I have used The Bear Garden several times now and they consistently provide an excellent service. They have a great range of bears at fair prices and they are delivered quickly arriving well packed an... Ver mais
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Leia as opiniões dos outros
The best teddy bears in the world. The craftmanship on each one is beyond incredible. I have 2 and plan on purchasing more in the future. Also awesome customer service and very fast shipping.
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Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Ver mais
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... Ver mais
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Informações sobre a empresa
- Loja de artigos colecionáveis
- Loja para bebé
- Loja de brinquedos para crianças
- Loja de lembranças
- Loja de brinquedos
Sobre The Bear Garden
Escrito pela empresa
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Informações de contacto
10 Jeffries Passage, GU1 4AP, Guildford, Reino Unido
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5,0
Excelente
4 mil opiniões
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Great service
First order from The Bear Garden for many years and their service is as great as it always was. Thanks.
11 de maio de 2026
Resposta da The Bear Garden
Thank you for the amazing review, Lawrence! ☺️
Best wishes,
Kate
Resposta da The Bear Garden
Dear Mathew,
Thank you for your kind review. This one is particularly special to us , as it is our 4,000 review! So, thank you so much for writing it. It is very much appreciated!
Best wishes,
Andrew
What a great little company
What a great little company . Ordered a limited edition snoopy which had sold out on the official steiff site. I emailed Andrew and was he replied within minutes with answers to my questions. My item was dispatched and an email with confirmation and tracking number was received. In just under 24 hours i have received snoopy with a hand written note from Petnriz who packed him. Really nice touch
Outstanding customer service and a credit to all that work at Bear Garden. As an added bonus it was cheaper than buying from steiff. Will be sure to recommend to friends and this will be my go to place in the future . MASSIVE THANKS
27 de maio de 2026
Opinião espontânea
Resposta da The Bear Garden
Dear Anthony,
Thank you so much for taking the time to write us such a lovely review. It is very much appreciated by us all.
Best wishes,
Andrew
Resposta da The Bear Garden
Thank you for the great review! 😊
Best wishes,
Kate
Trusted source for premium plush
Fast shipping and a personal note on the packing slip.
11 de maio de 2026
Resposta da The Bear Garden
Thank you so much, Joseph!
Best wishes,
Andrew
As always
As always, excellent service all round. I love ordering from the Bear Garden and will definitely be ordering from them again in the near future.
1 de maio de 2026
Resposta da The Bear Garden
Thank you for the incredible review, Dawn 😊
Best wishes,
Kate
Excellent Service
Within 20 minutes of placing my order I had a shipping confirmation with delivery time for the following day.
I had called the shop to ask questions about the item I was ordering and the staff were really helpful and knowledgeable.
Excellent service and really pleased to be able to shop small and independently
6 de maio de 2026
Resposta da The Bear Garden
Thank you for your amazing review, Angela! 😊
We're happy that you were pleased with our service & hope you adore Paddington!
Best wishes,
Kate
Brilliant service as usual
Customers are well looked after as are the bears which are beautifully packed and sent with love.
You just know that the team love what they do.
29 de abril de 2026
Resposta da The Bear Garden
Thank you for the amazing review Julia! 😊
Best wishes,
Kate
Excellent service so happy with Luke…
Excellent service so happy with Luke Bear walker
5 de maio de 2026
Resposta da The Bear Garden
Thank you for the amazing review, Mark!
Best wishes,
Kate
Very nice service
Very nice service, I had a package sent to my hotel, arrived when scheduled.
The staff is very nice.
1 de maio de 2026
Resposta da The Bear Garden
Dear Teskeid,
Thank you for your kind review. It is much appreciated!
Best wishes,
Andrew
Astoundingly wonderful!
The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure another Domi bear. Another to welcome into my home. The staff are wonderful and know their product well. Always a lovely conversation. Thanks
30 de abril de 2026
Resposta da The Bear Garden
Thank you for the wonderful review, Denyse! 😄
Best wishes,
Kate
A perfect shop
A perfect shop: Very friendly, very fast responses to my inquiries, very fast delivery to Germany, items very well packed - simply as good as it gets!
23 de abril de 2026
Resposta da The Bear Garden
Thank you for the amazing review, Christine! 😊
Best wishes,
Kate
Very happy with my purchase
Easy to order and deliver in Canada. Product well packaged and pleasant to receive. Very cute teddy bear.
27 de abril de 2026
Resposta da The Bear Garden
Thank you for the wonderful review, Audrey! 😊
Best wishes,
Kate
Very good service
Very good service. My bears arrived beautifully wrapped, and only needed fluffing up.
27 de abril de 2026
Resposta da The Bear Garden
Thank you for the lovely review, Cari! 😊
Best wishes,
Kate
Resposta da The Bear Garden
Thank you for the fantastic review, Nicolas!
Best wishes,
Kate
Online ordering was easy
Online ordering was easy, it was shipped quickly and arrived sooner than expected.
14 de abril de 2026
Resposta da The Bear Garden
Thank you for the great review, Inge!
Best wishes,
Kate
Wonderful products and great customer service
My beautiful Kosen bear arrived extremely fast and was packed very well. I also appreciated all the emails on the delivery updates.
13 de abril de 2026
Resposta da The Bear Garden
Thank you for the fantastic review, Cheyne! 😊
Best wishes,
Kate
The Bear Garden is my favorite!
The Bear Garden is hands down, my absolute favorite bear stockist! They are always so helpful, kind, and go above and beyond to make all your bear dreams come true. Very happy with them and their service!
13 de abril de 2026
Resposta da The Bear Garden
Thank you for the amazing review, Jess! 😊
Best wishes,
Kate
Reliable and good quality
I've used The Bear Garden for gifts for new arrivals to the family for a number of years. The selection is always good and the bears are delivered on time, as planned and nicely packages. There have been no complaints from the recipients either!
7 de abril de 2026
Resposta da The Bear Garden
Thank you for the wonderful review, Karen! 😊
Best wishes,
Kate
Een fantastische ontwerper met zeer…
Een fantastische ontwerper met zeer mooie items. Ben heel blij met mijn bestellingen en hoop in de toekomst nog wat te mogen ontvangen. Lieve groet uit Nederland
30 de março de 2026
Resposta da The Bear Garden
Hartelijk bedankt, Jeannette!
Met vriendelijke groet,
Andrew
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