BasketballDirect.com Opiniões 

176
TrustScore: 1.5 em 5

1,5

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Classificada 1 em 5 estrelas

Es werden Produkte angeboten die nicht im Lagerbestand sind. Nach einer Woche meiner Bestellung wurde die Lieferung einfach storniert. Sehr schlechtes Unternehmen

Classificada 1 em 5 estrelas

Unterirdischster Kundenservice seit langem! Ich habe am 26.7.25 einen Ball bestellt, der anscheinend nicht lieferbar war und am 28.07. ohne weitere Information eine Retourenmeldung bekommen, das die... Ver mais

Classificada 1 em 5 estrelas

Eigentlich immer zuverlässig gewesen. Keine Ahnung was da abgeht... Schiri Trikots bestellt, kamen über Monate nicht, dann waren andere verfügbar. Die dann alternativ bestellt, da die Saison bereits b... Ver mais

Classificada 1 em 5 estrelas

Am 6. Dezember ein Basketball als Weihnachtsgeschenk bestellt, der am 13. Dezember geliefert werden sollte. Am 20. Dezember nachgefragt und in der Hotline wurde mitgeteilt, dass die Sendung stornie... Ver mais

Informações sobre a empresa

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  2. Loja de roupa desportiva

Escrito pela empresa

BasketballDirect.com is dé specialist voor basketballers in de Benelux en Duitsland. Met een ruim assortiment aan basketbalschoenen, kleding, basketballen en accessoires en een scherpe prijs vindt zowel de beginnende jeugdbasketballer als de prestatieve speler alles wat hij zoekt. Als partner van de NBB (Nederlandse Basketball Bond) en 3x3 Unites staat BasketballDirect.com midden in de basketbalwereld.


Informações de contacto

1,5

Muito mau

TrustScore: 1.5 em 5

176 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

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1,5

Todas as opiniões

(176)

2 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

100% every time

Love using Basketballdirect, they always deliver and offer competitive pricing for a sport which is not in every high street store, unlike football!

17 de outubro de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

Great products at great prices with great delivery

Recently bought a pair of boots for my son. Couldn't find them anywhere else in the UK and the price was great. Arrived very quick and well packaged and have gone down a treat with my son. As usual Basketball Direct have given me an item that is really great, looks brilliant and at an outstanding price. I will be back!

3 de outubro de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service

I ordered a pair of B/B boots on Wednesday from Ireland to be delivered and they were at my door the following Monday , fantastic prompt service. Good quality affordable gear and a very easy website to make your way around . Hassle free

26 de setembro de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

Super fast and excellent product

Ordered a Brooklyn Jersey for my sons birthday (which I almost forgot). Ordered is at 2pm on Wednesday for his birthday on Friday. Rang to make sure it would arrive on time. Spoke with Niall who was very friendly and helpful. Had the jersey the next day at 2.30pm. Will DEFINITELY use this site again. Thanks Niall

22 de agosto de 2014
Opinião espontânea
Classificada 1 em 5 estrelas

Patronising correspondance and poor service.

I ordered an item with next day delivery within the stated time bands. The Item was not delivered on time, which resulted in a lot of ringing around to various depots and businesses and eventually managed to have the parcel delivered. After being told by one member of staff that a refund would be made for the next day delivery, no refund was made. When I chased up the matter I had to explain my situation a number of times before the member of staff understood/believed what I was saying, and was incredibly patronising in his delayed responses. Either Royal Mail or Basketball direct are lying about dispatch times for the item. In the end it was Basketball Direct I paid for the service, and Basketball direct that should refund me for it as It was not adhered to, and cost me time out of my working day to track down the order. Can't express how annoyed I am with the member of staff who I have been in correspondance with, who is either calling me a liar or does not understand the situation after 3 or 4 times of explaining.

21 de agosto de 2014
Opinião espontânea
logótipo da BasketballDirect.com

Resposta da BasketballDirect.com

Hi Michael,

Sorry to hear you have had a less than satisfactory experience. As we have repeatedly explained your order was made on 31st July and dispatched the same day at approximately 2.30pm. The item arrived 24 hours later at the delivery address and was signed for at 2.35pm as confirmed by Royal Mail and you. We cannot guarantee delivery times/dates only dispatch dates. We also aim to respond to all customer enquires within 24 hours.

We offer no hassles refunds on all orders and that includes postage costs if returned within 7 days.

We hope you enjoy the product ordered,

Kind Regards,

Basketball Direct

Classificada 5 em 5 estrelas

brillant

Would have no problem in recommending this site to anyone. The whole process was quick and easy. Customer service was excellent when i made a mistake. Great value and I will be back. Thank you

14 de agosto de 2014
Opinião espontânea
Classificada 4 em 5 estrelas

Good service

Item chosen turned out not to be in stock. I was contacted and offered alternative which was accepted and received next day.

13 de agosto de 2014
Opinião espontânea

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