BlackGold Elixir Opiniões 662

Resposta da BlackGold Elixir

6/05/2025

Thank you for sharing us your thoughts, Mark!

We're so glad to hear you're enjoying the taste and that it's hitting the mark for you.

Simple, honest feedback like this always puts a smile on our faces, we truly appreciate the love!

Resposta da BlackGold Elixir

6/05/2025

Hi Stephanie!

We're so happy to hear you’ve had an amazing experience with our customer service team.

It means a lot to us knowing that our support made a positive impact, we’re always here to help with a smile!

Resposta da BlackGold Elixir

16/04/2025

I'm truly sorry for the frustration this situation has caused, and I completely understand how upsetting it must be.

We did respond to your email confirming that your subscription was successfully cancelled. It’s possible that our message may have landed in your spam or promotions folder, apologies if it didn’t come through clearly.

To make up for the inconvenience, we’d like to offer you a 50% refund on your last purchase as a gesture of goodwill.

Again, our sincerest apologies, and thank you for your patience.

Resposta da BlackGold Elixir

Actualizada a 15/04/2025

Thank you so much for taking the time to share your feedback with us, we genuinely appreciate it. We're really sorry to hear that you found our pricing a bit on the high side. Please know that we do our very best to keep things fair and accessible, while also making sure we never compromise on the quality of our ingredients and the care that goes into every batch. It’s all about delivering real value and results you can feel.

That said, we totally understand wanting to get the most out of your purchase, so we’re happy to share that we regularly offer deals, bundles, and special promotions that can help you save while still enjoying the benefits. Be sure to keep an eye on our emails or socials so you don't miss out! We’d love for you to continue your wellness journey with us and make it even more worth your while. 💛

Resposta da BlackGold Elixir

15/04/2025

Hi Karyn!

Thank you so much for your amazing review! We're absolutely thrilled to hear that you've been enjoying the product for over a year now and that it’s been supporting your focus during the day and rest at night, that’s exactly what we love to hear. It means the world to us that it’s become such a helpful part of your daily routine.

Also, a big thank you for the kind words about our team! We’re always here to help however we can, and knowing that our support makes a difference truly motivates us. We’re so grateful to have you as part of our community! 💛

Resposta da BlackGold Elixir

11/04/2025

Thank you so much for sharing your experience with us, we’re so glad to hear that our product has been beneficial to your health over the years!

It’s great to know that you’re prioritizing your health and fitness, especially as we age. We truly appreciate your recommendation, and we’re honored to be a part of your wellness journey.

If you ever need assistance or have any questions, don’t hesitate to reach out. We’re here to help!

Wishing you continued health and happiness

Resposta da BlackGold Elixir

15/04/2025

Hello!

We're truly sorry to see your experience hasn't met your expectations, and we want to sincerely apologize for any frustration caused. Please know that your satisfaction means a lot to us, at BlackGold Elixir, we stand by our Satisfaction Guarantee and are always ready to make things right.

Our team has actually reached out to you a few times already as we genuinely want to understand what went wrong and resolve the issue for you. So far, we’ve only received one email and are currently waiting on your reply so we can move forward together.

We’d really appreciate the chance to turn this around, and we’re here with open ears and a helpful heart whenever you’re ready.

Resposta da BlackGold Elixir

3/04/2025

Hi Mythos!

Thank you for reaching out, and I truly apologize for the inconvenience you're experiencing. We’ve checked our system using the email and order reference you provided, but unfortunately, we couldn’t find any records matching your details. Additionally, the order number you shared was created more than 3years ago, so it does not appear to be related to any recent transactions.

To help resolve this as quickly as possible, could you kindly reach out to us at help@blackgoldelixir.com? We're always committed to finding a resolution and ensuring things are sorted for you. We look forward to hearing from you so we can resolve this for you immediately.

Once again, I apologize for any frustration this has caused, and thank you for your patience.

Resposta da BlackGold Elixir

31/03/2025

Hi Ann!

Thank you so much for your 5-star review! We're thrilled to hear that you're happy with your Black Gold Elixir. Your support means the world to us, and we’re so glad you're enjoying it!

If you ever have any questions or need anything, don’t hesitate to reach out. We appreciate you being a part of the Black Gold Elixir family!

Resposta da BlackGold Elixir

27/03/2025

Hi Tania!

We appreciate you sharing your experience, and we’re sorry to hear about your concerns. Our system does send an email when a subscription is purchased, followed by a reminder a few days before it processes, to ensure our customers are informed.

We also want to make sure you’re completely happy with your order. As part of our Customer Satisfaction Guarantee, our team has already reached out to offer a resolution. If you haven't seen our message yet, please check your inbox or reach out to us directly, we’d love to make this right for you.

Looking forward to assisting you!

Resposta da BlackGold Elixir

31/03/2025

Hi Justin!

Wow, thank you for such an amazing review! We're so happy to hear that you’re loving the product and found it worth every cent. We also appreciate your kind words about our prompt delivery and personal service, that means a lot to us!

Your support keeps us going, and we’re grateful to have you as part of the BlackGold Elixir family. If you ever need anything, we’re always here to help!

Resposta da BlackGold Elixir

27/03/2025

Hi Fayne!

We’re sorry for any frustration this has caused. Our team has already reached out to assist you under our Customer Satisfaction Guarantee, and we want to make this right for you as soon as possible.

If your subscription was still active at the time of processing, the order may have been automatically sent. However, we’re happy to sort this out for you. Please check your inbox for our message or reach out to us directly so we can assist with the next steps.

Looking forward to resolving this for you.

Resposta da BlackGold Elixir

31/03/2025

Hi LH!

Thank you for such an amazing review! We're so happy to hear that you're loving the Salted Caramel protein powder, it really is a game-changer! No weird aftertaste, just smooth, creamy goodness. And yes, the 2-for-1 special is definitely a great way to stock up!

We can't wait for you to try the chocolate one too. You're in for a treat! Thanks again for your support, and happy sipping!

Resposta da BlackGold Elixir

31/03/2025

Hi Chelsea!

Your review absolutely made my day, thank you so much! Mistakes can happen, but making things right as quickly as possible is always our priority. I'm so glad I could get everything sorted for you in no time!

Also, love that you enjoyed the chocolate protein powder sample! That boost of energy is exactly what we aim for, and it’s awesome to hear it delivered. If you ever need anything else, you know where to find us.

Thanks again for your kindness and support. We truly appreciate it!

Resposta da BlackGold Elixir

30/01/2025

Hi Aaron!

I’m truly sorry for the frustrating experience you've had, this is absolutely not the level of service we aim to provide. I completely understand your disappointment.

Our AI chatbot is designed to inform customers of what it can handle and where it needs human intervention, but it sounds like your experience fell short. Upon reviewing your case, it appears you contacted us 48 hours ago, and we responded to your request. If there's anything unresolved or further questions, you can simply reply to that email, and we'll get it sorted as soon as possible.

Again, I’m sorry this process has been so frustrating. We’re here to help get this fixed right