Bitiba Opiniões 

Resposta da Bitiba

10/07/2026

Thank you for such a comprehensive review. I’m really pleased to hear you’re finding value across our range, delivery and pricing – and that we continue to meet your expectations. Your support means a lot to us.

Team bitiba

Resposta da Bitiba

10/07/2026

hanks for sharing your experience, John. I’m thrilled to hear the product worked so well for your dog and that she enjoys it too – that’s fantastic feedback!

Team bitiba

Resposta da Bitiba

10/07/2026

Thank you for your continued trust in us, Mrs Goslinkg.
I’m so glad your subscription orders are running smoothly and that you’re happy with both pricing and delivery updates.

Team bitiba

Resposta da Bitiba

10/07/2026

Debbie, I really appreciate your kind words. It’s great to hear you had such a smooth experience from browsing to delivery – thank you for choosing us!

Team bitiba

Resposta da Bitiba

10/07/2026

Thanks for your feedback, Rob – I really appreciate it! I’m glad you’re enjoying our prices and service, and it’s lovely to hear such positive impressions overall.

Team bitiba

Resposta da Bitiba

10/07/2026

Thank you for your thoughtful feedback, Barb. I’m pleased you’re happy with our product range and pricing, though I completely understand your concern about parcel size. That’s valuable input and something we’ll certainly take into account.

Team bitiba

Resposta da Bitiba

10/07/2026

Tricia, thank you for being such a loyal customer over the years. I’m delighted to hear that both our service and pricing continue to meet your expectations – it truly means a lot.

Team bitiba

Resposta da Bitiba

10/07/2026

Thanks so much for your review, Sarah. I’m really pleased to hear you’re happy with both the product and the price – that’s exactly what we aim for.

Team bitiba

Resposta da Bitiba

10/07/2026

Sue, thank you for your kind review. I’m glad we could resolve the issue quickly for you and that you’re enjoying the range, delivery and reward points too – it’s great to have you with us.

Team bitiba

Resposta da Bitiba

16/06/2026

Hi Hugh,

Thank you for the lovely feedback! I’m really pleased to hear you’re finding us easy to use and that you’re getting great value on your dog’s food. Fast delivery and happy pups are exactly what we aim for.

Thanks so much for your support!

Team bitiba

Resposta da Bitiba

16/06/2026

Hello Stuart,

I truly appreciate you taking the time to share this. It’s great to know our prices and deliveries have been consistent for you—exactly how it should be.

Thanks for sticking with us!

Team bitiba

Resposta da Bitiba

16/06/2026

Dear Debbie,

That’s fantastic to hear—thank you! Knowing you wouldn’t go anywhere else really means a lot.

I’m delighted you’re enjoying both our service and products.

Team bitiba

Resposta da Bitiba

16/06/2026

Hi Fiona,

What a brilliant review—thank you for your continued trust over the past five years! It’s wonderful to hear your Great Dane is well looked after and that you’re getting the most out of our subscribe & save benefits.

Your loyalty truly means a lot.

Team bitiba

Resposta da Bitiba

16/06/2026

Hello Deborah,

Many thanks for your kind words! I’m glad you’re enjoying the website, the value and those handy offers.

It’s great to hear everything is working smoothly for you.

Team bitiba

Resposta da Bitiba

16/06/2026

Hi Pauline,

Thank you for your honest feedback and for staying with us on repeat orders—it’s much appreciated.

I’m really sorry to hear about the issues with damaged boxes and, please, if I can ask you to always get in touch with our customer care team for assistance, that's the only way for us to resolve all hiccups for you.

We’re grateful you highlighted this and hope to keep improving your experience going forward.

Team bitiba

Resposta da Bitiba

12/06/2026

Hi Tim,

Thank you for taking the time to share your experience — I’m really sorry to read this, as I can completely understand how frustrating it is to be promised a 1–2 day delivery and then still be waiting without clear updates.

I’ve been able to locate your details in our system, and, as we’re unable to go into account-specific details here on Trustpilot for privacy reasons, I will make sure that your case is picked up and followed up through our official channels as a priority. Someone from our team will review what has happened with your order, address your refund request, and ensure you receive a clear resolution.

I also want to acknowledge your feedback regarding communication — some of our initial replies are generated by an AI system, designed to offer quick answers to common queries and save you time. I wonder if this may have contributed to the impression that your concerns weren’t being properly addressed. If the automated response doesn’t resolve your issue, replying to it will escalate your case to a human advisor who can assist you directly — and we’re always happy to help.

Thank you again for bringing this to our attention — I genuinely hope we can turn this experience around for you.

Team bitiba

Resposta da Bitiba

12/06/2026

Hi Sophia,

Thank you for taking the time to share your experience — I’m really sorry to hear how frustrating this situation has been for you. I completely understand how stressful it must be to be left without your dog’s food, especially after relying on a subscription service and having to arrange an alternative at short notice.

What surprises me the most is to read that you’ve had to contact our support team multiple times without getting clear answers, as well as the delays around your refund. That’s certainly not the level of service we aim to provide, and I can appreciate why this has led to such a negative impression.

Unfortunately, I wasn’t able to locate your account details based on the information provided here. For privacy reasons, we’re not able to look into or resolve individual cases directly on Trustpilot. However, if you could please get in touch with our customer care team via https://www.bitiba.co.uk/contact_form/, or follow up on previous correspondence, and reference your review, we’ll make sure your case is looked into as a priority.

Thank you again for bringing this to our attention — I truly hope we can turn this experience around for you.

Team bitiba

Resposta da Bitiba

16/06/2026

Dear Marta,

Thank you so much for your continued loyalty over the years!

I’m delighted to hear you’re happy with our range, prices and customer service—it really means a lot.

Here’s to many more smooth orders ahead!

Team bitiba

Resposta da Bitiba

16/06/2026

Hello Sandra,

Thanks for sharing your experience—it’s great to know you’ve been with us for so long!

I’m pleased you still find good value and enjoy our quick delivery.

We truly appreciate your continued support.

Team bitiba

Resposta da Bitiba

12/06/2026

Hi Andrew,

Thank you for taking the time to share your experience with us. I’m really sorry to hear about the repeated delays you’ve encountered, especially as a long-standing subscription customer — I can fully understand how frustrating it must be to rely on regular deliveries and then have to chase each order. I would also like to apologise for the slow acknowledgement of your review here.

I’ve checked based on the information available here, but unfortunately I wasn’t able to locate your account in our system. As Trustpilot is a public platform, we’re not able to access or discuss personal order details safely here. If you could kindly get in touch with our customer care team via https://www.bitiba.co.uk/contact_form/, or follow up on any existing communication, and reference your review, I’d really appreciate it — this will allow us to investigate your subscription orders properly, understand what’s causing the dispatch delays, and make sure this is addressed going forward.

Thank you again for bringing this to our attention — I truly hope we can improve your experience moving forward.

Team bitiba