I was unaware I had to pay a duty fee to DHS, not a huge issue, but would have liked to have been made aware prior to ordering. Delivery was exceptionally fast.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Your stones performed exactly as described. They arrived very quickly are were perfectly packaged and arrived without breakage. Though expensive but is good value given these are handmade from mater... Ver mais
A empresa respondeu
The stones for my gozney dome S1 are fantastic. They were a perfect fit. I ordered 1 to test the product as the $444 cost felt a bit steep, that was including shipping to the US though, but after runn... Ver mais
A empresa respondeu
BISCOTTO Stones International (Norway) should ship stones from an EU country (for example, Denmark or Sweden) if the customer's country is a member of the EU. As far as I know, the stones are made in... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
I am excited to introduce Biscotto Stones International AS, a proud distributor of Biscotto Stones from Naples, Italy. These handmade stones made from clay in the gulf of Naples are designed for Pizza Ovens. Biscotto Stones offer the unique feature of enabling a pizza to be cooked with a crispy crust at 850°F for 60-90 seconds, without burning the pizza. Biscotto Stones maintain and evenly distribute the heat due to the mineral content of the alluvial clay used in the construction of the stone. As a partner of a retailer of OONI ovens, we are thrilled to offer these pizza stones which enhance the quality of the gourmet baking experience. The Biscotto Stones can be shipped to your store, or as a drop sale shipping direct to your customer. All direct shipping will be shipped using express shipping from DHL Express, and all shipments are insured against damage under transport. Biscotto Stones can be used in wood and gas ovens for businesses as well as leisure use.
Informações de contacto
Støleveien 11, 4887, Grimstad, Noruega
- +4748117479
- post@biscottostones.com
- biscottostones.com
4,5
Excelente
114 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Fantastic service uch a quick delivery from order date…
Such a quick delivery from order date it was fantastic. My wife has used the new stone and it works well. She is very pleased
2 de abril de 2023
Resposta da Biscotto Stones International AS
Thanks for a nice review Joel👍
Enjoy the journey with your new Biscotto stone.
Tom
Great Experience
Great customer service and fast shipping.
Great addition to the pizza oven.
28 de março de 2023
Resposta da Biscotto Stones International AS
Thanks Frank
Blazing fast
I've got in touch with them on Sunday, got reply back same day and got the stone on Wednesday including a customization i requested. Very well packed, no damage at all.
Thank you!
18 de março de 2023
Resposta da Biscotto Stones International AS
Hi Szabolcs,
Thank you for the feedback and review.
Feel free to send us updates on your journey using the Biscotto stone.
Tom
Thank you for helping me exchange my…
Thank you for helping me exchange my pizza stone for the right one after ordering the wrong one.
Biscotto Stones people, thank you
17 de março de 2023
Resposta da Biscotto Stones International AS
Hi Tandy,
Glad to help.
Enjoy your new Biscotto stone.
Tom
Two stones came broken
Two stones came broken. Followed the instructions, they shipped out another immediately. Frustrating but hassle free. Everything was handled beyond my expectations. Great looking stone, worth the wait. Thank You Biscotto Stones.
17 de março de 2023
Resposta da Biscotto Stones International AS
Hi Greg,
Thanks for the great review!
I’m sorry for the inconvenience the transportation crew gave you by not transporting the stones flat.
After following up this matter with DHL, they finally was able to deliver the stone in one piece 👍😎.
Keep me updated on your journey using the new stone.
Tom
Fast shipping, great product
Fast shipping. My koda 16 stone arrived well packaged in perfect shape. It was a fast arrival, considering it was shipping from Norway and sending to America.
16 de março de 2023
Resposta da Biscotto Stones International AS
Hi Jeff,
Thanks for the review, please share your journey using the stone with us 👍
Tom
Absolutely amazing customer service
Absolutely amazing customer service. Received a cracked stone and the CEO responded immediately. They had the shipping info to me within 20 min with the new stone on it's way.
7 de março de 2023
Resposta da Biscotto Stones International AS
Hi Greg, thanks for the nice review.
Tom
Super fast delivery!
Super fast delivery!
The stone is absolutely beautiful!
Can’t wait to use it.
1 de março de 2023
Resposta da Biscotto Stones International AS
Hi Nick,
Thanks for the great review.
Please share your journey with your new stone with us 😎👍
Tom
Resposta da Biscotto Stones International AS
Thanks for a great review Antonios.
Tom
Verry fast service
19 de fevereiro de 2023
Resposta da Biscotto Stones International AS
Thanks for the great review Thomas
Beat pizza stone on the market
Quick delivery easy installation and best results
26 de fevereiro de 2023
Resposta da Biscotto Stones International AS
Hi John,
Thanks for the review and please share the journey with us via our Facebook page 😎👍
Tom
How to avoid paying IMPORT DUTY
BISCOTTO Stones International (Norway) should ship stones from an EU country (for example, Denmark or Sweden) if the customer's country is a member of the EU. As far as I know, the stones are made in the EU (Italy). In this way, the buyer would save some money because he would not have to pay import duties.
21 de fevereiro de 2023
Resposta da Biscotto Stones International AS
Hi Izolan,
There should not be an import duty on Biscotto stones. There might’ve be a VAT (Value Added Tax), and that varies from country to country.
Incredible service, super fast shipping
Ordered mine on a Wednesday, received it securely packaged in Philadelphia the following Wednesday. I can't complain about an overseas shipment within 5 business days!
22 de fevereiro de 2023
Resposta da Biscotto Stones International AS
Hi Tom,
Thanks for the nice review. Please share photos from your journey with your new Biscotto stone.
Tom
Simply perfect
I had some questions regarding the stones and got a really fast response. Ordered a round stone for my Ooni and got the stone 2 days later!!
Was this the cheapest stone and shipping on the market - absolutely not. Was the quality, shipping and service perfect - yes!!
So easy choice in my mind :)
25 de janeiro de 2023
Resposta da Biscotto Stones International AS
Hi Alex, Thanks for the review. Please share your experience with your new stone 👍
Tom
Great service and the stone is much…
Great service and the stone is much better!
27 de janeiro de 2023
Resposta da Biscotto Stones International AS
Hi Casey,
Thanks for a great review.
Please share pictures with me on your journey making Neapolitan pizzas on your new Biscotto stone.
Tom
Resposta da Biscotto Stones International AS
Hi Sam,
As I explained in the email I sent you earlier, all Biscotto stones are hand made, and can vary some is size. This is also stated on the product side together with instructions on what must be done before using the stone.
Just use some fine sandpaper to even the sides on the wings, and it will fit beautifully.
Yes you need to season/cure the stone before you can use it.
Please read the instructions on this page:
https://www.biscottostones.com/pages/before-use-of-the-biscotto-stone
and this one:
https://www.biscottostones.com/pages/information-on-the-seasoning-use-and-maintenance-of-biscotto-stones
The last one is a menu link on top of the page.
So far so good
So far so good! Haven't used the stone yet but the first one was severely cracked when delivered and they sent another one out right away which safely made it! Awesome customer service!
13 de janeiro de 2023
Resposta da Biscotto Stones International AS
Thanks Hugo for the nice review! Please share pictures of your journey with the new Biscotto stone.
Tom
The first shipment had a damaged…
The first shipment had a damaged package and the stone was broken but I was sent another stone that I just received the past couple of days and this one is intact.
11 de janeiro de 2023
Resposta da Biscotto Stones International AS
Hi June,
Thanks for the review. Hope you will enjoy your new Biscotto stone, and please share photos.
Tom
Fantastic customer service
Unfortunately my first stone arrived cracked in half. Tom took care of sending out a new one and it arrived in perfect condition. It’s been a long time since I’ve dealt with a company that was as super responsive and positive when I had a problem with a delivery. Thank you Tom!!
4 de janeiro de 2023
Opinião espontânea
Resposta da Biscotto Stones International AS
My pleasure Mark.
Quality and great customer service are what Biscuits Stones International stands for 👍
Glad that your stone arrived safely, and I look forward to hearing from you on your journey using the Biscotto stone.
Tom
Easy to find stone for my Karu 16 oven…
Easy to find stone for my Karu 16 oven through website. It was good timing since they also listed % off code right on their site before year end. Shipping was decent coming out of Norway all the way to Wisconsin in about a week over holiday season. Product seems to be great handmade quality and easy process to final cure it in pizza oven.
1 de janeiro de 2023
Resposta da Biscotto Stones International AS
Thanks Kevin for nice feedback.
Please share pictures from the use with me 😎
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.