Beautiful slippers, with leather both on the inside and outside. Two little drawbacks, it slips easily off the foot while walking, and the black rubber soles makes streaks on the hardwood floors. Mayb... Ver mais
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Leia as opiniões dos outros
I have only recorded one pair of shoes. The Cedarwood ones which are fantastic. However the Brandy Hil shine shoes have not arrived and last weekend I sent two emails with the order details outl... Ver mais
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I love the shoes but am marking low as the after sales service is poor. They arrived and were too big, I sent an email explaining but received a terse reply and was told to send them back at my own e... Ver mais
A quality British made product at a reduced price.Have dealt with this company for a few years and would recommend their products.Only one minus and that was it took longer than normal to be delivered... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Informações de contacto
Station Road, NN6 0NT, Earls Barton, Reino Unido
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3,6
Aceitável
876 opiniões
Respondeu a 67% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My shoes never arrived
Barker are breaking Consumer laws misleading customers bu taking order knowing they dont have the shoe size , my order never arrived , the chat box on their website is just a waste of time all I kept getting was a pointless ticket number and that someone would contact me 'noone contacted me' I semt emails and again no reply , its like they take your money and they dont care, believe me ill be taking this matter further and I will visit the shop personally if I dont get a response very soon, trading standars will also be contacted , also police will be informed because barker have basically stolen my money....
18 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
We are very sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide to our customers.
We sincerely apologise for the delay, the lack of follow-up, and the inconvenience caused regarding your order. We appreciate how disappointing it must be to place an order after being advised the item was in stock, only to then experience delays and difficulty getting a clear response.
Please be assured that we take your concerns seriously. We would like the opportunity to investigate this matter urgently and resolve it for you as quickly as possible. Please send us your order number and Please contact us directly at emarketing@barkershoes.com so our customer service team can review your case immediately.
We apologise again for the frustration this has caused and thank you for bringing it to our attention.
Terrible customer service
I have sent several emails including online chats, however have yet to receive a response to my emails. The online system has generated several tickets (which I believe are meaningless).
I wonder if this is legit!
19 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
We’re very sorry to hear this and sincerely apologise for the lack of response you’ve received.
We understand how frustrating it is to send several emails and use online chat without getting a clear update. That is not the standard of service we aim to provide. Our ticket system is intended to help us track enquiries, but we are sorry if it has left you feeling ignored.
Please be assured that Barker is a legitimate business, and we take concerns like this very seriously. We would like the opportunity to look into this matter properly and help resolve it as soon as possible.
Please send us your order number and full contact details by direct message so we can escalate this with our customer care team immediately.
We apologise again for the inconvenience and appreciate your patience.
When my shoes arrived with the wrong…
When my shoes arrived with the wrong size, I immediately sent a message via email then request for return. No confirmation nor a confirmation was given. I just returned the shoes on my buck for a full refund. I don’t think I would shop again with this company. Mainly due to their rerun policy and second lack of communication.
23 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
We understand how frustrating it must have been to receive the wrong size, then have difficulty getting confirmation regarding your return and refund. We also regret that you had to cover the return cost yourself. This is not the level of service we want our customers to receive.
We are sorry that our returns process and communication have left you feeling disappointed. Your feedback has been noted and will be shared with the relevant team, as we understand how important clear and timely support is.
Please send us your order details by direct message or We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
We understand how frustrating it must have been to receive the wrong size, then have difficulty getting confirmation regarding your return and refund. We also regret that you had to cover the return cost yourself. This is not the level of service we want our customers to receive.
We are sorry that our returns process and communication have left you feeling disappointed. Your feedback has been noted and will be shared with the relevant team, as we understand how important clear and timely support is.
Please send us your order number and Please contact us directly at emarketing@barkershoes.com so our customer service team can review your case immediately.
Customer support is a scam. Very disappointing experience.
I had a very disappointing experience with Barker. I was advised incorrectly on sizing, which resulted in shoes that simply didn’t fit properly. What made things worse was the complete lack of effective customer support.
The website chat system appears to generate ticket IDs, but they don’t seem to lead anywhere—there’s no follow-up or resolution. I also tried reaching out via the email address provided, but received no response at all. It honestly feels like you’re being ignored once the purchase is made.
Overall, the experience left me feeling misled and frustrated. The whole situation gives the impression of being a scam rather than a legitimate customer service process. Based on this, I would strongly recommend that customers think twice before buying and consider avoiding altogether.
23 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you’ve faced regarding sizing advice and our customer support. This is far from the level of service we strive to provide, and we sincerely apologize for the frustration and disappointment caused.
We take your feedback very seriously and would like the opportunity to resolve this matter. Please reply with your order details, and a member of our team will personally ensure that we address your concerns promptly and find a satisfactory solution.
We truly value your feedback and will use it to improve our processes so that future customers do not encounter the same issues.
Best customer care ever
I ordered a pair of Darlington Brandy Hi Shine shoes online in my usual size from Barkers website. They arrived on time and were beautifully packaged and looked amazing, thy were just a half size too big.
So I phoned the Bow Lane store to see if I could exchange them and spoke to Keisha who said I could. On arrival Keisha remembered the call and I tried on the shoes which were a perfect fit, only the colour was a shade lighter, which apparently can happen with these shoes.
Keisha phoned around 2 stores and got them to send photos of their stock for me to choose from. We found the pair I wanted and they were going to send them directly to me. Before I had realised that they had not arrived she emailed me as she had had a pair sent to her, we quickly realised that this was my pair and she organised delivery to me.
This experience was out of the ordinary in such a good way. I have not had to chase anything and Keisha was a pleasure to deal with at every stage.
Barker clearly value their customers and the shopping experience, the fact that the shoes are great quality and look amazing is a bonus.
24 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you very much for your detailed and kind feedback. We are delighted to hear that Keisha and our Bow Lane team provided you with such a positive and seamless experience.
At Barker, we strive to deliver not only high-quality shoes but also exceptional customer service, and it’s wonderful to know this was reflected throughout your exchange process. We truly appreciate your recognition and your support.
If you ever need any further assistance, please don’t hesitate to get in touch.
Premium Brand with Sub-Standard Customer Care.
My recent experience of Barker Shoes has been a profound lesson in how quickly a reputation can be eroded by substandard customer care.
I purchased a pair of Woodbury boots in November 2025 after exploring the market. When a defect became apparent, I contacted customer services and provided photographic evidence immediately. What followed was a complete breakdown in communication. I was met with two weeks of silence until I was forced to chase them for an update.
The "apology" I eventually received felt hollow and reactive. When you pay a premium for British manufactured footwear, you are not just paying for leather and thread; you are paying for the assurance that the brand stands behind its work. Barker has failed on that front.
At this stage, my trust in the brand is entirely diminished. If you are looking for a heritage brand that values its customers as much as its history, I would suggest looking elsewhere.
UPDATE: My initial contact regarding the warranty issue on my Woodbury boots was made on 2nd March 2026. Since then, the experience has shifted from merely poor to utterly farcical.
The replies received are a series of what appear to be purely AI-generated or scripted "holding" replies. These messages offer vague assurances of "prioritisation" and "resolution within one business day" but contain zero substance and, more importantly, zero action.
In an attempt to get a human being to take accountability, I have copied the "emarketing" address into the email thread on 18th March as I viewed Trustpilot to search for an alternate contact. Despite this, there has been a deafening silence from customer care and the wider company.
Such an extremely disappointing experience.
23 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you for sharing your feedback, and we sincerely apologize for the disappointing experience you’ve had with our customer service.
Thank you for sharing your feedback, and we sincerely apologize for the disappointing experience you’ve had with our customer service.
Please contact us directly at emarketing@barkershoes.com so we can address the issue personally and restore your confidence in our brand.
Thank you for your patience and for giving us the chance to improve.
The shoes did not fit
The shoes did not fit. I returned them on the same day that I received them(at enormous cost to me) but have had no acknowledgement from you that you have received them; and as yet no refund of my money. Less than impressed!!!
Update... message from Barkers yesterday to say that the refund had been credited to my account but may take 10 days to show.
17 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you for reaching out, and we sincerely apologize for the inconvenience caused.
Please be assured that we take returns and refunds very seriously. To help us resolve this promptly, could you kindly provide your order number or return reference? We will investigate the status of your return immediately and ensure your refund is processed without further delay.
We appreciate your patience and are committed to making this right.
No response online and sizing inconsistencies
I never get response back through the chat box or email. No guide for sizing online either. Sizing is way off for UK sizes as well. Purchase made in the factory store was 6.5 (my measured size) yet a size 8 insole fit in without being cut down. The shoes have caused my feet to be highly sensitive. I appreciate it has high quality leather and the shoes are made well. Yet the sizing isn't right. I have worn them now and factory do not accept returns anyway. The shoes Barker make are great yet the service online and sizing inconsistency makes me think twice buying again.
21 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you for your honest feedback. We’re sorry to hear about the difficulties you’ve experienced with sizing and communication.
We understand how important a proper fit is, especially with quality footwear like ours. Your comments about sizing inconsistency and lack of clear online guidance are valuable, and we will be reviewing how we can improve this to better assist our customers.
Regarding your concerns with returns from the factory store, we recommend contacting the store directly as their policies may differ from our online service. Meanwhile, if there’s anything we can do to support you further, please don’t hesitate to get in touch.
We appreciate your appreciation of our craftsmanship and hope to restore your confidence in Barker.
Aucun remboursement après renvoie des chaussures.
J’ai renvoyé des chaussures à l’adresse qu’ils m’ont indiqué car elles ne me plaisait pas.
Depuis il n’y a plus aucun retour et aucun remboursement.
J’essaye d’avoir un retour de leur part, mais ils ne me répondent pas.
Je déconseille fortement cette marque.
J’attends encore le retour après le renvoi des chaussures depuis plus de trois semaines.
N colis CB476622332FR
Commande 13505
1 de fevereiro de 2026
Opinião espontânea
Resposta da Barker Shoes
Hi there,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must be.
This is certainly not the level of service we aim to provide at Barker, and we’d like to look into this for you as a priority. Could you please share your order number along with the return tracking details? This will help us locate your return and assist you with the refund as quickly as possible.
We truly appreciate your patience and will do our best to resolve this for you at the earliest.
J’ai reçus des chaussures rayées et…
J’ai reçus des chaussures rayées et marquées en revanche j’ai été remboursé rapidement de mon paiement par PAYPAL par contre côté communication là c’est la berezlna
19 de dezembro de 2025
Opinião espontânea
Resposta da Barker Shoes
Thank you for your feedback.
We’re truly sorry to hear that the shoes you received were scratched and marked—this is certainly not the standard we strive to deliver at Barker. We’re glad that the refund was processed promptly via PayPal, but we completely understand that this does not make up for the inconvenience caused.
We also sincerely apologize for the lack of clear communication during your experience. This is not reflective of the level of service we aim to provide, and we are actively reviewing our processes to ensure better responsiveness and support moving forward.
Your feedback is extremely valuable to us, and we appreciate you bringing this to our attention. If there is anything further we can assist you with, or if you would consider giving us another opportunity in the future, we would be more than happy to help.
I tried many times to reach out to send…
I tried many times to reach out to send me the return label so I can return my shoes which I bought recently didn’t fit me but no reply to my emails.
Order # ROW-3436
13 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
Dear Mobin,
Thank you for your message, and please accept our sincere apologies for the delay in responding to your previous emails.
We understand your concern regarding the return of your recent purchase (Order #ROW-3436) due to sizing issues, and we’re sorry for the inconvenience caused.
As per our return policy, Barker offers the option to return goods for a full refund or exchange (of the same value) within 28 days of delivery. Please note that returns are to be sent at the customer’s expense, and we recommend obtaining proof of postage until the process is completed.
We have now shared your request with our warehouse team on priority and will arrange to provide you with the necessary return instructions shortly. While we do not typically issue return labels, we will guide you through the return process to ensure a smooth experience.
Once your item is received and inspected, your refund will be processed to your original payment method within 2 weeks. Please allow up to an additional 14 days for your bank to reflect the amount.
Thank you for your patience, and we truly appreciate your understanding. We will be in touch very soon with the next steps to complete your return.
I’m a Barker shoe fan
I’m a Barker shoe fan, but on this occasion very disappointed!! Shoes were nothing like the colour on the website! Navy suede was almost black it was that dark and the cedar calf leather was nearer to brown.
13 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you for your feedback, and we’re truly sorry to hear about your disappointment.
We understand how important accurate colour representation is when choosing a pair, and it’s disappointing when the product doesn’t match expectations.
Please contact our customer service team with your details at emarketing@barkershoes.com
Our team will review the matter urgently and work with you on the best possible solution.
Thank you for bringing this to our attention, and again, we’re very sorry for the experience you’ve had. We look forward to resolving this for you promptly.
Honestly
Honestly, the best shoes that I have ever bought. Perfect fit, perfect colour. Service was second to none. If you want to take your shoe purchase up to the next level, then buy a pair of Barker, you will not be disappointed.
6 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you very much for your wonderful feedback. We’re delighted to hear that you are enjoying the perfect fit and colour of your shoes. It’s also great to know that our service met your expectations. Your kind words truly mean a lot to us. We hope you continue to enjoy your Barker shoes for many years to come.
Resposta da Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you’re pleased with the quick delivery and that the boots met your expectations. We hope you enjoy wearing them and look forward to serving you again in the future.
Second Review
Second Review. I didn't want to give even one star. I hate this company. They bombard you with emails despite unsubbing. They deliver to the wrong address, the won't take no for an answer. Despite me raising " Tickets" every week.
Update. And as predicted, they reply below. They don't reply to your emails though. They don't update their system. You unsub from them they bombard with emails, you complain ,they say to get in touch with their team and raise a ticket and the cycle continues.
13 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
We’re very sorry to hear about your experience and truly regret the frustration this has caused. This is certainly not the level of service we aim to provide.
Please contact our customer service team with your details at emarketing@barkershoes.com
Our team will review the matter urgently and work with you on the best possible solution.
Thank you for bringing this to our attention, and again, we’re very sorry for the experience you’ve had. We look forward to resolving this for you promptly.
Unique Customer Service and commitment to customer's satosfaction
I'm happy customer of Barker for 2 decades, owning number of pairs ... some of them have been refurbished at factory couple of time already and I love my Barkers getting more enjoyable when aging ...
Very last experience with Barker team has made me super satisfied ...
As Barkers dealer in Czech republic has closed the shop and my loved pair of shoes was lookign for care of factory, I've contacted Customer Service directly.
Great communication with Martin Fireson from Customer Service team, supper proactive and customer oriented approach...
So have send my shoes as Martin has advised ...
Then, after coupe of days, Martin ha contacted me back that my shoes are badly damaged and it is not sure if they'll succeed to repair it accroding to stnadards ... yes .. .there was quite a damage on the side of one of shoes ...
I§ve kindly asked Martin to make a miracle as this pair of Barkers is really my most loved one, owning it cor long years and they are my no.1 for daily use ...
repair was really not just sole exchange, but also significant repair of the top of shoe ...
Luckilly, guys accepted the challenge and made a miracle ... my Barker§s just arrived and they are like now, while being still my supercomfortable ones that takes a years to reach this level of comfortable feeling ...
So big THANK YOU to MArtin, Customer service team as well as to all great Barker's folks
12 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you for your feedback. We’re glad to hear that you are satisfied with the quality and fit of your shoes. We appreciate your support and hope to continue providing you with the best in craftsmanship and service.
These shoes are extremely comfortable…
These shoes are extremely comfortable on my feet.
6 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you for your kind feedback! We’re delighted to hear that you’re happy with the quality and fit of your shoes. We truly appreciate your support and look forward to serving you again.
Top quality, top fit
Top quality, top fit, a little expensive but worth it.
12 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you for your kind feedback! We’re delighted to hear that you’re happy with the quality and fit of your shoes. We truly appreciate your support and look forward to serving you again.
Beautiful shoes of fantastic make
Beautiful shoes of fantastic make, which you can feel. I had to return a pair before getting to the right size, shipping, correspondence with the brand and refund were fast and simple to deal with. I found the perfect pair (bonus points for the small size as it's truly a nightmare finding quality shoes at a size 2.5/3) and have already had many compliments on them. The packaging they come in is also lovely, making it feel even lovelier.
3 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you for your wonderful feedback. We’re delighted to hear that you found the perfect fit and that our team was able to assist you quickly with the exchange and refund process. It’s especially great to know that our smaller sizes helped solve the challenge of finding quality shoes, and that you’re receiving compliments on your pair. We’re also pleased that you enjoyed the packaging—it’s all part of the Barker experience. Thank you for choosing Barker Shoes.
An absolute disaster
An absolute disaster.
I bought the shoes, received my parcel very quickly, opened the box to discover a pair of shoes which far too big to be a 43 size (9) I ordered. It’s more a 45 or a 46 than a 43. And incredible, there is a 9 painted inside the shoes, despite that are clearly much more bigger that a 9.
No answer from the company about my emails to get them back the shoes.
So on the paper a good deal, in reality a pure disaster (and 250€ lost).
2 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
We’re very sorry to hear about your experience and apologise for the delay in getting back to you. This is certainly not the level of service we aim to provide. To assist you properly and resolve this as quickly as possible, could you kindly email the full details of your order (including your order number, size purchased, and a few clear photos of the back of the shoes and the affected area) to:
emarketing@barkershoes.com
Our team will review the matter urgently and work with you on the best possible solution.
Thank you for bringing this to our attention, and again, we’re very sorry for the experience you’ve had. We look forward to resolving this for you promptly.
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