Beckymetal Opiniões 

958
•
TrustScore: 4 em 5

4,2

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Absolute scumbags total rip off Horrible customer service ordered stuff from them never received it got in contact they didn't want to know I had to get onto my bank to get things sorted. No wond... Ver mais

Classificada 5 em 5 estrelas

Absolutely gorgeous gifts. Purchased three suncatchers , two as gifts one for myself. Well packaged and excellent quality. They come from China so delivery dates are longer than normal but if you fact... Ver mais

Classificada 5 em 5 estrelas

The weather vane and two hanging brackets were bought as a Christmas present. They were dispatched promptly, well packaged and received on time despite being sent to an area of Cornwall where deliveri... Ver mais

Classificada 5 em 5 estrelas

At last, something that actually arrives looking like the illustrations on the screen. My sun catcher’s were well worth the price that I paid, they were well made with quality materials, and they real... Ver mais

Informações sobre a empresa

  1. Comerciante de instalações em metal

Escrito pela empresa

Welcome to Beckymetal! At Beckymetal, we are passionate about transforming raw metal into exquisite works of art. Our passion for metal craftsmanship has led us on a creative journey to curate a stunning collection of metal decorations that bring elegance, sophistication, and character to any environment.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

958 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 39% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(958)

167 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I ordered a cocker spaniel…

I ordered a cocker spaniel weathervane,as a Christmas present. It arrived securely wrapped. When open,it was very good and you could see it was a cocker spaniel. Now up in the garden ,swinging in the wind.

16 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered 2 suncatchers

I ordered 2 suncatchers. Were delivered a bit later than promised but wasn’t a problem for me. The items are beautiful very well made colours are lovely. We are happy with our purchases

16 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

What a wonderful looking set…

What a wonderful looking set ofGreyhound / lurchers . I purchased for my daughter and husband plus for my Grandson and wife for Christmas they were highly delighted and ask where I got them from so they could purchase some from your fantastic selection of different iron products. Thank you and your team, keep up the good work. Xxxx

25 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Don't expect this seller to follow their own policies if you're unhappy with the product.

The item arrived and I felt it looked cheap. I contacted the seller to return the item for a full refund as per their returns policy.

After WEEKS of contact, I still haven't been given a return address nor a full refund. I've been told that as it's not faulty, I can't return it. Here is the returns policy from their own website.

"Returns
We believe in making the return process as easy as possible for you. If you're not completely satisfied with your purchase, you can return it without any questions asked. Your satisfaction is our priority.
Please review the following guidelines to ensure a smooth return process:

1. Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
You must request a return within 30 days of receiving the product.
The product must be in its original packaging, unused, and in the same condition as when you received it.
Proof of purchase, such as the order number or receipt, is required.

2. Returns Process
To initiate a return, please follow these steps:
Contact our customer support team at [Beckymetal email address] to request a return authorization within 30 days of receiving your product.
Provide the order number and reason for the return.
Once you receive authorization, package the item securely and include all original packaging and accessories.
Ship the item to the address provided by our customer support team.
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

3. Return Address
Please contact our Customer service at [beckymetal email address] to get the return address."

29 de dezembro de 2025
Opinião espontânea
logótipo da Beckymetal

Resposta da Beckymetal

Dear Elle,

Thank you for taking the time to provide such detailed feedback on Trustpilot and for sharing your experience. We sincerely apologize for the significant delay and frustration you have encountered while attempting to process your return, and we deeply regret that our response did not align with the clear policy stated on our website.

We take your concerns extremely seriously and are committed to upholding our return policy as written. To resolve this matter immediately, please contact our customer service team directly at service@beckymetal.com with your order number. We will prioritize your case, provide you with the correct return address without further delay, and ensure your return and full refund are processed promptly once the item is received.

We are also conducting an internal review of this case to understand the breakdown in communication and to ensure our team consistently follows our stated policies. Your feedback is crucial in helping us improve our processes and customer service standards.

We appreciate your patience and hope to have the opportunity to make this right for you.

Kind regards,
Beckymetal Team

Classificada 5 em 5 estrelas

Good quality and a nice gift

I ordered a couple of Christmas Tree tealight holders as gifts for family members. The candle light against the metal made the room so christmassy and cosy. Nice size too and good quality. A nice and different type of gift

24 de dezembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Placed an order with Beckymetal because…

Placed an order with Beckymetal because it looked to be UK based. However I then received an e-mail with tracking information indicting the product I ordered had been dispatched and was coming directly from China. This suggests a protracted shipping process. I ordered the product for someone’s birthday in early February. It remains to be seen whether it will be received in time.
So long as you are aware of this and the product is satisfactory to you this may not concern you.
Item now received and as described and good quality. Well packaged. Delivery time less than anticipated hence review upgraded from 2 to 4 Stars. I would purchase again from this Website.

13 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent product and service

After I placed my order there was plenty of communication regarding when it was going to be delivered. As this was a Christmas present for my wife this was very welcomed. I received it well in advance of when I thought I would.

It arrived in perfect condition and was exactly as shown and described on the website. Most importantly my wife was delighted when she opened it on Christmas day.

I would have no concerns about ordering from Beckymetal again.

6 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

GSD WEATHER VANE

My GSD weather vane arrived in good time , it was not covered by excess packaging as other companies do, it was absolutely perfect and I'd recommend Beckys to other people.

1 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Not as described - DO NOT USE

Items are not stained glass nor do they allow much light through the glass print.
Returns are becoming increasingly difficult to get despite their policy starting an easy and hassle free process.
2 months on and 100 emails from them only stating they will compensate a fraction of the cost due to their operational costs...

25 de dezembro de 2025
Opinião espontânea
logótipo da Beckymetal

Resposta da Beckymetal

Dear David "Mad-Dawg" Munns,

Thank you for sharing your feedback on Trustpilot. We sincerely apologize that the product you received did not match the description regarding light transmission and that you have faced difficulties with our return process. We understand your frustration and regret that your experience did not align with our "easy and hassle-free" policy.

We take your concerns seriously and are committed to resolving this promptly. To ensure your return request is handled smoothly, please contact our customer service team directly at service@beckymetal.com with your order details. We will prioritize your case, provide clear return instructions, and assist you in completing the process in accordance with our policy.

We are reviewing our product descriptions and return procedures to prevent such issues in the future. Your feedback is invaluable in helping us improve. We hope to have the opportunity to address your concerns and restore your trust in BeckyMetal.

Kind regards,
Beckymetal Team

Classificada 5 em 5 estrelas

Ideal present

Although it took a while to arrive it was lovely and well made so worth the wait.
We are very much a forces family and this was ideal.

10 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Good quality

Our order arrived quite quickly and well packaged. We ordered a weather vane in the shape of a schnauzer and we're delighted with the item. Good quality, good size and a great likeness. I am looking at other items for my garden. Would definitely recommend.

1 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend this Company

Over the moon with my purchases, which were all for Christmas presents.
The recipients were equally over the moon on receiving them. So much so they have asked for your name as they would like to order some other things from you.
Quality was superb and I was kept fully up to date with delivery time. Well in time for Christmas.

26 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Biker sign

Really lovely sign, nicely detailed. My husband received it as a gift and he really loved it. Well packaged and reasonable postage costs.

19 de dezembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Wonderful presents

I have already given a review. I ordered two items for presents for Christmas. Whilst they did take a fair while to arrive they were worth waiting for as both recipients absolutely loved them. Unfortunately, I have not seen them yet.

29 de novembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Ordered 2 items early December

Ordered 2 items early December. 1 item was delivered on Xmas eve. Very nice and good quality.
The 2nd item was apparently ‘lost’ by Evri, I have correspondence stating this. Emailed BeckyMetal who have not responded even though the website says you will get a reply within 24hrs.
Very poor customer service which is a shame because I had wanted to order more of their products but will now look elsewhere.

9 de janeiro de 2026
Opinião espontânea
logótipo da Beckymetal

Resposta da Beckymetal

Dear Heidi Huxley,

Thank you for taking the time to share your experience on Trustpilot. We sincerely apologize for the delay in responding to your inquiry regarding the second item and for the inconvenience caused by the lost parcel. We are glad to hear that you were satisfied with the first item's quality, but we deeply regret that our customer service did not meet your expectations in resolving the issue promptly.

We take your feedback seriously and are committed to addressing this matter immediately. To assist you further, please contact our customer service team directly at service@beckymetal.com with your order details and the correspondence regarding the lost item. This will allow us to prioritize your case and work towards a solution, such as resending the item or providing a refund.

We are reviewing our communication processes to ensure we adhere to our stated response time and improve overall customer support. We value your business and hope to have the opportunity to make this right for you and regain your trust.

Kind regards,
Beckymetal Team

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