Ordered a pair of wireless earbuds, paid $42, and they showed up… eventually. Box looked like it took a round with FedEx, buds worked fine tho. Their customer-service chatbot kept looping; finally got... Ver mais
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Leia as opiniões dos outros
I got the first order in good time an the product wked just fine. A wk later i tried to order another same product an order went thru. A week or so passed an was notified that order was cancelled due... Ver mais
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First my item was given a wrong tracking number, and it was difficult to communicate to get questions answered and the people or whatever I was trying to talk to couldn't follow my input to get the is... Ver mais
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I made a purchase for an item then realized I didn’t know enough about this company so I did a refund within the 30min window. Honestly wasn’t sure if I would get my money back but I did. So I just wa... Ver mais
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Informações sobre a empresa
- Loja de roupa
- também em
- Centro comercial
Escrito pela empresa
Bigbigmart is a sneaker clothing brand focused on sneaker matching shirts—graphic tees designed to complement the colors and character of your favorite kicks.
Informações de contacto
17224 S. Figueroa Street, #E9881, 90248, Gardena, Estados Unidos da América
- +1 (210) 512 5742
- cs@bigbigmart.com
- bigbigmart.com
3,6
Aceitável
430 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
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So happy to find a good alternative to…
So happy to find a good alternative to Amazon - no issues; competitively priced, shipped immediately with timely tracking updates, arrived in perfect condition. Very satisfied!
13 de março de 2025
Resposta da Bigbigmart.com
Thank you for your kind words! 😊 We're thrilled to hear that you had a smooth experience with us and that everything arrived in perfect condition. Looking forward to your next order!
Dont waste your time and money people
Dont waste your time and money people. BigBigMart is the same as Discouttoday and both have horrible customer service, not answering calls, not answering online chats... don't take a chance to order from here.
14 de março de 2025
Opinião espontânea
Resposta da Bigbigmart.com
We're sorry to hear about your experience. We strive to provide excellent customer service and are disappointed that we fell short in your case. Our customer support team responds to all inquiries as quickly as possible, but there may have been a delay due to high demand.
That said, we noticed that you haven't placed an order with us before. Many other customers have shared positive experiences and have been able to reach our support team without issues. We believe your review may not fully reflect the typical customer experience. If you decide to place an order with us in the future, we’re confident that you’ll be satisfied with both our products and our service. Thank you for your feedback — it helps us improve.
Satisfied Customer
Reading prior reviews had me worry, but I gave them a try and I'm glad I did! Yes, their customer support communication was delayed, but when I emailed them to see when the item would be shipped, they got back to me within about 48 hours. My item arrived quite fast once shipped, and well wrapped and secured. I feel confident enough to order from this company again. Thank you!
13 de março de 2025
Resposta da Bigbigmart.com
Thank you so much for giving us a chance and sharing your positive experience! 😊 We truly appreciate your patience and understanding regarding the delayed communication. We're glad to hear that your item arrived quickly and in perfect condition once shipped. Your confidence in us means a lot, and we look forward to serving you again in the future! 🌟
Poorly wrapped order and when I…
Poorly wrapped order and when I received it the glass coffee pot was shattered will not order any thing else from you guys
11 de fevereiro de 2025
Resposta da Bigbigmart.com
We sincerely regret that your order arrived damaged. While we always strive to package items securely, shipping conditions can sometimes be unpredictable, and we understand how frustrating this must be.
Our team has already reached out to assist you, but we haven’t received any further requests from you. If you need any additional support or resolution, please don’t hesitate to contact us—we’re happy to help.
Canceled my order
I ordered an item from them and the order was canceled saying it was "out of stock". I was refunded, but the item is still available for purchase on their site now for 20 dollars more than what I ordered it for with no response from customer service for over 24 hours. I need to rate based on my own experience and would rather pay more somewhere else than justify this type of behavior.
20 de fevereiro de 2025
Opinião espontânea
Resposta da Bigbigmart.com
We sincerely apologize for your experience. The item you ordered was unfortunately out of stock at the time of processing, which is why your order was canceled and refunded.
Regarding the item's availability now at a different price, inventory fluctuates based on supplier updates and restocks, which can sometimes lead to pricing changes. We completely understand your frustration and regret any inconvenience this has caused.
We always aim to provide transparent and fair service, and we apologize for any delay in responding to your inquiry. If there’s anything else we can do to assist, please feel free to reach out.
This place is a scam
This place is a scam. They keep sending me bills for stuff I did not order. I ordered once for chocolate and paid by credit card. Then they kept saying their system did not bill me and kept sending new bills after I already paid. Then I started receiving bills for stuff I never ordered. Keep away from these scammers.
19 de fevereiro de 2025
Opinião espontânea
Resposta da Bigbigmart.com
We sincerely apologize for any confusion regarding your order and payment. It seems there has been a misunderstanding, and we would like to clarify the situation.
When you initially placed your order, payment was processed. However, due to a system error, your payment was refunded. We have already sent proof of this refund via email. Since you confirmed receiving your order on February 14, we then issued a new invoice for the order you received.
At this point, you have the product, but we have not received payment for it. You are welcome to contact your bank to verify that the refund was issued as we stated. Additionally, we want to emphasize that fraudulent billing is not something we engage in—customers always have the option to dispute transactions with their bank, which would only harm our business. We would never take such risks.
Our goal is always to serve our customers with transparency and fairness. We will be following up with you via email to address any further concerns. Again, we encourage you to check with your bank to confirm the refund and verify that payment for your received order is still pending.
Thank you for your understanding, and we look forward to resolving this with you.
Fuller manual sweeper
I purchased a Fuller manual carpet sweeper. It hardly pucks up anything. I don’t recommend this product. I would like to have returned it, but the process is more trouble than it’s worth. I wish I had just bought it from Amazon or a local store. Returning it would have been easier.
11 de fevereiro de 2025
Resposta da Bigbigmart.com
We’re sorry to hear that the Fuller manual carpet sweeper didn’t meet your expectations. We always aim to provide quality products, and we appreciate your feedback.
Regarding returns, our policy requires that the item be incorrect, defective, or damaged. However, we understand that the process can sometimes feel inconvenient, and we’re always looking for ways to improve.
If there’s anything else we can do to assist you, please let us know. We appreciate your business and your honest review.
Decent but Cust Service can improve
- Good pricing
- Difficult to contact seller
- No communication about order status and shipping
11 de fevereiro de 2025
Resposta da Bigbigmart.com
We sincerely apologize for any inconvenience you experienced. Our customer service team has sent updates regarding your order status and shipping details. Please check your email inbox, including your spam or junk folder, in case our messages were filtered there.
If you still have any concerns or need further assistance, please don't hesitate to reach out. We appreciate your feedback and your patience.
Fair price
Fair price. Part of order was back ordered. The available items were sent quickly and the remaining item was sent when available.
11 de fevereiro de 2025
Resposta da Bigbigmart.com
Thank you for your feedback! We're glad you found our pricing fair and appreciate your patience with the back-ordered item. Our goal is always to ship available products as quickly as possible while ensuring the remaining items reach you as soon as they become available.
If you have any further questions or need assistance, feel free to reach out. We appreciate your support!
Got it in a reasonable amount of time
Got it in a reasonable amount of time, even though the tracking didn't work.....
11 de fevereiro de 2025
Resposta da Bigbigmart.com
Thank you for your feedback! We're glad to hear that your order arrived within a reasonable time. We apologize for any inconvenience caused by the tracking issue—sometimes carrier updates can experience delays.
If you need any further assistance, feel free to reach out. We appreciate your support!
No product delivered, no response
I ordered a product 2 weeks ago. I received an order confirmation email with the promise of future communication regarding shipping and tracking info in 2 to 5 days and delivery in 3 to 7 days. There has been no follow-up email. And no response to my repeated email inquiries. And no response to my phone call. Total black hole of an experience. Delays are okay, but only if the company communicates and responds. If they ever reply to this review with an invitation to contact them, as they have to other reviews, that is misleading, as they don't respond. If they claim that their email correspondence went to spam, as they did in response to another customer complaint, that is untrue and another attempt to obfuscate and dodge. This is both unprofessional and unethical.
THEIR RESPONSE BELOW TO THIS REVIEW IS UNTRUE. AS PREDICTED, THEY ARE SAYING THAT THEY RESPONDED AND IT IS IN SPAM. ABSOLUTELY DECEITFUL. THEY CONTINUE TO CAMOUFLAGE THEIR LACK OF PROFESSIONALISM. THEIR BEHAVIOR IS UNETHICAL. DO NOT RELY ON THEIR REPRESENTATIONS. TOTALLY UNTRUE.
27 de janeiro de 2025
Opinião espontânea
Resposta da Bigbigmart.com
We sincerely apologize for any frustration caused by this experience. When we canceled your order, we sent an email notification regarding the cancellation, refund details, and the reason for the cancellation. Additionally, when you reached out to inquire about your order status, we also responded to your emails.
If you did not receive our responses, we kindly ask you to check your spam or junk folder, as sometimes emails may be filtered there. If you still do not see our messages, please reach out again, and we will be happy to assist you promptly.
We value your feedback and appreciate your understanding.
bad understanding direct input
First my item was given a wrong tracking number, and it was difficult to communicate to get questions answered and the people or whatever I was trying to talk to couldn't follow my input to get the issue resolved. Then it took a long time to finally start the process going to get my item replaced since the original item was delivered to Indiana instead of Ft. Worth, I guess. In the meantime, I had a disabled vehicle because I couldn't start it without proper oil level. Your whole process just didn't seem like it could understand what was happening and the long time frame was inconvenient.
16 de dezembro de 2024
Resposta da Bigbigmart.com
We sincerely apologize for the inconvenience and frustration caused by the tracking issue and communication delays. We understand how important it was for you to receive your order promptly, especially given your situation. The incorrect tracking number was an unfortunate mistake, and we regret the delay in resolving it.
Your feedback is valuable, and we will work to improve our processes to prevent similar issues in the future. If there’s anything else we can do to assist you, please let us know.
Resposta da Bigbigmart.com
You're very welcome! 😊 Let me know if you need any more help. Happy to assist! 🚀
Resposta da Bigbigmart.com
Glad to hear you’re satisfied! We appreciate your support and look forward to serving you again. 😊👍
Came on time as said which is always a…
Came on time as said which is always a plus.packaging was good and price was good.is for 78 year moms new apartment and diet.she likes that it's stainless steel pot.all is well😉
23 de janeiro de 2025
Resposta da Bigbigmart.com
Thank you for your feedback! We're happy to hear that everything arrived on time and that your mom is pleased with the product. We appreciate your support and hope she enjoys it! 😊👍
Order Debacle
I ordered Peet's Major Dickinson coffee online. I never received any notification (email or otherwise) that my order was received. Today, I went to the American Express site and saw that Bigbigmart had pending charges on my card. I'm unable to reach anyone at the company to help. It appears to be a big scam. I don't even have access to an order number.
24 de janeiro de 2025
Opinião espontânea
Resposta da Bigbigmart.com
We apologize for any confusion regarding your order. Please rest assured that we only process payments once a tracking number has been provided. Your order is currently in transit and is estimated to be delivered by January 29.
We understand your concerns about not receiving an initial confirmation email and difficulty reaching us. Sometimes, emails may end up in spam or junk folders, so please check there. Additionally, our support team is available via email and chat, and we are committed to responding as promptly as possible.
If you need further assistance, please feel free to reach out, and we’ll be happy to provide any additional information you may need. Thank you for your patience and understanding.
Everything arrived in great shape
23 de janeiro de 2025
Resposta da Bigbigmart.com
Thank you so much for your feedback! We’re happy to hear everything arrived in great shape. If you ever need any assistance or have any other questions, don’t hesitate to reach out. We’re here to help and hope to serve you again soon! 😊
This place is a joke
This place is a joke! Never received a tracking number or product.
17 de janeiro de 2025
Opinião espontânea
Resposta da Bigbigmart.com
We apologize for the inconvenience. Please contact our customer service team with your order ID, and we'll look into this for you right away. Thank you for your patience!
If buying anything pet-related (cat…
If buying anything pet-related (cat food, dog food and supplies etc.) Don’t waste your time ! I placed an order over 2 weeks ago and was told in the emailed invoice that I would receive another email when the order shipped. I never received a notification of shipment email. I reached out via the chat option on their website several times during normal business hours. Waited and waited for a representative to reply but after waiting for some time each time I tried to connect via chat I got a message saying no one was available to help me and to leave them an email. So I did. Several days later I heard back via email. The only thing this email said was “your order has been cancelled due to extended shipping times.” So, you’d think that they would have removed all pet food and supplies items from their website. But they’ve still got the same items I ordered listed as available for purchase and are taking other people’s money as we speak for orders they cannot fill. Horrible experience for a first-time buyer! Will never return. We are a 501c3 cat rescue and this pathetic level of customer service and shipping times is unacceptable in modern day times.
10 de janeiro de 2025
Opinião espontânea
Resposta da Bigbigmart.com
Thank you for sharing your experience. We sincerely apologize for the inconvenience caused and understand how frustrating this must have been, especially for your organization.
Our team strives to provide accurate availability and timely updates, but we clearly fell short in this instance. While we canceled your order due to extended shipping times to avoid further delays, we regret the lack of clear communication during the process. We will be reviewing our processes to ensure issues like this are avoided in the future.
We appreciate your feedback and will work hard to improve. If there’s anything we can do to make this right or assist your rescue organization moving forward, please don’t hesitate to reach out. Thank you for giving us the opportunity to address this.
Deceiving return policy.
I ordered a dehumidifier. Once received I noticed it did not have the pump feature. It's stated very clearly on the product page 14-day return. When I tried to return it, they stated that the return policy was only if product was defective or damaged. Very deceiving I will not purchase from this site again.
10 de janeiro de 2025
Opinião espontânea
Resposta da Bigbigmart.com
Thank you for your feedback. We apologize for any inconvenience caused and understand your concerns regarding the return policy.
Our return policy is clearly outlined on our website: https://bigbigmart.com/returns-refunds/. As stated, products can only be returned if they are incorrect, damaged by the carrier, or defective. Unfortunately, we cannot accept returns for items where the buyer has changed their mind or for features that were not included as per the product listing.
We encourage customers to review the return policy and product details carefully before making a purchase. If there’s anything further we can assist you with, please don’t hesitate to contact our customer support team. Thank you for your understanding.
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