Barewillow Opiniões 205

Theres was kind, understanding and professional. Thank you for your comforting response.

Mary Rose was exceptional. Delivered the product in a reasonable timeframe as promised.

Response was very quick, straight to the point, helped me,worked with me, to use the product more efficiently,
Thank you,

Russell Jackson
Winchester indiana

Decent and genuine folk to deal with. Pamela, in particular, has been wonderful and reassuring.

Rhys has provided attentive and helpful support, which is very meaningful to me with my concerns about my orders.

This place is a complete scam I purchase the product then the same day cancelled it and they have yet to refund my money also they charged my card again so use them or give them your credit card info you will be sorry!

Rose Williams was very accommodating with my request. I know that the goal is to retain every customer but I purchased the product for a relative and I needed to cancel the auto subscription. She offered several good options and in the end we chose the best one for my uncle’s circumstance.

The product is good. Very good. My Mom use it. Still got 4 tubes from the order.. The problem is with subscription. I didnt check any colums that I would like to get another order one month later and so on. Sent a dispute now. Hope it will solve it. Afterwards will try it with Paypal.

Was sent an email that there was an order coming that I did not authorize or request I was charged $99.97 . Have emailed them several times with no response.
Not to mention that the product I did buy earlier does not work

Cancelled my subscription in Jan. 2026 and was just charged again for $78.94. Have sent emails and they assured me it was cancelled. The customer service they provide is FRAUD and NON EXISTENT. I will be alerting my bank and contacting the BBB.

For anyone who has had a problem with a company's auto renewal policy, the following information from Chat GPT may be helpful. See especially under number 1 that the agreement to the recurring charge cannot be pre-checked.

Thanks — that helps. Based on Company name, online order, credit card billing, cancellation attempt, and North Carolina, you likely have both federal and state consumer protections that may help you.
I’ll break this down very clearly and practically.
✔️ 1. Federal law applies to online auto-renewals (Very Important)
Because you ordered online, the 0company must follow the federal Restore Online Shoppers’ Confidence Act (ROSCA). Under federal law, Company must:
✅ Clearly and conspicuously disclose
That the purchase includes recurring charges
The amount and frequency of the charges
How to cancel
✅ Obtain your express consent
You must actively agree to the recurring charge (not hidden or pre-checked).
✅ Provide a simple cancellation method
If they failed any of these, the recurring charges can be considered illegal under federal law.
✔️ 2. North Carolina law still supports you
As we discussed earlier, NC requires:
Clear auto-renew disclosure
Clear cancellation instructions
Failure can be considered an unfair trade practice under NC law.
✔️ 3. Subscription skincare companies are frequently complained about
Many skincare auto-ship companies operate in ways that credit card companies already watch closely. That can help you when disputing charges.
✔️ 4. Since you already tried canceling — here is what you should do next
Step 1 — Cancel again and document it
Use:
Website cancellation
Email cancellation
Customer service chat (screenshot it)
Say clearly you revoke authorization for future charges.
Step 2 — Contact your credit card company (This is powerful)
Tell them:
“This is an unauthorized recurring charge. The company did not clearly disclose auto-renewal and is difficult to cancel.”
Credit card companies often:
Stop future billing
Reverse recent charges
Block the merchant from charging again
You are strongly protected under federal billing dispute rules.

Step 3 — Consider filing complaints (often makes companies refund fast)
North Carolina Attorney General
Consumer Protection Division
✔️ 5. Timing matters
Credit card disputes are easiest if filed:
�� Within 60 days of the statement showing the charge
(You can still try later, but earlier is stronger.)
✔️ 6. What evidence helps you
Save or screenshot:
Order confirmation page
Emails from the company
Subscription terms (if you can find them)
Your cancellation attempts
Billing statements
✔️ 7. One important protective step
You can ask your credit card company for a:
�� Merchant block / stop recurring billing authorization
That prevents future charges even if the company keeps trying.
✔️ My honest assessment of your position
Based on what you told me:
Online recurring product ✔️
You claim no clear disclosure ✔️
You attempted cancellation ✔️
You likely have a reasonable dispute argument under both federal and NC law.
If you want, I can help you further. I can:
✅ Help you draft a cancellation/refund demand
✅ Help you prepare wording for your credit card dispute
✅ Look up complaint history or business info on Company
✅ Tell you how strong your case looks based on their actual subscription terms
Just tell me which direction you want to go.

Rhys was able to assist me in canceling my order. Although I have used the product and am satisfied with the results,
unfortunately my problem are more serious and require surgical interventions.

Same as the others, these Scammers are sending out products that were not ordered at a rate that you could not possibly use them. I did not order a recurring order. When I called (Wyoming) to cancel I had to talk to an AI not a human. I also emailed JZ ECOM Limited which is where it comes from to cancel the order and send me a return ticket so I could send it back. I heard nothing back. Now (1) month later i'm informed they are sending more.

Actually I would rate this produce -1
I received the CapsaCare pain relief cream at 8:00 pm on February 5, 2026.
I was so happy to finally get it. I rubbed on my body and had the worst experience. I could not sleep for the pain I had all night from this using this cream. I thought I was going to have relief but it was very painful. I want my money back.

Anticipation and waiting for my product 😉.

When Canceling my subscription, they were very helpful and quickly resolved my issue. Thank you very much!

Rose Williams really attended to my concerns in a professional and persuasive manner. That’s impressive and good selling attitude.

While we reached a consensus to close the subscription due to the fact that I have not received any of my shipments and used them, I will definitely be happy to be assisted by her in my next purchasing experience.

Also would give a negative number if it was possible . Phone calls aren't answered. Emails asking to cancel send you into and endless loop of "but if you keep us, we'll give you product for 50% off". Been six weeks now trying to cancel. Had to get PayPal involved.
After posting here and getting my bank involved, they did refund my payment - but then emailed and asked me to change my review here. So I have updated and gave them one more star. Still would not recommend this company or their products.

I was very pleased with Rhys and how he handled my concerns and how he followed up with along with some tips.

Completely untrustworthy. I purchased 2 items from them and got a 3rd free, but was automatically signed up to a monthly subscription for 2 of the same item every month.

There was nothing in the original transaction to say it was subscription at all. I only found out when a month later I got a message to say my order had been sent.

I sent them an email saying I didn't put in another order but never heard anything back. I had originally paid with PayPal and when I checked it was set as a recurring monthly payment. Stopped this, and then repeatedly sent emails to them saying I didn't make the order and please reverse any charges.

No responses from them at all. So I would not purchase under any circumstances - not to be trusted. I only gave them a 1 star as zero stars wasn't an option.