Barchester Healthcare Opiniões 

I wish I had seen these reviews before I wasted my time visiting their care home in Epping. The staff I saw were obviously telling me what they thought I wanted to hear, however when they thought I was out of earshot, the way they spoke about one of their colleagues was absolutely appalling and could be classed as bullying. One of the residents was asking where her hot food was, and this one female, who I presume was staff tried to convince her that she had already eaten, when it was quite clear she hadn’t. The home seemed clean enough but the atmosphere inside just didn’t feel right, it was plain to see that the staff were putting on a show. When we left we happened to bump into a lady whose mum was there and she clearly wasn’t happy and was looking at taking her out of there.

OK, where do I start? I went in as a kitchen assistant and expected to cook?? On minimum wage? I don't think so. Totally incompetent chef/care assistant who used to come into kitchen in her care worker get up? Cross contamination? Agency chefs that never showed up and brought my own food in as what was produced there was truly dreadful. Was sold down the river basically. I hope to god its improved? Every pan burnt and since when have spaghetti hoops on toast been fine dining? Truly shocking experience.

My mum was in care provided by Barcester in Hull. What a disgrace this company is. Poor care provided and poor property maintenance!! Not all the carers where poor but most!!

Barchester's introduction is all a bunch of s***, after working in one of the homes for about a year. 30% of the carers actually care, none of the residents are happy. The management honestly just are covering there own a** from their managers (same the the nurses who do bare minimum) and so on... so the company doesn't get sued and continues to make mad profit (which as in employee you'll never see). Brilliant introduction... into a world of stress, followed by a job of pure horrible treatment. (first month in and someone I used to work with came up to me and said "ohhh you work there... nasty people") btw it doesn't matter what home it is, its the same company, same management and same experience you'll have. good luck :)

Promised the world & receive absolutely nothing other than crushing pressure, no break, minimal training, yet expected to take full responsibility for a floor of 30+ residents & the entire care team with no support from management who literally turn a blind eye to staff having mental breakdown infront of them! Please don’t get involved, it will cause you so much misery.

I left a review back in April saying how if I could give this company 0 stars I would etc … I have recently received a letter from this company threatening me with solicitors if I do not remove my previous review. Do they bully everybody who leaves a bad ( but truthful ) review ?? Mine was just 1 of many . The company should be embarrased that they are using threats 3 months after the previous review was posted. I named the home I worked for which I am entitled to do so just like I am entitled to speak the truth. I look forward to my next letter of threats. You should be ashamed of yourselves

My mother is in a Barchester Care Home in the North of Scotland. It is a horrible place. The carers are pleasant enough but they seems to change very frequently. The management are cold and uncaring and seem to think, since Covid, that they own the residents and treat the families like they are an inconvenience or naughty children. The dementia side of the home frequently smells so foul that I feel like I am going to vomit. Things go missing all of the time, and if you ask about it, no-one knows anything. Or the manager accuses you of suggesting the staff have taken it. I feel she does this to make the staff feel hostile towards us as a family. I think it is more likely another resident has taken it quite innocently but the staff make no effort put things back with who they belong to. I worry when I buy mu mum nice things because I knwo that she will not have them for long. This is despite labelling everything we can. Given that this home cost in excess of £1800 a week, the service is very poor. My mum's pillows are filthy and there is not a proper cover on the bed. The bins in the toilet are always full. There are no on-suite facilities, just very basic toilet and sink. Mum's rooms is tiny. Indeed the facilities for the dementia residents are cramped, with the lounge serving as the dining room too. In the non dementia side there is a dedicated dining room and there is a large and spacious lounge. However, residents and their visitors are ejected if there is a team meeting, no matter how small the meeting (two people). My mum used to be so fussy about her appearance but minimal effort is put into trying to keep her as the lady that she was. The family are made to feel that we are being unreasonable if we query anything. The manageress runs the home with an iron rod and if you ask the staff anything, no matter how routine, then they have to check first. For example if I wish to take my mum out into the garden - they have to check. The dementia side have no direct view of the garden from their tiny lounge, that's just for the people who do not have dementia. Dementia patients are treated like they have no value and as second class citizens. it's like apartheid. I would hate to be in such a horrible place myself, once you enter the dementia side, it grim. It is like a horrible prison, a real institution, rather than a home from home. The residents are inmates and obviously just a source of income.I wish my mother was not in there, but unfortunately, I and other close family members are not making this decision. I would remove her tomorrow. This home gets good reviews, I do not know how this happens, as it is not a reflection on the care and service they provide. Do not put your loved one in a Barchester Home. The management do not care.

bad company to work for they think its acceptable to have 1 staff member covering the floor on their own,bullying other staff members,cover things up and never do anything with the residents and 0 support from management.

Absolutely dreadful company,if you want your loved ones to be treated with respect, don't send them to a barchester health care home and line the pockets of Pete claverley and the other Muppets,do yourselves a huge favour and look for a better care home, your loved deserve better. You have been warned.

Chorleywood Beaumont lost a private wheelchair I had loaned to a resident. No mention of reimbursement for my asset . If care is as bad as looking after personal possessions there is no hope for this care home. Would chorleywood beaumont or barchester care to respond , at which point I'll review my response.

I would rather spend the day with ISIS I truly believe I would be treated with a lot more respect from a gang of radicalised men than I would by certain staff members. Working for Mount Tryon affected me in so many ways and I now will never work in another care home. There is 0 support from any management. You’re constantly put down and all the staff go to work for us to smoke cigarettes and gossip. It’s an embarrassment of a place. Needs closing. Mount Tryon will never come off the ground.

Absolutely appalling working practices. Discrimination is at the core of their recruitment process. Losing data and covering up breaches. Manager has no HR knowledge at all. Disgraceful behaviour.

Harton Grange South Shields
Did not want to give a star but unable to leave a review without a star.
As a family we removed my Dad from this home due to lack of care and attention to his needs,hygiene,and a complete lack of communication with staff and their attitude to our concern as his family.
Despite meetings with staff this did not improve and we took the decision to move him to a new care home,we cannot praise the new home high enough,he is clean,well fed and they care with affection for Dad and ourselves his family for which we are very grateful.
Very disappointed with Barchester Head Office as they promised they would investigate and contact us when they had finished their investigation,I have sent emails with no response,also QCC I reported this home still awaiting an update .

Awful care practices Barchester Shelburne Lodge care home, High Wycombe, my friend is a resident here and has had the worse care experience you wouldn't give to your enemy. So much to say but one of the worst is that he was ringing his buzzer for help as the electric plugs were sparking in his room, as usual staff ignored his call bell, to get their attention, he had to turn the volume on his TV up on full blast to get them to come and tell him to turn it down just so he could alert them to the fire. Since this incident they still continue to ignore his call bell; absolutely disgusting. He is a diabetic and has been sent out to visit me without being given breakfast when he arrived to me his sugar levels were extremely low. They give him sugary drinks and food to eat knowing his diabetic and on many occasions have not given him supper and I have had to drive half an hour to bring him food. The attitudes of staff are uncompassionate and unprofessional in every sense, they locked him in his room during the omicron out break even though he tested negative everyday, they failed to wash and turn his position during locking him in his room as to his care plan. He goes months even close to a year without having a shower, DO NOT SEND ANYONE TO THIS PLACE ALL THEY ARE INTERESTED IN IS THE MONEY. To give him the vaccine they lied to him and told him that he would not be able to fly back to his country to see his kids and grand kids knowing that he is able to fly, this is against the law and his rights were violated by their lies. They even went as far as to tell him if he didn't give them his bank details so they could take the payment for his care at the home he would be chucked out of the home, knowing he has no family to care for him. The list of their behaviour is too much to relate and sickening across the whole of Barchester.

one star too many
i strongly recommend that no-one leaves a loved one in the care of these people.
appalling and shocking

I cannot say how appalling my late mother's experience was in Barchester care. She went there after contracting Covid and was a size 12/14 on admittance. It was lockdown and I sent her food and drinks and masks. When I saw her two months later after lockdown she had visibly lost weight. She had also had a "romance" with a male resident until he was chucked out suddenly, leaving her suddenly alone again. The nurse in charge of the floor had joked that she would have to look at contraception for them when I visited. I was appalled. My mother had Alzheimer's but the care there was paltry. I visited regularly and every time she had lost weight. She spent her day roaming the hallways. I was told she was eating and was having the nutritional drinks I sent but four months after admittance she looked like a concentration camp victim. She was covered in skins tears and bruises - and on one occasion a member of staff knocked her over with a trolley my mother was holding on to. On one occasion they told me she would not eat, but when I took food in she ate a packet and-a-half of sandwiches and a box of four cakes in one go. The staff were unhelpful and complained that they were understaffed and the manager was frequently off ill. There was often a row about which floor opened the front door to visitors so you were left waiting, even when there was only an hour to visit your loved one - I waited for half-an-hour on one occasion before anyone answered the bell. Staff locked themselves in the office to do paperwork and often there was no one on the floor, it seemed. I wanted to get my mother a private scan and I was told the local GP would only visit the dementia floor for end of life purposes because of Covid and so she could not be referred as he would not visit. I decided to remove my mother urgently when I visited and she was literally skin and bone and could not get out of her chair. A member of staff I asked to help me simply raised her eyes to heaven as if it were a huge trial - she and all the other staff were in the dining room having a meeting while residents were left to their own devices that day. I was told my mother was sleeping through the night but when she returned home it was clear she was allowed to roam all night and had been sedated during the day. Her bed was never made when I visited and I had queried why this was. Each time I enquired as to "why", I was given some story that put the blame on my mother or concealed the truth of the situation. I was told she did not like the drinks and milkshakes I sent - they were stored on top of her wardrobe. When she returned home she was starving and dehydrated and drank and ate everything in sight - the carer I hired at home was horrified at the state of her. Her skin was like tissue paper through dehydration and she weighed under seven stone - from being a healthy size 12/14 - even size 16 on occasion - when she went to Barchester. She also had a urine infection. She rallied but would not sleep at night because she was used to sleeping during the day and roaming round at night. The care home told me they had lots of residents like that - when I visited there was no one supervising them at all and my mother fell constantly while there and was hospitalised on occasion as a result. In July I had been told by the hospital that she was very far from an end of life situation. She came home in September and was hospitalised for dehydration days after arriving home, despite drinking well. She went to another care home to recuperate - supposedly. The proposal was she would be assessed for continuing care. Of course, social services turned her down for continuing care and sent the letter the day after the assessment because my mother owned a house. I had tried to get her to a care home near home after her urinary infection but the hospital social worker said she needed assessment and sold it as my mother being entitled to continuing care funding. It is clear that there was never any intention to grant this. After five weeks of "assessment" by social services - who turned up for half-an-hour one morning to see her during the five weeks, I managed to transfer her to the care home near home I had wanted her to go to while she was in hospital. She arrived there and died two days later after five weeks of "assessment" by social services, which mainly involved lorazepam sedation and palliative care. Again, the food and drinks I sent her were not opened, even though when I visited her she gulped them down. Your loved one will have a DOLS slapped on them immediately by the care home, hospital, GP, social services. Make sure you know why DOLS - deprivation of liberty - is being applied for. They will say it is just for medication, but will try everything under the sun to keep your loved one in care, especially if you are paying £5,000 a month for the room. I could say more - perhaps to a lawyer. Be warned.

Worplesdon Care home in guildford is a terrible place to work . Nothing but bullies and terrible management.

My mother died at the Barchester, Ottley House, Shrewsbury in December 2019. Thankfully I have now found a proper Trustpilot website where I can at long last air my views about this nursing home, and without all the "flowery" 5 star reviews on the Barchester website! (Not one low marking in sight!).

My mother suffered dementia, and was on the dementia ward, whilst I realise that these patients cannot be locked in rooms, there was no supervision of those patients who were mobile. The family were shocked that one male patient was allowed to wander around either naked or in various stages of undress, and on occasions we even found shoes belonging to him in my mother's room! This was upsetting and embarrassing not only for visitors, but I felt upset on this poor man's behalf as well.

Books and glasses belonging to mum often went missing. The books if found and returned, were more often found torn and battered. On Mothers Day of that year, I took a large vase full of Daffodils which delighted Mum. I found out later they had been removed after I had left. The reason being given, when I queried their removal, was that "the patients might eat the flowers"!! When I said that other patients shouldn't be in Mum's room, all I got was excuses. At the time I was so exasperated with the home and their constantly shooting my queries down in flames I ceased to contact them, (but, I might add only after I had told them that I would rather slash my wrists than end up in their home!!)

I now have an absolute fear of ever going into a nursing home, as I found Ottley House not only depressing but without dignity for dementia patients. Frankly I hope I "pop my clogs", long before I ever get to that stage!

To my mind the home is all front of house, all nice and welcoming, but once beyond the door into the Dementia Ward its another world. If I could award Ottley House no stars I would, and I would not recommend the home to anyone who has a member of the family suffering dementia.

This is a warning to anyone contemplating signing a contract for a loved one to enter a Barchester Home. You will note that the contract includes a 5.9% escalation clause, section 4. You should be aware that the company has decided to "rip up" that clause for next year and will be increasing prices by closer to 10%. The reason does not appear to be in accordance with the contract. It effectively claims that any increase in costs can be used to justify the company not complying with its obligations. This company clearly does not believe that contractual obligations apply to them. Therefore, when you sign a contract with them the annual increase is whatever they want it to be, but will not be less than 5.9% irrespective of what inflation actually is.

Only interested in making money,residents got up at 0330 hrs.in the morning as always short of staff on day shifts,barbaric.I have witnessed this as a carer.