After sending email to several clinic for a test certificate containing QR code for verification by an airline company, only Better2Know took the extra mile of customer service to amend their system t... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
To whom it may concern. I have been using Better2know for all my travel medical requirements for the last three and a half years and have always received the highest level of service. This has been ne... Ver mais
Way over priced, sended to random clinic payed 150 just to pee in the cup no treatment no doctor, worst experience ever. Dont use this service better find normal clinic with real specialists
A empresa respondeu
Used for fit to fly test. Tests delivered day after ordering. Instructions clear and concise on how to take test, fill in certificate request and getting certificate. All proceeded as promised wi... Ver mais
Informações sobre a empresa
- Rastreio de doenças sexualmente transmissíveis
- também em
- Centro de aconselhamento e detecção do VIH/SIDA
- Centro de diagnósticos
- Laboratório médico
- Serviço de exames antidoping
Escrito pela empresa
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Informações de contacto
Estados Unidos da América
- better2know.com
4,1
Bom
778 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 53% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Reseña
Que te dan una caja de condones por poner una reseña.
Dejaría mejor opinión pero para ello necesito más contacto,que espero tener más adelante.
19 de março de 2026
Opinião espontânea
Liya was outstanding
Liya was outstanding, helped me thoroughly and spent the time needed.
17 de março de 2026
Opinião espontânea
Resposta da Better2Know
Dear Sasha,
Thank you for your lovely review. We’re so pleased to hear that you had a positive experience with us. We know how important clear communication and dependable service are, so it’s great to know that Liya came through with that experience for you. Your feedback helps us continue improving and supporting our customers in the best way possible.
Kind regards
Better2Know
Louise was personable and very…
Louise was personable and very supportive during an anxious time.
17 de março de 2026
Opinião espontânea
Be aware
Whilst the staff are very accommodating
The management refused a refund despite my explanation for the reason for the cancellation,
Unfortunately it fell within their non negotiable terms and conditions
An act of avarice , which will not be forgotten .
Can’t comment on the level of service as I didn’t actually receive any but paid £550
A lesson learnt on my behalf but let this be a word of warning to others
3 de março de 2026
Opinião espontânea
Friendly and efficient
14 de março de 2026
was easy to contact support when there…
was easy to contact support when there was an issue with the testing centre
14 de março de 2026
Opinião espontânea
Very easy and fast turnaround.
12 de março de 2026
Excellent and comprehensive service
Very happy with everything about this service. The testing process is very well explained, kits are easy to use. As well as the return process and accessing results in customer portal. Customer service is excellent and quick to respond to any queries. Highly recommend.
27 de fevereiro de 2026
Opinião espontânea
recommend !
friendly, caring, professional - great all around, highly recommend this personable and excellent member of the team.
26 de fevereiro de 2026
Opinião espontânea
Juan was great and most helpful!
26 de fevereiro de 2026
Opinião espontânea
The lovely girl beatriz gomez went above
The lovely girl betriz gomez went above and beyond to find a clinc for my son to be tested for a tropical disease after travelling in Africa.next day appointment locally. Very professional and kind on the call. A big thankyou
19 de fevereiro de 2026
Opinião espontânea
Many thanks to Louise for the great…
Many thanks to Louise for the great service.The customer service at Better2know is amaizing.
7 de fevereiro de 2026
Opinião espontânea
I would like to thank Elizabed
I would like to thank Elizabed, the consultant. She is a good professional, she quickly responded to requests, was attentive and friendly. Overall, I'm happy with her work. This is my first experience with such a test plan, I want to say that it was fast enough and on the specified time.
18 de fevereiro de 2026
Opinião espontânea
Great customer service
I would like to say a very special thank you to Beatriz Gomez who went above and beyond in what was a very stressful time for me. I cannot thank her enough! Would recommend Better2Know who have great customer service!
11 de fevereiro de 2026
Opinião espontânea
Very professional and a great…
Very professional and a great experience. I had a query and they answered it very quickly. Would definitely use again!
8 de fevereiro de 2026
Opinião espontânea
It took about two weeks to get the…
It took about two weeks to get the results, and I spent more than 400 euros. The process would have been quicker and without cost at a hospital. I recommend avoiding this service.
23 de janeiro de 2026
Opinião espontânea
It was very good
13 de janeiro de 2026
Opinião espontânea
Avoid this so called booking service at…
Avoid this so called booking service at all costs!!
Utter shambles
12 de janeiro de 2026
Opinião espontânea
Very quick turnaround for results. It was an excellent service and I would highly recommend.
Very quick turnaround for results.
27 de dezembro de 2025
Opinião espontânea
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