Belle Flame  Opiniões 

We had a great experience with Belle Flame! Not only were they able to offer us the best pricing for our gas fireplace unit, the customer service team was highly responsive and prompt in getting us what we needed. We're so excited to install the unit in our new home! Thank you!

Belle Flame delivered my product on time.

Great deal- so far the best price.

Heating element was damaged in transit. Reached out to ask for a replacement and received one within a couple of days. Great customer service

great product, good price, fast shipping

Best price anywhere, easy process, shipped on time, arrived undamaged.

This company failed. They failed to deliver on-time. They could not track the order or give any indication of when the order would arrive. This is over $2k, so it deserves some transparency. The few times I did get information, it was from the owner of the company, and the answers were usually lies. And I only got to talk to a person because I threatened to complain to the actual manufacturer. Do not buy from from Belle Flame, because you will get burned.

Belle Flame has sold me fireplace & venting units for multiple jobs and done so in a timely, professional manner. Will continue to order from them! Highly recommended!

Primo oval XL pricing was the best I could find anywhere. The issue I had was getting the shipment. My order was placed on April 21 I did not receive the order until May 12. Some of this fault lies with Belle, most lies with the freight company they use, TForce freight. Other than extremely slow delivery, I am happy with my purchase.

Best price and got exactly what I needed.

The delivery was terrible.I was home and the person making the delivery did not contact me. I should have been notified and signed for the delivery. Further the delivery was placed on my driveway when it could have been easily placed elsewhere .

Got a great price on the pellet stove I ordered. It was delivered more than 12 days after I placed my order, but customer service was responsive when I asked for an update and the stove arrived undamaged. Happy with my experience!

Provided good communication, great shipping options, and a great price!

It took 7 days to ship after the order and another 7 days for the shipment. The item arrived in San Jose after 14 days from the order. Local company held it for 4 days without contacting for the delivery schedule until I forced to delivery on the 5th day.
The total number days was almost 20 days.
The local delivery company was holding onto the item without making a delivery attempt.
The delivery is the main issue.

Great pricing Great response

Great price. Fast shipping. I never did get a Belle flame email saying it shipped. But overall a good experience.

Order #3208 April of 2024 and still not received my product and a half a dozen emails not returned from the company. There is a reason this company is not accredited by the BBB. Take complaints to the FTC for action.

I got what I wanted and it works the way I expected

The Napoleon NEFL65LCD - 3SV 65" virtual gives me a beautiful flame with the crackling and noise of a regular
fireplace...exactly what I wanted. Don't waste your money. This is what you will enjoy.

Fast delivery and best price!