I have used The Bear Garden several times now and they consistently provide an excellent service. They have a great range of bears at fair prices and they are delivered quickly arriving well packed an... Ver mais
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Leia as opiniões dos outros
The best teddy bears in the world. The craftmanship on each one is beyond incredible. I have 2 and plan on purchasing more in the future. Also awesome customer service and very fast shipping.
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Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Ver mais
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... Ver mais
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Informações sobre a empresa
- Loja de artigos colecionáveis
- Loja para bebé
- Loja de brinquedos para crianças
- Loja de lembranças
- Loja de brinquedos
Sobre The Bear Garden
Escrito pela empresa
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Informações de contacto
10 Jeffries Passage, GU1 4AP, Guildford, Reino Unido
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5,0
Excelente
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
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Great product and excellent postage and…
Great product and excellent postage and packaging. The despatch note even had a hand written message on it. Top marks!
30 de março de 2026
Resposta da The Bear Garden
Thank you for the the wonderful review, Graham!
Best wishes,
Kate
Excellent service as always
Excellent service as always. Easy to order and quick delivery.
30 de março de 2026
Resposta da The Bear Garden
Thank you for the the great review, Pam! 😊
Best wishes,
Kate
The Bear Garden provides fantastic international service
The Bear Garden has always instilled trust and confidence with their dependable and friendly service received on the other side of the world, and along with the provision of regular updates resulting in repeated visits from an international buyer. Thank you!
26 de março de 2026
Resposta da The Bear Garden
Thank you for the amazing review, Mary ☺️
Best wishes,
Kate
Always very helpful and received my…
Always very helpful and received my order quicker than expected
27 de março de 2026
Resposta da The Bear Garden
Thank you so much, Sara!
Best wishes,
Andrew
They offer excellent service and always…
They offer excellent service and always write a thank you with your purchase. I love this shop.
25 de março de 2026
Resposta da The Bear Garden
Thank you for the wonderful review, Caroline 😊
Best wishes,
Kate
From ordering to delivering was fast…
From ordering to delivering was fast and efficient , thank you
14 de março de 2026
Resposta da The Bear Garden
Thank you so much, Michelle!
Best wishes,
Andrew
Beautiful bear arrived
Beautiful bear arrived, so beautifully wrapped. I just passed it on in your wrapping. Together with your note.
19 de março de 2026
Resposta da The Bear Garden
Thank you for the wonderful review, Jo! ☺️
Best wishes,
Kate
Resposta da The Bear Garden
Thank you for the wonderful review, Claudia!
Best wishes,
Kate
Great packing and good delivery
10 de março de 2026
Resposta da The Bear Garden
Thank you for the 5* review! 😁
Best wishes,
Kate
Perfect in every way
I had lovely updates from Andrew about my Jellycat order, and when it arrived it was beautifully and carefully packaged. Thank you all so much for a lovely purchase experience.
9 de março de 2026
Resposta da The Bear Garden
Thank you for the amazing review, Caroline ☺️
Best wishes,
Kate
Resposta da The Bear Garden
Thank you for the great review!
Best wishes,
Kate
Resposta da The Bear Garden
Thank you for the fantastic review, Tzu Min! ☺️
Best wishes,
Kate
Resposta da The Bear Garden
Thank you for the great review, Gillian! ☺️
Best wishes,
Kate
Great choice and really fast delivery
Great choice and really fast delivery, love all the products and will be buying more.
10 de março de 2026
Resposta da The Bear Garden
Thank you for the amazing review, Paula!
Best wishes,
Kate
Amazing
I have only experienced this shop online but the service I received was amazing, they replied so quickly and were able to help with what I need. I am fairly local (approx 20 mins) and hope to experience the shop in person very soon.
The product was packaged very well with such care and delivery only took a couple to days too. I honestly couldn’t fault anything and this is why we should support our smaller local business where we can.
10 de março de 2026
Resposta da The Bear Garden
Thank you for the incredible review, Gemma ☺️
We hope you can pop in soon!
Best wishes,
Kate
Good all round service.
2 de março de 2026
Resposta da The Bear Garden
Thank you for the great review, Mark!
Best wishes,
Kate
Great service finding a previously…
Great service finding a previously admitted bear. Rapidly ordered and despatched.
Recommend to anyone for quality and service.
9 de março de 2026
Resposta da The Bear Garden
Thank you for the amazing review, David! 😊
Best wishes,
Kate
Beautiful bunny.
Many thanks to The Bear Garden. Delivery was excellent and the Jellycat bunny sent is gorgeous.
27 de fevereiro de 2026
Resposta da The Bear Garden
Thank you for the lovely review, Janina 😊
Best wishes,
Kate
Very happy with product and would shop…
Very happy with product and would shop again
5 de março de 2026
Resposta da The Bear Garden
Thank you for the great review, Gillian!
Best wishes,
Kate
Excellent in every way!
5 de março de 2026
Resposta da The Bear Garden
Thank you for the amazing review! 😊
Best wishes,
Kate
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