BetterLegal Opiniões 

373
TrustScore: 3 em 5

3,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Very very bad experience no contact no communication took almost 2 months I attended to cantack them through their contacts platform several times no answers no contact I wish I did it myself P... Ver mais

Classificada 1 em 5 estrelas

Deceptive company. Please do your due diligence before ordering with this company. They do not respond. No phone number. Their 5 star rating in their Google sponsored ads is also another deceptive pra... Ver mais

Classificada 4 em 5 estrelas

They provided documents I needed. But, from a communication stand point, the site has a customer service phone number no one answers. So then you are left to fill out a damn form, which they ignore... Ver mais

Classificada 5 em 5 estrelas

BetterLegal is AMAZING! I had to form an LLC quickly for a recent home purchase. Because of their fantastic/easy to use system, I completed the online forms in 5-8 minutes. Once submitted Better Le... Ver mais

Informações sobre a empresa

  1. Serviços jurídicos

Escrito pela empresa

BetterLegal provides LLC formation services in all 50 states. Instead of confusing customers by offering a la carte services which forces the customer into unnecessary research, we provide everything a customer needs to form their business and open a bank account. We also provide turnaround times as fast as each state we serve vs the standard 6 weeks of our competition.


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

373 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 58% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,0

Todas as opiniões

(373)

22 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very Easy and Fast

Very easy to read and comprehend. Very straightforward and fast. I was skeptical at first but the process was fast. Very Impressed with the service.

19 de outubro de 2023
Classificada 5 em 5 estrelas

A thousand thanks to the Better Legal team

Thank you better legal for helping me file my LLC. I was worried about starting my own business because I didn't know the first place to go to register my business and make it legal. Thankfully better legal did all the hard work with just asking me a few simple questions.

The better legal team really put everything at ease and I'm thankful for that.

14 de outubro de 2023
Classificada 5 em 5 estrelas

Being new to starting a business you…

Being new to starting a business you have been very helpful and informative getting the articles of organization together for me and offering to help in anyway possible. You do excellent work and I will continue to work with you in all my endeavors. Thank you!

4 de outubro de 2023
Classificada 5 em 5 estrelas

Organized As A Formation Business Service

The process was well organized. I also like the additional documents. The videos are also very educational. I do like your process and I would refer your service when and if it arrives. The survey of business additional needs made the communication process simple.

10 de agosto de 2023
Classificada 1 em 5 estrelas

I have used their service to set up my…

I have used their service to set up my LLC and I thought everything was going fine until I saw an unknown charge on my credit card. I didn’t receive any invoice, or receipt about this charge and whenever I tried to contact their customer service, they have not once picked up the phone. I’ve called more than 15 times, left multiple messages, left emails and nothing. Anytime I try to access my account (I have to reset my password) the website tells me “my reset link is invalid”. So I basically have no way of going into the account to see what the charge was about. I am so frustrated and annoyed at their customer service, just because of this I would never recommend this to anyone.

13 de julho de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Long wait for LLC but overall satisfied with service

I submitted payment to file my single member LLC on May 26, 2023. I got a confirmation on June 2 that my LLC had been filed with my state. When I didn't hear anything for a few weeks, I sent an email to BetterLegal on June 23 to ask if there were any updates. No response. I emailed again on June 26. No response again. I connected with customer service over chat and the agent followed up on June 29. He informed me that my state required filings to be submitted by mail, and BetterLegal had mailed my filing "18 days ago". So, not on June 2 as they had claimed. As of today (July 12) it has still not been filed. I am unable to get a response from anyone at BetterLegal as to what is going on. I would advise going with a different service. I asked for a partial refund as I felt misled by their advertising and they took at least an extra week to file my LLC without any sort of update given to me. I'm giving two stars since the customer service agent followed up once.

UPDATE: I’m changing my review to 4 stars after Chad’s prompt response. I appreciate his candid message, as well as his follow through - he did in fact call and leave a voicemail going into detail about what happened. Thank you Chad for following up, and fingers crossed that my LLC goes through soon.

11 de julho de 2023
Opinião espontânea
logótipo da BetterLegal

Resposta da BetterLegal

Hey Jane, my name is Chad and I'm the Founder of BetterLegal. I'm the one that personally filed this as Maine is the only state that requires us to physically print a document, sign it with blue ink, then snail mail a check.

I did this, but accidentally signed with black ink which they kicked back to us as being "potentially digitally signed" which they don't allow, real signatures only.

I've notified my team to provide you a refund on the formation part of the sale (you'll still need to pay for the state fee) due to my error.

Very sorry about this, I will also follow up with a call to go over the details.

Classificada 5 em 5 estrelas

Fantastic experience

Fantastic experience! I love how quickly my filing was completed and how easy it was to submit all the required information. I've been dreading this task, and BetterLegal made it so simple. The price was also comparable to other services and, in some cases, even more affordable.

11 de maio de 2023
Classificada 3 em 5 estrelas

Lack of communication

I have an ongoing problem with getting in touch with them. They were quite efficient and extremely fast (same-day) with the filing process. They also faxed our EIN request as far as I am aware. However, their website has many issues, it is a total mess. I had problems with login (right now it gives the error `Sorry, your login session has changed/expired... please try again`) and password reset (the password reset link had double app2.app2.betterlegal in the beginning so it did not work but worked after I removed the first app2.). I think they are still developing it and it feels mostly unfinished. Some links, and utilities I saw the first time I logged in, are not available anymore. Most importantly, they do not return your emails. I must have sent 4-5 emails to the filling. Maybe it was the wrong email to send my specific issue but they did not relay it to the correct one and `contact us` on the webpage doesn't work for me.

I think the process is working as usual but the lack of communication casts doubt on the professionalism of the team. If I can get my EIN (hopefully) and bank account set up, I will consider using another registered agent.

Update 03/30/23: The website is still inaccessible. I can't log in or reset my password.

Update 03/31/23: The website is fixed. I can log in now.

Update 04/04/23 I have received my EIN and they got back to me over email. If I could get help with the opening of the company's bank account, our deal will be concluded.

28 de março de 2023
Opinião espontânea

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