My order BO33113 was supposed to arrive last Thursday September 30th via UPS. For some odd reason it was transferred to USPS and now isn’t set to arrive next Tuesday October 5. I specifically schedu... Ver mais
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Our camera stopped transmitting photos on July 18. We tried all the troubleshooting steps we were instructed to take and still no transmission. Eventually, we were shipped a new SIM card and with th... Ver mais
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Customer service diagnosed the problem remotely, suspended the camera, mailed a SD card with firmware update, provided accurate instructions via email. Problem fixed the first time.
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Edward did a great job helping me with selecting the right items to order and explaining the application of those items. He followed up with an email as well. The service was excellent and the accesso... Ver mais
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Informações sobre a empresa
- Fornecedor de sistemas de segurança
- também em
- Fornecedor de equipamento agrícola
- Loja de equipamento de segurança
Escrito pela empresa
Barn Owl helps people keep an eye on the places that matter most, even when those places sit far from the nearest power line or WiFi signal. We build cellular, solar-powered security and monitoring cameras designed for the real conditions of rural life: open pasture, remote gates, jobsites, water tanks, barns, cabins, and county infrastructure where traditional cameras simply cannot reach. Founded in 2017 and based in Colorado Springs, Colorado, Barn Owl is a veteran-owned company started by people who understand the problem firsthand. Our cameras arrive ready to work out of the box, with a pre-installed SIM, an included solar panel, and a connection to all major and rural carriers, so there is no WiFi to configure and no batteries to swap. Setup takes about five minutes. After that, you can check in from your phone anytime, receive AI-powered alerts that tell the difference between a person, a vehicle, and an animal, and even livestream what is happening in real time. We know that a camera is only as good as the service behind it, which is why our data plans are contract-free and start at just $7 per month. No activation fees, no surprises, and the freedom to pause seasonally when you do not need coverage. Every plan is backed by our US-based support team and Barn Owl Care, which covers theft, damage, and upgrades for the life of your plan. Ranchers use Barn Owl to watch calving pens and water troughs without the daily drive. Farmers monitor equipment and outbuildings. Contractors guard jobsites against theft. Counties, public works departments, and land managers keep watch over remote assets. Cabin owners and homesteaders gain peace of mind when they are away. We stand behind everything we ship with a 45-day risk-free guarantee and a 2-year hardware warranty. We are proud to have earned the trust of thousands of customers across rural America, along with recognition as a leading farm and ranch camera company. Your land. Your property. Your peace of mind. That is what we protect.
Informações de contacto
Estados Unidos da América
- (720) 594-3649
- support@barnowl.tech
- barnowl.tech
3,7
Aceitável
42 opiniões
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Respondeu a 91% das suas opiniões negativas
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Absolutely Horrible
Absolutely horrible if you need to actually speak with someone. I had to call 6 times before I actually spoke to a real person. Bart AI was good for basic troubleshooting but that did not fix my issue.
Whoever designed the call tree progression for transferring the call from Bart to a live person should be taken out and flogged. An absolute horrible experience.
When I was able to actually talk with a person she was helpful. I feel bad for her since she is the only one working. As of right now I have been on the phone over 20 minutes and am listening to really bad elevator music. Who knows if and or when I will actually get an answer.
7 de agosto de 2026
Resposta da barnowl.tech
I'm sorry the experience was this frustrating. Thank you for the feedback; we'll review it to see if we can make improvements to the call flow.
We're a small team in the middle of doubling our support staff, and making it easier to reach a live person is our top priority right now.
Your case is still open with us, and we'll stay on it until it's resolved.
— Steve, Director of CX @ Barn Owl
Christine made the process a complete…
Christine made the process a complete satisfaction.
She went well beyond the effort of extra care.
29 de julho de 2026
Resposta da barnowl.tech
Thank you! This is what we aim for, and I'll pass your feeback on to Christina. We're here whenever you need us.
— Steve, Director of CX @ Barn Owl
Resposta da barnowl.tech
Thanks for taking a minute to say so, Leroy. It means a lot to the team. Give us a shout anytime.
— Steve, Director of CX @ Barn Owl
NOT CLEAR ON HOE THE CAMERA HOCLS TO MY…
NOT CLEAR ON HOE THE CAMERA HOCLS TO MY PHONE
26 de junho de 2026
Resposta da barnowl.tech
Thanks for the feedback and for the 4 stars while you're still getting set up! Connecting your camera to your phone is quick once you know these two steps: first install the app, then register your account and add the camera. These two guides walk you right through it:
Install the app: https://help.barnowl.tech/en-US/mobile-app-installation-598738
Register & add your camera: https://help.barnowl.tech/en-US/register-your-barn-owl-hq-account-and-add-camera-368235
If anything's still unclear, our support team is glad to walk you through it live, just call 720-594-3649. We'll get you up and running.
— Steve, Director of CX @ Barn Owl
Resposta da barnowl.tech
Thank you! We're glad our virtual assistant has been helpful and there's always a real person on our team ready to jump in whenever you need one. Thanks for being with us!
— Steve, Director of CX @ Barn Owl
Always helpful when I have a question.
29 de junho de 2026
Resposta da barnowl.tech
Thank you! We're happy to help. Reach out anytime.
— Christina, Support Team Lead @ Barn Owl
Don't buy a Barn Owl
Don't buy a Barn Owl. Go to Tactacam or any other option. Their customer service has become terrible, the equipment doesn't last, constant technical issues, support is worthless if you can even get to a real person. Company has gone downhill rapidly in the last few years.
29 de junho de 2026
Resposta da barnowl.tech
Thank you again for the feedback. This isn't the experience we ever want a customer to have, and we're sorry this is where things landed. I'm glad you were able to connect with our Support Team Lead, Christina, this morning.
As discussed, some of your cameras are now three years past their two-year warranty, and remote country is a tough environment — cellular coverage can shift as carriers upgrade their networks, and a spot that once had strong signal can turn into a tricky one. We know that's frustrating when you're counting on the equipment. The newer camera was fully covered and taken care of under warranty, as it should be, and as a one-time courtesy we went beyond what the warranty covers on the account side. We're sorry things didn't work out this time.
Thank you for being with us these past five years. However we can help down the road, we're here.
— Steve, Director of CX @ Barn Owl
Quick delivery
Quick delivery, excellent products. Company checks to make sure everything is ok
2 de julho de 2026
Resposta da barnowl.tech
Thank you! Checking in on our customers is just part of the job. Glad everything arrived quick and is working well.
— Steve, Director of CX @ Barn Owl
Outstanding!!
Products are good, warranty is very good and the service from Brian Adams is excellent!
2 de julho de 2026
Resposta da barnowl.tech
Thank you so much, "outstanding" is what we aim for! We're glad the products and warranty have held up their end, and we'll be sure the team member who helped you sees this. We're here whenever you need us.
— Christina, Support Team Lead @ Barn Owl
Amazing Service
18 de junho de 2026
Resposta da barnowl.tech
Thank you so much! We're thrilled to hear you've had a great experience with Barn Owl. If you ever need anything, our team is always here to help. Enjoy your cameras!
Christina, Support Team Lead @ Barn Owl
Resposta da barnowl.tech
Thanks for your feedback, we're happy to help!
Christina, Support Team Lead @ Barn Owl
Great customer service as always !!!
23 de junho de 2026
Resposta da barnowl.tech
Grateful to have you with us!
Steve, Director of CX @ Barn Owl
A Reliable & Valued Partner In Our Ranch Activities
I have been a customer of Barn Owl for 5 years, and have purchased multiple cameras during that time. We live on a working ranch in a very remote & rural area, their cameras have worked consistently and been very effective in helping us to monitor livestock, various areas of the ranch, and much more! Barn Owl has been a reliable and valued partner!
15 de junho de 2026
Resposta da barnowl.tech
Knowing our cameras have held up for you all this time means a lot to us. Thank you for trusting us with your ranch year after year!
Christina, Support Team Lead @ Barn Owl
Coupon codes were not sent to me .I…
Coupon codes were not sent to me .I purchased three unlimited plans that required coupon codes to aquire the whole year limited plan services.Upon activating the Range Cam live Cameras.As of today I don't know if I received what I paid for in advance. I paid over $800 for three unlimited plans that should be good for a years service.
Purchased on 6/26/2026 I still need to activate two more cameras.Live streaming is not functioning on the camera that I have activated as of today.And I had hard time getting ahold of customer service.The sales department advised me that he could help later and never called back as he said he would.I kind of regret purchasing the unlimited plans even though i got three free cameras.Is the BarnOwl company really trustworthy and dependable as they claim to be? Why didn't I receive the coupon codes that I needed to aquire the unlimited plans that I paid for.Being over $800 . And had a bad experience in customer support. I had to call over 12 times.I.have been.a customer of BarnOwl for more than a year with no problems till now.I had one camera. Now I have four.Hope that I have no more bad expectations and problems with the cameras.Activating the cameras are easy and I'm okay with that.
24 de junho de 2026
Resposta da barnowl.tech
I lead the customer experience team at Barn Owl. Thank you for being with us over a year, and for trusting us with three more cameras. I'm sorry the upgrade got stressful, and I'd like to clear a couple of things up.
On the coupon codes: we did send them - they were emailed right after your purchase and most likely landed in your spam or junk folder (a frustrating place for them to hide). There's also a step that trips a lot of folks up: when you enter the code, you have to select the correct plan for it to attach to your camera. Between the spam folder and that extra step, I completely understand the confusion.
The good news - you don't need to touch any of it now. My team went ahead and manually applied all three Unlimited annual plans to your account.
Where we genuinely could have done better was the phone. Our line was slammed the days you were calling, and you shouldn't have had to try as many times as you did to reach a person. That part's on us and it's exactly why we're growing the team right now.
And I can see from your interactions with our support agents Christina and Neal, that you're livestreaming issue is being reviewed.
We're a small team, but we don't quit on a case till it's done - we usually resolve them sameday, depending on the issue. Glad to have had you with us this past year, and thanks for the shot to set it right.
— Steve, Director of CX @ Barn Owl
Resposta da barnowl.tech
We're sorry about the rough start and hope to make it up to you if you ever need any help in the future. Fortunately, your order is out for delivery today. Christina, our Support Team Lead, called UPS and confirmed it. Unfortunately, we can't control shipping speed once a package is in the carrier's hands — when we were on the phone with UPS, they mentioned they had an operational hiccup that slowed things down. Don't hesitate to reach out if there's anything else we can help with.
— Steve, Director of CX @ Barn Owl
VERY HAPPY TO TALK TO ME
VERY HAPPY TO TALK TO ME. GOT MY CAMERA WORKING, BEEN TRYING OT GET IT WORKING FOR TWO SEASONS.. WAS A GOOD EXPERIENCE. SAVED ME FROM BUYING A REPLACEMENT CAMERA.
16 de junho de 2026
Resposta da barnowl.tech
We are so glad to hear that your camera works and you are satisfied with your service. We look forward to serving you for a long time and thank you for your business!
I was having troubles with a camera
I was having troubles with a camera, they sent me a new sim card and memory card, which took forever to get (very slow).Upon receipt, I tested camera and couldn't connect. After multiple calls pleading for customer support, Brad, their AI receptionist, promised support first thing Monday morning, a call that never happened. Calling again during normal business hours, leaving over 5 messages, still no help. Now I have deleted my account and will never do business with this company again. Buyer beware, this company doesn't support their products.
20 de junho de 2026
Opinião espontânea
Resposta da barnowl.tech
We have reached out on many occasions to address this customer's concerns. We are standing be for any further support needs.
Monthly billing scam
I have been trying to cancel service for a year! They will keep charging you and apologize for it, but then charge you again. They never refund you.
11 de março de 2026
Opinião espontânea
Resposta da barnowl.tech
Hello, Shannon! I apologize for the miscommunication which affected your account. We fully closed your account and refunds have been applied. Please don't hesitate to reach out if you need additional assistance - we're happy to help!
I have had numerous issues with my…
I have had numerous issues with my camera. They sent a SIM card. Didn't fix the issue. Now they said to wait for update. I pay too much money for a NON working camera. About to go somewhere else!
26 de outubro de 2025
Opinião espontânea
Resposta da barnowl.tech
Hello Robert, I apologize for the difficulties you experienced. Please reach out to me via support@barnowl.tech with a brief description of the issue and I'll examine your cameras immediately.
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