Battmobile Opiniões 144

The service level was poor and the supervisors were only interested to upsell.
Even basic service which was signed up for was not completed.

Update: after driving the car the same noise that I complained about it's still there. They changed EVERYTHING I didn't asked for, but not what I actually complained about.
I went for oil change, but at inspection they found other things to be replaced.
No issues with that, but I wasn't prepared and they didn't advised that it will take 4 days to return the car.
When I leave the car for more than 2 days in the service, I prepare myself and rent a car. This was upsetting, added extra costs on taxis, costs that could have been avoided if I knew.

Great trust professionals fast responsive. Advisor Sam driver Farhan Sabir are very helpful. Recommended

My experience was great. Thank you Abdullah Khalid

Ahnaf and Bilal Javed helped. Really helpful.

Abid from customer happiness department was Avery good and helpful he provide me Avery fast service Iam really satisfied with batt mobile thanks Abid

Abid from Battmobile has helped me with my car, he is calm even if I have big concern and getting angry he still keep calm and handled situation and solved it. Will
Definitely trust battmobile. Thanks Abid!

Great experience with Sameul.He deserves great appreciation for his amazing support. I’m very pleased with his assistance and would gladly recommend him to others.

I recently went to Battmobile and had a very good interaction with the whole team, Mr Samuel was my advisor and he was very helpful, I recommend battmobile to everyone.

I am writing to formally raise a complaint regarding the extremely disappointing service experience I recently had with your company.
I entrusted my vehicle to your team for repair, and it remained with you for an entire week. During this time, I was advised by your service advisor, Samuel, that replacing the fuel assembler would resolve the issue and allow my car to start. Based on this recommendation, I agreed to proceed with the replacement and made the required payment.
However, after the payment was completed, I was informed of an additional issue — that the ECR module was faulty. This new diagnosis was given only after payment was made, and despite the replacement of the fuel assembler, there has been no improvement in my vehicle’s condition since it was first handed over.
I am highly concerned that I was charged for unnecessary repairs or parts that may not have even been replaced. This experience has left me feeling misled and dissatisfied, as I expected transparent communication, accurate diagnosis, and accountability from a reputed service provider like Battmobile.
I have already raised a complaint with the Consumer Rights Department. Worst experience and they are scammers.

Extremely disappointing experience with Batmobile Service. Their customer support is terrible — they never respond on time and only pass you from one phone number to another. Every time you try to get an update on your car or the service details, you end up chasing multiple people with zero accountability.

They promised free services in their package plan, but once you actually need something fixed, they start charging extra labor costs for almost everything. What’s the point of a package if you have to pay for every minor repair?

To make things worse, my service booklet has been with them for over a month now, and despite repeated follow-ups, all I get is a new number of some person who never picks up. Totally unprofessional and frustrating experience. I will be raising a complaint with the consumer forum soon — no one should have to deal with such poor service.

Service center run by incompetent and unprofessional. No responses for e-mail and phone call. They have taken my car service 10 days ago. They keep saying some or other excuse for not delivering car.

Not at all good at battery replacement or warranty claim!!

If there is a negative star, I would have put for sure..
The guys are not bad in changing batteries, but don’t even think about taking your car to them for repairs or service. They are completely unreliable. You have no idea what’s going on. I have been dealing with three different people and none of them have the skill set or the reliability to tell you what’s going on with the repair. On top of that I had a job that needed to be repeated three times and my car has been sitting in their workshop for more than three weeks. I don’t recommend this company for repairs or even service at any cost.

Be aware that there are lots of paid for positive reviews on Google for this company.. I fell for it and I’m sure others did

I took my car to them for a major service and paid AED 7,500. However, on the very first drive after collecting the car—just 10 minutes in—the engine overheated, began to steam, and the vehicle broke down completely. I had no choice but to take it to another mechanic for repairs.
I contacted them immediately to raise my concerns and request either a refund or some form of compensation, but they failed to return my calls or respond to my complaint for over three weeks. Eventually, I had to visit the showroom in person. Even then, they were unhelpful, dismissive, and unwilling to acknowledge any responsibility. Rather than offering even a small gesture of compensation, they refused outright and continued to avoid addressing the issue

This has been by far the most unprofessional and unreliable company I’ve ever dealt with. Unfortunately, I had to use their services twice because I was locked into a package, and both times were a complete disaster.
They do not respect their commitments, they never deliver on time, and when you try to follow up, they simply ignore you. Calls go unanswered, messages are left without replies, and when they do respond, the story changes every single day.
The level of rudeness is shocking, it genuinely feels like customers are an inconvenience to them. Absolutely no accountability, no professionalism, and no respect.
They are not reliable and not trustworthy. I regret ever using them.

Battmobile – Fake Promises, Misleading Services & Customer Exploitation

I would like to share my extremely disappointing and frustrating experience with Battmobile in the hope that it helps others stay cautious.

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Timeline of Events

21st July 2025 – I contacted Battmobile for a battery replacement, which they provided at a cost of AED 400.

A few days later, I was continuously contacted by their team to upgrade to one of their service packages.

Ms. Amira offered me a package worth AED 985, claiming that since I had already purchased the battery, it would be adjusted as free. I was convinced and ended up paying AED 585 to purchase this so-called “value package.”

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About the Service Package

The package was marketed as including 1 Major Service and 2 Minor Services:

Major Service – replacement of air filters, AC filter, spark plugs, brake pads, engine oil, and filter change, plus washing services. (Note: spare parts are chargeable, but labour is free.)

Minor Services – car cleaning, engine oil and filter changes.

As my car had developed heavy brake noises and likely required brake pad replacement, I opted for the Major Service.

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Service Experience

I had clear communication with Mr. Adeel and Mr. Abid, who even provided quotations and advised me to purchase spare parts (air filter, AC filter, 3 spark plugs, and brake pads). I bought them separately from another dealer for AED 525.

When the service was scheduled, Engineer Shyam was sent to execute the Major Service. I clearly informed him that all spare parts were placed inside the car for replacement.

However, when my car was returned:

None of the parts had been replaced.

My AC stopped working after their handling.

On questioning, Shyam first claimed everything was fine and no replacement was needed. Later, he changed his stance, saying the brake pads were fine but the disc rotors needed replacement – a highly questionable suggestion for a car that has only done 65,000 km.

This contradiction between their team members clearly exposes unprofessionalism and dishonesty.

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My Observations

If Adeel and Abid initially insisted parts needed replacement and I purchased them, how could Shyam later deny the need? This means I wasted AED 525 on parts that Battmobile themselves pushed me to buy.

Preventive replacements (air filters, AC filter, spark plugs) are essential in a Major Service – yet nothing was carried out. This was, at best, a Minor Service, misrepresented as a Major one.

Their driver drove my car for over 30 minutes (from Al Quoz to Town Square), only to casually tell me that the AC wasn’t working. Why was this not reported to the service team immediately?

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Conclusion

It is very clear that Battmobile is indulging in:

False service promises

Misleading customers into unnecessary packages

Charging for services not performed

Refusing legitimate refunds

I now have zero trust in their company. When I asked them to charge me only for the minor work they did and refund the balance, they blatantly refused.

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Final Request

I strongly urge for an investigation into Battmobile’s deceptive practices, so they can be stopped from promoting false offers and scamming innocent customers. I also request a partial refund of my amount, as I am no longer interested in dealing with this company.

UPDATE ON THE THIS ISSUE. 9 SEPT.2025

After my unpleasant experience with Battmobile, I decided to take my car to a different, well-known garage for a second opinion and proper servicing. The results spoke for themselves. Upon inspection, the mechanics confirmed that the only actual issue with my car was the brake pads, which needed replacement. The brake discs were in perfect condition and did not require polishing or replacement, as falsely suggested earlier.

In addition, the garage carried out a thorough service and replaced all other essential parts, including the AC filter, air filter, and spark plugs — and all of this was done for just AED 250. Even more impressive, the entire job was completed in just one and a half hours with complete transparency.

This experience makes it very clear that Battmobile misled me by exaggerating problems that did not exist, with the clear intention of overcharging. Their unethical practices and lack of honesty have cost me both time and frustration.

I strongly advise everyone to stay cautious and avoid Battmobile’s so-called services, as they are nothing but misleading and dishonest operators trying to take advantage of customers.

Absolute terrible service they just lie to you to get your car so you need work doing 14 days. I’ve had my car in a month and I only went for the battery in the service. I bought a package thinking they was reliable. They scratch my car give it to me back. I took it back to be repaired. They can be back with this trash still there they give me my car back after doing some changes on break and suspension the car was terrible. They’ve taken it back over eight days to fix a problem which wasn’t there before I give it to them. They continuously lie so you’re getting your car back at 4 o’clock the same day five days later they don’t even answer the telephone to you. Disgusting. I’m taking a case against these.