Belle Flame  Opiniões 

A+ transaction. Great price on fireplace and responsive customer service.

At first we had issues with their delivery times but as things went along they more than made up for it . Their service and response to our needs was great. Moni was very accommodating and knowledgeable about the product we needed.

The stove was shipped and delivered in a very timely manner. I just had the stove installed. It looks great. Belle Flame did a great job of getting my wood stove delivered.

Belle addressed an issue with our original order with haste! We love our new fireplace and so does our puppy

Everything in the order experience was amazing. They were very helpful with my questions, the order process was easy and shipping was fast. I will definitely order from them again.

Very helpful in answering my questions. Belle Flame had the most reasonable price out of anyone.

We bought the Buck Stove Model 21ZC. It arrived a week ago, I fired it up and it's been going non-stop for the past week! The stove works great, altho it's a little small for our space and the current polar vortex thingy but I knew that going in on this project.

My 4 Star issue is...
I bought the stove with the intent in installing it as an insert into our Majestic fireplace. The specs said it would fit, and indeed it did fit into our fireplace. The problem is the ZC (Zero Clearance) part. I thought I was buying a stove that fit into my fireplace. Instead, I bought the wood stove AND a $900 zero clearance cabinet for the stove that I didn't need. Had to remove the stove from the cabinet to make it work. The online details were vague. Buck Stove was vague. Now I have this really nice $900 firebox that I don't know what do do with.

Great product,caught it on sale.
Great customer service.

I placed an order for a fireplace went perfect, received in very timely manner. Pricing was the best, there was a slight mistake on one part but they shipped the correct part quickly. Would certainly recommend Belle Flame.

So angry with them right now. I bought a fireplace on Black Friday and then gave the specs to my builder to build out an insert for this exact fireplace. Only to find out that this fireplace has been discontinued and if the vendor had just been honest up front we would not be facing hundreds of dollars from our builder to redo the opening for either another fireplace or no fireplace. UGHHHH. (btw this fireplace is still showing as available and will ship in 3 days on their website)

Our new Empire natural gas stove looks and works great! Special shout out to Lionel at Belle Flame for excellent customer service!

My new gas fireplace arrived promptly and in perfect condition, exactly as ordered. We haven't gotten it installed yet, but are very excited for cozy times ahead! From my experience, you can trust Belle Flame to deliver what you order accurately.

I had been doing my homework on my small 650 square foot space and what I needed to heat it. I previously had a woodstove that was too large for my small cabin up north in Michigan. I needed something smaller and efficient so as not to have issues where every window needed to be open in 10 degree (F) weather in order to reduce the sauna like feel. I could only load one log at a time, thus creating a lot of creosote. (The local chimney sweep is now driving a Bentley and spending his winters in Hawaii.)

Belle Flame is awesome! They had an incredible sale going, and their website, links, and helpful information made my process seamless from ordering to shipping.

Thank you i finally received my stove after waiting also 8 days and my contractor was able to installed it without problem, it runs very well. I love it. High recommended and custom service was amazing.

When it seemed that our wood burning insert would be significantly delayed, Lionel helped expedite the delivery and was very responsive.

Customer service could not be any worse. Do not buy anything from this company unless you plan on keeping the item no matter what. You will never get your money back. I have been trying to get a refund on an item I returned back in Oct. '24 and I still have not received it. I had to call my bank and dispute the charge. Still awaiting resolution. Buyer beware!

Ordered two water bowls on September 28th, 2024. They charged my credit card on Oct.4th, 2024. That is when the run around started. Their website says shipped in 7-10 days. When I did not receive the product, I called with no response. Started emailing them and was told that this product takes 4-6 weeks. Six weeks went by and no water bowls. Then it was numerous new dates with the latest one being December 20th, 2024. Still no water bowls. You can never speak to anyone on the phone and you are lucky if you get a reply by email, but it doesn't matter because it was a lie anyway. Definitely would never recommend anyone to deal with this company, if I could give them zero stars, I would have but unfortunately it was not an option.

The heater I bought is not working.Keep having to relight it to keep it going.