Took 8 days to order 5 day blinds, which arrived in 7 days (so 15 days all up). Turned up wrong colour and broken, half of the rollers are in pieces and the electric ones leaking liquid of some... Ver mais
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Recived an AI generated email - "there is an issue with your order that certain material out of stock." The next day recived an Urgent reminded to reply to the message and choose different stock.... Ver mais
I have placed 4 orders through Blinds Online now and cannot recommend them more! The whole process is seamless from placing your custom order, through to the installation. Seeing as they’re custom... Ver mais
A empresa respondeu
Have previously had great experiences with BlindsOnline. Great quality etc etc. However, I have been struggling to get responses over a replacement part for the last couple of months. Emails take ages... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Supplier of Custom Made Roller Blinds, Vertical Blinds, Sunscreen Blinds, Venetian Blinds, Roman Blinds and Curtains. Manufacturer of blinds and curtains to suit all window sizes.
Informações de contacto
Vesper Drive 54-60, 3805, Narre Warren, Austrália
- blindsonline.com.au
2,8
Aceitável
112 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Unreasonable replacement costs, poor communication, and broken commitments.
I am writing this review following months of unresolved service and pricing issues:
Unjustified Pricing: After purchasing an entire blind for $370.40, I was quoted $132.95 for a single replacement slat—over 35% of the total cost of a brand-new blind for one component.
Unmet Agreements: Despite being told shipping would be covered to resolve a previous order mistake, a $39.99 courier fee was added to the quote anyway.
Recurring Delays and Errors: The process to get one slat has dragged on for months. The business initially sent a plastic clip instead of the requested slat, followed by an extended back-and-forth over email to match the color after original has been discontinued.
Inaccessible Customer Support: Phone support involved waiting on hold for over 20 minutes without an answer, and the online chat function consistently fails to connect.
Given the excessive markups on individual parts, repeated order errors, and poor accessibility, I cannot recommend this business.
UPDATED INFORMATION:
Ticket Request #3109890 & Request #3066027
Your quote number is QAU3344364OO.
5 de agosto de 2026
Opinião espontânea
Resposta da Blinds Online
Hi David
I'm really sorry to read about your experience and appreciate you taking the time to share your feedback.
We'd like the opportunity to look into this for you, as we'd like to better understand what has happened. Could you please reply with your order number (or ticket number if you have it)? Once we have those details, we'll investigate the matter further and be in touch.
I look forward to hearing from you soon.
Kind regards,
Sandra
Terrible service and product
Got the electric motored roller blind in November 2025. First/original motor was replaced under warranty in April 2026 as it completely died. So lasted approx 5months. Now 3 months later the exact same thing has happened a second time to the replacement motor.
Their customer “service” is disgraceful. They don’t respond to emails and when you call on the phone you always speak to someone who is completely disinterested in helping and says they’ll call back but never ever do. I spent 2 weeks constantly chasing them up to just provide a solution! I have now had jack of their crap product and piss poor customer service that I’ve found another company and will be changing the whole blind and motor to theirs. I highly do NOT recommend using blinds online unless you want nothing but a headache!
I’ve sent an email advising of the second faulty motor along with my details, order number etc and have zero response.
The online “enquiry”/complaint didn’t give me a reference number. Just stated “thank you for your enquiry, we are experience a high volume of contact and will contact you as soon as possible so assuming that online enquiry system is proof that the contact back is bogus and set up to appease people just like via phone when the customer service person says “they call me back by the end of the day” but never do.
4 de agosto de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Renata,
Thank you for getting back to me.
I'm sorry to hear that you've already sent through your details. I've had a look, but unfortunately I haven't been able to locate your email.
Would you happen to have the ticket or enquiry number that you received when you submitted your request? If you could provide that, I'll be able to track it down much more quickly and personally look into this for you.
I look forward to hearing from you so we can get this sorted.
Kind regards,
Sandra
Hi Renata,
Thank you for taking the time to leave your feedback, and I'm very sorry to hear about your experience.
I can certainly understand how frustrating this must be, especially after already having the motor replaced under warranty. This is not the experience we want for our customers, and having a second motor fail in such a short period is certainly unusual.
Could you please provide your order number? I'd really like the opportunity to personally look into your order, review the history of the warranty replacement, and investigate why this has occurred so we can see how best to assist you.
I look forward to hearing from you.
Kind regards,
Sandra
Absolutely fantastic quality blinds and…
Absolutely fantastic quality blinds and communication with the team was great! Loved all the details and high quality materials on my Roman electric double blinds. I always get so many compliments and questions about them ☺️ Installation was super easy and took me about an hour max. Would definitely recommend these(already have) to my friends!
3 de agosto de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Anastasita,
Thank you so much for your amazing 5-star review!
We're absolutely delighted to hear how much you love your Electric Double Roman Blinds. They really are a beautiful addition to any home, and it's wonderful to know you've been receiving so many compliments on them!
It's also fantastic to hear that you found the installation straightforward and had them up in around an hour. We love making DIY projects as easy as possible.
Thank you as well for your lovely comments about our team. We're so pleased you had a great experience from start to finish, and it means so much to hear you've already recommended us to your friends.
Thank you again for taking the time to share your experience. We hope you continue to enjoy your beautiful blinds for many years to come!
Kind regards,
Sandra
We had a great experience with Tuiss…
We had a great experience with Tuiss Blinds Online. The quality is fantastic, the curtains fit perfectly, and they look beautiful in our home. Their after purchase service was also excellent, the team was incredibly helpful, responsive, and made the whole experience amazing. Highly recommend!
1 de julho de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Sophie,
Thank you so much for your wonderful 5-star review!
We're absolutely delighted to hear that you had such a great experience with us. It's fantastic to know that your curtains fit perfectly, look beautiful in your home, and that you're so happy with the quality.
We're also really pleased to hear your kind words about our After Purchase Service team. We know how important it is to have support when needed, and it's wonderful to hear that they were able to help and make the process such a positive experience.
Thank you again for taking the time to share your feedback and for your recommendation. We truly appreciate your support and hope you enjoy your beautiful new curtains for many years to come!
Have a great day!
Kind regards,
Sandra
Easy to order and speedy delivery
Super easy to place our orders and fast shipping. Love both our easi fit shutters and click to fit block out blinds. No issues, and we love having a remote for the blinds in our kids rooms. Has been months and no charging needed yet. Highly recommend
16 de julho de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Katrina,
Thank you so much for your fantastic 5-star review!
We're so pleased to hear that you found the ordering process easy and that your order arrived so quickly.
It sounds like you've chosen a great combination with the Easy Fit Shutters and Click2Fit Blockout Blinds! It's wonderful to hear you're loving the convenience of the remote-controlled blinds in your kids' rooms, and even better that they're still going strong months later without needing a recharge.
A little tip for when you do eventually need to charge them, the motors are designed for regular use, so with normal day-to-day operation you'll typically enjoy excellent battery life between charges. The great thing is that you can still operate the blinds while they're charging, so there's no interruption if they do need a top-up.
One other tip is to unplug the charger once the indicator light turns green. Just like a mobile phone, leaving the charger connected for extended periods can gradually reduce the lifespan of the lithium battery over time.
Thank you again for taking the time to share your experience and for your wonderful recommendation. We hope you continue to enjoy your new window furnishings for many years to come!
Have a great day!
Kind regards,
Sandra
Four rooms are now filled with Blinds Online Curtains
We’ve now used Blinds Online in four rooms of our home, and I genuinely couldn’t fault them. The quality is absolutely beautiful, and every product has exceeded our expectations.
The blackout linings in the bedrooms have made such a difference, creating the perfect sleep environment, while the sheer curtains add a soft, elegant finish. In our playroom, we chose the electric blinds in a fun colour that ties in perfectly with the room’s theme, and they’re incredibly easy to use.
Two of our bedrooms feature the double S-fold curtains paired with sheers, which create such a luxurious, hotel-like feel. In our lounge, we recently installed the top-down/bottom-up pleated blinds with the Tahiti sheers, and together they are the dreamiest combination, offering both privacy and beautiful natural light.
From the quality and functionality to how custom-made everything feels, we’ve been so impressed. I can’t wait to continue adding Blinds Online products throughout the rest of our home, and I’ll happily keep recommending them to anyone who asks.
31 de julho de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Zoe,
Thank you so much for your incredible 5-star review!
Wow, what a journey! We're absolutely honoured that you've trusted us with four rooms in your home, and it means so much to hear how happy you are with every product you've chosen.
It was lovely reading how each room has its own unique style and purpose. From the blackout curtains creating the perfect sleep environment, to the fun electric blinds in the playroom, and the luxurious double S-Fold curtains with sheers in the bedrooms. It sounds like you've created some truly beautiful spaces :)
I also have to say, your combination of the Top Down/Bottom Up Pleated Blinds with the Tahiti Sheers in your lounge sounds absolutely stunning. It really is a beautiful pairing that offers the perfect balance of privacy and natural light.
Thank you for your kind words about the quality, functionality and made-to-measure finish of our products. Reviews like yours mean so much to our whole team.
We can't wait to help you complete the rest of your home and truly appreciate you recommending us to your family and friends.
Have an amazing day!
Kind regards,
Sandra
Had a great experience with Blinds…
Had a great experience with Blinds Online! Their electric bamboo blinds fit our windows perfectly and look great in our house. Customer service was very helpful too. No complaints!
30 de julho de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Sarah,
Thank you so much for your wonderful 5-star review!
We're so pleased to hear that you had such a great experience with us. Your Electric Bamboo Blinds sound like the perfect choice, and it's fantastic to know they fit your windows perfectly and look amazing in your home.
I have to admit, Bamboo Blinds are one of my personal favourites. They bring so much warmth and character to a space while still looking modern and stylish.
It's also lovely to hear your kind words about our Customer Service team. They'll be thrilled to know they were able to help make the whole process an enjoyable one.
Thank you again for taking the time to share your experience. We hope you enjoy your beautiful new blinds for many years to come!
Have an awesome day!
Kind regards,
Sandra
We have had the best experience with…
We have had the best experience with blinds online the 3 times we have gotten products from them. Highly rate the quality and great service!
30 de julho de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Jess,
Thank you so much for your wonderful 5-star review!
We're absolutely delighted to hear that you've had such a great experience with us, not just once, but three times! Having customers come back to us again and again is the biggest compliment we could ask for.
It's fantastic to know you've been happy with both the quality of our products and the service you've received along the way.
Thank you again for your continued support. We really appreciate you taking the time to share your experience, and we look forward to helping you with your next project!
Have a great day!
Kind regards,
Sandra
Always the best!!
Always the best service, delivery and ofcourse blinds and curtains! Use them for every home project client and personal.
24 de julho de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Nic,
Thank you so much for your fantastic 5-star review!
We're absolutely delighted to hear that you continue to choose us for both your personal projects and your client projects. That really is the highest compliment we could receive.
It's wonderful to know that you've consistently been happy with our service, delivery, blinds and curtains. We truly appreciate your ongoing support and the trust you place in us time and time again.
I'm not sure if you're aware, but we also have a dedicated Commercial Team that works with customers just like yourself who regularly purchase for client projects. They offer exclusive discounts and special offers, so it may be worth having a chat with them.
If you're interested, simply send your details through to mitchellf@blindsonline.com.au, and Mitchell will be happy to discuss how we can support your future projects.
Thank you again for your continued support. We look forward to helping with many more projects in the future!
Have a wonderful day!
Kind regards,
Sandra
I have ordered a bunch of blinds and…
I have ordered a bunch of blinds and curtains for different rooms and love them all! They are so easy to install yourself and they make such a huge difference ! Love them. Thanks Blinds Online!
31 de julho de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Yasmin,
Thank you so much for your wonderful 5-star review!
We're so pleased to hear that you've chosen our blinds and curtains for different rooms throughout your home and that you're loving every one of them!
It's fantastic to know you found them easy to install yourself, and even better to hear they've made such a huge difference to your home. That's exactly what we love to hear.
Thank you again for your kind words and support. We hope you continue to enjoy your beautiful new window furnishings for many years to come!
Have wonderful day!
Kind regards,
Sandra
Wouldn’t go anywhere else!
I have placed 4 orders through Blinds Online now and cannot recommend them more! The whole process is seamless from placing your custom order, through to the installation.
Seeing as they’re custom made I’m always surprised by how quick they’re made and dispatched. My recent order arrived in just under 3 weeks!
We have installed curtains, sheers and blinds throughout our home, and all are amazing quality and have made such an improvement in our home.
Will 100% be using Blinds Online for the rest of our home.
30 de julho de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Sammy,
Thank you so much for your amazing 5-star review!
Wow :) four orders! We can't thank you enough for your continued support. It means so much to know that you've trusted us with your curtains, sheers and blinds throughout your home.
We're delighted to hear that you've found the whole process seamless, from placing your custom order right through to installation. It's also fantastic to know you were pleasantly surprised by how quickly your latest order arrived, especially being made to measure.
Hearing that your new window furnishings have made such a difference to your home is exactly what we love to hear.
Thank you again for your wonderful recommendation. We can't wait to help you complete the rest of your home!
Have a wonderful day!
Kind regards,
Sandra
I wasn’t sure the sheer fabric I chose…
I wasn’t sure the sheer fabric I chose from the sample was going to be exactly what I wanted, but it turned out better than I could have ever dreamed! Whenever I see other people’s sheers now I secretly feel very proud that mine are nicer. Incredible customer service too when I was having trouble choosing a colour! Plus they came so fast, quick and easy to install, excellent price for the quality and they’re surviving my two rowdy dogs using them as a personal canine scratching/drying station. Took a sec to measure and make sure they’d be centered and straight but SO worth it. Our home is now full of soft glowy light and the thick blockout overlays have definitely decreased our heating bill this winter.
31 de julho de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Mia,
Thank you so much for your fantastic 5-star review!
Your review really made us smile! We're so happy to hear that the sheer fabric turned out even better than you expected. That's exactly why we always recommend ordering our free fabric samples first, it gives you the chance to see the colours and textures in your own home before making your final choice.
I also had a laugh at your comment about secretly thinking your sheers are nicer than everyone else's! And it's great to hear they're holding up so well, even with your two rowdy dogs using them as their own personal scratching and drying station!
It's wonderful to know our Customer Service team could help you choose the perfect colour, your order arrived quickly, and installation was nice and easy. Best of all, your new sheers have filled your home with that beautiful soft, glowing light, and the blockout curtains are helping to keep your home warmer through winter.
Thank you again for sharing your experience. We really appreciate your support and hope you continue to enjoy your beautiful new window furnishings for many years to come.
Have a awesome day!
Kind regards,
Sandra
Amazing products with affordable prices
I used blinds online now for 5 rooms in our home and always so impressed with the quality! Shipping is so fast and everything is made to measure so it fits perfectly. The instructions are easy and installation made quick and simple to do and the customer service is always super helpful if any issues rises! I will be using them to do rest of our house as well!
4 de maio de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Mira,
Thank you so much for your wonderful 5-star review!
We're absolutely delighted to hear that you've chosen us for five rooms in your home already! It's fantastic to know you've been consistently impressed with the quality of your blinds, the made-to-measure fit, and our fast delivery.
We're also so pleased to hear that you found the instructions easy to follow, making installation quick and simple. Your kind words about our Customer Service team really mean a lot too—we're always here to help whenever needed.
Thank you again for your continued support. We can't wait to help you with the rest of your home when you're ready!
Have a fantastic day!
Kind regards,
Sandra
Always a win in our house!
I have used Blinds Online multiple times now, 2 sets of curtains in our main b/r, roller blinds & curtains in our living room & Electric Roman blinds in our kids rooms - all of these have been wonderful quality and lasted well. The electric blinds would have to be the favourite in our household & these all work wonderfully. I am particular impressed with the fabric range and quality; all of our rooms have significantly different fabrics and patterns and just love them all.
31 de julho de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Sophie,
Thank you so much for your lovely 5-star review!
It means so much to hear that you've come back to us time and time again for different rooms throughout your home. From your curtains and roller blinds to the Electric Roman Blinds, we're thrilled that you've been so happy with the quality and how well everything has lasted.
I had to smile when you said the Electric Roman Blinds are the favourite in your household, they're definitely a popular choice, and it's easy to see why!
It's also lovely to hear your comments about our fabric range. We're very proud of the wide selection of products and fabrics we offer, and we always encourage customers to order our free fabric samples first. It's the best way to see the colours and textures in your own home before making a decision.
Thank you again for your continued support and for taking the time to share your experience. We really appreciate it and look forward to helping you with your next project!
Kind regards,
Sandra
Sheers and blinds
My blinds and sheers from blinds online are amazing and I highly recommend them! Great quality, fast turnaround time and easy to order.
31 de julho de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Steph,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you love your new blinds and sheers. It's fantastic to know that you found the ordering process easy, the turnaround time fast, and that you're so happy with the quality of your new window furnishings.
Thank you for taking the time to recommend us. We really appreciate your support and hope you enjoy your beautiful new blinds and sheers for many years to come.
Have a wonderful day!
Kind regards,
Sandra
I’ve used Blinds online for 7 years now…
I’ve used Blinds online for 7 years now and I’m always so satisfied with the products and services! I used them in my old house and now again in my new home. The installation and instructions are so easy and I love the end result. Highly recommend blinds online!
31 de julho de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Hope,
Thank you so much for your wonderful 5-star review!
Wow :) seven years! We can't thank you enough for your continued support. It means so much to know that you've trusted us in both your previous home and your new one.
We're delighted to hear that you've consistently been happy with both our products and service, and that you find the installation and instructions so easy to follow. Knowing you love the end result every time is exactly what we strive for.
Thank you for your lovely recommendation and for choosing us over the years. We truly appreciate your loyalty and look forward to helping you with any future window furnishing projects.
Have a fabulous day !
Kind regards,
Sandra
100% recommend, you can’t go wrong!
I have had the pleasure of ordering from Blinds Online over a number of years for my current and previous home. Their customer service team has consistently been so helpful with their product knowledge, assisting me with measurements and recommending the best window solutions for each space. Each blind has been so easy to DIY install, and the blinds have withstood the test of time. I wouldn’t go anywhere else!
1 de julho de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Reem,
Thank you so much for your amazing 5-star review!
It truly means a lot to hear that you've chosen us for both your current and previous home. Having returning customers like you is the biggest compliment we could receive.
We're so pleased that our Customer Service team has been able to help with product advice, measuring, and finding the best solution for each of your windows. It's also wonderful to hear that your blinds have been easy to DIY install and, most importantly, have stood the test of time.
Thank you for your continued trust in us and for your wonderful recommendation. We really appreciate your support and look forward to helping you with any future projects.
Have an amazing day!
Kind regards,
Sandra
I have ordered from Blindsonline twice…
I have ordered from Blindsonline twice in the past and been very happy with their quality product, communication and response. However, after not receiving a confirmation email, after a recent order, and needing their advice on a few matters resulted in day of waiting on the phone for long lengths of time then to be cut off; tried call backs which also resulted in being cut after answering the phone. I did receive email responses which were automated and didn't answer my questions and many other issues which was deeply frustrating. My issues have still not been addressed and I do not have the time to try to contact them as their customer service is appalling. After reading other complaints on this site I can see that this is a common issue that they are aware of and has still not been addressed. I am not sure what has happened to this business, whether the automation is the issue, they have been sold on or they just don't care about customer service anymore, but I do know I will not be ordering or recommending them in the future.
27 de julho de 2026
Opinião espontânea
Resposta da Blinds Online
Good morning Louise,
Thank you for taking the time to get back to us. One of our Customer Service agents is now working closely with you to resolve the concerns you've raised.
We appreciate the opportunity to address the issues regarding your order and are committed to finding a positive outcome.
Thank you again for your patience and understanding while we work through this together.
Kind regards,
Sandra
29.07.26
Hi Louise,
Thank you for taking the time to leave your feedback, and I sincerely apologise for the frustration and disappointment you've experienced. It's particularly disappointing to read your review knowing that you've ordered from us previously and have always been happy with both our products and service.
We never want our customers to feel that they have to spend their day trying to get in touch with us. I can see that one of our Customer Service agents tried to call you this morning and left a voicemail message, as well as following up with an email.
We're very keen to speak with you and address the outstanding questions and concerns you have regarding your order. We truly appreciate you bringing this to our attention and are sorry that your recent experience hasn't reflected the level of service you've come to expect from us.
We look forward to hearing from you and hopefully turning this experience around.
Kind regards, Sandra
fast delivery
fast delivery, easy installation and easier operation
3 de julho de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Mr Meganoush,
Thank you so much for your 5-star review! We're delighted to hear that your order arrived quickly and that you found the installation and operation so easy.
We really appreciate your support and hope you enjoy your blinds for many years to come. If we can help with anything in the future, please don't hesitate to get in touch.
Have a great day!
Kind regards
Sandra
STAY AWAY FROM BLINDS ONLINE
I ordered a total of six vertical blinds for windows and doors on 9th May. On 25th May I received a call to say the advertised color I ordered was no longer available. I was sent samples of alternate colors however these were sent to the incorrect postal address so I did not receive them until after I reordered another color. I received my order on 17th May having sent an email asking about when the delivery would arrive. This email was ignored.
When we went to install the blinds we found every single blind was way too short and after checking all the measurements and the order I again contacted Truiss. We also received one too many blind rails. I was asked to take photos of a sample of every blind slat to show the shortfall which I did.
A return email stated that there was no error and once I fitted the blinds they would be fine. After having multiple emails ignored I phoned again on 19th May and was asked to take a photo of one blind slat hanging to show the shortfall which I did. Again I received no response. I phoned again on the morning of 26th June and was assured I would receive an update email on the 26th. No email. I phoned again that afternoon to be assured again that they would follow up with no response forthcoming.
I explained to the four different customer service staff that my husband was scheduled for major surgery and I was trying to get the blinds sorted out beforehand.
This situation has created a considerable amount of stress and upset to an already stressful time. Truiss blinds seems to be a sham company and I would strongly recommend others to not use them. In total I have spoken to four different staff member all of whom have failed to provide any of the promised feedback and assistance.
31/07/2026
Today I received the remake order of the six blinds I ordered months ago. I can't believe that they are again TOO SHORT and again I received TWO LEFT SIDE BLINDS FOR THE LOUNGE. Now I have 14 useless blinds and have wasted close to $1000. This company should be closed down. The email I received from blinds online following my first review on trustpilot asked me to remove my bad review from trustpilot once I received my remake blinds!!! The unprofessional conduct of this company is astounding. If it was possible to give zero stars I would. STAY AWAY FROM TRUISS BLINDS ONLINE.
26 de junho de 2026
Opinião espontânea
Resposta da Blinds Online
Hi Elizabeth,
Thank you for taking the time to share your experience. I'm truly sorry to hear about the difficulties you've encountered and the additional stress this has caused, particularly during what sounds like an already challenging time for you and your family.
From what you've described, it's clear we've fallen short in our communication, and I sincerely apologise for the lack of updates you've received. This is not the level of service we strive to provide.
I'd really appreciate the opportunity to personally review your order and ensure this is resolved as quickly as possible. If you could please email your order number and a copy of this review to krisap@blindsonline.com.au, I'll investigate everything that's happened and contact you directly.
Thank you again for bringing this to our attention, and I hope we have the opportunity to make this right.
Kind regards,
Krisa
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