Took 8 days to order 5 day blinds, which arrived in 7 days (so 15 days all up). Turned up wrong colour and broken, half of the rollers are in pieces and the electric ones leaking liquid of some... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Recived an AI generated email - "there is an issue with your order that certain material out of stock." The next day recived an Urgent reminded to reply to the message and choose different stock.... Ver mais
I have placed 4 orders through Blinds Online now and cannot recommend them more! The whole process is seamless from placing your custom order, through to the installation. Seeing as they’re custom... Ver mais
A empresa respondeu
Have previously had great experiences with BlindsOnline. Great quality etc etc. However, I have been struggling to get responses over a replacement part for the last couple of months. Emails take ages... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Supplier of Custom Made Roller Blinds, Vertical Blinds, Sunscreen Blinds, Venetian Blinds, Roman Blinds and Curtains. Manufacturer of blinds and curtains to suit all window sizes.
Informações de contacto
Vesper Drive 54-60, 3805, Narre Warren, Austrália
- blindsonline.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Defective blinds stopped working within weeks
Purchased electric Roman blinds to restyle my home for sale. They stopped working a couple of weeks later. The motor gets no power. They are stuck in the down position and I’m living in darkness. I called BlindsOnline and was told technical team will come back to me. I told them I’m selling my house and please come back to me urgently as I can’t lift the blinds. No response. I’ve emailed multiple times. I’ve done all troubleshooting and it doesn’t work. I believe now I have been scammed. I will go to the ACCC next to report them if not resolved. Would not recommend. Order AU5982753WB.

Resposta da Blinds Online
I ordered blinds online
I ordered blinds online, however I was not provided with an order number, as the order appears to have been placed under another persons name. (Ruth Yates) As a result, I was unable to make any changes to the order because I did not have the required order details.
After many calls (on hold for considerable amount of and speaking to Buddy who is extremely unhelpful) and emails, I finally spoke to Jean and she advised me once I receive the blinds to return them.
When I did receive the blinds addressed to Ruth Yates (which is NOT me) the colour was a different name as I was informed this is the colour by your workroom.
That is fine but that is not the problem that you are avoiding.
My problem is being avoided by Jean as she state I could return the blinds once I receive them. I was unable to change my colour in the timeframe as I was not given the order number.
I have sent been in contact with the Office of Fair Trading as this as not been address and only the colour the workroom used.
Can someone please response to the actual issue. Thank you

Resposta da Blinds Online
Ordered custom shutter blinds that did…
Ordered custom shutter blinds that did not match dimensions provided. I requested blinds to fit 1500x1200 window and received 1500 x1165 leaving a significant gap at the top that meant we have not been able to install. I immediately contacted the company who initially responded and then have stopped responding. It’s been month since this was first raised. Super disappointing.

Resposta da Blinds Online
Ordered 2 x Night Day Thermal Duo…
Ordered 2 x Night Day Thermal Duo blinds. Within the first few uses, the cords in both blinds became knotted and tangled and the blinds are currently unusable. I have contacted BlindsOnline by phone and email several times to request a refund. Once, I managed to speak to someone on the phone who said a 'specialist' would get in touch, but I have heard nothing since. Their warranty seems to mean nothing, and if customers cannot effectively contact them in the case of a significant product failure, they are in violation of Australian consumer law. I would never buy from this company again!

Resposta da Blinds Online
Very regretful purchase
I ordered and paid for shutters for my kitchen and bedroom (two windows) as well as a panel blind for my sliding glass loungeroom door on 1st December 2025. I received the panel blind first which I have installed but I'm very unhappy with the quality of the product. The raw edges of the panels are very fragile...... probably won't last very long. About five weeks later the kitchen shutter arrived, also quite poor quality. It has marks on it that I cannot remove. I love the colour (olive green) which is the reason why I ordered from this company in the first place. Again, I can see that I will be replacing it in a couple of years. After several more weeks the white shutters for my bedroom were delivered.... with huge bootmarks all over the ratty boxes. They had been walked on by the couriers and were smashed and unusable. It took about 2 weeks to actually get anyone from customer service to answer my phone calls and when I finally spoke to someone I was told "We will remake them. Just throw the broken ones away". It was April by this time and I had had enough. I made a complaint and was refunded most of my money and have ordered shutters for my bedroom from a company that cares. I regret being lured by Blinds Online's pretty website. I have learned my lesson to be more careful in future when shopping online........... NO, I do not recommend using this company at all.

Resposta da Blinds Online
I would give zero stars if I could
I would give zero stars if I could. I placed an order for 5 blinds which cost over $1100 They arrived and looked like they were cut by a toddler - the edges were not straight and there were chunks of material missing. They have glued on metal "Tuiss" brand badges which are crooked and have glue leaking out the side of the metal badges. They look awful. I contacted the company to arrange return, they acknowledge my email the same day. I have followed up several times and they have ghosted me. I have lodged a dispute transaction with my bank to try to get my money back.
*Edited after the merchants' reply as I cannot reply directly to it: You are welcome to reply to any of my emails I have sent to sort this out.

Resposta da Blinds Online
Ordered a number of blinds
Ordered a number of blinds. Two of them their motors didn't work so I started a support case.
It's been going around in circles for about a month now and now no one replys to emails at all.
Very poor

Resposta da Blinds Online
AVOID
AVOID!
Order number NZ3337414OO
Getting the impression they just tell you what you want to hear.
Not only do the take months to produce the blinds they take weeks to deliver. Then had sizing issues where Thor team had incorrectly measured on one of the blinds and didnt allow enough recess on another. After multiple emails and calls following up with their customer service team who don’t seem to know much about the blinds they are selling, the customer service team failed to respond and when they have they have provided conflicting information stating one minute the blinds would be completed and ready to ship over a week ago by their manager, only to be told today that the blinds won’t be completed till another 2 weeks and I’d like revive the blinds in June if I’m lucky.
I’ve also been advised that their manager would call me back on three occasions and no one has.
Not to mention they promised these would be fast tracked .
Don’t waste your time with them.
UPDATE 7.5.26
Sandra replied to this complaint and stated I have the wrong company and they don’t offer measuring services?!!! I 💯 have the correct company and have not stated you did and I have got the correct team and I have been emailing and talking to you over the phone Sandra and you have don’t nothing but caused further confusion. Please provide the complaints procedure

Resposta da Blinds Online
BEWARE SCAM BUSINESS
BEWARE SCAM BUSINESS. Placed an order for a custom made blind and was told it would arrive in 2-3 weeks. The expected delivery date came and went and I sent several emails enquiring where my order was - all went unanswered and one agent even CLOSED my enquiry without responding! I subsequently called and they said my order had not been started in production and they would make further enquires to see why and she never called back! This company is shonky!! Read all the other similar reviews and negative experiences- STAY AWAY FROM THIS BUSINESS

Resposta da Blinds Online
Do not buy from Blinds On Line
Do not buy from Blinds On Line. Long delivery, I suspect it's manufactured by a third party factory in China then shipped to AU then on to the customer. The process is long with no insight except just before delivery locally .... eg Blinds On Line received a bunch of blinds from China then locally dispatched.
On arrival the product is poorly packed, lots of plastic. Low quality, and worst is the design and product quality. Its rubbish. The USB Type C charge port is on the rear of the blind !! so you have to remove the blind from the window to charge ! what rubbish.
I have contacted the Blinds On Line Customer "support" Its rubbish like the product. AI driven so you have to force it to put you through to a human, which of corse they dont return the message .... I ended up e-mailing to the std address. They responded and tried to convince me the design was for the charge port in the rear was correct !
So basically the product is badly designed Chinese rubbish with rubbish lead time, rubbish packing and rubbish responce from "customer service"
Do not buy from Blinds On Line

Resposta da Blinds Online
Best Experience!
My husband and I moved into our new house in Sep 2025 and needed a quote on some new blinds. Our lovely friend Ellie from Tuiss Blinds went above and beyond in helping us. The process was so easy, specifically in choosing the styles and colours we wanted, the delivery and installation of the blinds. Overall, we are very happy and 100% satisfied with our amazing blinds. We definitely recommend Tuiss Blinds!

Resposta da Blinds Online
DO NOT PURCHASE FROM HERE
DO NOT PURCHASE FROM HERE!
We received damaged and incomplete fixtures as well as fabrics for blinds and curtains that are listed on the website as the same, however arrived two different colours. We were also not provided with enough hooks to hang the curtains.
We are now 3 months into communication with their customer service team with no solution. We were finally offered a full remake, however, when we requested a return and refund due to the above listed issues they then said we could no longer get an exchange but offered a 30% discount to purchase a new set.
An absolute scam. Do not trust them with your money and don’t believe the value for money marketing. It is not worth your time, energy or your wallet.

Resposta da Blinds Online
Beautiful White Shutters
Bought the white Charlestone shutters and they look great, no complaints. They took about a month to arrive, which is what was advertised. They also offer some shutters with shorter delivery times, but they are a bit more expensive than the Charlestone ones.

Resposta da Blinds Online
Next day roller blinds: great product
Bought a next day dispatch roller blind during their easter sale and it arrived in 2.5 days. I was concerned about potential quality issues given the short delivery time, but product looks very high quality. Impressive

Resposta da Blinds Online
Great Quality & Support
Great products and customer service team. I ordered from Blindsonline some next day roller blinds and i'm very satisfied with the result. Product was dispatched in a day as advertised and then got it the following day. I had some doubts prior to installing them, but Sandie from customer service team was very helpful. Would recommend the company.

Resposta da Blinds Online
Great Products and Service
Great Customer Service and products. I have been using Tuiss for some time now and never been disappointed. Especially love my Roman Blinds!

Resposta da Blinds Online
Faulty hardware and poor support
I ordered six blinds from Blinds Online — including from their Express Range due to time sensitivity — and the experience has been extremely disappointing.
Product Issues
• The supplied brackets were inconsistent in depth, with some protruding around 15 mm further than others.
• The brackets have a bulge/lip at the bottom, which means they cannot be mounted flush when installing multiple blinds side‑by‑side. This creates a 2 mm offset per bracket, causing blinds to misalign even though the blinds themselves were manufactured at the correct width. There is no reference to this on their website when measuring blinds that will be hung next to each other.
• One bracket was physically defective — not straight, and able to lift on one side when pressed down.
Pictures were provided in my email to support.
These are hardware and manufacturing issues, not installation errors.
Service Issues
Despite calling three times and emailing four times, I received no meaningful response. The only reply I did get was a generic message about recess‑fit depth, which had nothing to do with the issues I raised.
After that, no follow‑up at all — even after clearly outlining the problems and requesting escalation.
Overall
The combination of faulty hardware and poor customer service has made this a frustrating experience. I chose the Express Range specifically to avoid delays, but the lack of support has caused more delay than the standard range would have.
At this point, I cannot recommend Blinds Online based on my experience.

Resposta da Blinds Online
Horrific product that arrived broken
I have been told to delete this review in order to get a refund. I have offered to edit the post and I will delete it once a full refund is issued. Blinds online are currently arranging to collect my order and will issue a refund.
Horrific product that arrived broken. The customer service is atrocious!!! Biggest problem waste of money!! Do NOT purchase from this company!!!
Reply.
I cannot write a new post. I have emailed again, this time requesting a refund. These blinds are beyond useless!
Update.
Still waiting for a refund and for them to collect their broken blinds. All empty promises from blinds online. 0/10 for customer service.
Reply 17/4:
I was never contacted to arrange collection before. So of course they were unable to. The blinds have been boxed up ready to collect for well over a month.
Update 21/4:
Faulty blinds were arrange to be collected (finally). The freight company did not collect them. I was told they would have cardboard for the blind I could not acquire a box for. This was false. They collected nothing and the boxes have now been rained on. Still no refund. I’ve spoken to multiple people at this company over several months. Empty promises and NO action. I spent over $1k on blinds that arrived broken and for the pleasure I get the headache of trying to deal with their “customer service” team. Do NOT buy from this company. They’ll sell you a faulty product and make it impossible to get a refund.

Resposta da Blinds Online
Honestly could not be happier
Honestly could not be happier with my experience with Tuiss Blinds Online. The whole process was really easy from start to finish. Measuring guides were clear, ordering was simple, and delivery was quicker than expected.
The quality honestly exceeded my expectations. Everything fit perfectly, looks great, and feels really well made. Installation was straightforward and so quick too which made it even better!
Customer service was also amazing, really friendly and quick to help with any questions I had.
Would definitely recommend if you are looking for good quality blinds without the stress!

Resposta da Blinds Online
The level of customer service was so…
The level of customer service was so professional and exemplified a nature of going over beyond for the customer. The quality of service was amazing. I am proud to have purchased great quality blinds from a place that values their customers. Highly recommended and will always remain loyal to the company
Thank you Tuiss blinds

Resposta da Blinds Online
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







