I would like to commend Mary Rose for her expertise and being quick to answer my emails although being no fault of her own, the first consignment I ordered 06 Jan 2026 Barewillow for -£45.94 took arou... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Every Company should have a Rose Williams in customer service. When it became clear I might have a delivery issue, since we were on vacation AND live in a rural, mountainous community, Rose made sure... Ver mais
This is a scam!! Once they get your info , they continue to send you more tubes & bill your paypall account!Beware of unauthorized deliveries & charging your pay pall account. I intensely dislike... Ver mais
I want to thank Rose Williams for handling my situation in such a professional manner. She made my life so much easier because I'm already facing life situations and I just want to thank her for taki... Ver mais
3,3
Aceitável
206 opiniões
Respondeu a 52% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Completely untrustworthy
Completely untrustworthy. I purchased 2 items from them and got a 3rd free, but was automatically signed up to a monthly subscription for 2 of the same item every month.
There was nothing in the original transaction to say it was subscription at all. I only found out when a month later I got a message to say my order had been sent.
I sent them an email saying I didn't put in another order but never heard anything back. I had originally paid with PayPal and when I checked it was set as a recurring monthly payment. Stopped this, and then repeatedly sent emails to them saying I didn't make the order and please reverse any charges.
No responses from them at all. So I would not purchase under any circumstances - not to be trusted. I only gave them a 1 star as zero stars wasn't an option.
5 de janeiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Ashley,
We’re very sorry to hear about your experience. We’ve reached out to you directly via email to address your concerns regarding the unexpected subscription and any related charges. Please check your inbox and respond so we can assist you personally and ensure this matter is resolved to your satisfaction.
Vincent
Bare Willow
I did not SELECT any future shipments
I did not SELECT any future shipments! I NEVER do when ordering neuropathy products until I know they work. I might have missed fine print buried in there but I even doubt that. One tube was supposed to last a month. I ordered 3 tubes so why would you ship me 2 more months worth of product when I had not even got my first 3 month order? Makes no sense! (Check your records, my first order came yesterday. Thirty one days after ordering!) Please cancel before it progresses in the shipment process. Since it takes a month to get to a customer’s house you surely intercept it and it can be stopped. I have stopped payment yesterday. I will use what I have and if I find it helps, I will reach out and order more.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi,
Thank you for sharing your feedback. I’m sorry to hear about your experience and understand why this situation would be frustrating.
We’re unable to locate your account using the information available in the review, so we’ve reached out to you privately through Trustpilot to request your details. Once we receive that, we’ll be happy to look into this further and assist you directly.
Please know that we take concerns like this seriously and are committed to reviewing each case carefully. We appreciate the opportunity to follow up with you.
Vincent
Bare Willow
Good product & good service
26 de janeiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Ronan,
Thank you for your feedback! We’re glad you’re happy with both the product and our service. We truly appreciate your support!
Should you need any further assistance in the future, please don’t hesitate to reach out to our support team at hello@barewillow.com. We’re always happy to help.
Vincent
Bare Willow
People who help.
Thay are so helpful.
Iam very happy with the compeny
4 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Peter,
Thank you for your kind feedback! We’re thrilled to hear you’re happy with your experience and appreciate your support. Your words mean a lot to us!
Should you need any further assistance in the future, please don’t hesitate to reach out to our support team at hello@barewillow.com. We’re always happy to help.
Vincent
Bare Willow
Have contacted them continuously to…
Have contacted them continuously to stop charges and shipments.Said they would and charged immediately after.Do not deal with this company.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Eddie,
We’re sorry to hear about your experience and understand why this would be frustrating.
We’ve reached out to you privately via email to review your concerns in detail and work toward a resolution that properly addresses the situation. Our goal is to ensure every concern is handled thoroughly and fairly.
We appreciate the opportunity to address this directly and are committed to resolving it to your satisfaction.
Vincent
Bare Willow
Great response to subscription cancel request
Mary Rose answered an email regarding an issue I had with not being able to cancel my subscription properly. She promptly replied (as I had requested), confirming that the subscription would be fully cancelled, and no further charges would appear on my credit card. Subsequently, she followed up again with further emails, re-confirming that all was fully looked after.
27 de novembro de 2025
Opinião espontânea
Resposta da Barewillow
Hi Doug,
Thank you for taking the time to share your experience. We’re glad to hear that Mary Rose was able to assist you promptly and ensure your subscription was fully canceled with no further charges. We appreciate your feedback and are happy to know your concern was handled thoroughly. Thank you for choosing us and for sharing your review.
Vincent
Bare Willow
The kindness and courtesy of CUSTOMER SERVICE
The individual who assisted me was very knowledgeable and courteous and kind to help me with the situation and . I deeply appreciate that individual for their assistance thank you.
12 de dezembro de 2025
Opinião espontânea
Resposta da Barewillow
Hi Rodney,
Thank you for your kind words and positive feedback. We’re really glad to hear that our team member was able to assist you and make the experience a pleasant one. Your appreciation means a lot to us, and we’ll be sure to pass along your message. Thank you for taking the time to share your experience.
Vincent
Bare Willow
Too many ignored attempts to contact BareWiillow
It took 21 calls and emails before I was able to resolve my issue. Once I reached Rhys she was very pleasant and helpful
15 de janeiro de 2026
Opinião espontânea
I made an order on the 1st January 2026…
I made an order on the 1st January 2026 and Bare Willow using my debit card and they have not delivered!!!! 31 days have passed and no confirmation or items received!!! I wrote to them and they have not responded. Shockingly today, I looked at my bank account and noticed an illegal transaction from Bare Willow who had again withdrawn money without my authorization as I have not signed for any direct debits. SHOPPERS BEWARE !!!! This is a scam!!! Will be reporting this to the authorities!!! I HAVE WRITTEN TO THEM AND THEY DONT REPLY!!!
2 de fevereiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi,
Thank you for sharing your feedback. I’m sorry to hear about your experience and understand why this situation would be frustrating.
We’re unable to locate your account using the information available in the review, so we’ve reached out to you privately through Trustpilot to request your details. Once we receive that, we’ll be happy to look into this further and assist you directly.
Please know that we take concerns like this seriously and are committed to reviewing each case carefully. We appreciate the opportunity to follow up with you.
Vincent
Bare Willow
It took a while to get my issue…
It took a while to get my issue resolved and being subscribed to something I didn’t authorize was quite upsetting.
Rhys worked with me to correct the issue and stop further charges.
5 de janeiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Mark,
Thank you for sharing your feedback. We’re truly sorry for the frustration caused by the unauthorized subscription and the time it took to resolve your concern.
We’re glad to hear that Rhys was able to assist you and ensure the issue was corrected, and no further charges were made. Your experience matters to us, and we appreciate the opportunity to make things right.
Vincent
Bare Willow
My issues have been resolved.
Update to my original review. I was pleasently surprised when Vincent from their customer service department reached out to me. He seemed sincerely apologetic for my experience and asked how they could make it right. They accepted my proposal and quickly issued refunds. It's clear they recognized they had a problem with customer satisfaction and are trying to improve, so I have to give them credit. I've changed my stars from a wishful -5 to a 3. My issues were resolved, but I did need to take into account the 4 months it took to do so.
I would give them a minus 5 if I could. The product does nothing, THEY check the subscription box when you order, don't cancel when you request it even though they have a cancel any time policy, don't issue credit when the product is returned unopened with proof of delivery and per their "warranty" from their website. Avoid at all costs.
7 de novembro de 2025
Opinião espontânea
Resposta da Barewillow
Hi David,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been.
We’ve reached out to you privately via email so we can review your concerns in more detail and work toward a resolution that feels fair and satisfactory. Our goal is to address this properly and ensure your concerns are taken seriously.
We appreciate the opportunity to connect with you and resolve this matter.
Vincent
Bare Willow
Having self mis-diagnosed my condition
Having self mis-diagnosed my condition, I discovered that CapsaCare was not the right medication for me and so asked for my subscription to be cancelled. But Rose Williams, who attended to me, is very good at her job and did her utmost to hang on to me as a customer - just in case I might ever need CapsaCare in the future!
28 de janeiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Nigel,
Thank you for sharing your experience! We completely understand that CapsaCare isn’t the right fit for everyone, but we’re so glad to hear that Rose was able to assist you with care and professionalism. Your kind words mean a lot to us, and we’d be happy to support you in the future if you ever need CapsaCare again.
Vincent
Bare Willow
I decided that was gonna continue…
I decided that was gonna continue purchasing this product not because it was a good presents. And their customer service was very helpful and mqde the process super easy and I really appreciate it.
28 de janeiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Carol,
Thank you so much for your kind words! We’re thrilled to hear that we're able to make the process smooth and helpful for you. Your support truly means a lot to us, and we’re grateful that you’ve chosen to continue using our product.
We look forward to serving you again soon!
Vincent
Bare Willow
Further to my review 25 January 2026.
Further to my review, 25 January 2026, I have discovered that the customer service representative is an AI virtual assistant. You can call 24/7 at any time and "Kate" will answer the call. You are wasting your time. "She" cannot organise a refund over the phone, please send an email. Sent an email and "Vincent" replies. Computer generated response. If you purchased using a credit card, you need to cancel, and get a new one, as they will keep billing every month.
27 de janeiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Laurie,
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you experienced with your order and billing.
We’ve reached out to you privately via email to review your concerns in detail and work toward a resolution that properly addresses the situation. Our goal is to ensure every concern is handled thoroughly and fairly.
We appreciate the opportunity to address this directly and are committed to resolving it to your satisfaction.
Vincent
Bare Willow
This is a fraudulent Chinese company…
This is a fraudulent Chinese company that signs you up for a subscription without your permission and won't cancel when you try to cancel. They just keep slow rolling you until the next subscription date so they can charge your card again. I had to cancel my credit card to stop them from charging. *** Since posting this, someone from BareWillow has reached out by email to resolve the issue, saying they have reversed the charges. However, they didn't reverse the charges. Our credit card company did when I reported fraud. BareWillow seems more interested in saving face on TrustPilot than EARNING trust by not continuing to fraud customers. Stay away from this vendor/scam.
24 de janeiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Stephen,
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you experienced with your subscription.
We’ve reached out to you privately via email so we can review your concerns in detail and work toward a resolution that addresses the situation properly. Our goal is to ensure your concerns are handled fairly and satisfactorily.
We appreciate the opportunity to address this directly and are committed to making things right.
Vincent
Bare Willow
Do not order from this company
Do not order from this company! I decided to try the product and ordered through SHOP and was placed on a monthly subscription schedule unbeknownst to me. I contacted them immediately to cancel the subscription in two separate emails which were acknowledged. Today I discovered the third shipment has already been processed.
Update: I have contacted this company for the third time to cancel my subscription. They claimed (Vincent) that they sent me a private email which they did not!
25 de janeiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Laura,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration this situation has caused and understand why it would be concerning.
We’ve reached out to you privately via email so we can review your account in detail and better understand what happened. Our intention is to address your concerns properly and work toward a resolution that feels fair and satisfactory to you.
Please feel free to reply to my email at your convenience. I’m committed to following up and ensuring this is handled appropriately.
Vincent
Bare Willow
Dishonest Practice
This company keeps withdrawing money from my account even though they have promised not to withdraw anymore funds. I haven't received any of the products as yet. And this is the third time they have removed money from my account.
24 de janeiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Wendy,
Thank you for bringing this to our attention. I’m very sorry to hear about the repeated charges and that you have not yet received your products. I understand how concerning and upsetting this situation must be.
I’ve reached out to you privately via email so we can review your account in detail and work toward a resolution that addresses your concerns properly. I’d really appreciate the opportunity to connect with you directly and resolve this to your satisfaction.
Please feel free to reply to my email at your convenience. I’m committed to following up and ensuring this is handled appropriately.
Vincent
Bare Willow
Don't order from this company
Don't order from this company, its a scam! Yes they will subscribe you to monthly subscription that you didn't sign up for. I haven't received my first order i placed December 22nd. Today they charged me again! If anyone has successfully unsubscribed please let me know how. Buyer's beware.
22 de janeiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Everett,
Thank you for sharing your feedback. I’m very sorry to hear about the issues you experienced, including the delay with your first order and the additional charge you were not expecting. I understand how concerning this must have been.
I’ve reached out to you privately via email so we can review your situation in detail and work toward a resolution that meets your expectations. I’d greatly appreciate the opportunity to connect with you directly and address your concerns fully.
Please reply to my email at your convenience, and I will personally ensure your message is reviewed and followed up on promptly.
Vincent
Bare Willow
Hi same as everyone else on this l too…
Hi same as everyone else on this l too have been scammed by Bare Willow l purchased an order and then see another charge for another order buy 2 get 1 free only 2 arrived which I didn't reorder but got charged for $79.99
Contacted them won't refund I went to pay pal and they found in favour of bare willow and closed the case.
I would like to thank Vincent for his quick response to my complaint it was quickly resolved in just one day and l have already received my money into my bank account so once again thanks to Vincent for his great service . I will change the star rating on behalf of the response from Vincent with me getting the refund
23 de janeiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Janette,
Thank you for sharing your feedback. I’m very sorry to hear about the experience you described, including the unexpected charge and the confusion around the items received. I understand how frustrating this situation would be.
I’ve reached out to you privately via email so we can review your case in detail and work toward a proper resolution. I’d really appreciate the opportunity to connect with you directly and address your concerns fully.
Please feel free to reply to my email at your convenience. I’m committed to resolving this to your satisfaction.
Vincent
Bare Willow
Vincent was very helpful
Vincent was very helpful in making this affordable for me on a fixed income because the product is helping my problem
20 de janeiro de 2026
Opinião espontânea
Resposta da Barewillow
Hi Terry,
Thank you so much for taking the time to share this kind feedback. I’m really glad to hear that the product is helping with your concern and that we're able to assist in making it more manageable for you. Your satisfaction truly means a lot to us, and we appreciate you choosing our brand.
Should you need any further assistance in the future, please don’t hesitate to reach out to our support team at hello@barewillow.com. We’re always happy to help.
Vincent
Bare Willow
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.