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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered 5 shower-panels from Bathcenter which arrived in perfect condition and at the expected time. The delivery driver was excellent. The panels look even better than they do online.

Classificada 1 em 5 estrelas

Ordered basin towel rail valve combo. Did not arrive on time, basin missing, valves incorrect. Had to chase and chase for a replacement , valves arrived finally. Basin took longer faulty basin ! So... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Waterproof shower panels. Delivery was a bit pricey but competitively priced panels and bad reviews of the other company made my choice. Through no fault of Bathcentre the package was damaged by the d... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It's always risky buying stuff like this online but the quality of all the products we bought (over £2000 worth) is superb. Also, customer service have been fantastic and quick to respond to any... Ver mais

Informações sobre a empresa

  1. Renovação de casas de banho

Informação fornecida por diversas fontes externas

We have been supplying bathrooms to both Retail and Trade throughout the UK since 2005. Based in Chesterfield, Derbyshire, we are a family run business who value service above all else and now have a combined 40 years experience in the Bathroom retail and trade markets. We are able to sell just about anything which could be required to create the perfect bathroom.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

137 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Second to none

I was really worried about ordering on line - I looked at lots of companies, but was put off by their reviews. I then came across bathcentre where the reviews were good . I ordered Thursday evening and got an email back with confirmation straight away, after an hour or so I received another email saying dispatched- Friday I got a call from a lovely lady Wendy to arrange delivery- it was arranged for Tuesday , delivered by a nice guy . I can honestly say the service is second to none - if you, like me are worried about ordering on line I would recommend this company 💯 once the shower door is fitted I will upload photos

6 de novembro de 2024
Opinião espontânea
logótipo da Bathcenter

Resposta da Bathcenter

Many thanks for the great feedback, glad you were pleased with our service! Regards Bathcenter Team

Classificada 1 em 5 estrelas

Didn’t deliver in the 1-2 days quoted…

Didn’t deliver in the 1-2 days quoted and paid for. Absolute joke of a delivery company. Absolute joke from customer service, they never responded to emails. I fit bathrooms for a living. I will NEVER use this company again!

1 de novembro de 2024
Opinião espontânea
logótipo da Bathcenter

Resposta da Bathcenter

Good Morning, I'm sorry to hear this didn't arrive within the quoted time frame as advertised. I can see the reason for this is because the transport team tried to call you but were not able to reach you to arrange this. We are not able do dispatch without speaking you to ensure someone is present to take delivery.

Regards
Bathcenter Team

Classificada 5 em 5 estrelas

Excellent customer service..

I received my delivery within a couple of days. Unfortunately, one item was damaged in transit, and they dealt with this quickly by sending a replacement.
Lovely bathroom furniture pleased with my purchase

14 de outubro de 2024
Opinião espontânea
logótipo da Bathcenter

Resposta da Bathcenter

Many Thanks for you lovely Feedback, glad we could resolve the issue quickly for you.

Regards
Bathcenter Team

Classificada 5 em 5 estrelas

Recently had the pleasure of dealing…

Recently had the pleasure of dealing with BathCentre.co.uk, and I must say, their service was top-notch! From start to finish, everything went smoothly. Ameena, the salesperson who assisted me via e-mail, was incredibly helpful. She promptly answered my questions, guided me through the product options, and ensured a seamless experience. The products I ordered were of excellent quality, and they arrived right on schedule. Overall, I'm thoroughly impressed with BathCentre.co.uk – they've earned a loyal customer! 👏🏼✨

Feel free to dive into that relaxing bubble bath now! 🌟🛀

2 de outubro de 2024
Opinião espontânea
logótipo da Bathcenter

Resposta da Bathcenter

Thanks for the 5 star review! Bathcenter Team

Classificada 5 em 5 estrelas

Fabulous service

Fabulous service, friendly and went out of their way to be helpful. We are super happy with our new bathroom. The quality is very good. Would highly recommend Bathcenter.

26 de setembro de 2024
Opinião espontânea
logótipo da Bathcenter

Resposta da Bathcenter

Thanks for your lovely Feedback!

Classificada 5 em 5 estrelas

Really pleased

Really pleased, great communication as was able to arrange delivery day to suit my day off.
One of the few places I could find a 1650mm bath, very happy with all the items I bought.
Would highly recommend 👍

16 de agosto de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Great prices but need to work on delivery communication

The website was easy to navigate and the prices were really competitive. Ordering was straight forward and had an email straight away which is always a bonus. However I was having to juggle work and delivery dates and not having no notification appart from a day (organised on phone) when it will arrive is no good. Managed to organise someone to wait in but the bath arrived before they could get there. Think they need in place ether a email or text system where you are notified an exact day and rough estimate of time. I would recommend due to there prices but just be aware of delivery.

15 de agosto de 2024
Opinião espontânea
logótipo da Bathcenter

Resposta da Bathcenter

Hi Sophie, I'm sorry to hear you were unhappy with our delivery service. We can always look at alternative couriers if the arranged delivery options don't work for you. Some items are delivered via our suppliers direct so we can't control their schedule but do also have our own couriers who do send tracking information. Thanks for the great feedback regarding our site and goods.

Classificada 5 em 5 estrelas

Excellence in every aspect

Excellent service from start to end, no pressure selling or shadowing you around the showroom, but all questions answered and very helpful staff both in the shop and over the phone. Delivery was on time, had to swap the bath and panel too which was easy and quick to do and swapped at no extra cost. The delivery man was excellent too and helped us carry the unit upstairs as was pre assembled

Can't fault and will definitely recommend to all.in the future

Many thanks for everything 🙏
Sarah & Chris

6 de agosto de 2024
Opinião espontânea
logótipo da Bathcenter

Resposta da Bathcenter

Thanks for the 5 star review Sarah and Chris, glad to hear you were satisfied with the service received by team here at Bathcenter!

Classificada 5 em 5 estrelas

We had an adapted package of bathroom…

We had an adapted package of bathroom ware . We had a clear and detailed quote which we accepted and paid . Goods were delivered promptly as arranged and everything packaged well . Excellent service.

19 de julho de 2024
Opinião espontânea
logótipo da Bathcenter

Resposta da Bathcenter

Thanks for the lovely feedback!

Classificada 5 em 5 estrelas

This company makes a refreshing change…

This company makes a refreshing change compared to ones we’ve used in the past as they are very efficient in what they do. We would definitely recommend and use them again. Thanks BATHCENTER!.

2 de agosto de 2024
Opinião espontânea
logótipo da Bathcenter

Resposta da Bathcenter

Thanks for your kind words!

Classificada 5 em 5 estrelas

My first order with them staff were…

My first order with them staff were very efficient specially when called me to arrange delivery date what suitable for me! And my delivery came on time and no confusion!!

23 de julho de 2024
Opinião espontânea
logótipo da Bathcenter

Resposta da Bathcenter

Thanks for the 5 star review! Glad to hear you had a smooth delivery.

Classificada 5 em 5 estrelas

pleasure to order with this company

pleasure to order with this company , fair priced fast and efficent service , kept well informed on order , would use again with confidence .

11 de julho de 2024
Opinião espontânea
logótipo da Bathcenter

Resposta da Bathcenter

Thanks for the lovely feedback!

Classificada 5 em 5 estrelas

Excellent sales and aftercare

The original purchase went well - everything as described, good quality products at good prices, supported by good communication about delivery. Everything was packaged really well, so no risk of damaged items. Unfortunately, the soft-close toilet seat mechanism failed after a few months, but after a very brief email exchange with Ameena, a replacement was on its way. Excellent original service and excellent after care!

11 de julho de 2024
Opinião espontânea
logótipo da Bathcenter

Resposta da Bathcenter

Thanks for the lovely feedback, pleasure to deal with you!

Classificada 5 em 5 estrelas

Flawless Customer Service

I was in a hurry - I talked to Ameena on the phone and she said she would check and get back to me - she did! It was out of stock though, however, 2 days later she phoned to tell me it was back.. now that is service! It was delivered in ample time for my needs and I can't fault the service nor the price.

Brilliant company

3 de julho de 2024
Opinião espontânea
logótipo da Bathcenter

Resposta da Bathcenter

Many thanks for your kind words!

Classificada 1 em 5 estrelas

Items advertised as in stock but actually are not causing delays to renovation projects

Ordered a bath 2 weeks ago that was advertised as in stock. Received an email a number of days later saying that the bath was out of stock for 1 week. I followed up 1 week later to be told the bath is still out of stock however, the bath is available with the chrome waste. Could you not just deliver the bath with the chrome waste in the meantime and deliver the white waste when it is in stock to not further hold up my bathroom renovation?
I have again tried to call BathCenter and no-one answers and the number diverts to a mobile phone voicemail?!?!? How unprofessional?
I have just gone on the website and the exact bath I need is still advertised as available for delivery and allows me to go to checkout.
How can you be this dishonest to make a customer pay for something only to tell them a number of days later that it is in fact not available?

21 de junho de 2024
Opinião espontânea
logótipo da Bathcenter

Resposta da Bathcenter

Good Afternoon, please accept our apologies for the delay with your order. We can see this was ordered 10 days ago and you were informed within 24hrs of the delay. I'm sorry the bath has unfortunately just gone over the eta of 1 week. I also apologise for you not being able to reach us by telephone, as we are a small business, we are not always able to answer all calls but as you know, we do call our customers back. As advised during our call earlier, the bath is due to us today and so we will be in touch to discuss delivery shortly. Sorry for any inconvenience caused.

Classificada 5 em 5 estrelas

Excellent service

Excellent service and communication, extremely fast delivery, literally within 2 days even though I ordered at 11pm, always kept updated with emails. Would definitely use again.

12 de junho de 2024
Opinião espontânea

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