.
Top marks for genuine care
Top marks for genuine care, empathy and understanding. If your loved ones need special attention, look no further, as they will be in good hands.
16 de outubro de 2026
Resposta da carehome.co.uk
Hi Christopher, thank you for your lovely feedback. We’re so pleased our team’s care and understanding came through as we supported you in finding the right care for your loved one.
brilliant service
Janay was very professional and responded to my enquiry with empathy. She explained each step and time scale for getting back to me.
14 de outubro de 2026
Resposta da carehome.co.uk
Hi Su, thank you for sharing your experience. We’re glad Janay’s empathy and clear explanation of the next steps and timescales made the process easier. We’ll pass your lovely feedback on to her.
i got through and the person that…
i got through and the person that picked up the phone was very helpful and other homes were connected
14 de outubro de 2026
Resposta da carehome.co.uk
Hi Joyce, we’re so pleased you found our Care Help Team a useful service!
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