Biscuit Pet CareOpiniões 

2262
TrustScore: 3.5 em 5

3,7

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Classificada 2 em 5 estrelas

Was a great app with rewards that were wide ranging and very real. Recently had an overhaul presumably to save money and mainly became a “win entries to a competition” or “coffee if you happen to use... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

App is a little unwieldy. If you record a walk but then don't wait and hit the 'continue' button, it doesn't save it. Also some walks just disappear. Haven't managed to get enough points/biscuits for... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I’ve had the biscuit app a number of years, initially I thought it was great and the rewards were easy to reach, the app itself is useful to see how far you have walked with your dog. Last year it c... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I like to be able to log our (myself and Buddy) walks and have a comparison of similar breeds. I enjoy taking part in the quizzes and test my knowledge as well as learning new facts. Biscuit support... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Passeador de cães

Sobre Biscuit Pet Care

Escrito pela empresa

Walk-your-dog-Earn-rewards-3

Biscuit is the pet care app that rewards you for helping your dog thrive.

Track your walks, build your Care Score, complete Quests, enter exciting competitions and earn Biscuits, as you make every step count. Unlock Treat Mode to enjoy everyday perks like tastecard dining out, Coffee Club and double competition entries.

From healthier routines to little rewards along the way, Biscuit helps you care for your dog with confidence while making every walk a little more rewarding.



Download the Biscuit app

Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 82% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(2262)

107 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Greed ruined it

Same experience as everyone else. They want you to subscribe, even though they are collecting and selling your data (making money) along with adverts (making money) they now want you to pay £3.99 for the same service we’ve had for years…. Nope!

I cannot believe there are people paying £4pcm for around £10 every 1-2 months. You know that’s only £6 right? 😂

Greed got the better of this app, and it’s now not worth it. It’ll take me just shy of 365 days to get a £5 voucher as there’s no way I’m
Paying a subscription.

31 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Gone downhill

It used to be really good and could get past some of the glitches. But now it's just become extortionate and what you used to get for free is now £100 a year. Would barely make back £100 in vouchers in a year, not worth it. And to top it off there's now also adverts 🤢🤢 will be deleting my data so you can no longer sell it

30 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Not worth the time of day

Not worth the time of day
Since launch of new app full of unwanted advertising only 5 biscuits to 1 hour walk would take forever to produce a voucher great when it was free and 25 biscuits earned
Shame on you biscuit using everyone’s data for free and now
charging a subscription.
Very Greedy
Plus it drains your battery considerably

30 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Steady decline

What used to be an enjoyable way of earning a little reward and ensuring everyday we exercised our dog, probably more than our 12 year old needed, the app has declined into a barrage of adverts, completely unrelated to pet care, and this obsession to upgrade to a subscription. Dreadful!

30 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Not worth the time

Was great while it was free and made money from data gathering. However no longer worth it, full of adverts now. App deleted

29 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Unstable app, inappropriate ads, heavy monetisation

As of recent update this application is not worth using. Full screen inappropriate adverts have been introduced. These are difficult to close and almost always force you to their download page regardless of whether you touch the screen or not. There are also annoying pay now buttons everywhere. The rewards have been removed and the app no longer features interesting and engaging activities. They used to release almost weekly informative quizzes and activities but now it's just tasks like "Afternoon walk", meaning for those of us who walk our dog in the morning on sunny days, we miss out on our rewards. The app is called pet care so you think they'd let you walk your dog whenever is best suited to your dog and the conditions. They also disadvantage old or injured dogs who cannot walk 60 minutes a day. The engaging activities have been replaced with heavy monetisation systems designed to take your money. This app used to be amazing, if a little buggy. Now it's bad and buggy. The customer support team were always great, now they have stopped/can't keep up with emails and the support has stopped.

Unfortunately, nothing good lasts forever. However there are companies that refuse to compromise on quality. Biscuit is not one of those. Please check the most recent reviews on any review site (Trustpilot, Google or Apple) and you will quickly see why this app is a waste of your time.

They killed this app, but have no fear, there is now a gap in the market and a replacement will likely be here very soon. Life goes on!

29 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Not worth it

It used to be such a good app and now it’s not worth it. Especially if you subscribe you will basically be just paying for the free vouchers by the time you actually can afford one.

29 de maio de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Disappointed in recent changes , not worth it now

Like lots of others on here I’m so disappointed in the recent changes. Used it regularly and recommended it to others but fed up with Ads now on free version and downgrade from 25 points to 5 points per day.
You’d have to use it for 230 days just to get a £10 Costa voucher. Not worth it and will be deleting the App

29 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Headed downhill for a while, last update was the final nail in the coffin!

App deleted after most recent update.

As of 12/5 the app is unusable, spammed with ads anytime you click anything. Free service would take 3-4 months for a £5 voucher now. Paid service you’ll just about break even.

Paying for the privilege of selling them your data. Beyond this shortly after the final update, the app decided to glitch and my one walk got stuck ‘uploading’ at 30%. App restarted and nothing - only option on the ‘loading’ page was to upgrade to the paid version.. hmm suspicious.

I had been saving up for the airbnb voucher (as they moved the price when I was about 500 biscuits away), and was willing to upgrade for a month to hit the goal - but the glitchy app means I don’t even trust it enough to risk it.

I cashed in as many points as I could, said goodbye to the rest and deleted the app.

Shame the creators had to get quite so greedy. A change here and there is one thing but this is perhaps the fourth downgrade on usability in less than a year. They sold out and totally ruined a good thing - all recent reviews are negative, don’t bother wasting your time!

29 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

App started off great

App started off great, 25 biscuits for each dog for each walk so soon saved up enough to buy vouchers which went towards pet food etc, now it’s dropped to 5 biscuits per walk so will take 4 months to earn a voucher. Not worth it.
If you want the 25 biscuits per walk now, you have to pay them a subscription.
Full of advertisements now.
It’s turned from the best app to the worst.
Instead of being helpful they’re now plain greedy.

28 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Quick and useful response

27 de maio de 2025
logótipo da Biscuit Pet Care

Resposta da Biscuit Pet Care

Hello Sharon 😊

Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.

Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mate!

Warmest regards,
The Biscuit Team 💜

Classificada 2 em 5 estrelas

Not offering full product as promised

I paid for the Biscuit subscription for both my dogs on the understanding that the full experience and product would be offered, but it is not being provided. My subscription was based in part on being able to earn a 25 biscuit bonus for completing each sector of Quests, as was possible when the app was free. However, there has been no new Quests map now for several weeks and I am losing out on essential biscuits. This is essentially a breach of contract and I am not happy.

27 de maio de 2025
logótipo da Biscuit Pet Care

Resposta da Biscuit Pet Care

Hi Michael,

Thanks for taking the time to share your feedback. We’re really sorry to hear that your experience with the Quests feature hasn’t lived up to expectations, especially after subscribing for both your dogs.

You’re absolutely right that Quests have been a big part of what makes Biscuit fun and rewarding. We know how important it is to keep the adventure going, and we’re actively working behind the scenes on new Quest maps and improvements. While we can’t share an exact date just yet, we promise we haven’t forgotten about it.

In the meantime, we’d love to look into your account in more detail and make sure everything else is running smoothly. Please do drop us a line at support@biscuitpetcare.com so our team can follow up directly.

We appreciate your honesty, and we’re committed to making things right. Thanks for sticking with us while we keep building something better for you and your dogs.

Warm wishes,
The Biscuit Team

Classificada 5 em 5 estrelas

Great app for monitoring your dogs…

Great app for monitoring your dogs activity plus you get good rewards for both you and your best friend

27 de maio de 2025
logótipo da Biscuit Pet Care

Resposta da Biscuit Pet Care

Hi Gill😊
We’re over the moon about your 5-star review—thank you!

It’s such a delight to hear about your positive experience with Biscuit Plus. Your kind words are the ultimate treat for our team! At Biscuit, we believe that every walk, treat, and little win matters. We’re so glad we’ve been able to make your journey with your furry friend even more special.

If there’s anything you’d like to see more of, please don’t hesitate to share your ideas at support@biscuitpetcare.com. We’re always listening and love hearing from you! Thanks again for your kind words and for being part of the Biscuit journey.

With gratitude,
The Biscuit Team 💜

Classificada 5 em 5 estrelas

Great idea

Great idea. Works well. Keeps me fit!

27 de maio de 2025
logótipo da Biscuit Pet Care

Resposta da Biscuit Pet Care

Hello Alistair😊

Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.

Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mate!

Warmest regards,
The Biscuit Team 💜

Classificada 1 em 5 estrelas

When I first got this app we got 25…

When I first got this app we got 25 points per walk per my 2 dogs then extra points every 3 consecutive walks , it was easy and fun to earn rewards , then they reduced the points and took away the extra bonus points ,and increased the amount you need to actually claim a reward !! which was very disappointing but now the app is basically useless ...5 points per walk , they took away everything unless you pay monthly or change pet insurance to gain back the basic points you initially received....stars that gain you absolutely nothing in return also ...m n s voucher went from 500 to 1150 points , zero animal friends bonus anymore ...it's absolutely pointless filled with adverts and would take more than 6 months walking daily to even gain one £10 voucher ....greedy corporate company that have ruined what was once a good app ....I'll be spending my vouchers and leaving the app , it's now a waste of battery

28 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid

I have used the app for quite a while and liked it. Since the changes and the option to pay the incentive has gone. Good app ruined by ads and the company’s greed.

28 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Gone to the dogs

I have been a loyal Biscuit fan for quite a while and have sung their praises to encourage other dog owners to join. Their app has helped me keep up my dog walking and we’ve enjoyed earning points that we converted into treats. Their new premium subscription doesn’t make sense! I’m not interested in forced options like a tracking device. The calculations of cost for the premium level vs reward don’t tally unless you’re using it every day (which some of us can’t as our dogs go to a pet sitter or dog walker). Overall, I’m disappointed.

16 de janeiro de 2025
Classificada 1 em 5 estrelas

Disappointing

Used regularly when free and I didn't mind the ads as a quid pro quo but it's really sad to be forced into paying for the same rewards so I'm out. Another very disappointed customer.

27 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Such a shame that a perfectly good dog…

Such a shame that a perfectly good dog walking app changed. It’s just not worth bothering with now that they got greedy and I’m expected to pay £3.99 a month for what has been free for the past two years.
Time for me to uninstall the app I’m afraid!

27 de maio de 2025
Opinião espontânea

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