Ordered a pair of wireless earbuds, paid $42, and they showed up… eventually. Box looked like it took a round with FedEx, buds worked fine tho. Their customer-service chatbot kept looping; finally got... Ver mais
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Leia as opiniões dos outros
I got the first order in good time an the product wked just fine. A wk later i tried to order another same product an order went thru. A week or so passed an was notified that order was cancelled due... Ver mais
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First my item was given a wrong tracking number, and it was difficult to communicate to get questions answered and the people or whatever I was trying to talk to couldn't follow my input to get the is... Ver mais
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I made a purchase for an item then realized I didn’t know enough about this company so I did a refund within the 30min window. Honestly wasn’t sure if I would get my money back but I did. So I just wa... Ver mais
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Informações sobre a empresa
- Loja de roupa
- também em
- Centro comercial
Escrito pela empresa
Bigbigmart is a sneaker clothing brand focused on sneaker matching shirts—graphic tees designed to complement the colors and character of your favorite kicks.
Informações de contacto
17224 S. Figueroa Street, #E9881, 90248, Gardena, Estados Unidos da América
- +1 (210) 512 5742
- cs@bigbigmart.com
- bigbigmart.com
3,6
Aceitável
430 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
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Charged International Fee on my CC?
Update to BBM's response:
Nowhere on your website (nor your sister site, discounttoday.net) nor at anytime during the transaction did it say you were an international company, therefore the international fee on my credit card was a total surprise and appeared to be a scam.
Update: Finally received a call back about 8:30pm last night from a CS rep. English was unfornately not her first language so it was difficult to understand but she offered to refund the mysterious "international fee" without any questions. Further, to my surprise, the item I ordered showed up today via FedEx as expected. Upgraded to 2 stars, but the issue with the phones and poor English are still a real negative.
Placed and order and found they charged me an "International Fee" on my card. Trying to get ahold of them for 48 hours now with no response. Chatbot times out, main number on site goes dead after it's answered, and the number here on TrustPilot hangs up after 30 seconds of horrible hold music.
13 de setembro de 2025
Opinião espontânea
Resposta da Bigbigmart.com
Thank you for sharing your feedback, and we’re very sorry for the frustration you experienced.
To clarify, the “International Fee” you saw on your credit card statement was not charged by us—it was charged by your bank or card issuer. Some banks apply a small international transaction fee when processing payments with certain merchants, even if the transaction is in USD. We understand how confusing and frustrating this can be.
We’re glad to hear that you already received a call back and were offered a refund for the fee. It’s also good to know your order arrived safely via FedEx.
We truly value your patience and your honest feedback regarding our phone service. We’ll continue working to improve both our communication and customer support experience.
Thank you again for your understanding, and we appreciate the opportunity to serve you.
Item arrived quickly and exactly as…
Item arrived quickly and exactly as described
5 de setembro de 2025
Resposta da Bigbigmart.com
Thank you so much for your kind feedback! We’re glad to hear your item arrived quickly and met your expectations.
We truly appreciate your support and look forward to serving you again.
Ordered dog food
Ordered dog food. After 3 days I was sent the tracking number for my previous order saying it was delivered. It took 2 more days of explaining to customer service that the tracking number provided was from an older order. Received an email after saying they were out of stock and would receive a refund.
5 de setembro de 2025
Resposta da Bigbigmart.com
We sincerely apologize for the confusion and frustration with your recent order. The tracking number you received was mistakenly linked to an older order, and we understand how inconvenient that must have been. Unfortunately, the item was out of stock, and that’s why a refund was issued.
We’ll work to ensure this doesn’t happen again and improve our communication going forward. Thank you for your patience and understanding.
Great customer service
Got the wrong part originally but customer service handled it promptly. They communicated well and shipped the correct part quickly. I'll order from them again.
10 de setembro de 2025
Opinião espontânea
Resposta da Bigbigmart.com
Thank you so much for your kind words! We’re glad we could promptly resolve the mix-up and get the correct part to you quickly. Your understanding and trust mean a lot to us, and we look forward to serving you again.
My order arrived damaged
My order arrived damaged. You replaced it with a new item very quickly. Thanks
5 de setembro de 2025
Resposta da Bigbigmart.com
Thank you for your kind words! We’re glad we could quickly resolve the issue, and we appreciate your support. We look forward to serving you again!
Not That Big!
I got the first order in good time an the product wked just fine. A wk later i tried to order another same product an order went thru. A week or so passed an was notified that order was cancelled due to delayed delivery, whatever that means. Money was returned to my credit card wi no other explanation. I guess u arent that BIG!
5 de setembro de 2025
Resposta da Bigbigmart.com
We’re sorry for the confusion and inconvenience with your second order. Occasionally, orders may be cancelled due to delivery delays beyond our control, but we always make sure refunds are processed promptly. We truly appreciate your understanding and hope to have the chance to serve you again soon.
pleasant surprises place before
Never heard of this place before. TBH, I had my doubts. But the item was shipped and I got it. The price was the lowest, comparing to everyone. Pleasant surprise. Definitely will shop here again.
5 de setembro de 2025
Resposta da Bigbigmart.com
Thank you so much for sharing your experience! We’re thrilled to hear you were happy with the price and service. We look forward to serving you again soon!
The shipping was not with the protect…
The shipping was not with the protect packing, so the had a lot of big dent.
5 de setembro de 2025
Resposta da Bigbigmart.com
We sincerely apologize that your order arrived with dents due to insufficient protective packaging. This is not the experience we want for our customers.
To make this right, could you please provide us with a few photos of the damaged item(s)? Once we receive them, we’ll be able to arrange a replacement or issue a refund promptly.
Thank you for bringing this to our attention, and we truly appreciate your patience.
Don’t bother wasting your time ordering…
Don’t bother wasting your time ordering from these guys. Some type of scam. Amazon tried delivering twice . Asking for a pin.
They send a pin and it’s expired.
29 de agosto de 2025
Opinião espontânea
Resposta da Bigbigmart.com
We’re truly sorry to hear about the frustrating experience you had. Your feedback is very important to us, and we’ll do our best to improve so this doesn’t happen again.
Thank you for sharing your experience with us.
Lied about item out of stock
I placed an order but later received an email: "This item has been out of stock, we have already issued a refund to you." I still had my order confirmation page open so I clicked on the item. Item is not out of stock after all--they just increased the price by 40%. There's no need to lie. Just tell me the truth if a pricing error was made and they cannot honor my purchase price.
20 de agosto de 2025
Opinião espontânea
Resposta da Bigbigmart.com
We sincerely apologize for your experience. The situation you described was due to a pricing error, and we should have communicated this to you more transparently instead of creating confusion. We understand how frustrating this must have been, and we take full responsibility for the miscommunication. Your feedback is invaluable and will help us improve how we handle similar situations in the future. Thank you for bringing this to our attention.
Ordered a pair of wireless earbuds
Ordered a pair of wireless earbuds, paid $42, and they showed up… eventually. Box looked like it took a round with FedEx, buds worked fine tho. Their customer-service chatbot kept looping; finally got a human on day four who sounded half-awake. Might risk another order if the price is killer, but I’m in no rush.
9 de agosto de 2025
Opinião espontânea
Resposta da Bigbigmart.com
Thank you for sharing your feedback. We’re glad to hear the earbuds are working well, but we’re sorry for the shipping delay and the issues you experienced with our chatbot and customer service. If you could provide us with your order number, we’d be happy to review the handling process for your purchase to ensure we can improve your experience next time.
Resposta da Bigbigmart.com
Thank you so much for your kind words! We’re thrilled to hear we exceeded your expectations and truly appreciate your 5-star rating.
Resposta da Bigbigmart.com
Thank you for your feedback! We’re glad to hear you were happy with the fast shipping, product availability, and great price.
bigmart order
I sent BigMart an email on aug. 12, criticising them for being less than forthcoming aand insisting i received the order when I did not. I finally received the order on August 12, after BigMart sent me 2 or 3 emails claiming I had received the order, when in fact I had not.
12 de agosto de 2025
Resposta da Bigbigmart.com
Thank you for your feedback. We’d like to clarify that when we emailed you, we also provided the delivery confirmation images from the carrier to show the package status. We apologize for any confusion caused and are glad to hear you ultimately received your order. Your comments help us improve our communication, and we appreciate you sharing your experience.
THEY ARE A SCAM AND SHOULDN'T BE TRUSTED!
I placed an order with BigBigMart on July 19 which they assured me would be delivered by Aug. 7. Of course, they never sent a shipped notice even tho they charged my credit card on July 19 and I never received my order. They did give me a refund but I believe they are a scam and people should never trust them!!
7 de agosto de 2025
Opinião espontânea
Resposta da Bigbigmart.com
Thank you for sharing your feedback. We’re sorry your order could not be fulfilled as expected. While your payment was processed at the time of purchase, a full refund was issued when we were unable to ship the item within the promised time frame. We understand your frustration and assure you that we are not a scam — we strive to fulfill every order, and when unforeseen circumstances prevent that, we make sure customers are refunded promptly.
My order delivery was a fantasy.
Big big mart took my order and promised to have an order status in 7 days. I wrote an email complaining that I had not received the product, I had no answer. I tried to call and the line was constantly busy. I finally found where I could track my order. They cancelled it without notifying me. They ran a sale and were not equipped to handle the order volume.i would never order from them again. Don’t get drawn in by a lower price because you may just be delaying the fact that their product is a fantasy.
29 de julho de 2025
Opinião espontânea
Resposta da Bigbigmart.com
We're truly sorry to hear about your experience. We understand how frustrating it must have been not to receive timely updates or support regarding your order.
Please know that order cancellations are never taken lightly. In rare cases of unexpected stock issues, we may need to cancel and refund orders, and we always aim to notify customers promptly. If our system failed to do so in your case, we sincerely apologize.
We’re currently reviewing our communication process and order volume management to ensure this doesn’t happen again. If you haven't already received your refund, or if there's anything else we can do to make this right, please reach out to us we’ll assist you immediately.
We appreciate your feedback—it helps us improve.
Great price and fast delivery.
21 de julho de 2025
Resposta da Bigbigmart.com
Thank you so much for your feedback! We're glad to hear you were happy with the price and delivery speed. We appreciate your support and hope to serve you again soon!
Resposta da Bigbigmart.com
Thank you for your feedback! We're happy to hear you were pleased with the speed and accuracy of your experience. We appreciate your support!
Improve communication
I would give your company 5 stars, but after I ordered my pan, I did not receive any correspondence for many days. I tried calling your phone number and no one answered and there was not even a message. I thought I had been scammed. I did receive emails, but they went to my spam folder which tells me your email has a "bad reputation" and you should have that fixed. I did receive the product and it was a great price. However, for 5 days I thought I had been scammed! Good luck and improve your communications.
21 de julho de 2025
Resposta da Bigbigmart.com
Thank you for your feedback, and we're truly sorry for the concern and frustration caused during your experience.
We’re glad to hear that the product arrived and met your expectations in terms of quality and price. However, we completely understand how the lack of initial communication and missed emails may have made the process feel uncertain.
We sincerely apologize that our emails went to your spam folder — we’re actively working with our email provider to improve deliverability and ensure smoother communication moving forward. We also appreciate you letting us know about the issue with our phone line, and we’re investigating this as well to avoid future inconvenience for our customers.
Thank you again for your honest feedback — it helps us improve. If you need any further assistance, we’re always here to help.
Fast and easy!
21 de julho de 2025
Resposta da Bigbigmart.com
Thank you so much for your kind words!
We’re glad to hear your shopping experience was fast and easy.
If you ever need any assistance, feel free to reach out — we’re here to help!
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