Belle Flame  Opiniões 

Everything ended up ok. I had to fabricate some brackets to fit the doors because they were not actually meant to fit the fireplace i have (small by about 3/4" vertically and horizontally... which is ok, you cant tell but the standard hinge points did not fit), I do love them now, they fit and look great after retrofitting them. Belle Flame's chat is not very good. they don't answer right away and are very short. i asked a vague question whether or not the doors would fit in my fireplace, and just got a "yes those will work" then they ended the conversation. Im sure most people would have returned them in the same situation.

SCAM ALERT!! I purchased a propane tankless water heater instead of natural gas unit by accident. When I went to install it I realized my mistake and reached out to Belle Flame to return the unit per their policy. They were very slow to respond and did not help in returning the unit so I filed a claim through my credit card company. Once I filed the claim they agreed to return the unit and sent me a packing slip. I mailed the unit back to them and they have ghosted me since. I tracked the return and saw that it was delivered back to them but they have not refunded my money or responded in any way. This company is a scam. STAY AWAY!!

My general contractor referred me to the site, and I purchased the gas heater from them. The shopping experience for the item I wanted to buy was easy, and the shipment was received as expected. Their prices are relatively lower than others during a flash sale.

Great grill. It took a while (nearly a month) to deliver though

Very slow to ship. Wood stove parts arrived and were missing one of four screws. Did not contact seller to replace screw as I had one, but given the price of such parts they need to be complete.

Responsive customer service, thank you

Fast response, great quality

I ordered a patio fire table. And while it was damaged on arrival the folks at Belle Flame were considerate and worked to help resolve the problem. I appreciated their interest in making me happy. I would buy from them again.

Belle Flame was easy to reach a US based person, they helped me change the delivery address to our job site (just as it was shipping) and they shipped my oversized freight FAST and very well custom crated.

The burner I bought was available from many companies, but this was the best price, and turned out to be stellar service.

Was informed when it would be shipped. Shipped quickly and also got to follow up email stating my order has arrived. Excellent customer service

Great product, love the effects options. Time from order, to ship date could be reduced. Product itself I give a ⭐️⭐️⭐️⭐️⭐️

Waited 2 weeks with no communications from company and no updates on my order. Finally reached out and was told it would ship on Monday. Reached out again on Monday and was reaffirmed it would ship, at end of day it hadn’t shipped so I requested they cancel the order and refund me. I received an automated email that my order was canceled and I’m now on day 4 of waiting for a refund that I think I’ll have to dispute with my card issuer.

I ordered a product in August. The website says delivery days are between 4 and 10 business days. After 45 days, I still haven't received the product even though my credit card was charged.
Despite calling 10 times to ask what's going on,
I was told they don't have the product and I still haven't received the credit card.
Beware of this company. In my opinion, it is not reliable. arie brikmn

All items in the order arrived undamaged, delivery took longer than advertised and it required me contacting the company to get a tracking number. That's what kept them from getting five stars

Great customer service, fast shipping. Best pricing

This company immediately charged my credit card, misrepresented delivery dates twice and hasn’t returned phone calls seeking clarification. One can only assume that Belle Flame is a fraud. I have disputed their charge with my bsnk.

Echoing other reviewers here. Was told multiple times that my item would be 'received in 2 weeks', and it was never shipped. Eventually cancelled order and money was refunded. No restitution for my money being held for 2.5 months.

DO NOT buy from this business.

Good price on the Primo XL grates. Shipping took a long while. More communication would have been great.

*** updated review. After much frustration I did recieve my heater. It was in perfect condition, easy to install and works wonderfully. This company needs to work on their customer service and shipping. This took way too long to reach its final destination and too much of my time trying to reach out to the company. But not a scam!**** I gave 1 star because I couldn't give a lower rating! Contacted this company while awaiting shipping. Contacted 3 times prior to someone responding. I was told my item would be shipped on Tuesday, finally, via email. It's Thursday and its still not shipped. I'm ready to file fraud charges against this company due to poor communication and I feel that it is fake.

Parts I received were just what I ordered, quick service and honest business!