Every Company should have a Rose Williams in customer service. When it became clear I might have a delivery issue, since we were on vacation AND live in a rural, mountainous community, Rose made sure... Ver mais
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I would like to commend Mary Rose for her expertise and being quick to answer my emails although being no fault of her own, the first consignment I ordered 06 Jan 2026 Barewillow for -£45.94 took arou... Ver mais
This is a scam!! Once they get your info , they continue to send you more tubes & bill your paypall account!Beware of unauthorized deliveries & charging your pay pall account. I intensely dislike... Ver mais
I want to thank Rose Williams for handling my situation in such a professional manner. She made my life so much easier because I'm already facing life situations and I just want to thank her for taki... Ver mais
3,3
Aceitável
205 opiniões
Respondeu a 52% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I had to cancel my subscription and…
I had to cancel my subscription and Rose Williams’ persistence in offering alternatives was done as politely as possible. It’s a tough situation and she handled it exceptionally well. Kudos to her.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Oldgus,
Thank you so much for sharing your thoughtful feedback!
We truly appreciate your kind words and understanding. It means a great deal to know that the situation was handled well. Our team always strives to provide respectful and supportive service, even in challenging circumstances.
Thank you again for your recognition. It genuinely encourages us to continue delivering the best possible customer experience.
Vincent
Bare Willow
Right A Wrong
I created some order confusion. Therese and Mary responded quickly, and fixed everything to my surprise and appreciation. Great Customer Service. I will purchase again.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Milissa,
Thank you so much for your wonderful feedback!
We’re so glad to hear that everything was sorted out quickly and that you felt well taken care of. Our team always aims to respond promptly and make things right, so your kind words truly mean a lot.
We sincerely appreciate your support and look forward to serving you again in the future!
Vincent
Bare Willow
Even though she tried different…
Even though she tried different solutions to remedy the issue, she was finally agreeable to canceling my subscription and refund my money to my account as I requested. She was polite at all times.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Lana,
Thank you so much for taking the time to share your feedback.
We truly appreciate your kind words and are pleased to hear that your experience was handled with professionalism and courtesy. Providing respectful and understanding support is always our priority.
If you ever need assistance in the future, please know that we’re always here to help.
Vincent
Bare Willow
Impressive customer care service!
I am very pleased with the personal effort put in by Mary Rose in ensuring that I recieved my parcel despite all obstacles she miraculously got me the courier local number which I called and there was my parcel .. I have started to use product and I can say already i see good result👌
10 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Sam,
Thank you so much for your wonderful feedback!
We’re truly pleased to hear that you had a positive experience and that the extra support you received made a difference. Our team always strives to go the extra mile to ensure everything is resolved smoothly, so it’s very rewarding to know that our effort was appreciated.
We’re also glad to hear you’ve started using the product and are already noticing good results. That’s fantastic news!
Thank you again for taking the time to share your experience. We truly appreciate it.
Vincent
Bare Willow
Rose Williams Was very helpful in the…
Rose Williams Was very helpful in the process of canceling our prescription.
14 de janeiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi James,
Thank you so much for taking the time to share your experience! We’re really glad to hear that Rose was very helpful in assisting you with your cancellation request.
Our team always aims to make every interaction smooth, respectful, and straightforward, and it’s wonderful to know Rose was able to support you through the process. We’ll be sure to pass along your kind words to her. It will mean a lot.
We truly appreciate your feedback and the opportunity to assist you.
Vincent
Bare Willow
Best cream
Vincent is very supportiveto solve the problem if you have any issue about the product or payment.
16 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Ayla,
Thank you for sharing your feedback. I’m sorry to hear about your experience and understand why this situation would be frustrating.
We’re unable to locate your account using the information available in the review, so we’ve reached out to you privately through Trustpilot to request your details. Once we receive that, we’ll be happy to look into this further and assist you directly.
Please know that we take concerns like this seriously and are committed to reviewing each case carefully. We appreciate the opportunity to follow up with you.
Vincent
Bare Willow
Give it a try
Been using CapsaCare for a little time and I've noticed it's fast absorbing and improves circulation in my feet to some extent. Rhys from Bare Willow's customer support team was very attentive and helpful concerning my order-related questions.
20 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi,
Thank you so much for sharing your experience!
We’re happy to hear that CapsaCare has helped improve circulation in your feet. It’s always encouraging to know that our product is making a positive difference.
We’re especially glad to hear your kind words about Rhys. Providing attentive and helpful support is very important to us, and we’ll be sure to pass along your feedback to her.
We truly appreciate your support, and please don’t hesitate to reach out if there’s ever anything else we can assist you with.
Vincent
Bare Willow
November 4th
November 4th, 2025, I ordered CapsaCare from a Facebook solicitation! I thought I paid $59.94 through PayPal, for buy two get one! Debited 11-5-25! Didn’t see any options for money back, no boxes to check for recurring shipments! Two weeks later, received my order, tried it, not satisfied, didn’t ask for more! On December 5th, I see a $79.94 debit through PayPal, I am being sent two more tubes, I sent a message saying I never re-ordered anything, they said I checked the box for recurring shipments and they couldn’t refund my money because the delivery was already processed! Two weeks later I received the shipment and returned it to the point of origin! Also requested cancellation! Nothing happened, didn’t hear anything back, they claimed they never received the returned items. On 1-5-26, I see another debit of$79.94 for another shipment, sent another message to,
Hello@barewillow. I said, why would I commit to $960 debit for a year without knowing if it worked! I noticed the point of origin changes with each shipment, so the company office has no idea items have been returned! After contacting the NYSAG office, I did receive one refund on 1-23-26! Still refusing to cancel the order, I see another $79.94 debit on 2-5-26! Now they still owe me for the December debit and PayPal did reverse the charge for 2-5-26! And the return point of origin is different once again! Don’t get scammed people, they don’t respect or respond to your wishes! Mr Auger
20 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Mr Auger,
Thank you for taking the time to share your experience. I’m truly sorry to read how frustrating and concerning this situation has been for you. That is never the experience we want anyone to have when ordering our CapsaCare Pain Relief Cream.
I want to personally let you know that I have taken over your ticket to ensure this is handled properly and reviewed in full. Please check your email for my response so we can work with you directly to resolve the issues with your subscription.
Thank you for bringing this to our attention, and we appreciate your patience as we work toward a resolution.
Vincent
Bare Willow
The tube I received was half the size…
The tube I received was half the size advertised
6 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Scully,
Thank you for sharing your feedback. I’m sorry to hear about your experience and understand why this situation would be frustrating.
We’re unable to locate your account using the information available in the review, so we’ve reached out to you privately through Trustpilot to request your details. Once we receive that, we’ll be happy to look into this further and assist you directly.
Please know that we take concerns like this seriously and are committed to reviewing each case carefully. We appreciate the opportunity to follow up with you.
Vincent
Bare Willow
I have called and emailed to stop the…
I have called and emailed to stop the automatic delivery of the product. I still continue to receive them. Very disappointed, and I agree with others that this company is not good to deal with at all.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Wendy,
We're truly sorry to hear about your experience.
We completely understand how frustrating it must be to continue receiving automatic shipments after you’ve already requested for them to be stopped. That’s certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience and disappointment this has caused.
I’ve sent you a private email so we can look into your account details and ensure this is resolved properly and without further issues. Please check your inbox (and spam folder, just in case) and respond at your convenience so we can make this right for you as quickly as possible.
We genuinely appreciate you bringing this to our attention and giving us the opportunity to address it.
Vincent
Bare Willow
The product was not a right fit for me…
The product was not a right fit for me and Rose Williams Help get it resolved. My money was refunded promptly.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Theresa,
Thank you so much for your kind review.
While we’re sorry the product wasn’t the right fit for you, we’re really glad we could resolve everything quickly and provide a smooth refund experience.
We truly appreciate you giving us a try and taking the time to share your feedback. If you ever need assistance in the future, we’re always here to help.
Vincent
Bare Willow
I was charged for the cream and it has…
I was charged for the cream and it has yet to be shipped, not that I want it. When I purchased the first time I missed the box that was already checked to subscribe to a monthly subscription. I have repeatedly sent emails asking to cancel subscription and still no email confirming cancellation. I was able to turn off automatic payment with paypal.
So I’m out $$$and they still have not shipped the product they charged me for. Stay away from this company
6 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Dawn,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustration and understand how upsetting it can feel to be charged for something you did not intend to purchase.
After reviewing your account, our records show that the most recent shipment has already been delivered. That said, we completely understand that you did not intend to enroll in a subscription and that this situation has caused confusion and concern.
We can also confirm that we’ve received your email and our team is currently assisting you. Please continue replying to our most recent message so we can work with you directly and make sure your concern is fully resolved.
We appreciate the opportunity to sort this out for you and are committed to making this right.
Vincent
Bare Willow
I didn’t opt in for a subscription
I didn’t opt in for a subscription. Whatever should be an easy fix right? WRONG! I’ve been emailing with Carl B since January 25 to cancel and refund and it’s now February 18 and I got charged again!!! Instead of fixing the issue he kept countering with a discount or special offer! No MF cancel my subscription!!! Now I have to wait for someone to reach out to me. SCAM ass company.
25 de janeiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Ana,
We’re very sorry to hear about your experience and understand how frustrating this has been. We’ve sent you a private email to address your concerns directly and would appreciate it if you could check it and respond so we can work together to resolve this to your satisfaction.
Thank you for your time and patience.
Vincent
Bare Willow
The super markerer …
The experience was super and professional
16 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Mark,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your experience with us was both smooth and professional. That’s exactly the standard we strive to maintain for every customer.
We truly appreciate you taking the time to share your thoughts and look forward to assisting you again in the future.
Vincent
Bare Willow
High pressure sales…
Rose seemed very kind in her words but I originally asked her to cancel the auto ship (which I don’t remembering signing up for) and she kept emailing me back basically offering me different options to keep me as a customer. I have two tubes of this cream and it’s enough to last me a year! I don’t use it that often. I did not appreciate her putting that pressure on me and we kept going back and forth until she must have realized her attempt to keep me was not going to happen. I’m sure she is just doing what the company wants her to do but either way, no one likes high pressure sales!
I would also like to mention that on my very first order the shipment went all over the US before it got to me. It went to Oakland, which is only and hour and twenty minutes from me, to San Bernardino, CA to Houston, TX and back this way again. CRAZY!
Your company needs to step up your game!
15 de dezembro de 2025
Opinião espontânea
Resposta da Barewillow
Hi Terri,
Thank you for taking the time to share your feedback. We truly appreciate your honesty.
We’re sorry to hear that your experience left you feeling pressured. That’s never our intention. While we do our best to offer options that may be helpful, we completely understand that when a customer requests a cancellation, it should feel simple and respected. Your comments are important, and we’ll be reviewing this internally to ensure we strike the right balance between offering support and honoring preferences promptly.
We’re also sorry for the unusual shipping route on your first order. We understand how frustrating that must have been to watch, and we agree that it’s not an ideal experience.
Thank you again for your candid feedback. It helps us improve, and we appreciate you giving us a try.
Vincent
Bare Willow
Pamela was great and helpful
Pamala was great and helpful. She deserves five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
What I did not like is that I did not get an email before the subscription I didn’t think I signed up for, sent me more products that I didn’t want.
14 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi R,
Thank you for sharing your feedback. We’re glad to hear that Pamela provided helpful support.
We’re sorry for any confusion with the subscription and understand how receiving products unexpectedly can be frustrating. Your feedback is very valuable, and we’ll take it into account to improve our communication and make sure customers are informed before any future shipments.
We appreciate you taking the time to share your experience with us.
Vincent
Bare Willow
Rose Williams with customer service has…
Rose Williams with customer service has been a awesome help. I'm going thru some extremely hard times medically she has worked diligently with me to help resolve my issue. Fabulous people at Barewillow. Thanks
13 de novembro de 2025
Opinião espontânea
Resposta da Barewillow
Hi John,
Thank you so much for your kind words.
We’re truly glad to hear that Rose was able to provide the support you needed during such a difficult time. It means a lot to know that our team could help make things a little easier for you.
We really appreciate you taking the time to share your experience and your thoughtful feedback. It encourages us to keep providing the best support possible.
Vincent
Bare Willow
Mary Rose was very helpful to me
Mary Rose was very helpful to me this whole transaction. She listened to my concerns and took appropriate steps to rectify the matter. Very professional.
16 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Garth,
Thank you for sharing your experience!
We’re delighted to hear that Mary Rose was able to assist you professionally and address your concerns. It’s always our goal to provide attentive and effective support, and your feedback means a lot to us.
We truly appreciate you taking the time to recognize her efforts.
Vincent
Bare Willow
I too have been caught by the scam of…
I too have been caught by the scam of them claiming I have completed a monthly subscription. I had been caught by another company by this scam and made sure I did not complete the application with Bare williow.
I saw that 99.90 dollars had been taken from my account and am trying to recover this amount
10 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Jacqueline,
Thank you for sharing your feedback. We’ve already reached out to you via email regarding your concern, and kindly ask that you check your inbox and respond so we can work toward a resolution that meets your needs. We appreciate your patience.
Vincent
Bare Willow
The product does what it says on can!
With so many false claims being made about products promoted on Facebook, it was pleasant to deal with a company who proved to be honest about the features of its product.
Therese, has been particularly helpful, and quick replying to any problem that I needed assistance with,.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Rob,
Thank you so much for your kind words and for taking the time to share your experience.
We truly appreciate you recognizing our commitment to honesty and transparency. Building trust with our customers is very important to us, and it means a lot to know that this came through in your experience.
We’re also glad to hear that you received helpful and timely support. Providing responsive and reliable assistance is something we always strive for.
Thank you again for your trust and support. We’re always here whenever you need us.
Vincent
Bare Willow
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