Belle Flame  Opiniões 

Fastest delivery I ever experienced with this large and heavy item.

I placed an online order for a tankless water heater with Belle Flame for $2,013.14 on 8/21/2025. After contacting them for an update, I was told that it would ship on 9/08/25. After checking with them again on 9/10/25, I was told it would now ship on 9/23/25. They tried to offer me an inferior water heater as a substitute. I then checked with them again on 9/23/25 after not receiving the order or hearing from them. They did not respond. I contacted them again on 9/30/25 and asked to cancel the order. They responded on 9/30/25 to say that the order would be canceled. I received the cancellation notice via email that day, which also stated that my payment had been refunded. 
After not receiving the refund, I contacted them again on 10/8/25 to ask when the refund would be processed. They responded on 10/9, stating that they sent a confirmation of the cancellation. I let them know I had received the notice but had not received the refund. 
After not hearing from them yet again, I contacted them on 10/13/25 to let them know that I've reached the limit of my patience. They responded that day, stating, "We apologise for the inconvenience. Recently we have changed our payment merchant for which some of the refund are going through. But we have already refunded this from ours end. If you contact with the bank and address the issues to them, it will be fixed."
I have filed a dispute with my bank and with the Georgia Attorney General's Consumer Protection Division, but have yet to receive any refund or further response from Belle Flame. It is now Nov. 3rd! Shop at your own risk!!

There was an unexplained delay in shipping. 0nce shipped, the order arrived in good condition and as advertised. Pricing was very good!

Said it was 7-14 day shipping and took over a month to ship. The product is beautiful but only 4 stars on it because of the delay in shipping.

Thank you for the fast delivery got my fure pit working again
Thank you

Ordered a Buck gas stove from Belle Flame. Order was shipped in less than 5 days and arrived safely boxed up. Have not used the fireplace yet because it’s going into a home under construction. However, we are very pleased and would recommend Belle to anyone.

We initially chose Belle Flame to order our Mason-lite fireplace kit because they definitely had the lowest price in the market, which made us a little nervous. However everything thing went smoothly. Lionel responded quickly to our emails. And the delivery company they chose was top notch. Will be ordering some accessories in the near future.

Great customer service. Quick response. Handling and shipping time a little slow. Otherwise, great communications.

Great pricing and reliable delivery

Not only a great price, but solid communication and a delivery date that hit all of our deadlines. Would do business with again in a heartbeat!!

Price point was terrific, but they over promise on the delivery/ship time which wasn’t a huge deal since I had time, but if I was in a rush it would have been. The customer service was sketchy comparatively to other services you see these days but in the end everything ended up fine and it was worth it.

Great experience with Belle Flame! Ordered an Empire Carol Rose 48” linear outdoor fireplace. Shipping was fast and delivered without any issue. Communication was solid and pricing was excellent. I would highly recommend Belle Flame for your fireplace needs.

I ordered some Gas Firepit logs from them because they had the best price. When i placed the order they said it would be delivered in 4 to 12 days. After a month I contacted them to see status of order. They said it was being sent out in two days. After 3 days I sent email to get a tracking number and got no response. After no response I decided to cancel the order, so I sent another email telling them that. Still did not get a response, so I tried calling the 800 number and it just went to voicemail. I then found a local number and a guy immediately picked up the phone. I asked about status of order and he confirmed they had cancelled the order.
I then ordered the same product from a more reputable company and received it in less than a week.

1. They will ship you order whenever they feel like it
2, If you want to track the order --dont bother!Instead of providing tracking from thier website - they want you to use some 3rd party smartphone app that is 100% usesless
3. Need help via phone?? Dont bother! They never answer voice mail messages never get returned.

I had the same experience as many others— they falsely stated the product would be delivered soon after ordering then repeatedly lied about availability and delivery date for months until I finally cancelled. Not a legit company!

A bit of an emotional rollercoaster.

The product came safe and sound and is as described, but the shipping notifications were not reflective of what was actually going on.

It said on the website, shipping within 3-5 days. After a week with no shipping confirmation, I emailed them to check. They replied that it would ship the next day.

When I still didn’t receive a notification of shipping the next week, I contacted them again. This time no response.

I got a call from the shipping company to talk about the scheduled delivery because of its weight and size. So I finally got some relief that it actually was on the way and I didn’t just loose $1400…

I finally received shipping and deliver notifications several days after I already had it in my possession.

So… take what you will from this somewhat stressful experience that ultimately was fine.

Great customer service from Lionel. He was able to locate items for my team.

Lionel was on top of shipment. Very good asset to the company!!