Beautiful slippers, with leather both on the inside and outside. Two little drawbacks, it slips easily off the foot while walking, and the black rubber soles makes streaks on the hardwood floors. Mayb... Ver mais
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Leia as opiniões dos outros
I have only recorded one pair of shoes. The Cedarwood ones which are fantastic. However the Brandy Hil shine shoes have not arrived and last weekend I sent two emails with the order details outl... Ver mais
A empresa respondeu
I love the shoes but am marking low as the after sales service is poor. They arrived and were too big, I sent an email explaining but received a terse reply and was told to send them back at my own e... Ver mais
A quality British made product at a reduced price.Have dealt with this company for a few years and would recommend their products.Only one minus and that was it took longer than normal to be delivered... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Informações de contacto
Station Road, NN6 0NT, Earls Barton, Reino Unido
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3,6
Aceitável
876 opiniões
Respondeu a 67% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My shoes were one size bigger
My shoes were one size bigger. I emailed back asking for return notes but nobody got back to me within 48 hours. Next time I wouldn’t buy shoes directly from producer but would use one of the established retailers that have better return policy established.
2 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
We’re very sorry to hear about your experience and apologise for the delay in getting back to you. This is certainly not the level of service we aim to provide. To assist you properly and resolve this as quickly as possible, could you kindly email the full details of your order (including your order number, size purchased, and a few clear photos of the back of the shoes and the affected area) to:
emarketing@barkershoes.com
Our team will review the matter urgently and work with you on the best possible solution.
Thank you for bringing this to our attention, and again, we’re very sorry for the experience you’ve had. We look forward to resolving this for you promptly.
Although the size wasn’t quite right…
Although the size wasn’t quite right for me the service on dispatch and return was without fault.
16 de fevereiro de 2026
Resposta da Barker Shoes
Thank you for your kind feedback. We’re pleased to hear that you had a smooth experience with both dispatch and the return process. We truly appreciate your support and hope to assist you again in the future.
I was a life time Barker shoe guy, not any more
I was a life time Barker shoe guy.
This time hugely disappointed with an online purchase of Seb - Navy Calf - 45 Men's Sneakers.
Look good, put them on and walked 800 meters and ended up with 2 badly cut heel. Raise part of the heel much too hard. Still suffering. The cuts were so bad the heel area on the shoe was stained with blood. So as they were stained, I could not return, so went in the bin. Lesson learned, no more online shoe purchases, if it had been my local retailer, I would have went back and been replaced or refunded. Have photo but no way to publish.
17 de fevereiro de 2026
Opinião espontânea
Resposta da Barker Shoes
We are truly sorry to hear about your experience — this is certainly not the standard we expect from our footwear, especially after such a short distance of wear.
Please accept our sincere apologies for the discomfort and inconvenience caused.
To assist you properly and resolve this as quickly as possible, could you kindly email the full details of your order (including your order number, size purchased, and a few clear photos of the back of the shoes and the affected area) to:
emarketing@barkershoes.com
Our team will review the matter urgently and work with you on the best possible solution.
Thank you for bringing this to our attention, and again, we’re very sorry for the experience you’ve had. We look forward to resolving this for you promptly.
Great experience with the website
Great experience with the website, easy to review shoes and best prices. Highly recommend ordering directly. Shoes came as ordered and promptly
17 de fevereiro de 2026
Resposta da Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you had a great experience with our website and that your shoes arrived promptly as ordered. Your recommendation means a lot to us.
We truly appreciate your support and hope you enjoy your Barker shoes.
Easy to place an order
Easy to place an order. The product arrived on time. The shoes were of excellent quality as always and perfect fit.
16 de fevereiro de 2026
Resposta da Barker Shoes
Thank you for your fantastic review. We’re delighted to hear that ordering was easy, your shoes arrived on time, and that you’re pleased with the quality and fit.
Your continued trust in Barker means a great deal to us, and we look forward to serving you again in the future.
Beautiful shoes but take time to get used to them. Might vary between products
Excellent service and lovely shoes.
Just one gripe, the shoes are very hard and will take a lot of breaking in.
16 de fevereiro de 2026
Resposta da Barker Shoes
Thank you so much for your kind words — we’re really pleased you love the shoes and the service.
We completely understand your comment about them feeling quite firm at first. Well-made leather shoes can take a little time to break in, but they should gradually soften and become more comfortable with wear.
We truly appreciate you sharing your experience, and we hope they become your favourites very soon.
Leather of the toe damaged and look…
Leather of the toe damaged by weather and look awful, company agreed to give replacememt -amazing customer service
My previous barker shoes look good for 3 years and salt and rain didnt damaged them, hope this will be god as well.
2 de março de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you for your kind feedback. We're very sorry to hear that the leather on the toe was damaged by the weather, but we're glad our team could assist with a replacement. It's great to hear that your previous Barker shoes served you well for three years, even in salt and rain. We truly appreciate your support and hope your new pair will be just as reliable and long-lasting.
Quality shoes
I ordered a pair of ‘Wesley’ shoes for my father, as he has been wearing his previous ones for about 25 years (and that’s not an exaggeration!), and he practically lives in them. They were being posted to Australia, and I couldn’t believe how quickly they arrived. The company was extremely helpful as, after I ordered them I thought it better to get them delivered to his address rather than mine, and even with the time difference making communication a bit slower they happily obliged. Communication was great and the shoes arrived at his address in record time. He loves them & they fit him perfectly.
20 de fevereiro de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you so much for your wonderful review. We’re delighted to hear that your father is enjoying his new Wesley shoes especially after 25 years of loyal wear from his previous pair! That’s exactly the kind of lasting quality we strive for.
We’re also pleased we could assist with the change of delivery address and ensure they arrived safely and promptly in Australia.
Thank you for choosing Barker — it truly means a great deal to us.
First pair arrived quickly but were too…
First pair arrived quickly but were too small.The returns process would have been better with pre-printed label. Not everyone has the facility to print.
Notwithstanding this the returns were sent and a new pair sent extremely fast.
New shoes were perfect
18 de fevereiro de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you for your feedback. We’re sorry the first pair wasn’t the right fit and appreciate your comments on the returns process.
We’re pleased to hear the replacement arrived quickly and is perfect for you.
Resposta da Barker Shoes
Thank you for your kind words.
We’re delighted to hear that you like the shoes. Each pair is crafted with great care and attention to detail, and it’s always a pleasure to receive such positive feedback.
Poor workmanship
Site pictures of shoes were far brighter than when I actually received them,they appeared dull and unattractive. Barker Shoes I've purchased from shops in the past have been of exceptional quality, unfortunately, these ,off the net,far from lack that,shoddy workmanship, and actually wonder if this is an actual genuine BARKER site !!
I'm a 10 and these were like an 11/12 ,ridiculous!! I have pics to prove of this poor workmanship, won't be buying off the net again !
10 de janeiro de 2026
Opinião espontânea
Resposta da Barker Shoes
Hi Sir,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent online purchase has not met the high standards you’ve previously experienced with Barker Shoes.
Barker has built its reputation on quality and craftsmanship, so it is very concerning to hear your comments regarding the colour, workmanship, and sizing. Please be assured that this is the official Barker Shoes website, and all products sold are genuine Barker footwear, handcrafted in England.
That said, what you’ve described is certainly not the experience we want any of our customers to have.
We would really appreciate the opportunity to investigate this properly for you. Could you please email full details of your order, along with the photos you mentioned, to:
emarketing@barkershoes.com
Please include:
Your order number
Photos showing the colour difference and workmanship concerns
Once received, our team will review everything carefully and respond with the appropriate resolution.
We sincerely apologise for the disappointment caused and hope we can restore your confidence in Barker.
The shoes were well made up to the…standard expected from Barker Shoes
The shoes were well made up to the usual standard of Barker Shoes, have been wearing various types of shoes and have always found these to be first class.
First time buying shoes on-line and found it to be a very good experience.
12 de fevereiro de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you very much for your kind words and for choosing Barker Shoes once again. We are delighted to hear that you had another great experience with us. Your continued support and loyalty are truly appreciated, and it’s always rewarding to know our service and craftsmanship are meeting your expectations.
We look forward to welcoming you back again soon.
My third pair of Barker shoes
My third pair of Barker shoes, the previous two pairs I purchased from a local retailer, I used those sizes when ordering this pair, usual Barker quality and the fit was perfect. On the original delivery date the driver (PDP) couldn’t find the address!!!! Fortunately the following day the driver could find us this which isn’t a fault of Barker, so all in all a good experience and I would order again.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you for sharing your feedback! We’re delighted to hear that you’re happy with the quality and fit of your Barker shoes. We apologize for the delivery issue, and we appreciate your understanding that this was an isolated incident. We’re glad to know that your experience was still positive, and we look forward to serving you again in the future. Should you need any assistance with future orders, feel free to reach out!
Disappointing Customer Service from a…
Disappointing Customer Service from a "Premium" Brand
I purchased a pair of Barker Camborne Xtra Lite Chelsea Boots in November 2025. Within weeks, a recurring defect appeared: every time the boots get wet, a white line forms along the seam where the sole meets the leather upper. It can be temporarily wiped away, but reappears consistently after drying. This appears to be an adhesive or construction fault.
As someone who owns footwear from other brands including RM Williams, Grenson, and Loake, I've never experienced this issue under similar conditions. I contacted Barker directly—not seeking a refund, but to inform them of what appears to be a manufacturing defect that may affect other customers.
The response from their Customer Service was deeply disappointing. Rather than showing any interest in the product fault, I was simply told that under the Consumer Rights Act 2015, I needed to contact the retailer, not the manufacturer. When I pointed out that surely they would want to know about a potential defect in their products, the response was the same: "procedures laid down by Barker management."
While I understand the legal position regarding contracts of sale, I expected a premium heritage brand to care about product quality and manufacturing issues. Other premium brands I've dealt with have always shown interest when defects are reported, regardless of where the item was purchased.
The concerning part isn't the legal technicality—it's the complete lack of interest in their own product quality. A manufacturer should want to know if there's a construction fault that could affect multiple customers. Instead, Barker chose to hide behind regulations and effectively told me to go away.
I'm now pursuing the matter through the retailer as advised, but Barker's attitude has ensured I won't be purchasing from them again. For a brand trading on heritage and quality, their customer service suggests they're more interested in avoiding responsibility than maintaining standards.
Would I recommend Barker Shoes? Not based on this experience. There are plenty of other British shoemakers who care about both their craft and their customers.
11 de fevereiro de 2026
Opinião espontânea
Resposta da Barker Shoes
Dear Sir,
Thank you for taking the time to share your feedback, and we are truly sorry to read about your experience.
First and foremost, please accept our sincere apologies for the issue you’ve encountered with your Camborne Xtra Lite Chelsea Boots. What you’ve described is certainly not the standard of quality we aim to uphold, and we completely understand your frustration—especially given your experience with other premium footwear brands.
While our customer service team must follow the procedures set out under the Consumer Rights Act 2015 regarding retailer responsibility, we absolutely do care about product quality and any potential manufacturing concerns. Your feedback is important to us, and we would genuinely like the opportunity to look into this matter further.
Could you please share your order ID and contact details with us directly at shubham.pandey@barkershoes.co.uk
Once received, we will personally review the issue and ensure it is investigated properly.
We are truly sorry for the disappointment this situation has caused and appreciate you bringing it to our attention. We hope to have the opportunity to restore your confidence in Barker.
Kind regards,
Barker Shoes Team
La communication avec cette enseigne…
La communication avec cette enseigne n'est pas évidente. Après plusieurs mails de relance je n'arrive pas à me faire rembourser de ce qu'ils me doivent soit plus de 500 euros. La dernière adresse mail qui m'a été communiquée pour réclamation après l'intervention de Truspilot n'a pour l'instant rien donnée malgré la relance. J'ai besoin de cet argent qu'ils ne peuvent pas considérer comme un cadeau. Incroyable
A ce jour les remboursements n'ont été que partiels: 174 euros au lieu de 200 euros et 209 euros au lieu de 235 euros alors que j'ai payé 58 euros pour l'envoi des deux colis. Il reste les 390 euros qui n'ont pas encore remboursés.
Commander chez Barkershoes c'est s'exposer à des problèmes.
Aujourd'hui vendredi 13/02/2026 je constate que c'est 180 euros qui ont été remboursés sur les 390 euros. Je suis en droit de penser que Barkershoes est soit en grande difficulté financière ou fait de l'arnaque sa spécialité. C'est une honte pour une marque comme Barkershoes.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Barker Shoes
Cher(e) Client(e),
Nous vous présentons nos plus sincères excuses pour la situation que vous rencontrez. Nous sommes réellement désolés d’apprendre les difficultés que vous avez rencontrées concernant votre remboursement.
Ce n’est absolument pas l’expérience que nous souhaitons offrir à nos clients, et nous comprenons parfaitement votre frustration, d’autant plus qu’il s’agit d’un montant important.
Afin que nous puissions vérifier votre dossier en priorité et résoudre cette situation au plus vite, pourriez-vous s’il vous plaît nous communiquer votre numéro de commande ainsi que l’adresse e-mail utilisée lors de l’achat ?
Vous pouvez également me contacter directement à l’adresse suivante :
shubham.pandey@barkershoes.co.uk
Je m’engage personnellement à examiner votre dossier et à faire le nécessaire pour régulariser la situation dans les plus brefs délais.
Encore une fois, nous vous présentons nos excuses les plus sincères pour ce désagrément et vous remercions de votre patience.
Barker experience
I have had a number of pairs of barker shoes, different styles and colours. All have been comfortable and excellent in quality. Very pleased.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you very much for taking the time to share your experience with Barker Shoes. We are delighted to hear that you have enjoyed a number of our styles and that you’ve found them consistently comfortable and of excellent quality. Your continued support and kind words truly mean a great deal to us. We look forward to providing you with many more pairs in the future.
I have bought Barker shoes for many…
I have bought Barker shoes for many years, as a shoe of very high quality, which were priced accordingly. These boots were of very poor quality - the leather was of poor quality both in feel and look. What a shame.
1 de fevereiro de 2026
Opinião espontânea
Resposta da Barker Shoes
We are very sorry to hear that your recent pair of boots did not meet the high standards you have come to expect from Barker. As a long-standing customer, your comments are particularly important to us, and we regret that the quality of the leather fell short of your expectations.
This is certainly not the experience we aim to provide. We would very much like the opportunity to look into this for you. If you could please contact us directly at emarketing@barkershoes.com with your order details and, if possible, photographs of the boots, we will be happy to investigate and assist further.
Great experience with Barker Shoes as…
Great experience with Barker Shoes as usual, on purchasing another pair of shoes. Keep up the good work.
5 de fevereiro de 2026
Opinião espontânea
Resposta da Barker Shoes
Thank you very much for your kind words and for choosing Barker Shoes once again. We are delighted to hear that you had another great experience with us. Your continued support and loyalty are truly appreciated, and it’s always rewarding to know our service and craftsmanship are meeting your expectations.
We look forward to welcoming you back again soon.
No information regarding delivery and…
No information regarding delivery and tracking when i phoned i got an email to say the factory had forgotten my order and that the order would be sent out that day in desberation i went down to the branch in st james and they gave me the tracking n̈o and time of delivery still no info by email will go to the branch in st james next time excellant service from them
6 de fevereiro de 2026
Opinião espontânea
Resposta da Barker Shoes
We sincerely apologise for the lack of communication regarding your delivery. We completely understand how frustrating this must have been, and we are glad that the team at our St James branch was able to assist you directly. Your feedback is very valuable, and we will review our processes to ensure that delivery information is communicated more clearly in the future.
Shoes sent are too small
Shoes of the same size and width but a different style as others l have purchased from Barkers in the past do not fit.
They are a full size too small l would imagine and a standard not wide fitting.
Disappointed
2 de fevereiro de 2026
Opinião espontânea
Resposta da Barker Shoes
We’re sorry to hear that your shoes did not fit as expected. We’d be happy to assist you with an exchange for the correct size or a return for a refund. Please contact our Customer Service team, and we’ll make sure this is resolved quickly.
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