Bobblegram Opiniões 

78
•
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Service exceed expectations. Quick and efficient follow up. Very exited to know we get exactly what we wanted. Recommend anytime as quality is outstanding.

Classificada 5 em 5 estrelas

Excellent customer service, fast turnaround time, attentive to details, and unique! Thank you for making my day so special

Classificada 5 em 5 estrelas

Our idea for a cake topper was incredibly personal and very unique (aka difficult to find). My fiancé and I met playing French horn in community band (and as a music educator, this is a very important... Ver mais

Classificada 5 em 5 estrelas

My husband and I ordered a groom wedding cake topper from Jennifer. The entire process from beginning to end was enjoyable, fun and professional. Jennifer answered any questions we had a... Ver mais

Informações sobre a empresa

  1. Serviços para empresas

Escrito pela empresa

The Original Custom Wedding Cake Topper ❤️ Design A Wedding Cake Topper that Looks Like You 👰 Hand-sculpted from your photos, it's sure to be the icing on the cake 🍰


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

78 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

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(78)

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Classificada 5 em 5 estrelas

Great topper, great service!

I have been delighted with the quality of both the cake topper and the service. The artists are very talented, and they made all the nitpicky changes I wanted along the way. They even accommodated a tricky yoga pose. They're definitely pricy, but it's a memento I'll cherish for a long time.

24 de novembro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Delightful to work with

Excellent service.
Easy to communicate with
Flexible
Excellent work and easy to work with to make changes
Took exactly 3 weeks from time of order until arriving at our doorstep (Keep in mind we had a couple of revisions to our artwork, so yours could be quicker or longer, depending.

I highly recommend this service to others. Great company.

30 de setembro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Wedding Cake Topper

Can't say enough about the wedding cake topper. My husband and I got it for our son and future daughter in law. It looks just like them. We all love it. Fantastic job Bobble Gram!
Pam and Les

19 de setembro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic!!!

My experience was very positive! My customer service rep was in constant contact with me with proofs. When I asked for one change, they did it. I am so very pleased with my wedding cake topper! I would highly recommend this company!!!! And special thanks to Jennifer for working with me to make our wedding extra special!!!!

24 de agosto de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Wedding Cake Topper

Our topper came out amazing! My fiance really wanted a football themed topper where we could include our cat and we saw the embracing football jersey couple on BobbleGram. Jennifer was awesome to work with - the proofs arrived to us in a timely manner and she was very fast to respond. They were eager to make any minor changes we requested and the end product is beautiful. We can not wait to put this on our wedding cake and keep forever! Thank you so much again! -Jessica & Kevin

19 de agosto de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

So happy with our topper!

I was looking for a unique wedding cake topper and after searching the Internet I found bobblegram, my fiancé is obsessed with batman so the batman groom and custom bride was perfect for us! After months of hesitating about spending that amount of money on a cake topper and having worries of it not turning out the way we wanted I finally ordered the topper. I added as many photos and descriptions as possible and within 6 days we had our first set of proofs, even after receiving proofs we were still a little worried we were expecting too much and would be dissapointed on arrival. Jennifer was so helpful and made every ammendment I asked for. Once the topper was shipped it reached me in the UK 2 days after fully intact. We are over the moon with our cake topper and can't wait for our guests to see it on our wedding day in October and to display it in our house for years after!

14 de agosto de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Hey Hey Hockeytown!!!

When I first found about about this establishment I was very intrigued at what they had to offer when it came to wedding cake toppers... They have an extensive selection to choose from and surely fits someone's bill when it comes to something unique to have for that special day... My fiancé and I couldn't be more happy with how our Detroit Red Wings topper turned out, fully customizable, they seem to get every detail possible on the characters... We couldn't wait for these to get delivered as throughout the production they send you photos of the progress being made, which is very professional on their part... I would recommend them to anybody who is looking for something unique to have on top of their cake on their big day, but also something to treasure and keep for a keepsake and conversation piece for years to come... 5/5 isn't enough stars, they go above and beyond... Keep up the great work

14 de agosto de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Cake Topper

My fiance and I just received our cake topper and we love it! It was a lot bigger than I thought it would be, which is great because we can display it in our collection room. We ordered the Iron man groom and the dancing bride, along with a little white dog to resemble our fur baby. Jennifer was so kind and stayed in touch with me throughout the entire process so it was very helpful. I can't wait to hear what our guests think when we display it at our wedding!

3 de julho de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Love this!!!

I can't complain at all about our cake topper! We thought it would be so fun and different to add as a touch at our wedding. We just received ours and I couldn't be happier. I love how responsive the company is. If I had a question or concerns I literally received the response no more than a day! If you are looking to add this at your wedding. .. this is the place to get it. I guarantee you they will not let you down!

2 de julho de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

I LOVE my cake topper!

I love our weddig cake topper. The images are spot on. The company was very easy to work with and open to accommodate requests for adjustments. They were very easy to work with. The topper arrived much faster than I expected. Highly recommend!

1 de junho de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Awesome cake topper!

Good communication and followed my requests perfectly. We are so pleased with our cake topper, it is definitely going to be a hit and a conversational piece come the big day. There were a few things that needed to be changed and they had no problem fixing it. They have a good weight to them and were much bigger than expected A+++ We had a 3 week window to get them done and shipped and they had no problem getting it done (I payed the extra amount for expedited shipping) I even got to make multiple proofs with just a few minor tweaks and it was finished and delivered 2 days before the wedding.

30 de maio de 2015
Opinião espontânea
Classificada 1 em 5 estrelas

NOT A HAPPY BRIDE

I commissioned Bobblegram to do a wedding cake topper for us. It was about 5 weeks before my event so I paid the extra rush service fee. We received a proof 2 weeks before the event, made minor hair color changes, the week before the event, i asked for shipping information and received an email with a final proof and was told not to worry that they would arrive ontime. Well the did NOT!! My event was May 9th and they were not shipped until May 7th and they were shipped from CHINA!! I was under the impression that is company was located in San Diego California, not China, On May 8th I emailed asking for tracking information and did not receive a reply until after 11pm the night before the event. By that time it was too late to go buy another topper. My cake was designed around this topper. I was devastated. And the only consiolation was an I'm sorry. Dont think you are dealing with a local US company because you are not. I will be making a report to the proper authorities regarding their false representation.

11 de maio de 2015
Opinião espontânea
logótipo da Bobblegram

Resposta da Bobblegram

We are a US company and we are located in San Diego. Bobblegram is a California S-Corporation. Our site is very clear that our artist studio is in Quanzhou, China (http://www.bobblegr.am/faqs/#where). In fact, all of the world's resin handicrafts are made in this region of China and they are experts in the craft. We encourage potential customers to read our FAQs to make sure they feel 100% comfortable with our policies and procedures before ordering. These toppers are meant to be a keepsake and collectively, between the artist, the customer support staff and the customer, multiple hours are spent crafting them.

We have been creating and selling custom cake toppers since 2003. We have shipped 10s of thousands of orders. 98% arrive in perfect shape and on time. We have so much combined experience creating cake toppers that we do offer rush and urgent service. We can deliver a custom cake topper in as little as two weeks. However, when dealing with shortened production schedules, mistakes are made and 2% of the time, we end up disappointing a cherished customer.

You are right, Angela. All we could do was offer an apology for the 1 day time delay and offer a refund if you didn't wish to keep your topper. I wish there was more we could do.

Sincerely,
Jennifer Thomas
Bobblegr.am Customer Support

Classificada 5 em 5 estrelas

Quick & Clear

Good product and and excellent communication. Communication was clear and fast throughout every step of the process. We're really happy with the final results.

27 de abril de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Above and Beyond in customer service!

I ordered a cake topper for my wedding that was customizable. Ex. Hair color, eye color, skin color. When the proof picture was emailed to me the skin color was completely wrong and there was little time left before my wedding. Jennifer Thomas from customer support personally made sure it was corrected and fed-exed to me within 4 days. I could not believe it. Needless to say it was the perfect cake topper. Thanks Again Bobblegr.am!!

18 de março de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

WEDDING CAKE TOPPER

I originally googled CAKE TOPPERS for my daughter's upcoming wedding and knew what I was looking for. I found You guys at BOBBLEGRAM and placed my order. Each time i requested a change, you guys worked with me and went above & beyond to perfect my daughters cake topper. You see, my daughter is not a GIRLY GIRL, she and her fiancee like to go target shooting and they are a match made in heaven. I wanted something that would identify both of their personalities & YOU GUYS HIT the jackpot when you finalized her topper. Thank you ever so much for the great detail, fine quality & meticulous work that you put into her product. I definitely shows that you take a lot of pride in what you do. From the TASSONI FAMILY IN RHODE ISLAND. Thank you so much!

17 de fevereiro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely wonderful!

Very helpful, made lots of contact with me and was super friendly! Definitely recommend to anyone looking for cake toppers! Done very quickly, Decent price as well :)

28 de janeiro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

BEST CAKE TOPPER EVER and the grooms only contribution to the wedding planning

So let me 1st say, as the groom my planning of the wedding has consisted of, "what do you want me to wear? where do you want me to be and what time?" other than that, I'm a guy, plan it how you want it. BUT I did want to come up with the idea of a bad@$$ cake topper so seeing as how wife wants me in my Army ASU blues for the ceremony the topper should be in uniform. THEN I found bobblegram and it was a done deal! They can make it look like us and I'd be in uniform AND we can have guns too? Sign me up! [Name] was awesome from day 1, patient with all our requests, quick to make any necessary modifications down to the tiniest details such as my medals, ribbons and awards on my uniform and even getting Autumn's tattoos to the point where when you look close you say to yourself "omg that's spot on and it's not even a 1/4 inch!". We were completely amazed, everyone we've shown loves it and says it is us to a T! Even the cake decorator thinks it's the coolest cake topper she's ever seen. So as we already told [Name] last time we emailed her, she will be highly recommended and we can't be happier with the entire experience as a whole. From ordering, to submitting pictures, to the amazing customer service to the final product. We can't be happier. Thank you again [Name] like I already told you, you're the best!
Billy & Autumn

28 de setembro de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing!! Look just like us!!! Fantastic personalized customer service

This was a great experience all around. After searching online to find a creative customized wedding cake topper for my Red Wings hockey themed wedding, I came across the bobblegram site. The idea looked awesome and I loved the examples! I was a bit hesitant to make the pricey purchase but I justified it to myself as not only a wedding necessity but also as a gift for the groom and us as a couple that we can keep forever. After submitting all of my details and pictures, I was quickly emailed by Jennifer reassuring me that all the photos looked good and they would start the production of working on a mold. A few days later i was emailed a picture of a wax mold of each our heads to approve so they could move onto the next step. About a week or two or so later, i was emailed a proof of the full bodied colored version. It looked just like us! Almost creepily so! haha. I received the final product shortly in TONS of bubblewrap and it looked amazing!! Everyone at the office was loving it!

The whole process took about 3.5 weeks from ordering it to receiving it.

Customer service was great, I was always well informed and any questions were quickly and personally answered.

I can only imagine what rave reviews this will get at my wedding! Like the hockey jerseys on the bobblehead (our last name and the date of our wedding as the jersey numbers) I also have those same real customized jerseys to match that will be autographed as our guest book! So the bobblegrams will really tie the theme together!

11 de setembro de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

Simply AMAZING

Highly recommend Bobblegram! Our wedding cake topper arrived today and honestly they are more amazing than expected!
We were a little hesitant and first because things on the Internet are not always "as shown". We took the risk and submitted the request; they were very quick on replying and would follow-up with the project to make sure we liked how they were looking. After we gave the last "thumbs up", they were in the mail and arrived ASAP (honestly)!
This has been an amazing experience and I HIGHLY recommend it to anyone!

9 de setembro de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

So Creative, Great Products and Great to work with!

It has been great working with Jen from BobbleGram! She has been so helpful and patient while making a GREAT Product! She was open to any and all revisions and took my feedback and ran with it. I cannot believe how close they look like my fiance and I. We both love it! We would definitely recommend! :) Thanks Jen!

20 de agosto de 2014
Opinião espontânea

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