Bitiba offers a wide range of products and is definitely the best value for money; plus, the rewards scheme means you can earn extra money off your order. I'm a long-standing and very happy customer.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
DO NOT TRUST! Order never came and no response despite multiple attempt to reach out! In short, ordered almost a month ago now. DHL ecommerce (NOT DHL!) delivered it to a completely different a... Ver mais
A empresa respondeu
Good website offering lots of products. Our dog's food is the cheapest on here and with the subscribe and save its even better value. Good customer service and quick delivery. Never had any proble... Ver mais
A empresa respondeu
Bitiba deal with my Order quickly and if there is a problem Customer Service on Phone are helpful The Prices at Bitiba are areas cheaper than some other companies especially if u do repeat orders a... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Informações de contacto
Estados Unidos da América
- bitiba.co.uk
4,1
Bom
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service and fast delivery 🚚…
Excellent service and fast delivery 🚚 Good value.
27 de junho de 2026
Opinião espontânea
Resposta da Bitiba
Hi Kelly,
Thank you for your kind words. We're so pleased to hear that you were happy with both the delivery speed and the value we offer.
Knowing that we've provided a service that meets your expectations means a lot to us. We truly appreciate your support and recommendation.
Many thanks for your review.
Team bitiba
Good product
Good product, quick response. Only problem was the deliverer: surly and impatient.
2 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Thanks so much for sharing your feedback, Chris.
I’m really pleased to hear you were happy with the product and our response times. I’m sorry to hear about your delivery experience though, and I’ll make sure your comments are passed on for review.
Team bitiba
Still had no answer to why the cold…
Still had no answer to why the cold pressed product I purchased over the years was discontinued and replaced by a dry Biscuit type substitute not the same and the dogs don't eat it the same as the other product
8 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Peter, I appreciate you taking the time to leave this review.
I’m sorry for the frustration caused by the change in product.
Please if you could follow up on your query so that we can provide more clarity for you.
Team bitiba
Had an issue with delivery took over 5…
Had an issue with delivery took over 5 working days to receive then it was damaged. But was replaced instantly I do think they need to look at there the carriers they use for delivery. This is the first time I’ve had to complain about the delivery service.
2 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Hi Mandy, thank you for your honest feedback.
While I’m glad we could resolve the issue quickly for you, I’m really sorry about the delivery delay and the condition of your parcel.
Your comments regarding the carrier are truly valuable and will be reviewed internally.
Team bitiba
Resposta da Bitiba
Many thanks for your kind words. I’m delighted to hear your order arrived promptly and everything went smoothly with your parcel.
We really appreciate your support!
Team bitiba
Always prompt delivery & at a good price
26 de junho de 2026
Opinião espontânea
Resposta da Bitiba
Thanks for taking a moment to share your experience, John.
It’s great to know you’re enjoying both our pricing and the reliability of our delivery service – that means a lot to us.
Team bitiba
They stock all the special urinary…
They stock all the special urinary products my dog needs and at the best prices. I had to contact customer service once and the response was very prompt, friendly and sorted out my problem. Goods are dispatched as soon as possible and you're kept informed for every step, I can't find any fault with this company.
2 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Dawn, reading your review truly made my day – thank you!
I’m so pleased we’ve been able to provide the products you need at the right price, alongside helpful service.
Your trust and recommendation mean a great deal to us.
Team bitiba
I don’t like Bitiba…they are unreliable…
I don’t like Bitiba…they are unreliable especially about deliveries. They seem to not care about their poor performance. Deliveries seem to take forever. Today I was told by the delivery company they hadn’t received the parcel from bitiba. Then miraculously the parcel was received. I a so don’t like how they have messed about with the Purizon dry cat food, add8ng flowers to the recipe🤷♀️
4 de julho de 2026
Opinião espontânea
Resposta da Bitiba
Hi Jo,
Thank you for taking the time to leave a review, and please accept my apologies for the slow acknowledgement of your feedback.
I'm very sorry to read that your experience with bitiba has left you feeling this way.
I was also sorry to hear your comments regarding the recent changes to the Purizon dry cat food recipe. And it would be great if we could provide you with more feedback about it.
Unfortunately, I haven't been able to identify your account from the information available on Trustpilot. As this is a public platform, I'm unable to investigate individual orders or discuss account details here. If you could please get in touch with our customer care team via https://www.bitiba.co.uk/contact_form/, that would be the best — and really the only — way for us to look into this properly and review what happened with the delivery. If you've already contacted support, please feel free to continue that conversation. In either case, mentioning your Trustpilot review will help us locate and prioritise your case more quickly.
Thank you again for sharing your experience. Feedback like yours helps us understand where we need to improve.
Team bitiba
I find it simple to order and quick…
I find it simple to order and quick delivery 😊
30 de junho de 2026
Opinião espontânea
Resposta da Bitiba
Jane, thank you for your lovely feedback. I’m so glad you find the ordering process simple and the delivery quick – exactly what we aim for.
Team bitiba
I have been ordering from Bitiba for several years and all OK
I have been ordering from Bitiba for some time now. I have cats and dogs - fussy and sometimes need to change my repeat order. Once you understand the system is easy to check on alternative items, add them to my subscribe and save and proceed. I am kept up to date with my order and delivery is great.
I check pricing every now and again but it seems great.
I would recommend them to others.
29 de junho de 2026
Opinião espontânea
Resposta da Bitiba
Thank you for your continued loyalty and for such a detailed review.
I’m really pleased to hear how well our system works for you and that you feel confident managing your orders.
Your recommendation is hugely appreciated!
Team bitiba
Damaged dog food tins
Ordered Proplan Hypoallergenic tinned dog food. Good delivery time unfortunately the tins were poorly packaged and some were dented. Some of the tins were wrapped up but others were loose and these were the damaged ones
17 de junho de 2026
Opinião espontânea
Resposta da Bitiba
Hi John,
Thank you for taking the time to share your feedback, and please accept my apologies for the delayed reply.
I'm pleased to hear that your order arrived promptly, but I'm very sorry that some of the Pro Plan Hypoallergenic tins reached you in less than perfect condition.
I believe I have been able to locate your details in our system. As we cannot discuss individual orders publicly on Trustpilot for privacy reasons, I will ensure that your comments are passed on internally and that your case is reviewed through our official channels.
Thank you again for bringing this to our attention. I hope we can provide you with a much better experience on your next order.
Team bitiba
Fantastic company good prices
Fantastic company good prices
Ordered one day received 2 days later
16 de junho de 2026
Opinião espontânea
Resposta da Bitiba
Iain, thank you for your great feedback! I’m delighted you’re happy with both our prices and the speed of delivery – that’s exactly the experience we strive to deliver.
Team bitiba
I usually rate Bitiba very highly for…
I usually rate Bitiba very highly for good value and efficient service. However, on this occasion, I only received part of my order and had to contact the company several times. The delivery company said they had received my order, but it was never delivered and eventually declared lost! Bitiba did arrange to resend the items, but I had to wait when I needed the items in preparation for going away. Not a very satisfactory experience.
26 de junho de 2026
Opinião espontânea
Resposta da Bitiba
Hello Vicki,
Thank you for taking the time to share your experience and for your continued trust in bitiba. It's wonderful to hear that you usually find our prices competitive and our service efficient.
I'm sorry that this particular order didn't meet those expectations. Having part of an order go missing, especially when you were preparing to go away, must have been frustrating and inconvenient.
I'm pleased to hear that you contacted our Customer Care team for assistance, as that's the best — and really the only — way for us to help resolve situations like this. I'm also glad that a replacement shipment could be arranged for the missing items.
Thank you again for your valued custom and for highlighting both the positives and the area where we fell short. Your feedback is greatly appreciated.
Team bitiba
Royal Canine dry dog food
Not a problem with bitiba they are very helpful just Evri loosing parcels but got what I ordered eventually would recommend completely not so sure about Evri delivery
25 de junho de 2026
Opinião espontânea
Resposta da Bitiba
Hi June, thanks so much for your review. I’m really pleased to hear you’re happy with us overall, though I completely understand your frustration with the delivery experience. We truly value your comments and will continue to review this with our carriers.
Team bitiba
Great reliable company ♥️
1 de junho de 2026
Opinião espontânea
Resposta da Bitiba
Your kind words mean a lot – thank you, Caroline! I’m so glad you see us as a reliable company, and we really appreciate your continued trust.
Team bitiba
Really good
Great value for the food I need for my cat. Easy and quick process from ordering to delivery. Very good
23 de junho de 2026
Opinião espontânea
Resposta da Bitiba
Thanks for the lovely feedback! I’m really pleased to hear you’re finding great value and a smooth ordering experience with us – that’s exactly what we aim for.
Team bitiba
Order for dog food placed 17/6/26 NOT here 23/6/26
Order for dog food placed 17/6/26, courier not even received until I raised it with Bitiba when it magically appeared backdated as 18/6/26, unfortunately we are now 7 days later and courier repeatedly failed to deliver. Again another customer let down by in this case both Bitiba and the courier EVRI. Dogs are going to have to transition to another food! My advice AVOID any discounts are really not worth the unreliable service
23 de junho de 2026
Opinião espontânea
Resposta da Bitiba
Hi Julie,
Thank you for taking the time to share your experience, and please accept my apologies for the slow acknowledgement of your review.
I’m genuinely sorry to read about the difficulties you’ve encountered with your order, and I completely appreciate why this has left you disappointed.
From the information available on Trustpilot, I haven’t been able to identify your account in our system. As Trustpilot is a public platform, I’m unable to investigate order-specific details or discuss them here. If you haven’t already done so, could you please get in touch with our customer care team via our contact form: https://www.bitiba.co.uk/contact_form/? That is the best — and really the only — way for us to access your order details and look into what happened. If you have already contacted support, please feel free to reply to your existing correspondence. In either case, please mention your Trustpilot review, as this helps us locate and prioritise your case more quickly.
I’m very sorry that both the delivery experience and our service have fallen short of your expectations on this occasion. Your feedback is important, and your help equally fundamental to ensure that we can rectify things for you and regain your trust.
Team bitiba
Let down badly by Evri
Dispatch was quick but let down badly by the courier Evri. Took 8 days for the parcel to arrive. Had to buy food from shop for my cats. Shopping experience will be better if Evri was not the courier.
16 de junho de 2026
Opinião espontânea
Resposta da Bitiba
Hi LWLW,
Thank you for taking the time to share your experience. I'm sorry to hear that, although your order was dispatched promptly from our side, the delivery took much longer than expected due to issues with the courier.
Your comments have been noted and will be shared internally, as feedback like yours helps us assess how our delivery partners are performing and where improvements may be needed.
It would be great if we could review your experience in full and make sure that we have not left anything unattended to ensure that the final outcome was the one you were expecting to experience.
Unfortunately, I haven't been able to identify your account from the details available on Trustpilot. As this is a public platform, I'm unable to review or discuss order-specific information here. If you'd like us to look into this further, please contact our customer care team via https://www.bitiba.co.uk/contact_form/. That is really the only way we can investigate the circumstances of your order and assist you directly. If you've already been in touch with support, please feel free to reply to that correspondence instead, and do mention your Trustpilot review so that we can locate and prioritise the case more quickly.
Thank you again for your feedback, and I'm sorry for the disappointment caused by the delivery delay.
Team bitiba
Excellent choice
Excellent choice, best prices and swift delivery
20 de junho de 2026
Opinião espontânea
Resposta da Bitiba
Helen, many thanks for your feedback. It’s wonderful to hear you’re enjoying our product range, prices and swift delivery – that’s what we love to deliver for our customers.
Team bitiba
Avoid like the plague
I have had an account with Bitba since 2016 and an account with the related company, Zooplus since 2013. (both are sited on same industrial estate). To date, payments for all orders have been honoured, mainly through Paypal and all orders have been delivered, thus received. In May, I placed a sizeable order as we were going away and I had to stock up on food for animals which were going into boarding accommodation. I had received a good discount offer and decided to off-set it against the order! Oh my word, then this shower became an absolute pain in the proverbial! Despite transacting happily with these two companies for a VERY LONG time, both Paypal and my Credit Card company naturally having pre-verified who I am, Zooplus has tried extracting this additional information from me for most of this week when I used a £10 off voucher combined with the further 3% I get as a result of signing up for year by paying some annual fee. Anway, the invoice amounted to a little over £14. So, I got fed-up, asked them to cancel the order, refund my money and also make a pro-rata refund of the up-front annual payment I made a few months back. Suffice to say, the £14 odd was re-imbursed following cancellation of order but the pro-rata refund has yet to be received despite being requested at least twice! I then tried placing he same order with Bitiba, no discount voucher this time, and in addition added some litter, subscribing to a regular delivery for this. That was paid through my Paypal account yesterday (Some £56). Today Bitiba has started this same nonsense. I have now asked them them to cancel the order and refund my money. Should be interesting to see how long that refund takes!
This is what both these related companies are now insisting upon: " We kindly ask you to provide a copy of a valid ID document showing your full name and date of birth so we can complete this step. Please attach the ID document as a file to your reply and do not copy or paste the document or its details into the body of the email." In all my years of using on-line platforms for buying anything, other than property, no one else has ever asked for this additional and unnecessary information, information which a pet food company Most Certainly DOES NOT NEED! What difference could having my full details , including D.O.B. have? Simply a fishing exercise to analyse and sell on my data which could lead to phishing issues and the compromise of my data! When I complained saying that they never ever even mentioned a 1st name when contacting me, either just "Bitiba Team" or "Zooplus Team", finally, a Nina Laurent contacted me (yesterday from Zooplus and today from Bitiba) with the aforementioned excerpt. Well, I don't need to contract with them going forward, rather support British owned businesses, and WILL NOT be providing them with yet further personal and confidential information!
19 de junho de 2026
Opinião espontânea
Resposta da Bitiba
Hi C,
Thank you for taking the time to share such detailed feedback, and please accept my apologies for the very late acknowledgement of your review.
I am genuinely sorry to read about the frustration this situation has caused, particularly after many years of shopping with us.
Please allow me to reassure you that requests for identity verification are not made for marketing purposes or to obtain personal information for sale to third parties. These checks are sometimes required as part of our security and fraud-prevention processes, which are designed to help protect both our customers and our business. That said, I fully appreciate that being asked to provide documentation can feel cumbersome, and your patience and understanding on this are very much appreciated.
I am also sorry to hear about your concerns regarding the refund of your membership fee and the cancellation of your recent orders. Unfortunately, I haven't been able to locate your account from the information available in this public review. For privacy and security reasons, I am unable to investigate specific account details or discuss them here on Trustpilot.
As we would still like us to review the matter, could I kindly ask you to contact our customer care team via our contact form - https://www.bitiba.co.uk/contact_form/? If you already have an ongoing correspondence with our support team, please feel free to reply to that instead. Either way, mentioning your Trustpilot review is the best way to help us identify and prioritise your case. As Trustpilot is a public platform, that is unfortunately the only way we can properly investigate the details and provide any account-specific assistance.
Thank you again for sharing your experience. Your feedback has been noted and will be passed on to the relevant teams for review.
Team bitiba
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.