Bitiba offers a wide range of products and is definitely the best value for money; plus, the rewards scheme means you can earn extra money off your order. I'm a long-standing and very happy customer.... Ver mais
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Leia as opiniões dos outros
DO NOT TRUST! Order never came and no response despite multiple attempt to reach out! In short, ordered almost a month ago now. DHL ecommerce (NOT DHL!) delivered it to a completely different a... Ver mais
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Good website offering lots of products. Our dog's food is the cheapest on here and with the subscribe and save its even better value. Good customer service and quick delivery. Never had any proble... Ver mais
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Bitiba deal with my Order quickly and if there is a problem Customer Service on Phone are helpful The Prices at Bitiba are areas cheaper than some other companies especially if u do repeat orders a... Ver mais
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Informações sobre a empresa
Escrito pela empresa
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Informações de contacto
Estados Unidos da América
- bitiba.co.uk
4,1
Bom
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
SCAM ALERT AVOID LIKE PLAGUE!
Customer: Ewa Banys - previous review “Ewa”
After last double failed delivery, I have decided to give it one last chance. Placed order on 29/07 and parcel was “on a way” for several days. Today when I checked the tracking again, I found out that “it’s being send back to sender”
This is now beyond joke. The most disgraceful company I ever came across!
AVOID AVOID AVOID AVOID!!!!
Edit: In reply to Bitiba comment - yes customer service “apologised” however despite package now received back by them, I did not receive my money back and they stopped replying to my emails, just sent me an INVOICE for order that never reached me.
4 de agosto de 2026
Opinião espontânea
Resposta da Bitiba
Hi Ewa,
thank you very much for your update here, we will communicate with you via our official channels.
Thank you very much for your patience.
Hi Ewa,
Thank you for taking the time to share your feedback. I’m genuinely sorry to see that, after experiencing previous delivery problems, your latest order has led to even more frustration.
While I’m unable to discuss the specifics of your account or order publicly on Trustpilot, I can assure you that we will investigate and communicate with you via our official channels, since, with your details showing here, I was able to find your account in our system.
Thank you.
Team bitiba
Resposta da Bitiba
Hi Ian,
Thank you for taking the time to share your feedback, and please accept my apologies for the delayed reply.
I'm delighted to hear that you were happy with our professional and speedy service. Your kind words mean a lot and are greatly appreciated.
Thank you for choosing bitiba.
Team bitiba
Great service and good quality food
Great service and good food been using them for several years and the 6 dogs are well happy. Thanks
2 de agosto de 2026
Opinião espontânea
Resposta da Bitiba
Hello Gaynor,
Many thanks for your lovely review, and sorry for my late response. It's wonderful to hear that you've been shopping with us for several years and that all six dogs are enjoying their food.
Knowing that we're keeping so many tails wagging makes our day!
Thanks again for your continued trust and support.
Team bitiba
Eight days in
Eight days in, still waiting for delivery!!!!
Should have paid £5.00 more elsewhere for next day delivery.
One unhappy dog. GRRRRRRRRRR!!!!!
23 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Hi Mark,
Thank you for taking the time to share your feedback. I’m very sorry to read that, eight days after placing your order, you were still waiting for it to arrive. I can completely understand your frustration, especially when your dog is relying on that delivery and you feel let down by the service you received.
I’ve been able to locate your details in our system - while I’m unable to discuss the specifics of your order publicly for privacy and security reasons, I can confirm that we will review what happened and follow up through our official communication channels where appropriate.
Thank you again for bringing this to our attention.
Team bitiba
I order my dogs food on subscription…
I order my dogs food on subscription and it works well, I can delay a delivery if needed and it is much cheaper than anywhere else I have found. I also earn loyalty points which add up to a significant saving periodically.
16 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Dear Joanna,
Thank you for your fantastic review, and apologies for the delayed acknowledgement.
I'm so pleased that our subscription service is working well for you and that you're finding it both flexible and cost-effective. It's great to hear that the loyalty points are providing some extra savings too.
We truly appreciate your continued loyalty.
Team bitiba
Bitiba are quick
Bitiba are quick at sending out which is good for cat as I usually leave it too late ha ha. The downside is courier cannot read when asked to leave in safe place - its always on my door step!!
27 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Hi Ana,
Thank you for sharing your experience, and sorry for not replying sooner. I'm pleased to hear that our dispatch speed helps keep your cat stocked up with essentials. I also appreciate your feedback regarding the delivery instructions.
Thank you for your support and for bringing this to our attention.
Team bitiba
Company been spot on with subscription
Company been spot on with subscription, been using these for over 3 years getting 2 bags of dog food delivered every 5 weeks for about £120 a month until ive just saw my price for next month has gone upto £191 , charging £95 for a 12kg bag of dry food 🫨 had to cancel and go elsewhere.
29 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Hi Paul,
Thank you for taking the time to share your experience, and for your loyalty over the past three years.
I’m genuinely sorry to hear about the surprise you had when reviewing your upcoming subscription order. I can completely understand why seeing the cost of your regular dog food increase so significantly would be frustrating, particularly after such a long period of relying on the service without issues.
While product prices can fluctuate due to a variety of factors, I appreciate that an increase of this scale is something that one does not expect, and, indeed, we will check this in detail at our end and provide you with our feedback.
As I have been able to locate your account in our system, I would like to take a closer look at the details of this case. For privacy reasons, I’m unable to discuss account-specific information here on Trustpilot, but we will reach out to you through our official channels to review this further and see whether there is anything we can clarify or assist with.
Thank you again for your many years of custom and for bringing this to our attention. I’m sorry that this experience has led you to look elsewhere, and I hope we may have the opportunity to regain your trust in the future.
Team bitiba
Good quality product
Good quality product. Quick respond and delivery.Thank you.
17 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Hello Barbara,
Thank you for your kind review, and apologies for the late reply. I'm delighted that you've been happy with both the quality of the products and the speed of delivery.
Positive feedback like yours is always wonderful to receive.
Thank you for shopping with bitiba.
Team bitiba
Used for 8 years
I started using Bitiba on a regular basis about 8 years ago when I had a cat that required specialist dietary foods. As the cat family grew I found it a must need service, to able to buy in bulk on a regular basis. I think they are still the best price around for most of the litter and food that I buy and I like the ability to bring subscription orders forward, or put back if needed.
I find they ship items quickly and have even had things next day!
I had to return cat biscuits once when the brand changed the recipe and it disagreed with my cat and I got a full refund even though I had opened and used some of the product.
I like the range of products and also like to try some of their own brand products with my cats.
I definitely recommend this company.
29 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Dear Nicola,
Thank you so much for your detailed review, and please accept my apologies for the delayed response. It's fantastic to hear that bitiba has been supporting your growing cat family for so many years. I'm particularly pleased that you've found value in our subscriptions, competitive prices, product range, and customer service.
Your recommendation means a great deal to us, and we're grateful for your long-standing trust.
Team bitiba
Good delivery
Purchases arrived in two deliveries, one of which arrived the day after purchase, the second four days. Well packaged.
12 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Hello T.C.,
Thank you for your review, and apologies for my late reply. I'm pleased to hear that your order arrived well packaged and that the deliveries reached you within a reasonable timeframe.
We always aim to get our customers' pet supplies safely to their door as quickly as possible.
Thank you for choosing bitiba.
Team bitiba
Disappointing delivery standards after 10+ years as a loyal customer
I have been shopping with Bitiba for over 10 years, but their current delivery service via Evri is ruining what used to be a reliable experience.
Heavy pet supplies and bulky parcels are regularly left downstairs, delayed, or flagged with fake delivery updates by drivers who refuse to deliver directly to my front door. As a long-standing customer recovering from major surgery with strict physical restrictions, having heavy orders left stranded downstairs is completely unacceptable.
When I contacted customer support to cancel the order due to these delays, I was sent an automated copy-paste response offering a useless 10% coupon while completely ignoring the courier issue and my cancellation request.
Bitiba needs to take responsibility for the couriers they hire. A retailer is only as good as the service that delivers their goods, and after a decade of loyalty, it’s deeply frustrating to be let down like this. I won't be ordering bulky items again until they fix their logistics and customer care.
24 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Hi Maria,
Thank you for taking the time to share your experience with us. I'm also sorry for the delay in acknowledging your review.
I am truly sorry to read how disappointing your recent experiences have been, especially after more than 10 years as a loyal bitiba customer. What you've described regarding repeated delivery issues, parcels being left in unsuitable locations, and conflicting delivery updates is understandably frustrating. I can assure you that we are working our hardest every day to ensure that those instances do not occur.
Equally, I'm very surprised to learn that the response you received from our customer care team did not address your concerns in the way you expected, especially regarding your cancellation request.
As I have been able to locate your details in our system, I will ensure that your case is reviewed and followed up via our official communication channels. Unfortunately, for privacy reasons, I'm unable to discuss account-specific information here on Trustpilot.
Thank you for your many years of support and for bringing this to our attention. Feedback such as yours helps us identify where improvements are needed, and I genuinely regret that we've left you feeling let down.
Team bitiba
Fast delivery good price for quality…
Fast delivery good price for quality of dog food ect
6 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Hi Bronia,
Thank you for taking the time to leave a review, and sorry for the delayed acknowledgement. I'm delighted to hear that you were happy with the combination of fast delivery, great value, and quality products.
We really appreciate your support and hope to continue providing excellent value for your dog's essentials.
Team bitiba
Recommended
Never had a problem with my orders. Always on time. Good value, especially when ordering multi packs.
Communication also very good.
Would definitely recommend.
10 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Dear Neil,
Thank you for your wonderful feedback, and please accept my apologies for the late response.
It's great to hear that your orders consistently arrive on time and that you're benefiting from the value offered by our multipacks. I'm also pleased that our communication has met your expectations.
Thank you for your recommendation and continued support.
Team bitiba
I'm glad I found bitiba
I'm glad I found bitiba! Great prices and good value and excellent delivery! My go to place for cat gurb now :)
22 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Hi Paula,
Thank you for your lovely review, and apologies for the delayed reply. I'm thrilled that you've found us and that we've become your go-to place for your cat's food. It's fantastic to hear that you've been happy with both our prices and delivery service.
We look forward to serving you again soon.
Team bitiba
I have been using Bitba for 5 years
I have been using Bitba for 5 years. They have excellent range of products and do good offers on multi buys.
I normally place a big order and get the extra discount. Delivery normally by yodel and it's pretty good. Any questions, bitba respond swiftly.
12 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Hello Elspeth,
Thank you for your kind review, and sorry for not responding sooner.
It's wonderful to hear that you've been shopping with bitiba for five years and continue to enjoy our product range, multi-buy offers, and responsive customer service.
Long-term customers like you are incredibly important to us.
Thank you for your continued loyalty.
Team bitiba
Bitiba, a lovely company …
Bitiba always keep me informed of my repeat order. Let me know when it's due and then when it's on its way. Delivery always on time. Easy to contact if a problem. Lovely company.
8 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Dear Mrs Tibbenham,
Thank you for your lovely comments, and please accept my apologies for the delayed acknowledgement. I'm delighted to hear that the repeat order service keeps you well informed and that deliveries continue to arrive on time.
It's particularly nice to know that you find us easy to contact whenever you need assistance.
Thank you for your trust and for your kind words about bitiba.
Team bitiba
Resposta da Bitiba
Thank you for your review, AB.
I'm delighted to hear that you were happy with both our prices and the speedy delivery. Providing great value and a smooth shopping experience is exactly what we aim for, so it's wonderful to know we met your expectations.
Thank you for choosing bitiba and for taking the time to share your feedback.
Team bitiba
Always great value and fast!
Always great value, arrives really fast, probably gives the postman a hernia carrying it every time. lol.
5 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Hi L ,
Many thanks for your lovely review. It's great to hear that you continue to find good value with us and that your orders arrive so quickly.
We really appreciate your continued trust and support, and we're grateful that you've taken the time to share your experience with others.
Team bitiba
Great Service
Great Service. I use the subscribe and save. I don't have to think about when to order or worry that it won't get delivered.
4* as in the past, I have had problems with the courier service they used to use!
16 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Hello Helen,
Thank you for taking the time to share your experience. I'm delighted to hear that the Subscribe & Save service makes things easier for you and takes the worry out of remembering when to place an order.
I also appreciate your honest feedback regarding the courier issues you experienced in the past. It's great to know that your recent deliveries have met your expectations, and your comments help us continue improving our service.
Thanks again for your continued trust and support.
Team bitiba
Resposta da Bitiba
Hi Mary,
Thank you for your review. It's wonderful to hear that reordering with us was quick and straightforward.
Making it easy for our customers to get the products they need is something we work hard on, so your feedback is very much appreciated.
Thank you for choosing bitiba and for sharing your experience.
Team bitiba
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