Bathing Solutions Opiniões 1518

TrustScore: 4.5 em 5

4,6

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Classificada 5 em 5 estrelas

All very professional from start to finish.Eve contacted me daily to make sure that everything was ok. I found her very pleasant and approachable.she explained me through the process of having the b... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

First class service and installation. The company was a pleasure to deal with. The installer, Peter, was an eficient worker who completed the installation within three working days and left everythin... Ver mais

Classificada 5 em 5 estrelas

We have just had a walk in shower installed by Mic and Monica. They were brilliant, from arriving on time, going through what we were expecting, by checking the plan was correct,seeing in the delivery... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent experience working with Bathing Solutions. Keko, our installer, did an excellent job and worked into the weekend when days were lost securing parts to adapt from the 70 year old steel pi... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Renovação de casas de banho

Escrito pela empresa

Bathing Solutions were one of the first companies to specialise in the supply and installation of bathrooms specifically designed for the mature customer. Many of our products are made in our own UK factory. Today, we are probably the largest company in the market place through dedication, professionalism and commitment to our customers. We pride ourselves on being able to make a real difference to the lives and well-being of our customers. We have designed and installed bathing solutions for many thousands of customers and every day we receive praise and endorsement from them for the quality of our products and the service we provide – most especially the fitting and installation. Our business isn’t just about supplying and installing new bathrooms; it’s about providing a total solution to our customer’s needs. That’s why we say we are Bathing Solutions; it’s who we are; it’s what we do.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

First class service and installation

First class service and installation. The company was a pleasure to deal with. The installer, Peter, was an eficient worker who completed the installation within three working days and left everything clean and tidy on completion

24 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Barry the fitter did an excellent job…

Barry the fitter did an excellent job and can recommend him and bathing solutions for giving a brilliant service

23 de abril de 2026
Opinião espontânea
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Resposta da Bathing Solutions

Hello Stephen,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Thank you again.

Classificada 5 em 5 estrelas

Total New bathroom fit

All very professional from start to finish.Eve contacted me daily to make sure that everything was ok. I found her very pleasant and approachable.she explained me through the process of having the bathroom fitted from what time the items would be delivered to having all the rubbish removed. She was excellent.
Krystian was fantastic he explained what he was doing each day. He checked all the parts were there and not scratched etc when they were delivered. His workmanship was excellent. He was pleasant,curtious and friendly.Did a brilliant job.Thankyou to both of you. I now have a lovely bathroom

13 de abril de 2026
Opinião espontânea
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Resposta da Bathing Solutions

Hello Helen,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Cheers.

Classificada 5 em 5 estrelas

Excellent job done by Steve

Excellent job done by Steve

10 de abril de 2026
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Resposta da Bathing Solutions

Hello Dave,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Warm regards.

Classificada 5 em 5 estrelas

Great tradesman Krzysztof

Great tradesman Krzysztof, excellent work and care towards the clients. Bathroom high quality, extremely pleased with the result.

2 de março de 2026
Opinião espontânea
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Resposta da Bathing Solutions

Hi Nicola,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Best wishes.

Classificada 5 em 5 estrelas

They were kind courteous and it or…

They were kind courteous and it or needs first looked after us from start to finish our fitter Steve was wonderful thank you to all the team

30 de março de 2026
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Resposta da Bathing Solutions

Hello Michael,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

With gratitude.

Classificada 5 em 5 estrelas

Calum and Monica were friendly

Calum and Monica were friendly, professional, and worked extremely hard to ensure everything was done to the highest standard. Nothing was too much trouble to ensure I was completely satisfied with everything. I would recommend highly. It was a pleasure to have them working in my home.

9 de março de 2026
Opinião espontânea
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Resposta da Bathing Solutions

Hey J.,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Warm regards.

Classificada 1 em 5 estrelas

Very poor experience

Very poor experience
My experience with bathing solutions has been very disappointing. The project management was the poorest of the poor, the drawings from the sales rep had been copied incorrectly meaning the whole bathroom was wrong to what we had been originally sold and agreed to. Therefore the bathroom was created incorrectly.
There was then a lengthy delay in which my father couldn't use the toilet in the room for a number of weeks as the new shower door was screwed in the way.

The compensation offered was very poor for the stress my elderly parents went through and the time not able to use the facilities. The offer was an absolute embarrassment for such a well advertised company who pride themselves on working with those in need to support lifestyle improvements.

2 de abril de 2026
Opinião espontânea
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Resposta da Bathing Solutions

We’re really sorry to read this and to hear how stressful and upsetting this has been for your family. We completely understand your frustration, especially given the impact this had on your father and the delay in being able to use the bathroom properly. Thank you for taking the time to share your experience.

Classificada 4 em 5 estrelas

Happy to have a bathroom I can use for years to come

Kept informed throughout the process & the fitter Mike did a brilliant job & kept our home clean and tidy throughout the fitting. Review would have been 5 stars if it had been the fitting & finished product experience but the sales side wasn't comfortable, Ann was very pushy and I felt pressured into making an on the spot decision

27 de março de 2026
Opinião espontânea
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Resposta da Bathing Solutions

Hello CTS,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

With gratitude.

Classificada 4 em 5 estrelas

The bathroom and work were first rate.

The bathroom and work were first rate.
Workmen helpfull and careing
Only problem they left rubble in the drain
Mr C Wright

30 de março de 2026
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Resposta da Bathing Solutions

Hello customer,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

With gratitude.

Classificada 5 em 5 estrelas

Amazing and fast

Everything was done quick and to a high standard. Peter, our fitter, was fantastic. He was quick and efficient with everything. He talked us through what he was doing. He confirmed the heights for things which was handy as I am quite tall. Everything was done amazingly. And all fitter quicker than we were originally told.

30 de março de 2026
logótipo da Bathing Solutions

Resposta da Bathing Solutions

Hello customer,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

With gratitude.

Classificada 5 em 5 estrelas

Bathroom improvements

We are very pleased with our bathroom improvements Thankyou for your expertise and hard work

20 de março de 2026
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Resposta da Bathing Solutions

Hello Mr,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

With gratitude.

Classificada 5 em 5 estrelas

A First Class experience

I needed to replace an unsafe bath/shower combination with a walk-in shower. The Bathing solutions approach was "old-fashioned" in the best possible way. They listened and did EXACTLY what I asked for and at an acceptable price, on time and with a smile.
I used Bathing solutions on a personal recommendation and can in my turn recommend them as excellent.

28 de março de 2026
Opinião espontânea
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Resposta da Bathing Solutions

Hey Gift,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Thank you again.

Classificada 5 em 5 estrelas

First Class from ordering the walk-in…

First Class from ordering the walk-in shower to the fitting 100 per cent professional service we could not be happier highly recommend

20 de março de 2026
logótipo da Bathing Solutions

Resposta da Bathing Solutions

Greetings Michael,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Cheers.

Classificada 5 em 5 estrelas

The installation was organised

The installation was organised brilliantly, and the installer Craig worked his socks off to get it completed, sometimes working to late in the evening. The finish is brilliant and really pleased with outcome

15 de dezembro de 2025
Opinião espontânea
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Resposta da Bathing Solutions

Hey Karen,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Best wishes.

Classificada 3 em 5 estrelas

I so wanted to rate Bathing Solutions Higher but...

I would so much like to rate this company higher because the quality of the finished product is good.
The speed at which the installation was carried out was impressive.
The person who installed the bathroom (Festim) was knowledgeable, great to communicate with, and very professional. He was also very tidy and kept the area impressively clean during the whole installation.
The negatives were more on the administration and small print side.
Having agreed a price for the installation I thought that was it, especially after the site visit prior to installation.
After the old bath, the basin, the old shower, and the existing laminate flooring had been removed, I was told that the old tiles on the floor (Marley type used everywhere in the 1980's) contained asbestos and a specialist company would need to come and remove them at my expense.
After a number of phone calls and some ingenuity on behalf of the installer this was avoided but had caused some stress to say the least.
The second issue was one of payments, admittedly possibly due to the rushed nature of my installation.
With no prior knowledge on the day the installer arrived I was told that I should have paid a further 35% of the agreed price. This was in the small print but never pointed out at any time. So be ready.
The final point was the WC that was installed.
By default the "Comfort" WC was supplied which may be fine for many but left my wife with her feet 4 inches off the floor when using the facility (which was anything less than comfortable for her). After several phone calls this situation was rectified by the installation of a lower unit. However, if considering Bathing Solutions you may wish to look carefully at the WC option as we have found both installed require much more "cleaning" than previous toilets.
Once again the experience was generally good, and I would highly recommend the installer, but let down by unclear or non existent communication.

5 de março de 2026
Opinião espontânea
logótipo da Bathing Solutions

Resposta da Bathing Solutions

Thank you for your detailed feedback. We’re pleased you’re happy with the quality of your bathroom and the speed of installation, and that Festim provided such a professional service — we’ll be sure to share your kind comments with him.

We’re sorry for the frustration caused by aspects of communication. We recognise the importance of clearly explaining staged payments and potential additional costs upfront and will be reviewing how this information is presented.

Regarding the flooring, if asbestos is present it must be properly identified and safely removed in line with current regulations. As this is a property-related issue and not part of standard bathroom installation works, it is not included within the adaptation cost. We apologise for any confusion this caused.

As your installation took place over a weekend, contact was made before and after the work in line with our office hours (Monday–Friday, 9am–5pm). We appreciate this may have impacted communication and will take this on board.

Thank you again — we’re glad overall you had a positive experience and appreciate your recommendation.

Classificada 5 em 5 estrelas

We have just had a walk in shower installed

We have just had a walk in shower installed by Mic and Monica. They were brilliant, from arriving on time, going through what we were expecting, by checking the plan was correct,seeing in the delivery. They were pleasant, professional in every way. Answered any questions we had, took care of our house, did a very good job. Clean and tidy. Explained when the packaging and old bathroom would be picked up. All in all a great experience.

22 de março de 2026
Opinião espontânea
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Resposta da Bathing Solutions

Hello Ian,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Best wishes.

Classificada 5 em 5 estrelas

Excellent workmanship and customer…

Excellent workmanship and customer service

23 de fevereiro de 2026
Opinião espontânea
logótipo da Bathing Solutions

Resposta da Bathing Solutions

Hey Graham,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

With gratitude.

Classificada 5 em 5 estrelas

Excellent service at Bathing Solutions

Everyone at Bathing Solutions has been friendly and helpful.
My fitter Vasile was conscientious, cheerful and very hard working, especially having to break up a cast iron slipper bath and cart it downstairs!
My point of contact, Alan was always cheerful and it was good to have someone call each morning to check all was going well and also someone to call if there were any problems!
The whole company have been brilliant, especially thoughtful for my situation as tragically my husband passed away a week before the fitting was due to begin. Because the deposit had been paid I decided to go ahead and have absolutely no regrets about my decision. I would thoroughly recommend Bathing solutions to anyone!

9 de março de 2026
Opinião espontânea
logótipo da Bathing Solutions

Resposta da Bathing Solutions

Hey Celia,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Best wishes.

Classificada 5 em 5 estrelas

excellent service all round

17 de março de 2026
logótipo da Bathing Solutions

Resposta da Bathing Solutions

Greetings brian,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Cheers.

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