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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Wonderful experience! I had already purchased a glass lunch bowl in the store, and now I've purchased another one, as well as a stainless steel lunch box and a large lunch bag. The products are excell... Ver mais

Classificada 5 em 5 estrelas

Delighted to realise that the soft cover and completely secure bottle top mean I can transport it to wherever I go to work each day... guaranteeing me freshly filtered water. Great size, solid glass,... Ver mais

Classificada 2 em 5 estrelas

It’s pretty terrible. It doesn’t keep heat, no more than few hours. Given the price, quite disappointing.. The design looks good until you start using it.. I bought five items all at once. I missed th... Ver mais

Classificada 5 em 5 estrelas

We love our superb Black & Blum storage tins and use them every day. We put all of our plastic kitchen storage items into recycling and made the switch to stainless steel and glass. We have now... Ver mais

Informações sobre a empresa

  1. Loja de bancadas
  2. Loja de acessórios de moda
  3. Loja de artigos para desportos ao ar livre
  4. Grossista de acessórios de desporto

Escrito pela empresa

We are passionate about creating beautiful, original designs that are underpinned with functionality.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

255 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 4 em 5 estrelas

Good But Charcoal Wouldn't Fit

Bottle arrived on time and well packaged. I don't think it's a problem but the charcoal was broken in two. What was more annoying was that it wouldn't fit through the neck of the bottle. I had to get a grater to shave one side - a bit of a messy job.

I left the filled bottle for about 12 hours and the water has a neutral taste which is what I'd expect (and hope for). I'll need to experiment a bit more to see if the same results apply to shorter times.

Postscript: Black + Blum kindly sent me another charcoal stick - great customer service!

25 de maio de 2017
Opinião espontânea
logótipo da Black + Blum

Resposta da Black + Blum

Hi Robin,

I’m sorry to hear the issue you have had with your charcoal filter.

Due to the fact that the stick is an organic element, it is possible that the charcoal breaks inside the vacuumed pack.

Also, since the charcoal is a natural product, each stick can vary slightly in thickness and length but it shouldn't be an issue to fit it through the neck of the bottle. Therefore we are more than happy to replace your charcoal filter and you should receive it shortly.

We hope it helps and should you need any further assistance do not hesitate to contact us.

Kind regards,
Black+Blum

Classificada 2 em 5 estrelas

Poor customer service- item arrived damaged no response from them yet

I ordered 3 x Charcoal sticks and 2 out of 3 arrived snapped in half. They sent the item in a jiffy bag. I emailed them to ask for a replacement but still haven't had a response. The lady on the phone didn't seem to sure about replacing. Its a shame as I love my water bottle but certainly won't be continuing to buy anything from them again with such poor customer service. Really disappointing.

4 de maio de 2017
Opinião espontânea
logótipo da Black + Blum

Resposta da Black + Blum

Hi Kimi,

We are sorry to hear the issue you have had with your charcoal filters.

According to our warranty policy we ask for pictures prior accepting any returns or exchange. Since you have sent a picture showing your issue please note that we are more than happy to replace your charcoal filters.

Due to the fact that the stick is an organic element, it is possible that the charcoal breaks inside the vacuumed pack.

Please note that the broken charcoal will still perform its job perfectly well, and will filter your water the same way the long stick would have done.

Also,you are still able to drink from your bottle if the charcoal has unlocked itself or if that has split into pieces since there is a little curve at the top of the bottle which would help prevent the charcoal from falling out while you are drinking.

We hope it helps and let us know if you have any questions.

Thanks and kind regards,
black+blum

Classificada 3 em 5 estrelas

I have ordered three replacement bottle …

I have ordered three replacement bottle caps. They were packed in a box with a huge amount of paper as stuffing despite the fact that they would have easily fitted in an envelope. Cork and plastic is not going to break in transit. Considering that these bottles are supposed to help reduce waste this amount of useless packaging beggars believe.

4 de maio de 2017
Opinião espontânea
logótipo da Black + Blum

Resposta da Black + Blum

Hi Miss M Heiligenstadt,

I'm really sorry to hear how your parcel was packed.

Please note that we are always trying to improve and as an eco-friendly company we try to reduce waste on as much as we can. We really appreciate your feedback but we would like you to know that we will always priorities cardboard before plastic.

We will contact our warehouse in order to investigate and make sure the right packaging is used in the future.

Should you have any further feedback do not hesitate to contact us at askme@black-blum.com.

Many thanks and kind regards,
black+blum

Classificada 2 em 5 estrelas

Love the design but unhappy with the …

Love the design but unhappy with the plastic insert, thought the one i had was damaged so i ordered a replacement and that was the same

26 de abril de 2017
Opinião espontânea
logótipo da Black + Blum

Resposta da Black + Blum

Hi David,

We are really sorry to hear the issue you have had with your Flower Loop insert.

Please note that we have emailed you to get some more information regarding this issue in order to inform our suppliers of any flaws.

We are always trying to find ways to improve and we want to make sure it will not happen again.

It would be great if you could get back to us and we will give you the assistance required as soon as possible.

We look forward to hearing from you.

Kind regards,
black+blum

Classificada 5 em 5 estrelas

Classy product (eau carafe) …

Classy product (eau carafe) which looks good on the table as well as being environmentally sound. Makes London water tasty! I use one myself and ordered another as a present for a friend on line. It arrived promptly and in good condition, friend happy with the gift!

24 de abril de 2017
Opinião espontânea
Classificada 3 em 5 estrelas

Items were much smaller than I was exp

14 de abril de 2017
Opinião espontânea
logótipo da Black + Blum

Resposta da Black + Blum

Hi David,

Thank you for your purchase.

Please note that our charcoal filter measure 12 cm and can perform its job perfectly up to 1.1 L of water.

Binchotan active charcoal has been used in Japan as a water purifier since the 17th century. It reduces chlorine, mineralises the water and balances the pH. Our binchotan active charcoal can be used for up to 6 months and amazingly recycles for many different uses after this.

We hope you enjoy your item and should you have any further questions do not hesitate to contact us directly at askme@black-blum.com.

Thanks and kind regards,
Black+Blum

Classificada 5 em 5 estrelas

Black & Blum - Loop -maison table decorations

As soon as I saw these table decorations I knew that I had to buy them, and so ordered, two Loop chrome candle holders, two chrome flower loops, a Loop candle snuffer and some candles all designed by Black and Blum. They are beautiful, elegant and sophisticated, and look absolutely wonderful on my new glass table. I have had numerous comments about how lovely they are. The service I received from Black and Blum was efficient and professional. My order arrived in a timely manner and was well packaged, keeping the items safe during delivery. I would recommend this company without reservation.

27 de março de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Glass water carafe

I wanted a glass water carafe which was stylish enough to also place on the dinner table. Having researched a few this seemed to be the most sturdy too. The charcoal removes the odd taste from my tap water and seems to out preform my previous table top filter. Very easy to use. Excellent delivery service.

27 de março de 2017
Opinião espontânea

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