Baylis Group Opiniões 

Excellent service.

We felt at ease with the whole process from viewing new cars, selecting the model and discussing the finance terms. To be honest it was a pleasure not to feel forced into a deal and felt relaxed whilst discussing our options. We would have no hesitation in recommending this garage and its staff especially Jay and Sam for their approachable manner in dealing with customers.

Very pleased with overall experience but disappointed that the sale was rushed through quickly and as a result the car was not really ready.

Absolutely terrible service from Bayliss Gloucester. My Dad purchased a brand new Frontera in November 2025. Not only did he have to wait for months after the initial delivery date without any regular updates from Bayliss, there have been multiple issues since. These have included a recall due to fire risk, a fault with the central locking system (apparently they do not know what the issue or solution to that is!), and most recently the car is in need of a new gear box. With this number of faults, I am extremely worried about the safety of the car and my Dad. The car is currently with Bayliss but no time scales for the work to the gearbox has been shared nor have they confirmed if it will be covered by warranty. There is no sense of urgency on their part. He is without a car because a courtesy car has not been arranged. This is the least they should be able to offer given the history and inconveniences. The customer service overall has been non-existent. There has been no real apology, and nobody has ever taken responsibility for ensuring my Dad is kept updated throughout this fiasco. Promises are made but not followed through and he is the one needing to continually chase them. He is often told the case has been handed over to somebody else to deal with without any outcome. There is the sense that now they have the money, they quite frankly do not care. This is not how customers should be treated and simply is not good enough.

What an amazing experience getting my car from Baylis group! Sadly the car I was going for was sold when I rang up.
Jay Leonard found me another great car! He was so helpful, listening to what specifications I wanted, and delivered. I was kept informed each step of the way, great communication.
The car was checked , serviced and delivered to me in London in tip top condition.
I would highly recommend Baylis group and thank you for a great stress free experience, and an excellent car.

Very good experience, Keith was very helpful and friendly made the choice to be the easy

Nick at Bayliss was super helpful both pre and post sale. I am loving my new car and friends and family have car envy!

We were looking for a 3 year old family size car. Sam at Hereford Baylis was extremely good, patient, knowledgeable and helpful throughout the 2 weeks we looked at cars and he explained the whole process and warranties very thoroughly once we had chosen the car we wished to purchase. We have yesterday taken possession of our Volkswagon Tiguan. Many thanks Sam

Very helpful and great service

Great service!!

Good service, attentive and knowledgeable staff.

Very happy. Millie at the Cirencester branch was able to set up a test drive of a second hand vehicle very quickly. Then Craig did an excellent job sealing the deal and went the extra mile in picking me up from Kemble Station on the handover day. The car was really well prepared which is a credit to the team at the garage. A great team effort.

From start to finish on buying a car from Evesham Baylis was a very smooth process. Nick Chuter from the Sales Team was very helpful honest patient and friendly. Answered all the questions we asked.Kept us updated.

Would certainly recommend Baylis a place to visit if thinking of buying a new/used car.

A very friendly, helpful and knowledgeable salesperson, the same for the overseeing management staff. No pressure, just a smooth process. Great customer service.

Ben helped us find a car and answered any questions that we had.Craig showed us around the car and took us on a test drive and discussed the paperwork when Ben was on holiday ,both were very helpful friendly and knowledgeable.Milly gave me good advice regarding updating the car insurance.we are really pleased with our new car.Thank you for such good customer service, and wonderful staff.

Thank you very much for your assistance in the purchase of our car thank Murray for the way we were dealt with.

John and Craig were both incredibly accommodating, and professional.

I'd highly recommend.

Fab experience from start to finish, no delays, friendly, prompt, 1st customer service, love my new car.

Very helpful and friendly good communication

We have had a really positive experience buying a used car from Baylis Ross-on-Wye. Elliot was courteous and friendly, and took the time to explain everything necessary for us to be satisfied with our purchase. At no time did we feel under any pressure, and we were entirely happy with the car we selected. Elliot and Stefan made sure everything was clear, and we especially appreciated the care Elliot took to explain the various features of our purchase. We would have no hesitation in recommending Baylis Ross-on-Wye for the supply of a new or used car
Everything was explained and the guys had so much time to explain everything about the car and associated support such as warranty and care plan.
There was apparently no limit either with explanation or with long test drive.