Tala Opiniões 

The lights are beautifully designed with high CRI. Customer service was excellent. Highly recommended!

I reached out on Sunday, September 13th about a broken light bulb in my order (one of four bulbs arrived shattered in transit). After no response, I followed up with a second email and a phone call on Tuesday, September 15th. I didn't hear back from customer service until Friday, September 18th — a full 5 days after my initial email.

John's response itself was polite and he did arrange a replacement, but I had specifically requested a refund, not a replacement, and that request wasn't addressed — I wish I'd been asked which I preferred before a resolution was decided for me.

The bigger issue was the response time. A 5-day wait for a first reply feels well below what I'd expect, especially from a premium brand like Tala — 24-48 hours is a more reasonable standard. Given this experience, I'll likely look elsewhere for lighting to complement my other fixtures going forward.

Had a baby brain moment and ordered two lightbulbs without checking the delivery cost. £14.95 just for standard delivery of two lightbulbs! I immediately contacted customer service to cancel the order but no one responded until the order had been dispatched. Eventually they offered me a £5 refund for delivery, which is something, but I am genuinely flabbergasted about the delivery cost, particularly when I checked they were only being delivered from a warehouse in the UK. The bulbs have arrived in a very simple plastic wrapper. Genuinely no clue what the reason for such expensive delivery is?! Feel conned. Will not be ordering from Tala again. A very expensive mistake indeed!

I bought a plug-in pendant around two and a half years ago. The bulb itself was £50 and blew this week. It's advertised with a 30,000 hour lifespan and I'll have been lucky to have got even 5,000 hours put of it (that's averaging 6 hours a day). The bulb has gone up in price by 30% and is now £65! I contacted customer service who, despite recognising that 5,000 hours of use is far below expextations, refused to refund or replace the bulb.

I'm quite happy to pay for style and quality, and while the products are gorgeous, the quality and customer service does not match the price point. £65 is a lot of money to have to replace a bulb every two an a half years! They've lost any future custom from me unfortunately.

We have bought a wall light from Tala. The light is supposed to be dimmable, but it never worked and was flickering straight away, even when being on full power the light would go on and off. When contacting Tala customer service, they told us this light would only work with special dimmable switches or alternatively an on and off switch. We had an electrician come around to fix the switches and still no luck with this Tala light . Very frustrating process and customer support and has been very poor throughout. Wouldn’t recommend this brand to anyone.

As a repeat customer, I worry tala is going into administration. I'm writing this on behalf of my OAP mother who purchased a Muse from tala online. She quickly realised she'd ordered the wrong lamp, asked for a refund and then ordered the right lamp. Despite cancelling within 14 days and not receiving the item, tala is claiming they will only offer store credit. They claim there are special terms and conditions for Black Friday / Cyber Monday, which is easy to check online as untrue where they are advertising the lamp today with a - more generous than 14 day cool off rights - 28 full refund policy. I'd recommend only purchasing with credit card from tala now to give you full Section 75 rights as store credit is pretty worthless if they go into administration

Very disappointed and let down by Tala. Paid a lot of money for The Muse and received an email about a faulty bulb. Despite reaching out multiple times no one has been in touch! Haven't been able to use the product since.

Premium product - bulbs yes - rest, probably not.
Recently purchased Voronoi II bulbs with pendants. Bulbs are wonderful - however the pendants? - Don't bother. Ceiling rose on single pendants - Multi use - They have a cable hole at the top side which shows everywhere in my room - Buy cheaper ones off Amazon - they are not multi use. Hugely disappointing from a so called premium brand
Also purchased a triple pendant. - Call an Electrician - You have to cut wires, install 3 junction boxes- I get that it offers flexibility in cable length but any DIY installer probably has the risk of introducing a fire hazard in their home if they try to do it themselves.
Clearly a company who had a good idea in their bulbs- the rest is poor quality for a premium price - Clearly a bunch of marketeers sitting around working out how to increase profit margins rather than quality products.
If I am buying a ceiling rose - Why do I want one that is clearly designed for multi use.
OH and last nail in coffin - For the triple they are discontinuing colours - but don't want to inform you, so now we have sets that don't match.
I will not recommend - If you want the look, buy the bulbs, source the rest elsewhere.

This would be 0 stars if I could. I ordered my lamp on the 27th April and it says shipping is 4-5 days. I waited over 2 weeks to contact tala but my order still hasn’t not even been shipped! I sent an email a few days ago and someone said they’d get back to me (they didn’t). Then I called the customer service team yesterday and spoke to someone who first said that the reason it hadn’t shipped was because they had only received £27 out of the £77 I was meant to pay. This was categorically not true as I paid with a £50 gift card as well as an extra £27 on top. He apologised and then asked if he could “get back to me via email” and promised he would do it by the end of the day. He did NOT get back to me and my order still hasn’t been shipped, nor has anyone got in contact. I paid £15 for delivery!!!! I will be asking for a refund of this and will never order from tala again. Either this is a scam or incredibly poor service.

I purchased 20 Sphere III light bulbs for the two chandeliers in my living room. The dim to warm feature breaks and am left with some bulbs that can go from 3000k to 2000k, and half that are stuck at 2000k. Very frustrating when I spent nearly £700 on these bulbs. Customer service has been poor. They have replaced some bulbs, but will not replace all of them.

Paid for delivery even though I spent almost £100. It took almost two weeks as they clearly forgot and the customer service was useless. Quality was poor and ended up sending it back.

I did not receive the correct amount from my order

the lamps look better at home than on the website. They create very calm atmosphere at home, are beautifully designed and produced. I bought a few Tala table lamps before, and they are really timeless and can blend in various interiors. They are nice objects to live with.

Their customer service is appalling. Our Voronoi lightbulbs stopped working after only 3 years. These bulbs should have an average life span of 15000 hours. This means that, if left on 24hrs a day, they should provide light for 2 years. A more realistic and average use of 5hrs per day, would equate to just under 8yrs. Ours, all three of them, only lasted 3yrs. As we don’t need to purchase a new set already having cables and fittings, I asked about their after sale service, to provide assistance and retain their existing customers. John in customer service suggested that, as we are out of warranty, we perhaps should wait until an offer is available on their mailing list, to purchase a new set. Currently these retail at £190 each, so we should not only wait indefinitely with our lights off, but also purchase a whole new set for £570 just to replace the bulbs. They do not sell just the bulbs, they sell only a design with a very brief life span. We will certainly buy an alternative bulb through a different supplier, and even more certainly, not purchase any more lighting from them.

Tala Mantle is lovely lamp .. took a few minutes to work out how to turn it off! Dimmer works well and is bright enough to read by .. already have Tala Muse and couldn’t wait to buy something small for side table .. arrived charged so I could use it straight away & charge lasts ages on low light 🌟

Bought the muse portable in candlenut white, this is my second purchase and I’m really pleased.
Always beautifully made lights from Tala.

Purchased the Luna leggings - at first very good but they ripped! Not happy for £40. Message is amazing but poorly executed.

Great product and excellent customer service

Great ordering process and the lamp arrived safely, although if it hadn’t been packed so well could have been potential damage. I saw these on Instagram and have been meaning to buy one. So glad I got round to it. Very stylish robust and in Farrow and Ball colours. Nice bright light and will be perfect for outside as is a rechargeable battery. Bought as a wedding gift but now going to order a couple for myself.

Tala make absolutely magical lights with such cool designs - and their website and service is perfect - every design conscious person should be buying from this wonderful company - thanks Tala !