After sending email to several clinic for a test certificate containing QR code for verification by an airline company, only Better2Know took the extra mile of customer service to amend their system t... Ver mais
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After sending email to several clinic for a test certificate containing QR code for verification by an airline company, only Better2Know took the extra mile of customer service to amend their system t... Ver mais
A empresa respondeu
To whom it may concern. I have been using Better2know for all my travel medical requirements for the last three and a half years and have always received the highest level of service. This has been ne... Ver mais
Way over priced, sended to random clinic payed 150 just to pee in the cup no treatment no doctor, worst experience ever. Dont use this service better find normal clinic with real specialists
A empresa respondeu
Used for fit to fly test. Tests delivered day after ordering. Instructions clear and concise on how to take test, fill in certificate request and getting certificate. All proceeded as promised wi... Ver mais
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Estados Unidos da América
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Respondeu a 53% das suas opiniões negativas
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Complete wrong quotations on the website with insanely inflated prices. Original quote was 4000 HKD (~500 USD) and when I wrote an email to them, they quote me 8000 HKD (1000 USD), and they just say website pricing is corrected.
I checked with several local clinics and hospitals and even they only quoted 800 HKD to 1200 HKD. Fairly sure it's a scam. I would not trust them.
Awful service and no results- exorbitant pricing and false statements. I paid hundreds of dollars for a test my doctor could do for free as a rush service. Here I am 6 days later (on a 3 day test) ad still no results. Also I had an "appointment" for the test. I arrive and no appointment at all, its a turn up and wait service. BLANTANTLY misleading in all their statements. Do yourself a favour and save your money and go to your doctor.
Your responses are very fast and straightforward.
A full well man screening was paid for 290 euros. A blood test and a urine sample was taken. I was told to go home all was finished. No pulse was taken no blood pressure reading and no heart beat listened to. NO DOCTOR WAS PRESENT. This was daylight robbery. The clinic had no booking for me. I had fortunately taken my tablet with confirmation of my appointment. I am 86 have lived in Spain 23 years and have never had such a upsetting, miserable experience.
Very fast straight to the point and very easy
Very easy to make appointment. Easy to deal with.
Fast response for booking a test anywhere around London
Una atención personalizada, enfocada a tus necesidades, muy útil la información
Thank you is not a big enough word to express my gratitude.
The means of communication with customers is awesome
I selected your services after being let down by the NHS. I booked on Friday evening for a Saturday morning test slot. Once at the test location i had the bloods taken and discussed when i would get my results. I was expecting 30/45 minutes only to be told 1-2 working days. This is when i knew what i had purchased was not and that i had been mislead by your website. I then waited. I telephoned on the Monday and was told that results would be available by 4 pm. Nothing arrived that day. I got 3 results the following day and then had to wait for the final result. No apology and no further contact for any kind of explanation.
They were very careful and kind. They gave me very helpful advice, put in a lot of effort, and responded quickly.”
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