Ordered a pair of wireless earbuds, paid $42, and they showed up… eventually. Box looked like it took a round with FedEx, buds worked fine tho. Their customer-service chatbot kept looping; finally got... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I got the first order in good time an the product wked just fine. A wk later i tried to order another same product an order went thru. A week or so passed an was notified that order was cancelled due... Ver mais
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First my item was given a wrong tracking number, and it was difficult to communicate to get questions answered and the people or whatever I was trying to talk to couldn't follow my input to get the is... Ver mais
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I made a purchase for an item then realized I didn’t know enough about this company so I did a refund within the 30min window. Honestly wasn’t sure if I would get my money back but I did. So I just wa... Ver mais
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Informações sobre a empresa
- Loja de roupa
- também em
- Centro comercial
Escrito pela empresa
Bigbigmart is a sneaker clothing brand focused on sneaker matching shirts—graphic tees designed to complement the colors and character of your favorite kicks.
Informações de contacto
17224 S. Figueroa Street, #E9881, 90248, Gardena, Estados Unidos da América
- +1 (210) 512 5742
- cs@bigbigmart.com
- bigbigmart.com
3,6
Aceitável
430 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great product offered
Great product offered, table top ice maker, fast shipping with no issues.
21 de julho de 2025
Resposta da Bigbigmart.com
Thank you for your positive feedback!
We’re happy to hear you’re enjoying your tabletop ice maker and that everything went smoothly with shipping.
If you need anything in the future, feel free to reach out. We're always here to help!
Resposta da Bigbigmart.com
Thank you for your kind words!
We’re glad you were happy with our service and pricing.
Looking forward to serving you again soon!
No product no refund. As of 7/18/25, there is NO REFUND in my bank account. There is messages in a spam or junk mail box. WHERE IS MY $32.37 because IT IS NOT IN MY BANK.l...
My order #732954 for Solimo k-cups was canceled by yur end on 6/2/25 and I received notification I would receive my refund of $32.37 back. No coffee came no refund back to my bank account. I have left several messages with no response. I was advised your phone number is invalid and the one in CA you can't leave a message. I have been very patient waiting for my refund and now I contact my bank with a fraud complaint. I want my money back.
Thank you, Beatrice Flores
31 de maio de 2025
Opinião espontânea
Resposta da Bigbigmart.com
Thank you for reaching out and bringing this to our attention.
We’re truly sorry for the frustration you've experienced, and we completely understand your concern. We did process your refund promptly and sent a confirmation email as soon as it was issued. It’s possible the message may have gone to your spam or junk folder, so please kindly check there.
Rest assured, your refund of $32.37 has been processed on our end. If you’re still unable to locate the funds, please let us know, and we’ll be happy to provide the transaction reference number to assist you with your bank inquiry.
Again, we sincerely apologize for any confusion—our intention has always been to resolve this promptly and transparently.
Bought 12 boxes Pacific low sodium beef…
Bought 12 boxes Pacific low sodium beef broth. The broth I received from this company was a different color from the ones I buy at Harris Teeter - same brand. It was pale, not the brown color beef broth is. I was surprised by the sell to date only one and a half months before expiring. So was this product degraded from heat or time?
4 de junho de 2025
Resposta da Bigbigmart.com
Thank you for bringing this to our attention. We're sorry to hear about your experience with the Pacific Low Sodium Beef Broth. Product color and appearance can sometimes vary slightly by batch, but we understand your concern — especially regarding the expiration date.
We’d like to investigate this further. Could you please send us photos of the product you received via email, including the packaging, expiration date, and lot number if possible? This will help us determine whether the item may have been affected by storage conditions or age, and ensure we address the issue appropriately.
We truly appreciate your feedback and look forward to resolving this for you.
I ordered an item and a week later they…
I ordered an item and a week later they tell me they don't have it in stock, this is not a legit company but someone that takes your money and looks to buy it from someone lese on the web to ship to you.
13 de junho de 2025
Opinião espontânea
Resposta da Bigbigmart.com
We sincerely apologize for the inconvenience and frustration caused. While we strive to keep our inventory information up to date, in rare cases, there may be delays in syncing stock levels, which can result in cancellations. Please be assured that we do not charge customers unless we are able to fulfill the order, and any funds authorized are promptly released in such cases.
We are a legitimate business and fulfill thousands of orders directly from our warehouse network across the U.S. If you have not received a full refund yet, please contact us so we can assist you directly.
Great price quick delivery and quality…
Great price quick delivery and quality product
4 de junho de 2025
Resposta da Bigbigmart.com
Thank you so much for your kind feedback! We're glad to hear you were happy with the price, delivery, and product quality — we appreciate your support and hope to serve you again soon.
price was right and free delivery!
4 de junho de 2025
Resposta da Bigbigmart.com
Thank you for your feedback! We're happy to hear you were satisfied with the pricing and free delivery — we truly appreciate your support.
Follow up to my post of 6/8-25 about Bigbigmart
In a nutshell, there is not listed on the company's website, including having accessed the prior suggested .net email address, ANY Toshiba microwave oven, much more the model EM 45PIT (BS). Never was. Thus, all the reply language from the company, doubtless A I generated, has been an exercise in ongoing subterfuge.
This is a follow up to my post of 06/08/2025 about Bigbigmart and its judged misleading subsequent reply. I tried inserting what appears below in the option to edit part of the above date's posting but found that unsuccessful.
To:Customer Service
Wed, Jun 11 at 8:45 AM
Three times now I've received the same, exactly scripted message, and only having appeared in my SPAM box, thus it was found only several hours after the email from bigbigmart was sent in the very early A.M., respectively on June 10 and June 11, 2025. It reads:
From: Bigbigmart Customer Service
To:greg marlowe
Wed, Jun 11 at 2:48 AM
Hi Greg,
Thank you for your interest in this item.
Yes, the product is currently in stock and available for immediate shipping at the listed price, including free shipping. We recommend placing your order soon, as demand has been high and pricing may increase once current stock runs low.
If you have any other questions, feel free to reach out — we’re happy to help!
Best regards,
Customer Service Team
Directly below, save the PSS portion of the text, is what I emailed this A.M, June 11, 2025, to that business customer service
Also, here's a suggestion so that going forward, as per several customer reviews have recorded, a consumer does not place an order only to be informed that item suddenly is out of stock.
The solution? Employment of the following practice by virtually all over stores, some both 'stationary' as well as conducting online sales. That is, have on your website the following information regarding any product you sell. For example, if, say, just one of such an item remains in stock, state that. Also, if item is currently out of stock, divulge that as well.
Next, I find it most concerning that despite the fact that twice now I sent an email inquiry in the A.M. of a day, thus more than enough time for bigbigmart to respond during what are typically normal business hours, at least for brick and mortar businesses, whereas the established practice so far by bigbigmart, has been to transmit emails respectively, the first at 12:03 A.M, and most recently 2:48 A.M. Hence, during the time that passes after the early A.M. email is transmitted by bigbigmart, and the many hours later received declaration the item is still available, nonetheless in the interim it may have become out of stock. So, to reiterate, why doesn't bigbigmart practice what so many other online vendors do? Namely, have available 'real time information' pertinent to the actual availability of the desired product?
Why is this significant? An initial posted response from bigbigmart, regarding my prior posted remarks on Trust Pilot, in part states that while (allegedly) it's but "rare" that when an item is ordered online, nonetheless it does happen that the timing of the placed order just happens to coincide with the circumstance that the item became "out of stock." That contention, and most particularly given the good number of consumer reviews describing just that situation, item order placed, then customer subsequently being told, 'sorry, it's no longer available,' just doesn't 'fly.'
In all, why I remain reluctant to place an online order when, as has happened to some many other consumers having placed an order with the understanding it's available for purchase, but it soon turned out not so.
In summary, if bigbigmart truly wants to be known as dedicated to employing transparency relative to its advertising and sales practices, then it should have no problem, as well as no reluctance at all, to incorporate into its website the practices suggested above.
P.S. If bigbigmart is willing to issue a written guarantee that if I place the order for the microwave in question, at once it will be then available, at the listed price of $161.45 (that price not identified in any of the three aforesaid emails) and also would be shipped "immediately," let me know.
PSS. At the end of all three early A.M. sent emails, the prior inquirer is urged to send an email (have done that before several times with nary a timely response from bigbigmart) or make a phone call to 832-241-7787. I tried that yesterday during business hours. First call resulted in a delay of 10 seconds, then went to quick busy signal. Ten minutes later a second try, but the identical result. Then a third TL call and got this recording, “The wireless customer is not available at this time, please try your call later. That phone number indicated as located in Roshon, Texas.
Sincerely,
Greg Marlowe
10 de junho de 2025
Opinião espontânea
Resposta da Bigbigmart.com
Thank you for your detailed feedback and for giving us the opportunity to address your concerns.
We truly understand your frustration regarding communication delays and your experience with stock availability. Please know that we take all customer concerns seriously and are continuously working to improve both our customer service responsiveness and website transparency.
To clarify:
Our team responded to each of your inquiries via email promptly, but we understand that the messages may have landed in your spam folder, and we're sorry for the inconvenience that caused.
Regarding stock updates — while we strive to keep our listings as current as possible, inventory can fluctuate rapidly due to high demand across multiple platforms. We acknowledge your suggestion about displaying real-time stock levels and appreciate the constructive feedback.
As for phone service, we apologize for the technical issues you encountered. We are currently reviewing our phone line provider to ensure consistent availability.
Lastly, we assure you that no deceptive intent was involved regarding the product availability or pricing. The item in question was in stock at the time of your inquiry, and the price listed on our website was valid.
We’re committed to providing reliable service and hope to earn your trust in the future. Should you choose to place an order and want additional reassurance, feel free to email us directly at cs@discounttoday.net so we can confirm current stock and shipping timelines in real-time before you purchase.
Lodge Storage Tower
I ordered a Lodge storage tower. It arrived as described, it was well packaged and delivery was quick.
4 de junho de 2025
Resposta da Bigbigmart.com
Thank you so much for your feedback! We're glad to hear that your Lodge storage tower arrived as described, was well packaged, and delivered quickly. We appreciate your support and hope to serve you again soon!
I made a purchase for an item then…
I made a purchase for an item then realized I didn’t know enough about this company so I did a refund within the 30min window. Honestly wasn’t sure if I would get my money back but I did. So I just wanted to leave a review saying I am happy with this company and might actually get something now from them now I know they are legit cause I got my refund in less than 6 days. Overall I trust them now which is a positive outcome for sure.
5 de junho de 2025
Opinião espontânea
Resposta da Bigbigmart.com
Thank you so much for your thoughtful review! We completely understand wanting to be cautious when shopping online, and we’re glad to hear that your refund was processed smoothly and on time.
We truly appreciate your trust and are happy to have earned your confidence. If you ever decide to place another order, we’ll be here to assist every step of the way. Thanks again for giving us a chance!
Breached a purchase agreement
Purchased an item. They sent an order confirmation and a shipping notification that it will take about a week to arrive. A week later they send an email cancelling the order. They have relisted the item for $100 more so it wasnt an "oops we no longer have the item". They just breached the contract because they realized they sold it for less than they couldve got. I dont like being rug pulled and i dont like being lied to as i assume it never actually shipped.
6 de junho de 2025
Opinião espontânea
Resposta da Bigbigmart.com
We truly apologize for the frustration and inconvenience caused by this experience. We understand how disappointing it is to receive a cancellation after a confirmation and shipping estimate.
Please know that cancellations are never made lightly. In rare cases, system or inventory errors can occur, and when we are unable to fulfill an order as expected, we issue a full refund right away. The timing of relisting may have caused confusion, and we sincerely regret how this may have appeared. We are looking into this internally to prevent similar situations in the future.
We appreciate your feedback and the opportunity to make things right. If there’s anything else we can do for you, please feel free to reach out.
We truly apologize for the frustration and inconvenience caused by this experience. We understand how disappointing it is to receive a cancellation after a confirmation and shipping estimate.
Please know that cancellations are never made lightly. In rare cases, system or inventory errors can occur, and when we are unable to fulfill an order as expected, we issue a full refund right away. The timing of relisting may have caused confusion, and we sincerely regret how this may have appeared. We are looking into this internally to prevent similar situations in the future.
We appreciate your feedback and the opportunity to make things right. If there’s anything else we can do for you, please feel free to reach out.
Resposta da Bigbigmart.com
Thank you for your kind feedback! We're glad you were happy with the price and speedy delivery. We appreciate your support and hope to serve you again soon!
Very reasonable price arrived on time,
4 de junho de 2025
Resposta da Bigbigmart.com
Thank you for your feedback! We're happy to hear that your order arrived on time and at a reasonable price. We appreciate your support!
3 months. Haven't received anything yet.
1) Haven't received anything yet.
2) Tracking (a month later) still shows only a label printed. Nothing moved.
3) The 2 items I really wanted were refunded and not availible.
4) Only 1 out of 4 things were really availible though not shipped.
4 de junho de 2025
Resposta da Bigbigmart.com
We're truly sorry for the inconvenience and frustration caused. Your order experienced unexpected fulfillment issues, and as a result, we’ve processed a full refund for all items. Please check your original payment method for confirmation. If you have any further concerns or questions, feel free to reach out—we’re here to help.
You canceled my order then one I’ve…
You canceled my order then one I’ve been trying to get my money back. The phone doesn’t work. It seems like no answers back on all of the text and left messages to either call me or text me that they haven’t. I would not use this company at all.
20 de maio de 2025
Opinião espontânea
Resposta da Bigbigmart.com
We sincerely apologize for the experience you’ve had. Your order was canceled and the full refund has already been processed back to your original payment method. If you haven’t received a confirmation, please check your spam or junk folder, or let us know and we’ll gladly resend the details.
We understand your frustration and are sorry that our phone lines were not responsive. We do respond consistently via email, chat, and messages. If you have any further questions or concerns, please don’t hesitate to reach out — we’re here to help.
Resposta da Bigbigmart.com
Thank you so much for your kind words! We're glad to hear you were satisfied with the product, service, and shipping. We truly appreciate your support!
Resposta da Bigbigmart.com
Thank you for your feedback! We're happy to hear you were pleased with our service and response time. We appreciate your support!
Thought I purchased item too quickly…
Thought I purchased item too quickly from a website I didn’t know enough about when I saw a price that was too good to be true. Item arrived in a timely manner and charged my payment method accurately the advertised price. No regrets ordering from Bigbigmart
4 de junho de 2025
Resposta da Bigbigmart.com
Thank you so much for giving us a chance and sharing your experience! We're glad to hear your order arrived on time and as expected. If you ever need assistance in the future, we're here to help.
Fraudsters.com
Selling the SMOOTHERPRO Titanium Wide Grip Bolt Action Pen for over, $140 before tax and shipping. I literally bought this pen yesterday from Amazon for $48.20 including tax. Free shipping. Cunducting business like this should be criminal!
31 de maio de 2025
Opinião espontânea
Resposta da Bigbigmart.com
Thank you for your feedback. We’re sorry to hear about your experience and truly appreciate you bringing this to our attention.
Prices may vary across different platforms depending on the seller, availability, and fulfillment methods. If you could kindly reach out to us and confirm the exact product or link you are referring to, we’d be happy to review the details and see how we can assist further.
We value your input and hope to have the opportunity to make this right.
Caution
I am seeing the comments below, and I wish I seen this earlier. Order #732259 - I called on 5/25 PST in regards to an order purchased a few days ago. I never received an email confirmation of my purchase or anything of that sort. I spoke to Anna, she told me the item was out of stock, and she will need to process a full refund and expect to receive an email by 5/26. I'm probably going to have to follow up multiple times to make sure I get my refund. PLEASE REFUND MY ORDER
23 de maio de 2025
Opinião espontânea
Resposta da Bigbigmart.com
Thank you for reaching out, and we’re very sorry for the inconvenience. We have already sent you an email regarding your order and refund details. Kindly check your inbox as well as your spam or junk folders, as our message may have been filtered there. If you still don’t see it, please let us know and we’ll be happy to resend it. We appreciate your patience and are here to make sure this is fully resolved for you.
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