Enjoyed receiving & reading the first 3 books for my son. I was looking forward to the 4th. I have been contacting them since October to no avail. Wondering if they have now gone out of business. Disa... Ver mais
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What a fantastic concept. The presentation's great and I love the variety of options available for avatar creation. I haven't given it to my little girl yet but I know she's going to think the perso... Ver mais
A empresa respondeu
Expensive considering the quality of the book isn't great. Placed an order which included stickers and flashcards. Logged into my account a few days later to remove these items for the next month's or... Ver mais
I ordered my first book back on November, 14th 2022 having found them via the MyVodafone app. My book arrived and my son enjoyed it. I however cancelled after as I felt its quite expensive. They... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Personalised books designed to stimulate your child's development. Each month a new engaging story they star in!
Informações de contacto
57 Jeddo Road, W12 9ED, London, Reino Unido
- support@beansandsparks.com
- beansandsparks.co.uk
3,6
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Too expensive
The one off offer is very good but if I were to continue this with monthly subscription, I wouldn’t pay more than £10 for this service. £24.99 is WAY too high, in my opinion.
11 de fevereiro de 2023
Opinião espontânea
Resposta da beans&sparks
Hi Anna, Thank you for sharing your review with us.
I can confirm that the subscription based nature of our service is clearly detailed on our website as well as your order confirmation email and furthermore on the payments screen before transactions are processed.
In order for us to assist you further please could you reach out to our support team at Support@beansandsparks.com, writing "Trustpilot" in the subject, as we will be happy to look into this further and resolve this for you as soon as possible.
Best wishes,
Beans&Sparks club
Lovely story and wonderful…
Lovely story and wonderful illustrations. It's so lovely to be able to choose your name and what the character looks like.
The print quality could be better. I expected a hard back book, so the staples looked really cheap to me.
It didn't ruin the story though. I really enjoyed reading about myself and my adventures with the snow.
1 de fevereiro de 2023
Opinião espontânea
Resposta da beans&sparks
Thank you for sharing your review with us Zara.
We are so happy to hear that your little one is enjoying their personalised book!
And thank you for your patience and understanding regarding the recent Postal Strikes.
Your feedback means a lot to us, and due to the recent postal strike, our reviews have suffered, so we would be truly grateful if you could also share your review with us on Google Reviews using the link https://g.co/kgs/BHW5g8
Happy reading :)
Best wishes,
beans&sparks club
does anyone one have a contacpoor servicet number…
does anyone one have a contact number for beans sparks as they are not replying to me email ?
2 de fevereiro de 2023
Opinião espontânea
Resposta da beans&sparks
Hi Chris,
Unfortunately, we do not offer customer service over the phone, only via email. In order for us to assist you further please could you reach out to our support team at Support@beansandsparks.com, writing "Trustpilot" in the subject, as we will be happy to look into this further and resolve this for you as soon as possible.
Thank you for your patience and understanding during these unprecedented delays and we look forward to resolving this issue for you.
Best wishes,
Beans&Sparks club
Very disappointed
Bought the book with the Vodafone promotion on the 10th of December. The book arrived a month later. Illustration is beautiful, but the story was rather mediocre and some rather inaccurate content. Could have been a wonderful book if it wasn't for the poorly writhing skills...
10 de janeiro de 2023
Opinião espontânea
Fun, just a little pricey
I ordered my first book back on November, 14th 2022 having found them via the MyVodafone app.
My book arrived and my son enjoyed it. I however cancelled after as I felt its quite expensive.
They recently sent me a promo for another book at 50% off so I've resubscribed.
I've seen a lot of negative reviews so decided to share my experience with them.
13 de janeiro de 2023
Opinião espontânea
Resposta da beans&sparks
Thank you for sharing your review with us Chris.
We are so happy to hear that your son is enjoying their personalised book!
And thank you for your patience and understanding regarding the recent Postal Strikes.
Your feedback means a lot to us, and due to the recent postal strike, our reviews have suffered, so we would be truly grateful if you could also share your review with us on Google Reviews using the link https://g.co/kgs/BHW5g8
Happy reading :)
Best wishes,
beans&sparks club
I orded the Dec book and poster and…
I have now received the book and poster and will start up the subscription again the book is brilliant and the poster etc
I think the company has now fixed the problem with Dec books and l think it was down too post strikes and Xmas over load on the post office side
Thankyou for the books and the rely
11 de janeiro de 2023
Opinião espontânea
Resposta da beans&sparks
Hi Tommy, Thank you for sharing your review with us.
We are very sorry to hear this. Due to the unprecedented delays caused by the postal strikes and subsequent backlog, some of our customers are still waiting on their books.
We are working very hard to ensure you receive your order without further delay. In order for us to assist you in this, please could you reach out to our support team at Support@beansandsparks.com, writing "Trustpilot" in the subject, as we will be happy to look into this further and resolve this for you as soon as possible.
Best wishes,
Beans&Sparks club
Purchased a book as a vodaphone rewards…
Purchased a book as a vodaphone rewards deal and managed to get subscribed into a contract I didn’t want. They have taken £24.95 from my PayPal and it’s proving very difficult and complicated to access my account and cancel it. I feel conned 😩
9 de dezembro de 2022
Opinião espontânea
Resposta da beans&sparks
Hi Elizabeth, Thank you for sharing your review with us.
I can confirm that our services come as an 18-month personalized children's book subscription. The details of this subscription were specified in your initial order confirmation email, including your subscription length, monthly fee and renewal date. I can furthermore confirm that the subscription-based nature of our subscription is specified before payment.
In order for us to assist you in accessing your account and process your subscription's cancellation, please could you reach out to our support team at Support@beansandsparks.com, writing "Trustpilot" in the subject, as we will be happy to look into this further and resolve this for you as soon as possible.
Best wishes,
Beans&Sparks club
Total scam
Total scam! Did the 99p Vodafone offer like many others. Didn’t receive the book and they have the cheek to take the next payment of £24.99 and refuse to refund under any circumstances. I will be taking my complaint further. Avoid this company at all cost!!!!! They take or money and don’t provide the goods!
8 de janeiro de 2023
Opinião espontânea
Resposta da beans&sparks
Hi Charlotte, Thank you for sharing your review with us.
I can confirm that our services come as an 18-month personalized children's book subscription. The details of this subscription were specified in your initial order confirmation email, including your subscription length, monthly fee and renewal date. I can furthermore confirm that the subscription-based nature of our subscription is specified before payment.
I am very sorry to hear that you did not receive your first book. Due to the postal strikes, some of our customers have experienced unprecedented delays and subsequent further delays due to the backlog of missing packages.
Unfortunately, at this time, we rely on our customers to let us know within the two-week usual delivery time so that we can resolve the issue before the next payment is taken, at the four-week mark.
In this case, in order for us to provide further assistance, please could you reach out to our support team at Support@beansandsparks.com, writing "Trustpilot" in the subject, as we will be happy to look into this further and resolve this for you as soon as possible.
Best wishes,
Beans&Sparks club
Don't bother!
Yet another company that thinks its ok to charge people without providing the product. I paid for 1st book, but that never arrived. I was hoping someone will be in touch to inform me of any issues but no, instead notification of another payment came for yet another book that most likely will not arrive. When contacting customer service, I ve been told that i should cancel earlier and I should wait even longer for the 1st book. I would like to know how can i make an informed decision to continue with this service if I can't even see what I am paying for. And just to make the situation worst I ve been informed in my complaints email that I should continue with the service as there is nothing better than enjoying books with children.... thanks for letting me know as obviously i made the decision to pay for this service as I like to read kids books to myself 🤦🏻♀️🤦🏻♀️🤷
And no its not OK to continue to push blame for your issues on Post Office, calendar, Covid or another million things that might pop up.
8 de janeiro de 2023
Opinião espontânea
I’ve had the same issue as a few people…
I’ve had the same issue as a few people ordering from the Vodafone offer. Paid 99p for the first book and did not receive anything in the post. Upon contacting them they blamed the postal strikes but I’ve ordered from other companies in the meantime and haven’t had issues with delivery. They offered to send out another book free of charge but that hasn’t turned up either. To scam people for a pound is honestly a low blow. Be ashamed of what you’re doing to people during such difficult financial times
10 de dezembro de 2022
Opinião espontânea
Resposta da beans&sparks
Hi Fahima, Thank you for sharing your review with us.
I am very sorry to hear this. In order for us to assist you further please could you reach out to our support team at Support@beansandsparks.com, writing "Trustpilot" in the subject, as we will be happy to look into this further and resolve this for you as soon as possible.
Thank you for your patience and understanding during these unprecedented delays and we look forward to resolving this issue for you.
Best wishes,
Beans&Sparks club
Ordered via the Vodafone offer
Ordered via the Vodafone offer, book received worth this price but definitely not worth £24. Tried to log in to cancel subscription but it didn't work tried to reset password but never received the email to do this, tried contacting but no reply so had to cancel on PayPal but already taken £24. Definitely wouldn't recommend this service, other companies available with better quality personalised books, quicker delivery and much better customer service.
26 de novembro de 2022
Opinião espontânea
Resposta da beans&sparks
Hi Verity, Thank you for sharing your review with us.
I'm very sorry to hear this. In order for us to provide further assistance, please reach out to our support team at Support@beansandsparks.com, writing "Trustpilot" in the subject, as we will be happy to look into this further and resolve this for you as soon as possible.
Best wishes,
Beans&Sparks club
Book not received
Ordered a personalised book 10th December via Vodaphone App. Payment made. Royal Mail is no excuse, I've received all my parcels and post from all other companies.
6 de janeiro de 2023
Opinião espontânea
Resposta da beans&sparks
Hi Katherine, thank you for your review with us and our sincere apologies for the delay.
Your December order should arrive with you over the next few days, we tracked a batch of orders to a back-log at a sorting office, and we are told they are now all out for delivery.
We would also love to hear when your order has arrived with you as we love hearing about our little readers when they see their name in their own book.
In order for us to provide further assistance, please reach out to our support team at Support@beansandsparks.com, writing "Trustpilot" in the subject, as we will be happy to look into this further and resolve this for you as soon as possible.
We apologise for the later-than-normal delivery and thank you for your patience and understanding whilst your order arrives.
Best wishes,
Beans&Sparks club
Ordered a book for my son through the…
Ordered a book for my son through the Vodafone very me rewards app, book came and I immediately cancelled the subscription so I wasn’t charged any money however I have since been charged £15 and asked for a refund and getting no where really annoyed !
Also can’t find my order number now I’ve cancelled it for the second time !
2 de janeiro de 2023
Opinião espontânea
Resposta da beans&sparks
Thank you for sharing your review with us.
I can confirm that our services operate on a monthly subscription basis, as detailed in your order confirmation email and on our website.
In order for us to assist you further, please reach out to our support team at Support@beansandsparks.com, writing "Trustpilot" in the subject, as we will be happy to look into this further and resolve this for you as soon as possible.
Best wishes,
Beans&Sparks club
I've found you on November via Vodafone…
I've found you on November via Vodafone My Rewards section and ordered a book for my son. I've placed the order on Tue, 29 Nov 2022. You have sent a confirmation email "Your first personalised story, The Day I Became a Superhero, will arrive in 2 weeks". However, you have never sent it plus never cancelled my subscription although I've selected the cancellation.
I don't recommend this service. I hate services that I have to chase all the time especially subscription based ones.
29 de novembro de 2022
Opinião espontânea
Resposta da beans&sparks
Thank you for sharing your review with us.
I can confirm that our services operate on a monthly subscription basis, as detailed in your order confirmation email and on our website.
I am very sorry to hear that you have not yet received your order. Due to the Royal Mail postal strikes, some of our customers have experienced unprecedented delays in receiving their books.
In order for us to assist you further, please reach out to our support team at Support@beansandsparks.com, writing "Trustpilot" in the subject, as we will be happy to look into this further and resolve this for you as soon as possible.
Best wishes,
Beans&Sparks club
Really pleased
I just received my daughter's book today.It's really amazing.really pleased with the book.it took a lil longer to arrive as i know it's for royal mail strike.looking forward to buy again in any great offers.
31 de dezembro de 2022
Opinião espontânea
Resposta da beans&sparks
Thank you for sharing your review with us Suma.
We are so happy to hear that your little one is enjoying their personalised book!
And thank you for your patience and understanding regarding the recent Postal Strikes.
Your feedback means a lot to us, and due to the recent postal strike, our reviews have suffered, so we would be truly grateful if you could also share your review with us on Google Reviews using the link https://g.co/kgs/BHW5g8
Happy reading :)
Best wishes,
beans&sparks club
Hi everyone...I received my little…
Hi everyone...I received my little readers book...yesterday...I'm over the moon...please be patient u will get urs.they are working hard to assure use us that wee will get our little readers book...so please don't be upset..I wish you all the very best for the new year..
29 de dezembro de 2022
Opinião espontânea
Resposta da beans&sparks
Thank you for sharing your review with us Hisla.
We are so happy to hear that your little one is enjoying their personalised book!
And thank you for your patience and understanding regarding the recent Postal Strikes.
Your feedback means a lot to us, and due to the recent postal strike, our reviews have suffered, so we would be truly grateful if you could also share your review with us on Google Reviews using the link https://g.co/kgs/BHW5g8
Happy reading :)
Best wishes,
beans&sparks club
SCAM SCAM SCAM!!!!
These people are scammers! So although I received my son's book, when I went back to sign into my account it kept telling me i had the wrong password/email combination. After using forgot my password, the website stated they did not have an account for my email address. Which was a LIE because they send those automatic emails every other day to that exact email address they claim to not have an account for. The confirmation for my son’s book was also sent to that email address. I’ve emailed them numerous times with no response! What I'm guessing is they lock you out of your account so you cannot cancel your subscription or discontinue the payments. Thank God I was able to just report the card I had on file as stolen so these people will no longer receive my money. Please pay attention to these reviews and LISTEN!
3 de outubro de 2022
Opinião espontânea
Resposta da beans&sparks
Thank you for sharing your review with us.
I am very sorry to hear that you have had trouble accessing your account. Depending on your location you mya have experienced trouble logging in due to our different domain for both the US and UK, our US website ending in .com and our UK website ending in .co.uk. If you are accidentally attempting to log in using the incorrect domain your details will not be recognised.
In order for us to assist you further, please reach out to our support team at Support@beansandsparks.com, writing "Trustpilot" in the subject, as we will be happy to look into this further and resolve this for you as soon as possible.
Best wishes,
Beans&Sparks club
Do not buy!
Company offered half price on my ongoing subscription. That never happened. They stopped replying to emails which were stock reply’s anyway. Poor poor customer service and fraudulent behaviour!
1 de dezembro de 2022
Opinião espontânea
Resposta da beans&sparks
Thank you for sharing your review with us.
I am very sorry to hear this. In order for us to assist you further, please reach out to our support team at Support@beansandsparks.com, writing "Trustpilot" in the subject, as we will be happy to look into this further and resolve this for you as soon as possible.
Best wishes,
Beans&Sparks club
I placed a purchase of a book, never delivered!
I placed an order of a book through after I saw an online promotion more than a month ago and still I haven’t received it. Later on, after a month I saw a charge of subscription in my account. I have received neither the first book nor further service&materials. This is a typical scam in my view even though they might claim they delivered some other books.
16 de novembro de 2022
Opinião espontânea
Resposta da beans&sparks
Thank you for sharing your review with us.
I am very sorry to hear about the delay in receiving your initial order. Due to the Royal Mail postal strikes, some of our customers have experienced unprecedented delays in receiving their orders. Furthermore, due to the subscription-based nature of our services, our monthly subscription auto-renews on a set date as specified in your initial order confirmation.
In order for us to assist you further, please reach out to our support team at Support@beansandsparks.com, writing "Trustpilot" in the subject, as we will be happy to look into this further and resolve this for you as soon as possible.
Best wishes,
Beans&Sparks club
Worth it!
We have just received our first book and we’re so pleased with it. Both the story and illustrations are beautiful and we can’t wait to receive the next one.
16 de novembro de 2022
Opinião espontânea
Resposta da beans&sparks
Thank you for sharing your experience with us.
We are so happy to hear that you are enjoying your personalised book!
And thank you for your patience and understanding regarding the recent Postal Strikes.
Your feedback means a lot to us, and due to the recent postal strike, our reviews have suffered, so we would be truly grateful if you could also share your review with us on Google Reviews using the link https://g.co/kgs/BHW5g8
Happy reading :)
Best wishes,
beans&sparks club
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