Belle Flame  Opiniões 

Fast shipping. Great communication from customer service. Highly recommend Belle Flame for your next fireplace!

To be honest I had to leave a voicemail and never heard back
The website says 1.5 inches and it’s only 1 inch thick
Is this like toilet paper math?

Great customer service! Very knowledgeable.

Turned out to be the best experience. We did not know much about Belle Flame. Their price for the Buck Homesteader wood stove was way lower then competitors so we could not resist going through them. Belle Flame was PERFECT. They answered all our messages within less than an hour or two and are still answering our questions. The stove arrived in 11 days , we are way up North and they are way down South. BTW, we love the stove. Check it out at Knetter's Practical Outdoors.

Arrived undamaged, proper shipping technique, easy installation, started as explained in directions, no problems yet. I wish product included driftwood pieces and the flame looked more realistic.

Lionel was very helpful getting my logs delivered in time and answering questions.

Great product and price but the shipping was a little slow.

Bad customer service. Ordered a fireplace, got it quickly, that’s the good. It was missing a few things. Contacted sales who told me those parts needed to be ordered separately…wrong. After I showed him they were supposed to be included, he asked me if I took a picture of the fireplace on delivery.huh? What is that going to prove. One part is literally an adjustable piece of sheet metal. Why would I want another one? Manufacturer took care of the problem right away. I won’t be buying anything more from Belle Flame.

Had by far best price with prompt courteous service. Excellent communication shipping status and quick response to questions. Got exactly what I expected

I had a great experience with Belle Flame in the purchase and delivery of my new wood stove insert. I am here in New England, the stove was shipped here on time and in excellent form.

I shopped around for the unit, got the best price from Belle and the service was outstanding!

The Unit is being installed next week. I can hardly wait.

Good fast delivery pressure to do business with thanks

I ordered an Empire propane wall heater on 2/3/25

Many many delays and excuses later, it is now 3/3/25 and they still cannot say a date for shipping. Went with a more reputable company. Do not recommend

Great experience with Belleflame. We purchased the ZC51 Cabinet with the model 74 buckstove. It was delivered within the 12 day window that they advertise even though we had inclement weather in my local area. The stove is fantastic. It heats our entire home. Even the back parts of the house.

It was worth the wait! My new gas fireplace arrived from a reputable transfer company and it couldn’t have been packed any better! My only complaint is I wish the communication was a little better It took a total of 3 weeks from the date I ordered it.

Great product and customer service.

Customer service has been terrible. Slow to answer, incorrect information.

Pros
- got a fireplace at a reasonable price
- it did arrive when they said it would, and in reasonable condition
- Their customer service has been prompt to respond for the most part
- promptly issued a refund for an item that was not in stock
- really flexible and willing to modify a promotion to include a liner that was the diameter of the fireplace outlet, instead of the size that was listed in their promo.

Cons
- Wasn't proactively notified that part of the order was out of stock and wouldn't be delivered with the fireplace
- Was told the lead time would be ~2wks, 4wks later I checked in with them to find it was still on backorder.

It would have been nice to have this information much sooner and proactively. Overall, I'm a satisfied customer but it was a bit rocky getting there,

When we received our fireplace tool set (a present from our son) the stand holding the tools was damaged. We contacted Belle Flame and asked for a replacement but of a different set. Long story short, Lionel had our chosen set in our hands in four days. We'll done.

I placed an order on an item that I needed for a project. Online it said 4-12 days for delivery on the 12th day they just sent an email saying they didn’t have it in stock and the order was canceled. They didn’t bother to give me that information earlier. I needed that item to complete a project in time and now I’m left trying to get that same item from somewhere else at the last minute.

The fireplace is nice and the customer service also responds fast