I love this company so much!! I bought the original buggy mittens for me and the sheepskin liner for my baby when he was a newborn. Now we’re getting into the winter months I’ve decided to treat us b... Ver mais
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Leia as opiniões dos outros
Brand and product are amazing! Quality is superb and my baby is so happy with the sheepskin liner. Also loved the design collab which gives it a unique character. I’m looking forward to buying more fr... Ver mais
Customer services are often an automated affair these days, but the Binibamba team (Hannah) fished my Hail Mary out of the automatic replies and helped solve my issue. I bought a Binisuit while I was... Ver mais
A empresa respondeu
absolut verliebt in die Snuggler aus Merino. Mein Baby liebt es auf dem Fell und wir nehmen es überall mit auch zum wandern oder bouldern damit der kleine Mann es bequem hat.
Informações sobre a empresa
Escrito pela empresa
At BINIBAMBA we're all about finding ‘the one’. It’s a love letter to individuality. To having fun with fashion - no matter your age. To parenthood. To STARTING OFF, STANDING OUT. Big and little kids unite - we’re celebrating and sharing style, together. Welcome to our snuggly world. Join us and find ‘the one’ at BINIBAMBA.
Informações de contacto
Reino Unido
- customercare@binibamba.com
- binibamba.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Wonderful customer service
My package didn’t arrive as scheduled, and it was Binibamba that sent an email wondering if I’d received it. When I confirmed I had not, Hannah at customer service provided tracking info and suggestions on how to proceed. The glitch was the USPS office just 80 miles away, where it was lost- not BINI’s fault. However, Binibamba sent a replacement via DHL which arrived an amazing 3 days later! Binibamba provides wonderful 5 star customer service, in addition to their high quality adorable products.
Amazing brand with great customer…
Amazing brand with great customer service - Hannah was really helpful. I ordered an item but it was out of stock and the contacted me immediately to explain and offered me a different colour and a free gift.
Fantastic service
There seemed to be an issue with the website for me when I tried to order a product. I emailed them and they go back to me straight away. They went above and beyond to make sure I got my product and made thr experience so much easier for me. Will definitely order from them again.
Excellent customer service
Excellent customer service- quick response and help with an items out if stock. They went above and beyond ensuring I got the free gift which was a time limited offer. Very very pleased!
Really good
Really good. Returned part of the order I didn't need
Brain wasn't fully functioning maybe
Searching for a gift for my niece's new baby I tried the binibamba website but it was early in the morning. I forgot to put in her address and left mine as the delivery address. On emailing the company I was delighted to receive a reply within minutes, letting me know that they had changed the delivery address as I had requested. So sharp, on-the-ball and such gorgeous items to choose from.
Love Binibamba
Love Binibamba, ordering from Australia for my daughter in the Uk had the most wonderful customer experience with Hannah! Would definitely recommend ordering from their site again, such beautiful gifts for newborns ❤️
BINI Family, thanks!
It's the second time that I'm purchasing with BINI and I'm completely in love with the whole experience, including the walking day at clissold park! The products are super high quality 👏🏻
Congratulations for the amazing job!!
Lovely helpful staff
Lovely helpful staff, went out their way to help me with a query. Iv brought 3 of the bini bears now as gifts, they’re wonderful
Love this brand
Love this brand! Great customer service, fab designed and durability, quick delivery and beautifully packaged.
I LOVE BINIBAMBA
Amazing experience with the brand in a stroll in the park :) love the vibes and the walk we had all together.
Also purchase for few product and the quality is amazing, love it !!
Excellent customer service when helping…
Excellent customer service when helping me change the snuggler I require for my pram
Very excited to receive my order
Obsessed with everything and their…
Obsessed with everything and their customer service has been nothing short of amazing. Thank you!
The best gift to give and receive
The best gift to give and receive. Pure quality great for the organic mamas. Love that the sheepskin keeps my baby warm in the winter and regulated in the summer. Great service speedy delivery.
Mitten replacement
I purchased the buggy bundle in toast during the recent Black Friday period. Whilst I loved the puffmuff and snuggler, one of my buggy mittens arrived rather deflated.
Initially I brushed this off as I understand all products are handmade, but 25 days in I was really disappointed with the state on this particular mitten. As the sheepskin was not as plush as the other mitten, it very quickly lost its shape, creased with wear and the stitching even started coming apart. On a windy day air would even blow into the mitten, leaving my hand cold.
In writing to customer services they offered me 20% off my next purchase. However after explaining that the item I had already purchased was not fit for purpose, they agreed to send me a replacement mitten once the busy Christmas period was over. I received this replacement just in time for the cold weather in January. I couldn’t be happier with my purchases and replacement mitten.
Loving the sheepskin
Loving the sheepskin, this is the second one I order. It looks so premium we use it everyday of the year, the babies are so comfy in it.
I only wish I bought it sooner
I only wish I bought it sooner. Immediately impressed with the superior soft quality. I love it!
Love our new pram mittens
Love our new pram mittens, attaching these to the pram means one less thing to remember when leaving the house (and less chance of losing one!). Binibamba's products are great quality and I hope to see them expanding their product offering in the future.
bought my niece some slippers
bought my niece some slippers - they are perfect!
The most beautiful items
The most beautiful items, and superb customer service. Thank you ☺️
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