Bitiba Opiniões 

Resposta da Bitiba

3/09/2026

Hi Chris,

Thank you for taking the time to share your experience. I'm very sorry to read about the frustration caused by the delivery of your order, and I can completely understand why that would leave you feeling disappointed and unwilling to shop with us again.

I am also sorry to hear that, after contacting us, you were left with the impression that no meaningful action was taken regarding your concerns.

Unfortunately, I haven't been able to locate your account from the details visible on Trustpilot. As this is a public platform, I cannot access or discuss individual order information here. With your kind help, it would be greatly appreciated if you could contact our customer care team via https://www.bitiba.co.uk/contact_form/ so that we can fully review what happened with the returned parcel, check the status of any refund due, and investigate the courier's handling of the shipment. As I often mention to fellow Trustpilot reviewers in similar situations, that is really the best, and indeed the only, way for us to access your order securely and assist further. If you have already been in touch with our support team, please feel free to reply to that correspondence and mention your Trustpilot review, as this helps us identify and prioritise your case more quickly.

Alternatively, you can also contact us by telephone on +44 1865 951302.

Thank you again for bringing this matter to our attention. I sincerely hope you'll give us the opportunity to review the situation properly, and I look forward to hearing from you through our official support channels.

Team bitiba

Resposta da Bitiba

3/09/2026

Hi Michele,

Thank you for taking the time to share your feedback. I'm delighted to hear that you were pleased with both the service and the prompt delivery, and that you found good value in shopping with bitiba.

Your kind words and recommendation mean a lot to us. We truly appreciate your support and look forward to helping you and your pets again soon.

Team bitiba

Resposta da Bitiba

2/09/2026

Hi Andy,

Thank you for taking the time to share your experience. I'm very sorry to read about the difficulties you've faced, both with the failed delivery and the length of time you've been waiting for your refund. I completely understand why this has led to such frustration, especially when you took the step of cancelling the order and expected the matter to be resolved promptly.

I have been able to locate your details in our system. However, for privacy and security reasons, we are unable to discuss specific account or order information publicly on Trustpilot.

We will continue to work through the official communication channels to ensure the situation is reviewed correctly

I appreciate you bringing this to our attention and sincerely regret the disappointment and inconvenience caused.

Team bitiba

Resposta da Bitiba

2/09/2026

Hi M,

Thank you for taking the time to share your feedback. I'm delighted to hear that you found both our service quick and efficient, and that our prices offered great value too. It's wonderful to know we met your expectations.

Thank you for choosing bitiba and for recommending us through your review.

Team bitiba

Resposta da Bitiba

2/09/2026

Dear Mrs Glynn,

Many thanks for your kind words. It's great to hear that you were happy with both our competitive pricing and the efficiency of the delivery service. Providing excellent value alongside a smooth shopping experience is what we aim for every day.

We truly appreciate your support and look forward to welcoming you back.

Team bitiba

Resposta da Bitiba

Actualizada a 8/09/2026

Rosie, thank you for taking the time to share this. I’m glad the new delivery arrangement helped your order reach you within two days.

Warm regards,
the bitiba team

Resposta da Bitiba

2/09/2026

Hi Pardeep,

Thank you for taking the time to share your experience. I am sorry to read this, especially as you mention having been a bitiba customer for nine years. After such a long time shopping with us, I completely understand why this situation has left you feeling so frustrated.

I believe I have been able to locate your details in our system. However, for privacy and security reasons, we are unable to discuss or investigate individual account information publicly on Trustpilot. With that in mind, we will review your case through our official channels to understand what happened and whether there is anything further we can do to help.

Thank you again for bringing this to our attention. Feedback from long-standing customers is particularly important to us, as it helps highlight where we need to improve both our delivery experience and the support we provide.

Team bitiba

Resposta da Bitiba

2/09/2026

Hi Steve,

Thank you for taking the time to leave your review. I'm very sorry to read how frustrated and let down you feel, and I completely understand why that would leave such a poor impression.

I also noticed your comment about not wanting to speak to a bot. Some of our initial replies are generated by an AI system to provide quick responses to common queries, and I wonder whether this may have added to the feeling that your concerns were not being properly addressed. If an automated reply does not resolve the issue, responding to it should ensure the case is escalated to a member of our customer care team who can assist directly.

Unfortunately, I haven't been able to identify your account from the information visible on Trustpilot. As this is a public platform, I cannot investigate individual orders or access customer details here. With your kind help, it would be greatly appreciated if you could contact us via https://www.bitiba.co.uk/contact_form/ so that we can fully review what has happened and try to make things right. As I often mention in replies to fellow Trustpilot reviewers, that is really the only way for us to securely access your order information and provide proper assistance. If you have already contacted support, please feel free to reply to your existing correspondence and mention your Trustpilot review so that your case can be prioritised more quickly.

Alternatively, you can also reach us by telephone on +44 1865 951302.

Thank you again for bringing this matter to our attention. I hope we will have the opportunity to look into this further through our official support channels and assist you properly.

Team bitiba

Resposta da Bitiba

25/08/2026

HI Dean,
Thank you for taking the time to share your experience with us.

I am very sorry to hear about the condition of the tins you received, both with your previous orders and with your recent purchase of the 24 x 800g mixed Rocco pack.

I’ve been able to locate your details in our system - while I’m unable to discuss the specifics of your order publicly for privacy and security reasons, I can confirm that we will review what happened and follow up through our official communication channels where appropriate.

Thank you again for bringing this to our attention.

Resposta da Bitiba

2/09/2026

Dear Miss Moir,

Thank you so much for your wonderful feedback, and please accept my apologies for the delayed acknowledgement of your review.

It's fantastic to hear that you've consistently had positive experiences with us, even when occasional delays have occurred. I'm especially pleased that our customer service team has been able to offer helpful solutions and that you've found great value in your cats' favourite food. Your kind words truly mean a lot to us.

Thank you for your continued loyalty and for sharing your experience with others.

Team bitiba

Resposta da Bitiba

19/08/2026

Hi Patricia,

Thank you for taking the time to leave a review.
I'm very sorry to read that you had to wait around two weeks for your order and, just as importantly, that you felt there was a lack of communication throughout the process.

I believe I have been able to locate your details in our system. As Trustpilot is a public platform and we cannot discuss account-specific information here, I will ensure that your case is reviewed through our official channels so that we can better understand what happened and address any outstanding concerns.

Your feedback regarding both the delay and the communication you received is appreciated and will be shared with the relevant teams, as this is certainly not the experience we aim to provide.

Thank you again for bringing this to our attention.

Team bitiba

Resposta da Bitiba

18/08/2026

Hello E,

Thank you for such a wonderful review! I'm delighted to hear that you find our prices competitive and that the order updates keep you informed every step of the way. It's especially great to know that your deliveries arrive quickly and that you've had such a positive experience with us overall.

We truly appreciate your recommendation and your continued trust in bitiba.


Team bitiba

Resposta da Bitiba

18/08/2026

Hi Simon,

Thank you for taking the time to share your feedback. It's fantastic to hear that you find our website easy to use and that you're enjoying the rewards programme. I'm also pleased that your orders are reaching you promptly.

Your support means a lot to us, and we look forward to serving you again soon.

Team bitiba

Resposta da Bitiba

18/08/2026

Hi Bethan,

Thank you for taking the time to share your experience. I’m very sorry to read about the difficulties you've faced with this order and, understandably, the frustration caused by such a lengthy delay.

I have been able to locate your details in our system - for privacy and security reasons, we cannot discuss order-specific details publicly, but I will make sure your case is reviewed through our official channels so that the circumstances surrounding this delivery can be investigated properly.

Thank you again for bringing this to our attention. I’m genuinely sorry for the inconvenience and disappointment this order has caused.

Team bitiba

Resposta da Bitiba

18/08/2026

Dear Liza,

Thank you for your lovely review! It's wonderful to hear that you've found great value in our range and prices. I especially enjoyed reading that the food is appreciated by both the feral and stray cats you care for. They certainly sound like they know what they like!

We're delighted that our selection and delivery service have met your expectations. Thank you for choosing bitiba.


Team bitiba

Resposta da Bitiba

18/08/2026

Hi Andy,

Thank you for taking the time to leave a review. I'm very sorry to read that you were let down not just once, but twice, and that the experience ultimately led you to cancel and request a refund. I completely understand why this would be so disappointing, especially when you were relying on us to deliver your order successfully.

Having reviewed your details in our system, I can see that your feedback relates to a specific order history. For privacy and security reasons, I’m unable to discuss the details publicly here on Trustpilot, but I would like to reassure you that your comments regarding the failed deliveries and the resulting refund request have been noted and will be followed up via our official communication channels. [Trustpilot...Agent AI 1 | Word]

Thank you again for bringing this to our attention. Feedback like yours helps us identify where things have gone wrong and where improvements are needed.

Team bitiba

Resposta da Bitiba

18/08/2026

Hi Catherine,

Thank you for your kind words and recommendation. It's always a pleasure to hear that customers are happy with their shopping experience at bitiba.

We truly appreciate your support and hope to welcome you back again soon.

Team bitiba

Resposta da Bitiba

13/08/2026

Hi Chris,

Thank you for taking the time to share your experience.

I can completely understand why such a significant increase in price would come as a shock, especially after purchasing the same product on a repeat basis for several years.

While prices can occasionally change due to a variety of factors, a change from £62 to £97 is certainly something that requires our attention and check

Unfortunately, I haven’t been able to locate your account details from the information available on Trustpilot. As this is a public platform, I’m unable to review subscription settings, pricing history, or account-specific details here. If you would be willing to give us the opportunity to look into this properly, please contact our customer care team using our contact form: https://www.zooplus.ie/contact_form/

You can also reach us by telephone on +35 312 23 22 26.

As I’m sure fellow Trustpilot reviewers will forgive me for repeating a familiar suggestion, contacting us directly is genuinely the only way for us to investigate your particular case and provide any account-specific clarification. If you have already been in touch with our support team, please feel free to follow up and mention your Trustpilot review so that it can be reviewed more quickly.

Thank you again for bringing your concerns to our attention. I hope we will have the chance to review this with you and better understand what happened.

Team zooplus

Resposta da Bitiba

18/08/2026

Hello,

Thank you for your feedback. I'm delighted to hear that ordering through the app was quick and easy and that your dog food arrived promptly.

We really appreciate you choosing bitiba and taking the time to share your experience with others.

Team bitiba

Resposta da Bitiba

11/08/2026

Hi Les,

Thank you for taking the time to leave a review. I’m very sorry to read that, more than three weeks after placing your order on 20 July, you were still waiting for your dog's food when you wrote this review. I can completely understand your frustration.

As your review was posted yesterday, I also wanted to acknowledge it promptly and apologise for the experience you've described. A delay of this length is certainly not what we aim to provide.

Unfortunately, despite checking, I haven’t been able to identify your account from the information available here on Trustpilot. For privacy reasons, I’m unable to review or discuss order details publicly, which makes it difficult to investigate what may have happened with your delivery from this platform alone.

With your kind help, it would be great if we had the opportunity to fully review your case and see whether there is anything we can do to assist. As I often have to suggest to fellow Trustpilot reviewers in similar circumstances, please contact our Customer Care team via bitiba contact form. That remains the best, and indeed the only, way for us to access your order details and investigate properly. If you have already been in touch with our support team, please feel free to reply to the existing correspondence. In either case, kindly mention your Trustpilot review so that the matter can be prioritised accordingly.

Thank you again for bringing this to our attention. I appreciate the time you've taken to share your feedback, and I hope we'll have the opportunity to hear from you through our official support channels and look into this further.

Team bitiba