Bitiba Opiniões 

Resposta da Bitiba

8/10/2026

Hi Maggie,

Thank you for your lovely feedback. I'm delighted to hear that you're enjoying the subscription service and the flexibility it offers. We truly appreciate your support and are very pleased to have you as part of the bitiba community.

Team bitiba

Resposta da Bitiba

25/09/2026

Hi Sue,

Thank you for your kind review.

It's great to hear that you found the best prices for the kitten food and other products you were looking for, and that your order arrived quickly.

We work hard to offer good value and a wide range of products for pets of all ages, so feedback like yours means a lot to us.

Thank you for choosing bitiba. We look forward to helping you and your kitten again in the future!

Kind regards,

The bitiba Team

Resposta da Bitiba

25/09/2026

Hi Philippa,

Thank you for taking the time to share your experience.

We're very sorry to hear about the issues you've encountered with your delivery and the frustration this situation has caused. We understand how concerning it is when a parcel is marked as delivered but cannot be located afterwards.

We would like the opportunity to review your case again. Please contact our Customer Care team and mention your Trustpilot review so that we can take another look at the details of your order and the concerns you've raised.

Thank you for bringing this matter to our attention.

Kind regards,

The bitiba Team

Resposta da Bitiba

25/09/2026

Hi,

Thank you for taking the time to share your feedback.

It's great to hear that you're enjoying our prices, special offers and savings stamps programme, and that you were able to redeem your points for a £10 discount.

We also appreciate your comment regarding the delivery experience. While we're pleased that you're happy shopping with bitiba overall, we understand how important reliable delivery is and will take your feedback into account.

Thank you for your continued trust and support. We look forward to helping you and your pets again soon.

Kind regards,

The bitiba Team

Resposta da Bitiba

25/09/2026

Hi Amanda,

Thank you for your kind review.

We're delighted that you find bitiba reliable and appreciate the quality of our products, competitive prices and easy ordering process.

Feedback like yours means a lot to us and motivates us to continue providing great value and a smooth shopping experience for our customers and their pets.

Thank you for choosing bitiba. We look forward to helping you again in the future!

Kind regards,

The bitiba Team

Resposta da Bitiba

25/09/2026

Hi David,

Thank you for your kind review and for being a loyal customer for so many years.

It's great to know that you've consistently been happy with our prices, delivery service and overall shopping experience with bitiba. Long-term customers like you mean a lot to us.

We truly appreciate your continued trust and support. Thank you for choosing bitiba for your pet's needs.

Kind regards,

The bitiba Team

Resposta da Bitiba

25/09/2026

Hi Enza,

Thank you so much for your kind words.

It's wonderful to know that you've had such positive experiences with bitiba over the years. We're especially pleased that, on the rare occasions when something didn't go as planned, our team was able to help and find a satisfactory solution.

Thank you for your continued trust and support. Feedback like yours means a lot to us and motivates us to keep providing great service for you and your pets.

Kind regards,

The bitiba Team

Resposta da Bitiba

11/09/2026

Hi Sister Helen,

Thank you for taking the time to share your experience. I’m sorry to read how frustrating this situation has been, particularly after having been a loyal bitiba customer for many years and placing so much trust in us over that time.
From your review, it sounds as though you were faced with several issues in quick succession, and I completely understand why this would leave you feeling disappointed and frustrated.

I was also concerned to read your comments regarding the complaint you submitted and the lack of a response within the timeframe you expected. While I cannot verify the details of your case from the information available on Trustpilot, I appreciate that waiting for an update can feel especially disappointing when you have already spent time explaining the issue.

Unfortunately, I haven’t been able to locate your account using the details shown here. As Trustpilot is a public platform, I’m unable to investigate or discuss individual orders in this space. With your kind help, I would very much appreciate the opportunity to review your case fully and see whether there is anything further we can do. You can reach our customer care team via https://www.bitiba.co.uk/contact_form/ or by telephone on +44 1865 951302. As you have already contacted us, please feel free to reply to the existing case and mention your Trustpilot review, as that helps us identify and prioritise the matter more quickly.

Which brings me to the next point, regarding the lack of response you mentioned, I also wonder whether one of our automated replies may have been involved. Some of our initial responses are generated by an AI system to provide quick assistance with common enquiries. If that response does not address the situation properly, replying to it should escalate the case to a member of our customer care team for a personal review.

I realise I may sound repetitive with a suggestion that we share with other fellow Trustpilot reviewers, but contacting us through the channels above really is the only way we can securely access the order details needed to investigate matters such as refunds, invoices, vouchers and complaint handling.
Thank you again for bringing this to our attention. I truly regret the frustration caused and hope we will have the chance to look into this properly for you.

Team bitiba

Resposta da Bitiba

11/09/2026

Hi JC,

Thank you for taking the time to share your feedback. I’m genuinely sorry to read about the difficulties you’ve experienced with your recent deliveries.

It is particularly disappointing to hear this because, from your comments, it’s clear that you enjoy shopping with Bitiba and appreciate our products.

I’d also like to thank you for highlighting your concerns about DHL. Customer feedback regarding our delivery partners is taken seriously, and comments such as yours are regularly reviewed internally. I’m sorry that your recent orders have caused such disappointment.

Unfortunately, I haven’t been able to identify your account from the information visible here. As Trustpilot is a public platform, I’m unable to investigate specific orders or discuss account details in this space. With your kind help, it would be great if we had the opportunity to look into what happened and see whether we can make things right. Please contact our customer care team via https://www.bitiba.co.uk/contact_form/ . As I often mention when replying to fellow Trustpilot reviewers, that is genuinely the best, and in practice the only, way for us to review individual cases securely. If you have already been in touch with support, please feel free to reply to your existing correspondence and mention your Trustpilot review so that the matter can be located and prioritised more quickly.

Alternatively, as I can see you are aware of, you can also contact us by telephone on +44 1865 951302.

Thank you again for bringing this to our attention. I hope we’ll have the chance to hear from you through our official support channels and restore your confidence in shopping with Bitiba.

Team zooplus

Resposta da Bitiba

10/09/2026

Hello Pauline,

Thank you for your lovely review. I'm delighted to hear that you found our online ordering process easy to use and that the delivery updates kept you informed throughout. It's also great to know that our service and prices met your expectations.

Thank you for choosing bitiba and for taking the time to share your experience.

Team bitiba

Resposta da Bitiba

10/09/2026

Hi cideread,

Thank you for taking the time to leave a review. I'm very sorry to read about the difficulties you've experienced with your recent order, especially as you mention having been a long-standing Bitiba customer.

Unfortunately, I wasn't able to identify your account from the details available on Trustpilot. As this is a public platform, I cannot look into individual orders or discuss account-specific information here for privacy and security reasons. With your kind help, it would be great if we had the opportunity to review what happened and see whether we can make things right. Could you please contact our Customer Care team via https://www.bitiba.co.uk/contact_form/? That is genuinely the best, and really the only, way for us to investigate the order fully and assist you directly.

If you have already been in touch with support, please feel free to reply to any existing correspondence and mention your Trustpilot review. Sorry for sounding a little repetitive with the same advice we sometimes share with fellow Trustpilot reviewers, but referencing your review helps us identify and prioritise the case more quickly. Alternatively, you can also contact us by telephone on +44 1865 951302.

Thank you again for bringing this to our attention. We value your loyalty over the years and would welcome the chance to look into this properly through our official support channels.

Team bitiba

Resposta da Bitiba

10/09/2026

Hi Georgina,

Thank you for your fantastic feedback. It's wonderful to hear that you found the best price with us and that your order arrived quickly too.

We really appreciate your support and hope to welcome you back again soon.

Team bitiba

Resposta da Bitiba

10/09/2026

Hi Diana,

Thank you for taking the time to leave us a review. I'm pleased to hear that your order arrived promptly and that you were happy with the service you received.

Your kind words mean a lot to us. Thank you for shopping with bitiba.

Team bitiba

Resposta da Bitiba

10/09/2026

Hi Katy,

Thank you for sharing your experience with us. It's great to hear that you're enjoying our range of products, competitive prices and the convenience of Subscribe & Save. I'm especially pleased that you found the delivery and service fast and reliable.

We truly appreciate your trust in bitiba and your recommendation.

Team bitiba

Resposta da Bitiba

8/09/2026

Hi Josephine,

Thank you for taking the time to share your experience. I am very sorry to read both about the condition of the dog food you received and the difficulties you have faced when trying to get assistance.

What concerns me, in fact I should say surprises me, most is your comment that, despite several emails and telephone calls, you still feel that your case has not been properly resolved.

I have tried to locate your details using the information available on Trustpilot, but unfortunately I have not been able to identify your account. As this is a public platform, we are unable to investigate individual orders or discuss account-specific information here.

With your kind help, and apologies for having to ask for a little more of your time, I would very much appreciate the opportunity to review this properly. Could you please contact our customer care team via https://www.bitiba.co.uk/contact_form/? That remains the best, and really the only, way for us to access your order information and look into what happened. As you have already been in touch with support, please feel free to reply to your existing correspondence instead. In either case, do mention your Trustpilot review, as this helps us identify and prioritise your case more quickly.

Alternatively, you can also contact us by telephone on +44 1865 951302.

I am genuinely sorry for the experience you have described and for the impression our service has left. Thank you for bringing this matter to our attention, and I hope we will have the chance to hear from you through our official support channels and investigate this further.

Team bitiba

Resposta da Bitiba

10/09/2026

Dear Caroline,

Thank you for your wonderful review. I'm delighted to hear that you were happy with the quality and variety of the dog food, as well as the care taken with packing and delivery. It's also great to know that our updates kept you well informed along the way.

We appreciate your support and hope your dog continues to enjoy their meals.

Team bitiba

Resposta da Bitiba

10/09/2026

Hello Jo,

Thank you for your kind feedback. It's fantastic to hear that you found such a great variety of products at excellent prices on our site.

We're grateful for your recommendation and look forward to helping with your pets' needs again in the future.

Team bitiba

Resposta da Bitiba

10/09/2026

Hi Miss Moore,

Thank you for being a valued bitiba customer for so many years. It means a lot to hear that you've recently started using Subscribe & Save and that your first scheduled deliveries arrived exactly when needed.

We're delighted that the service is helping you stay stocked up with your dog's favourite food with less hassle. Thank you for your continued loyalty and for sharing your experience with others.

Team bitiba

Resposta da Bitiba

3/09/2026

Hi Chris,

Thank you for taking the time to share your experience. I'm very sorry to read about the frustration caused by the delivery of your order, and I can completely understand why that would leave you feeling disappointed and unwilling to shop with us again.

I am also sorry to hear that, after contacting us, you were left with the impression that no meaningful action was taken regarding your concerns.

Unfortunately, I haven't been able to locate your account from the details visible on Trustpilot. As this is a public platform, I cannot access or discuss individual order information here. With your kind help, it would be greatly appreciated if you could contact our customer care team via https://www.bitiba.co.uk/contact_form/ so that we can fully review what happened with the returned parcel, check the status of any refund due, and investigate the courier's handling of the shipment. As I often mention to fellow Trustpilot reviewers in similar situations, that is really the best, and indeed the only, way for us to access your order securely and assist further. If you have already been in touch with our support team, please feel free to reply to that correspondence and mention your Trustpilot review, as this helps us identify and prioritise your case more quickly.

Alternatively, you can also contact us by telephone on +44 1865 951302.

Thank you again for bringing this matter to our attention. I sincerely hope you'll give us the opportunity to review the situation properly, and I look forward to hearing from you through our official support channels.

Team bitiba

Resposta da Bitiba

3/09/2026

Hi Michele,

Thank you for taking the time to share your feedback. I'm delighted to hear that you were pleased with both the service and the prompt delivery, and that you found good value in shopping with bitiba.

Your kind words and recommendation mean a lot to us. We truly appreciate your support and look forward to helping you and your pets again soon.

Team bitiba