Biscuit Pet CareOpiniões 

2262
TrustScore: 3.5 em 5

3,7

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Classificada 2 em 5 estrelas

Was a great app with rewards that were wide ranging and very real. Recently had an overhaul presumably to save money and mainly became a “win entries to a competition” or “coffee if you happen to use... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

App is a little unwieldy. If you record a walk but then don't wait and hit the 'continue' button, it doesn't save it. Also some walks just disappear. Haven't managed to get enough points/biscuits for... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I’ve had the biscuit app a number of years, initially I thought it was great and the rewards were easy to reach, the app itself is useful to see how far you have walked with your dog. Last year it c... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I like to be able to log our (myself and Buddy) walks and have a comparison of similar breeds. I enjoy taking part in the quizzes and test my knowledge as well as learning new facts. Biscuit support... Ver mais

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Informações sobre a empresa

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Sobre Biscuit Pet Care

Escrito pela empresa

Walk-your-dog-Earn-rewards-3

Biscuit is the pet care app that rewards you for helping your dog thrive.

Track your walks, build your Care Score, complete Quests, enter exciting competitions and earn Biscuits, as you make every step count. Unlock Treat Mode to enjoy everyday perks like tastecard dining out, Coffee Club and double competition entries.

From healthier routines to little rewards along the way, Biscuit helps you care for your dog with confidence while making every walk a little more rewarding.



Download the Biscuit app

Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

2 mil opiniões

5 estrelas
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Respondeu a 82% das suas opiniões negativas

Geralmente responde em 48 horas

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3,7

Todas as opiniões

(2262)

107 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Not worth it anymore unfortunately

Not worth it anymore unfortunately. Used to rave about this app and use it loads. Now even if I paid the subscription ( which I am not going to ) it takes forever to build.
I get the app wants to make money but it would have lost so many customers in this process so they wont even be able to get the advertisement money. short sighted

1 de maio de 2025
Opinião espontânea
logótipo da Biscuit Pet Care

Resposta da Biscuit Pet Care

Hi Natasha,

Thank you for taking the time to share your thoughts. We’re really sorry to hear you feel this way about Biscuit now, especially knowing you used to rave about it and use it loads. That means a lot to us, and we never want to lose the trust of people who’ve supported us from the start.

We completely understand why the switch to a subscription model feels disappointing. The truth is, the old way just wasn’t sustainable. Giving out high-value rewards to everyone for free forever wasn’t something any app could keep going long-term. Moving to subscriptions was about making sure Biscuit could keep going, keep improving, and stay available for everyone, with a free plan still there for those who want it.

We also hear your point about the earn rate even with Premium—it’s fair feedback. Premium does restore the old earning rate, removes ads, and includes a PitPat Activity Monitor worth around £50 to help track your dog’s health. But we know it still needs to feel rewarding and worthwhile. We’re constantly reviewing feedback like yours to make sure the balance is right.

We know these changes have meant some people have stopped using Biscuit, and that’s something we take seriously. We’re committed to making the app better so that those who stay—and hopefully return, find real value in it.

If you’d like to share more about what would make Biscuit worth it again for you, please do drop us an email at support@biscuitpetcare.com. We’re always here to listen.

Warm regards,
The Biscuit Team

Classificada 5 em 5 estrelas

Great Value for Money

The switch to a subscription model initially surprised me, but at just £3.99 a month (less than the cost of a coffee in London) it’s a fantastic deal.

Not only do I gain access to great rewards, but I also received a free PitPat device, adding significant value. Best of all, I’m rewarded far beyond the subscription cost for something I already do: walking my dog.

10 de junho de 2025
Opinião espontânea
logótipo da Biscuit Pet Care

Resposta da Biscuit Pet Care

Hi Grant😊
We’re over the moon about your 5-star review—thank you!

It’s such a delight to hear about your positive experience with Biscuit Plus. Your kind words are the ultimate treat for our team! At Biscuit, we believe that every walk, treat, and little win matters. We’re so glad we’ve been able to make your journey with your furry friend even more special.

If there’s anything you’d like to see more of, please don’t hesitate to share your ideas at support@biscuitpetcare.com. We’re always listening and love hearing from you! Thanks again for your kind words and for being part of the Biscuit journey.

With gratitude,
The Biscuit Team 💜

Classificada 1 em 5 estrelas

Wrecked by Corporate Greed

I have been using this app for a fair while now but corporate greed (the opposite of my morals) has got the better of them now and there is no incentive to continue.
I already have a Pitpat for both my dogs so do not need a "free" one. I renewed my Animal Friends insurance, because they did give an incentive to use that company but a month later that was removed. Also I recommended this app to several people who all signed up but I didn't receive the promised rewards. I'll finish saving up for my last voucher and then will delete the app.

5 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Used to be a fantastic app

Used to be a fantastic app, where I'd earn a coffee voucher every 6-8 weeks for walking my dog and tracking it. It gave me the incentive to be more active and I loved tracking our walks. Used to get up to 25 biscuits a day and around 575 biscuits for a Caffe Nero voucher.

Now they have taken a good thing and monetized it and it's pretty much pointless using it unless you want to pay £4 a month.

They've made it so you only earn 5 biscuits a day. So it will take you around 4 months to earn enough biscuits to even buy yourself a coffee. No incentive to use it anymore so I will probably delete it. A shame after a year of loving it but I guess corporate greed outweighs experience.

9 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Changes have ruined it

I loved this app when I started using it. The recent changes have completely ruined it ...earning only 5 biscuits a day it will take about 9 months to earn anything!! It's not worth the phone battery.
I'm going to cash in my rewards and then delete the app ...it's just not worth it anymore

8 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Was good for the last few years

Was good for the last few years, worth it but the recent update has spoilt it with adds and lowering the points system, so have to walk 5 times the amount now for the same rewards, probably sold out to some greedy scab, il be deleting this straight away. Thanks.

8 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Worst business decision ever!

Have used this app for 3 years now and have recommended it to so many dog walking friends…..not any more!
Have earned great rewards but now it is totally not worth the new subscription fee.
This was a horrendous business decision and whoever made it should be made to resign!
The amount of people who will, like me delete this app and now not be incentivised to buy through any links with their biscuits.
I have never ever seen a company lose so many customers in one hit. Shame on you.
Deleted and gone forever!

6 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Upgraded Cassie to Biscuit Plus…

Upgraded Cassie to Biscuit Plus recently. Just received her new PitPat activity tracker, one of the many benefits included as part of the offer. So easy to link to my Biscuit account and now offers even more ways to keep Cassie active and earn rewards.

30 de maio de 2025
logótipo da Biscuit Pet Care

Resposta da Biscuit Pet Care

Hello Michael 😊

Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit Plus has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.

Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit Plus family. Here’s to even more adventures with your best mate!

Warmest regards,
The Biscuit Team 💜

Classificada 5 em 5 estrelas

What an awesome app

What an awesome app, I get to walk my dawg and have some many rewards, I've used this app for a while when it was free, the fact that with the £3.99 subscription I get a free £49 activity tracker to help me not only with my walks but track how much food I give my dog based on calories burned during the walks is truly Genius!!! And still earn my coffee!! Really good value for money

2 de junho de 2025
Opinião espontânea
logótipo da Biscuit Pet Care

Resposta da Biscuit Pet Care

Hi Paul 😊

Thank you so much for taking the time to leave us a 5-star review!

We’re thrilled to hear that Biscuit Plus has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.

If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.

Many thanks,
The Biscuit Team 💜🐶

Classificada 5 em 5 estrelas

A rewarding experience

I joined Biscuit just over a year ago when I saw a video of someone recommending it on TikTok. I have a Hovawart and walk about six miles a day. To earn rewards for doing something I already do seemed like a no brainer. The App is easy to use, quite intuitive. There was some details to add during the registration process.

The hardest part of using the App is remembering to turn it on.

On a couple of occasions during the year it hasn’t tracked my walk, which was annoying but it’s only happened once or twice.

There was a time when it wouldn’t work properly. I emailed support and they responded quickly and we were able to sort it. It was an issue with my weak WiFi. So now I just make sure I’m on the mobile network when I activate it.

My walks have generated £200 in rewards further year.

In the past month it has become a paid subscription service. It still makes sense to use the App as the rewards outweigh the cost.

27 de maio de 2025
logótipo da Biscuit Pet Care

Resposta da Biscuit Pet Care

Hello Sam😊

Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.

Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. Thank you so much for sharing the issues you experienced to, as this helps us tremendously in refining Biscuit.
If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit Plus family. Here’s to even more adventures with your best mate!

Warmest regards,
The Biscuit Team 💜

Classificada 5 em 5 estrelas

A great app with so much value-add for…

A great app with so much value-add for pet lovers like me!

29 de maio de 2025
Opinião espontânea
logótipo da Biscuit Pet Care

Resposta da Biscuit Pet Care

Hi David😊
We’re over the moon about your 5-star review—thank you!

It’s such a delight to hear about your positive experience with Biscuit. Your kind words are the ultimate treat for our team! At Biscuit, we believe that every walk, treat, and little win matters. We’re so glad we’ve been able to make your journey with your furry friend even more special.

If there’s anything you’d like to see more of, please don’t hesitate to share your ideas at support@biscuitpetcare.com. We’re always listening and love hearing from you! Thanks again for your kind words and for being part of the Biscuit journey.

With gratitude,
The Biscuit Team 💜

Classificada 1 em 5 estrelas

No longer viable

Biscuit WAS great, you did earn 25 biscuits a day on the basic plan this has now been reduced to five biscuits a day.
now to earn 25 biscuits you have to spend £3.99 a month on an upgraded plan.
So if you are on the basic plan to get say a £10 M&S voucher you’ll need to log one hour a day walk for 233 days to get this voucher.
I’ve stopped using the app, my dog gets walked everyday anyway, using this app is no longer an incentive.

2 de junho de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Don't like the changes

I've had this app for a couple of years and I've got to say the recent changes are not for the better. I earned 25 biscuits per day without subscription charges. Now I earn 5. I've no intention of taking out a subscription, the ads are driving me daft and I'm going to delete the account and remove the app once I've retrieved my voucher. Such a shame something so good has been spoiled

2 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

No brainer

No brainer, upgraded to paying member. Defo worth it, still get way more out and walking the dog any case. Also got my free PitPat.

2 de junho de 2025
Opinião espontânea
logótipo da Biscuit Pet Care

Resposta da Biscuit Pet Care

Hi Stanley😊
Thank you so much for taking the time to leave us a 5-star review!

We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.

If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.

Many thanks,
The Biscuit Team 💜

Classificada 1 em 5 estrelas

Good app now ruined…

As everyone else says they have ruined it with subscription and so many points for small reward . I will carry on until I have enough to buy a voucher then I will delete the app ! Pathetic

31 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Rubbish app

Deleted your app after 3 years, used up all my vouchers so now it’s not worth using this app that doesn’t care about it’s customers, been good while it was free but now it’s not worth using… goodbye.

31 de maio de 2025
Opinião espontânea

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