Ben was so emphatic towards us given the circumstances we are in following death of our son. The sale went through very quickly and with no hitches. We felt that the service plan was quite expensive... Ver mais
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Leia as opiniões dos outros
Get anxious in car dealerships and don’t like driving with passengers. Also an added concern was vehicle without handbrake. Nick understood what worried me and all went well.
A empresa respondeu
We needed a new used car fairly urgently and from a reliable garage. Baylis had a nice range of affordable cars, Noah was very helpful and did his best to ensure we had the vehicle in time for an imp... Ver mais
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Great customer service from Keith from the moment we first made contact when looking suitable cars a week earlier. No pressure and not a problem to look at several cars. We chose one and when we came... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Mitsubishi, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Informações de contacto
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Reino Unido
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,6
Excelente
895 opiniões
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Great service from Alysha and Jon
Great service from Alysha and Jon. Jon found the car that I bought. Very professional and restored my faith in ‘car sales’
7 de setembro de 2026
Resposta da Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear Alysha and Jon provided such professional service and helped find the right car for you. It’s especially lovely to hear that your experience restored your faith in car sales! Baylis Customer Care
Friendly and professional service from…
Friendly and professional service from start to finish with fantastic communication. Highly recommend. We bought our used Qashqai from Baylis at Evesham. I will be a returning customer.
7 de setembro de 2026
Resposta da Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear you received such friendly, professional service and great communication from our Evesham team. We hope you enjoy your Qashqai and look forward to welcoming you back in the future! Baylis Customer Care
Jay Leonard and colleague explained…
Jay Leonard and colleague explained everything about the finance agreement. Unfortunately we had to leave the Motobility scheme and needed a replacement car quickly. We liked two vehicles and Jay explained the benefits of both vehicles to help us make our decision. Customer service excellent.
7 de setembro de 2026
Resposta da Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear Jay and the team made the process as straightforward as possible, taking the time to explain your options and help you choose the right vehicle for your needs. We really appreciate your kind words and hope you enjoy your new car! Baylis Customer Care
Resposta da Baylis Group
Thank you for your lovely feedback! We’re delighted to hear you found our team helpful and efficient. We really appreciate you taking the time to leave us a review. Baylis Customer Care
Trade in car and buy 2nd hand
Nice showroom, toilets could do with a spruce up.
Staff pleasant. Telephone system annoying, you think you are ringing the showroom directly, but seems other showrooms pick up and you have to get put through or rung back!
Got given the wrong finance agreement, so had to get a recalculation.
29 de agosto de 2026
Resposta da Baylis Group
Thank you for taking the time to share your feedback. We’re pleased to hear you found our team pleasant and enjoyed the showroom overall. We’re sorry for the issue with the finance agreement and appreciate your patience while this was recalculated.
We also appreciate your comments regarding our telephone system. All calls initially come through to our Customer Care team, allowing us to manage the volume of calls going directly into our branches and ensure enquiries are directed to the most appropriate team. We’re sorry if this caused any frustration or inconvenience during your experience.
Your feedback regarding the facilities has also been noted and will be shared with the relevant team. Thank you again for your honest feedback. Baylis Customer Care
Quick and easy process from initial…
Quick and easy process from initial phone enquiry, test drive and completing the paperwork/ picking up the car. Nathan was excellent!
3 de setembro de 2026
Resposta da Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear Nathan made the whole process quick and easy, from your initial enquiry through to collecting your new car. We hope you enjoy it! Baylis Customer Care
You can have a good look around with nobody bothering you
No pressure very friendly staff a nice buying a car experience
23 de agosto de 2026
Resposta da Baylis Group
Thank you for your lovely feedback! We’re delighted to hear you enjoyed a relaxed, pressure-free experience and found our team so friendly. We hope you enjoy your new car! Baylis Customer Care
Murray was very helpful when I asked…
Murray was very helpful when I asked questions, nothing seemed too much trouble. Very satisfied with the service I received.
2 de setembro de 2026
Resposta da Baylis Group
Thank you for your lovely feedback! We’re delighted to hear Murray was so helpful and always willing to answer your questions. It’s great to know you were very satisfied with the service you received. Baylis Customer Care
Found the salesman Gary Barney very…
Found the salesman Gary Barney very helpful and informative.Have only had car a week but really enjoying it.
30 de agosto de 2026
Resposta da Baylis Group
Thank you for your lovely feedback! We’re delighted to hear Gary was so helpful and informative throughout your experience. It’s great to know you’re already enjoying your new car, and we hope you continue to love it! Baylis Customer Care
General service that I received was…
General service that I received was good. Welcoming staff on arrival and at no point did I feel under any pressure to buy. The car was delivered to my works address which was a huge bonus. The only reason for knocking off a star is down to the quality of the final valet. There were key areas inside the vehicle that clearly hadn't been cleaned down properly. And because I had paid additional for the diamond bright service , I expected better. However the car was delivered and so far I've been very happy with it. I would still use Baylis again in the future as I feel they hold a good range of vehicles at a competitive price.
2 de setembro de 2026
Resposta da Baylis Group
Thank you for taking the time to share your detailed feedback, Stephen James. We’re pleased to hear you had a positive experience with our welcoming team, felt under no pressure during your purchase, and appreciated the convenience of having your car delivered to your workplace.
We’re sorry, however, that the quality of the final valet did not meet your expectations, particularly given that you had paid for the Diamondbrite service. We understand why this would be disappointing and will share your comments with the relevant team to help ensure we improve the standard of preparation and service provided.
It’s great to hear you’re happy with the car overall, and we really appreciate your continued confidence in Baylis and your willingness to use us again in the future.
Baylis Customer Care
Resposta da Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear you were so pleased with the customer service, product and price. We really appreciate your kind words and support. Baylis Customer Care
Resposta da Baylis Group
Thank you for your lovely feedback! We’re delighted to hear you found our service efficient, professional and considerate. We really appreciate you taking the time to share your experience. Baylis Customer Care
Resposta da Baylis Group
Thank you for your lovely feedback! We’re delighted to hear you received excellent communication and service. We really appreciate you taking the time to share your experience. Baylis Customer Care
All staff i encountered were polite
Salesman was polite, professional and knowledgeable. Very good service.
31 de agosto de 2026
Resposta da Baylis Group
Thank you for your lovely feedback! We’re delighted to hear you received such professional, knowledgeable and friendly service. We really appreciate you taking the time to share your experience. Baylis Customer Care
A personal service at Baylis Cheltenham thanks to Craig
I was really impressed with my car buying experience from Baylis Cheltenham. From the beginning the contact I had was positive, informative and really felt like it was a personal service. I was given good advice and given time to think about the type of car I wanted. In the end I went for a Peugeot 208. From start to finish a great experience thanks to Craig McClelland who was informative, personable and really worked hard to get me the type of car I wanted.
31 de agosto de 2026
Resposta da Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear you had such a positive and personal experience with us. It’s great to hear Craig was so informative, personable and dedicated to helping you find the right car. We hope you enjoy your new Peugeot 208! Baylis Customer Care
Buying an Ex demonstrator vahicle
Gary the sales person was very polite and welcoming. He quickly established my need for a suitable vehicle. When he realised that I’d seen one at another Baylis branch he arranged to get it to my local branch for me to see it and undertake a test drive. I subsequently bought the vehicle. He was very thorough and left no stone unturned to ensure my customer experience buying a vehicle was second to none. Will definitely be a returning customer
28 de agosto de 2026
Resposta da Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear Gary was so welcoming, thorough and attentive throughout your car-buying experience. It’s great to hear he went the extra mile to arrange the vehicle for you and ensure everything was just right. We really appreciate your recommendation and look forward to welcoming you back! Baylis Customer Care
Salesman Keith,was friendly,polite and…
Salesman Keith,was friendly,polite and not pushy with anything,and phoned the following day to see if everything was okay
30 de agosto de 2026
Resposta da Baylis Group
Thank you for your lovely feedback! We’re delighted to hear Keith provided such a friendly, polite and relaxed experience, without any pressure. It’s great to hear he also followed up to make sure everything was okay. Baylis Customer Care
Excellent service
Staff at the Gloucester branch very friendly and knowledgeable, dealt with my repair quickly and without fuss. A great experience as always
24 de agosto de 2026
Opinião espontânea
Resposta da Baylis Group
Thank you for your lovely feedback! We’re delighted to hear our Gloucester team were friendly, knowledgeable and able to complete your repair quickly and efficiently. It’s great to know you continue to have a positive experience with us. Baylis Customer Care
Money Grabbers / Customer loyalty zilch
Bought a car from Baylis Stroud that was a whole level of something else and another story, and have been paying into their programme for servicing have had this car less than a year by the way! Already had to replace two tyres couple of months in plus add oil numerous times but was meant to have had a service and MOT before collection ,anyway, take it in for its service and low and behold I need two back tyres and all discs and pads replaced at a grand total of 900 quid!!! , mistakenly I told them I was driving to Portugal and oh boy they went on and on how the unsafe the car was and really needed to get it done but dont worry could pay in instalments ( another plan ) but no one could explain to me how on earth i have bought a car for nearly 15,000 less than a year ago and all discs and pads need replacing already!, customer service is diabolical ! ,Vauxhall has absolutely lost it, where is the customer loyalty and how on earth can you charge that amount to loyal customers , I got the work done for less than 400 pounds and that was locally with two second opinions, who both stated I was being fleeced! Customer satisfaction is 0 ,tut tut Baylis do better!
12 de agosto de 2026
Opinião espontânea
Resposta da Baylis Group
Dear Mr. Turner-Sterling,
Thank you for your review. We are sorry to read your comments and that you feel you have been treated unfairly.
Having reviewed our records, your vehicle had covered over 13,000 miles since purchase. The recommendations made during your recent service were based on the condition of the tyres and brakes identified during our Vehicle Health Check. As you had also advised us that you were planning to drive to Portugal, we had a responsibility to make you aware of their condition and the work we recommended before such a journey.
There was absolutely no intention to pressure you into having the work carried out with Baylis. We respect your decision to obtain alternative quotations and have the work completed elsewhere, and we had also offered a 15% discount should you have chosen to have the repairs carried out with us.
We are sorry that you remain dissatisfied, but we do not believe the suggestion that you were being “fleeced” fairly reflects the advice or service provided by our team. Baylis customer Service Team
Resposta da Baylis Group
Thank you for your lovely feedback! We’re delighted to hear you received great customer service and that any issues were resolved promptly. We really appreciate you taking the time to share your experience. Baylis Customer Care
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