My order BO33113 was supposed to arrive last Thursday September 30th via UPS. For some odd reason it was transferred to USPS and now isn’t set to arrive next Tuesday October 5. I specifically schedu... Ver mais
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Our camera stopped transmitting photos on July 18. We tried all the troubleshooting steps we were instructed to take and still no transmission. Eventually, we were shipped a new SIM card and with th... Ver mais
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Customer service diagnosed the problem remotely, suspended the camera, mailed a SD card with firmware update, provided accurate instructions via email. Problem fixed the first time.
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Edward did a great job helping me with selecting the right items to order and explaining the application of those items. He followed up with an email as well. The service was excellent and the accesso... Ver mais
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Informações sobre a empresa
- Fornecedor de sistemas de segurança
- também em
- Fornecedor de equipamento agrícola
- Loja de equipamento de segurança
Escrito pela empresa
Barn Owl helps people keep an eye on the places that matter most, even when those places sit far from the nearest power line or WiFi signal. We build cellular, solar-powered security and monitoring cameras designed for the real conditions of rural life: open pasture, remote gates, jobsites, water tanks, barns, cabins, and county infrastructure where traditional cameras simply cannot reach. Founded in 2017 and based in Colorado Springs, Colorado, Barn Owl is a veteran-owned company started by people who understand the problem firsthand. Our cameras arrive ready to work out of the box, with a pre-installed SIM, an included solar panel, and a connection to all major and rural carriers, so there is no WiFi to configure and no batteries to swap. Setup takes about five minutes. After that, you can check in from your phone anytime, receive AI-powered alerts that tell the difference between a person, a vehicle, and an animal, and even livestream what is happening in real time. We know that a camera is only as good as the service behind it, which is why our data plans are contract-free and start at just $7 per month. No activation fees, no surprises, and the freedom to pause seasonally when you do not need coverage. Every plan is backed by our US-based support team and Barn Owl Care, which covers theft, damage, and upgrades for the life of your plan. Ranchers use Barn Owl to watch calving pens and water troughs without the daily drive. Farmers monitor equipment and outbuildings. Contractors guard jobsites against theft. Counties, public works departments, and land managers keep watch over remote assets. Cabin owners and homesteaders gain peace of mind when they are away. We stand behind everything we ship with a 45-day risk-free guarantee and a 2-year hardware warranty. We are proud to have earned the trust of thousands of customers across rural America, along with recognition as a leading farm and ranch camera company. Your land. Your property. Your peace of mind. That is what we protect.
Informações de contacto
Estados Unidos da América
- (720) 594-3649
- support@barnowl.tech
- barnowl.tech
3,7
Aceitável
42 opiniões
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Respondeu a 91% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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My order BO33113 was supposed to arrive…
My order BO33113 was supposed to arrive last Thursday September 30th via UPS. For some odd reason it was transferred to USPS and now isn’t set to arrive next Tuesday October 5. I specifically scheduled a trip last Thursday to take and install camera at my property on another island. I now had to cancel all arrangements and reschedule but not sure if camera will arrive on time or not. Currently is in California. Why was it moved to USPS?
25 de setembro de 2026
Resposta da barnowl.tech
I'm sorry about the delay and the trip you had to reschedule. I'm Steve, and I lead the customer experience team at Barn Owl.
Thank you for flagging this. We're investigating and patching the technical error that led to the shipping change here.
Your camera is still on its way, and Christina, our Support Team Lead, will reach out to you as soon as possible to offer assistance.
— Steve, Director of CX @ Barn Owl
Resposta da barnowl.tech
Love hearing your cams are back online! Thanks so much for the five stars, we really appreciate it.
— Christina, Support Team Lead @ Barn Owl
Customer service diagnosed the problem…
Customer service diagnosed the problem remotely, suspended the camera, mailed a SD card with firmware update, provided accurate instructions via email. Problem fixed the first time.
24 de setembro de 2026
Resposta da barnowl.tech
So glad we could help!
— Christina, Support Team Lead @ Barn Owl
Resposta da barnowl.tech
Really appreciate this, thank you! I'll pass it along to the team.
— Steve, Director of CX @ Barn Owl
Camera didn't work more than 1/2 the…
Camera didn't work more than 1/2 the time, I cancelled service in March and they billed my card without authorization in March, April, May & June and still waiting for the refund promised Josh Phifer the CEO and at that time it was $ 15.00 that was on 3/11/26 and as of now it's $60.00 and still getting my transaction was declined because I thankfully removed them from auto pay on my card! DO NOT RECOMMEND!
11 de março de 2026
Opinião espontânea
Resposta da barnowl.tech
I'm Steve, and I lead the customer experience team at Barn Owl. I've reviewed your case, and I want to apologize for how it was handled.
When you asked to cancel in March, our team replied asking whether you'd prefer to suspend the account, which pauses billing so you can easily monitor again later, or delete it entirely. We didn't hear back, so the account was left active and kept billing through June. In July you sent us everything we needed, and this is where we unfortunately dropped the ball. That isn't acceptable. I've reviewed this with everyone involved and as of now we have just completed doubling the size of our support team.
I also saw you mentioned Josh. He sent a Fourth of July note to all of our customers this summer, and with everything else you were getting from us at the time, I can completely see how that got mixed in. The promise to review your refund came from our support team, and it was ours to keep.
Christina, our Support Team Lead, has refunded the full $60 you mentioned. You should see it on your statement within the next 7 to 10 business days. I can also confirm that your account has been cancelled.
Thank you for bringing this to my attention. Feedback like this helps us improve, and we appreciate you sharing it.
— Steve, Director of CX @ Barn Owl
Greatly appreciate the replacement…
Greatly appreciate the replacement device! This is, however, the second camera that has died within a year. Let’s hope this one lasts a little longer…. Thank you!
3 de setembro de 2026
Resposta da barnowl.tech
Happy to help! Apologies for the rough start and please reach out if there's anything else we can help with!
— Christina, Support Team Lead @ Barn Owl
They helped me with my problem
27 de agosto de 2026
Resposta da barnowl.tech
Thank you! Glad we could help.
— Christina, Support Team Lead @ Barn Owl
had a problem with new camera and they…
had a problem with new camera and they got a replacement right out to me.
2 de setembro de 2026
Resposta da barnowl.tech
Thank you! I'm glad we could get a replacement out to you quickly. If anything else comes up, just let us know.
— Christina, Support Team Lead @ Barn Owl
I still haven’t received my camera that…
I still haven’t received my camera that was warranty, should have never taken this long and also I am tired of having to log in all the time to look at my pictures, all other cameras I have been using I don’t have to do that
31 de agosto de 2026
Resposta da barnowl.tech
Thank you for the feedback, and we're sorry about the wait on your replacement. The good news is that tracking shows that the camera replacement was delivered earlier this morning.
I'm happy to help on the login issue. Please shoot me an email at support@barnowl.tech. I'd like to dig in a bit more and understand the issue you're having a bit better.
— Christina, Support Team Lead @ Barn Owl
Great Service and Follow Up
Edward did a great job helping me with selecting the right items to order and explaining the application of those items. He followed up with an email as well. The service was excellent and the accessories I ordered got here quickly.
27 de agosto de 2026
Resposta da barnowl.tech
Thank you! Glad the accessories arrived quickly, and we're here when you need us.
— Steve, Director of CX @ Barn Owl
Great company
Great company. Quick shipping. Camera set up is quick and easy. Troubleshooting/faqs webpage is very helpful. Thought a camera was shot, but just needed a new sd card.
25 de agosto de 2026
Resposta da barnowl.tech
Thank you for the feedback! Glad the Troubleshooting and FAQ pages were helpful.
— Christina, Support Team Lead @ Barn Owl
Incredible product support
Thank you for the fast and very helpful tech support . My concerns were solved with one phone call .
25 de agosto de 2026
Resposta da barnowl.tech
Thank you! Solving problems on the first call is what our support team aims for. We're happy to help.
— Steve, Director of CX @ Barn Owl
Barn owl. Great concept but no support
I have had a barn owl camera for a little over a year, and it has not worked properly for more than a month since I first installed it. When the problems first started BO would answer the phone and try to help but now they don’t answer the phone, or chat, or email. They have a mechanism to schedule a phone call, but on the several occasions I tried that they didn’t respond. The list of excuses is lengthy, vendors slow to react to software issues, employees on vacation or quitting, my cell provider changing signals or something. They have replaced my camera 6 times. The only thing that they do well is charge me for their service. I don’t write reviews but hope this one will save someone else from climbing a ladder to troubleshoot or change their camera as many times as I have.
23 de agosto de 2026
Opinião espontânea
Resposta da barnowl.tech
Thanks for the detailed review. I'm Christina, the Support Team Lead at Barn Owl, and I've been working with you on this camera recently, so I wanted to respond myself.
You're right that six replacements is a lot. We were determined to get your camera performing well at the exact location you wanted. In the vast majority of cases we're able to get a great signal. But cellular coverage is a moving target: carriers reshuffle their networks over time, and a spot that worked great can become genuinely difficult or lose signal altogether.
If you're open to it, we'd welcome the chance to help with your other locations. Either way, thank you, and we hope to serve you again in the future.
— Christina, Support Team Lead @ Barn Owl
Unfortunately had a pretty bad…
Unfortunately had a pretty bad experience with the team at Barn Owl. They had advertised a promotion in their website that, when you put it in the cart or attempted to select the promotion it would default to standard pricing. I contacted the team, as I had done quite a bit of research before selecting them as a potential supplier. Upon contact, the CSR I spoke with refused to honor the advertised pricing, even after I provided the exact wording reflecting the discount. After multiple back and forth on that same phone conversation, he defaulted to “well, I can give you a 20% discount, which was still $90 over the promotion offered. He finally said he would get with his manager, as he was seeing the promotional wording, and he would call back within an hour.
As of yet I STILL have not heard back. As a customer service manager of over 40 years, this was a very poor reflection on the company as a whole, as unfortunate as it is.
Given this experience, I can say that while their product appears to be good, the customer service backing the company has a serious deficit in their training system, and will possibly lose a lot more customers in the future.
I won’t say to not purchase their product, but expect a poor CE experience if any issues arise.
21 de agosto de 2026
Opinião espontânea
Resposta da barnowl.tech
Thank you for the detailed writeup, and I'm sorry for the frustration. I'm Steve, and I lead the customer experience team at Barn Owl.
You're right that the pricing display is confusing. That's on us. I've flagged it to our marketing team and the display is being updated.
You were also told you'd get a callback within the hour, and that call never came. No excuse for that, and I'm addressing it with the team.
Either way, thank you for holding us to a high standard. You gave us a clear look at two things we needed to fix.
— Steve, Director of CX @ Barn Owl
No human at all
First of all, is there a human at Barn Owl? We have had a camera down since March 2026 and have yet to reach a human. Absolutely the worse customer service we have experienced anywhere. And it used to be so good! Why sell cameras if you can’t keep them in service? I feel like our problem could have been fixed if we had been able to speak to a human. We are going to switch to Tacticam. I would give this zero stars if I could.
20 de agosto de 2026
Opinião espontânea
Resposta da barnowl.tech
I'm sorry for how long this has taken. I'm Steve, and I lead the customer support team at Barn Owl. I reviewed your case after reading this, and I can see you've been working with our agents Reniel, Michelle, and Christina.
We had some unfortunate stock shortages for components specific to your older camera, and I apologize for the delays. There were definitely moments where we could have communicated better. This is never the experience we want someone to have, so we're working on doubling our support staff.
Thank you for the honest feedback. Your upgraded replacements are on the way, and we hope to serve you better when you need us.
— Steve, Director of CX @ Barn Owl
Excellent product and customer service…
Excellent product and customer service and assistance with setup.
15 de outubro de 2025
Resposta da barnowl.tech
Thanks! It was a pleasure assisting you. Enjoy the cameras, and reach out any time.
— Christina, Support Team Lead @ Barn Owl
New SIM Card Fixed Our RangeCam 4G
Our camera stopped transmitting photos on July 18. We tried all the troubleshooting steps we were instructed to take and still no transmission. Eventually, we were shipped a new SIM card and with the instructions we were given, we were able to install it and get our camera working again. This is the second time in four years that we've needed to do this. The AI chat was decent, but the email instructions are what helped us the most. Thank you.
3 de agosto de 2026
Resposta da barnowl.tech
Thank you for patiently working through the troubleshooting process with us. Cellular networks change over time, so a hard-working camera will occasionally need a new SIM to maintain the best signal. We're glad the instructions made the install easy, and we're always updating our tools, from the AI chat to our guides to how our support team responds, to make help like this even faster. Thanks for letting us get you back up and running.
— Steve, Director of CX @ Barn Owl
Resposta da barnowl.tech
Thank you! Glad we got it fixed, and we appreciate you taking the time to share it.
— Christina, Support Team Lead @ Barn Owl
Amazing customer service and…
Amazing customer service and cameras/solar panels. Anytime I had an issue they sent my how to diagnose the issues and the nreplaced under warranty without issue and shipped it quickly. I swear by Barnowl. Keep up the great work
29 de julho de 2026
Resposta da barnowl.tech
Thank you for this! There's nothing better to hear than a warranty replacement going out fast with zero hassle, and we're glad the cameras and solar setup have held up on top of that. Thanks for sticking with us.
— Christina, Support Team Lead @ Barn Owl
Customer service after the sale was…
Customer service after the sale was great, thanks!
28 de julho de 2026
Resposta da barnowl.tech
Thank you! Glad we could take care of you after the sale. Let us know if we can help with anything else down the road.
— Steve, Director of CX @ Barn Owl
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