The hamper was so beautiful..ordering was easy and both the recipient and I were kept informed of the delivery. I love this company and will always order from them..highly recommended
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Leia as opiniões dos outros
Did not get what I expected. I ordered the Brownie Hamper. Missing was Charlotte Piper Freckle Bar Nina's Turkish Delight The Chocolate Pot Rocky road Bitesize Salted Caramel Coffee Treats Or... Ver mais
A empresa respondeu
Apart from 1 hiccup which was recovered beautifully, Bockers & Pony have been amazing. Thankyou. My Dad recently passed away and I've been able to bring some happiness to Mum at Mother's Day and h... Ver mais
Ordered from UK. This was a birthday gift. Great choices on the easy to use website. Arrived on time and watched the recipient open it online. He loved it and was impressed with the packaging. A... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Bockers & Pony deliver the most impressive hampers and gifts Australia wide. Immaculately packaged with super high quality products, our gift hampers are just perfect when you need to send a gift to a client or staff, or family and friends.
Informações de contacto
3/2 Phillip Court, 3207, Port Melbourne, Austrália
- 1300 132 663
- sales@bockersandpony.com.au
- bockersandpony.com.au
4,6
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Highly recommend
Always easy to order...
Always beautifully packaged...
Always happy to recommend!
15 de fevereiro de 2022
Spectacular box of delicious goodies…
Spectacular box of delicious goodies for my partner’s birthday. Everyone who was there when he opened it immediately asked where it was from so they could get one too.
15 de fevereiro de 2022
Excellent service
14 de fevereiro de 2022
Quick and efficient delivery
Quick and efficient delivery. Would have liked a tracking number to know when it was shipped. Hamper was lovely and my husband really enjoyed the nibbles and wine!
14 de fevereiro de 2022
Good but not on time
Hello the product was good but I requested a specific delivery date for a birthday and it didnt arrive until three days later.
13 de fevereiro de 2022
Resposta da Bockers & Pony
Hello, we apologise that your hamper didn't arrive on time. Can you please contact our Customer Facing Team directly on 1300 502 340 so they can investigate further. We value your support - Team Bockers & Pony.
Good service and delivery as promised
Good service and delivery as promised. Good range of hampers. Thank you.
11 de fevereiro de 2022
Wonderful service
Wonderful service, great communication and beautiful gifts. Highly recommend.
11 de fevereiro de 2022
Great product and delivery was quick
9 de fevereiro de 2022
Breathtaking!
7 de fevereiro de 2022
Fast service
Fast service, parcel arrived on time, very happy with purchase. Presentation was beautiful.
6 de fevereiro de 2022
Not yet received after 3 days
I paid extra to have it delivered on a specific date and it didn’t arrive. 3 working days later and it still hasn’t, and 3 emails I’ve sent requesting information have not been responded to.
2 de fevereiro de 2022
Resposta da Bockers & Pony
Thanks for your feedback, we have escalated this with our customer care team. We'll be in touch shortly. We are sorry for the delayed response. Team Bockers and Pony
Still not delivered
Still not delivered - please advise. Should have been delivered on 28th Jan and recipient has not received anything. So not happy. Please advise what has happened.
Thank you.
Andrew
1 de fevereiro de 2022
Resposta da Bockers & Pony
We understand our customer care team has been in contact with you about the delivery of this gift. We take all feedback very seriously and appreciate the time taken to review us.
The online process was simple and easy…
The online process was simple and easy to do, but you cross you fingers and hope it gets delivered.
I would have rated it higher if they provided a link to track delivery, instead of just receiving a notice that it was delivered.
28 de janeiro de 2022
Resposta da Bockers & Pony
Thanks for your feedback, this is something that the Bockers & Pony team are working on resolving. We hope to have tracking up and running soon. We value your support- Team Bockers & Pony.
Great products, but please add tracking details
I love the product offering and the quailty, however not receiving tracking details or at the very least a "shipped" email, has made my experience problematic everytime I've used the service. Both as a sender and reciever of B&P. Would love to continue to purchase from you, but please look at adding a tracking service to your customer experience.
27 de janeiro de 2022
Resposta da Bockers & Pony
Thanks for your feedback, this is something that the Bockers & Pony team are working on resolving. We hope to have tracking up and running soon. We value your support- Team Bockers & Pony.
Everything was perfect delivery and…
Everything was perfect delivery and service
The only issue I had was the card I’d carefully worded for my Dads 80th included in the cost of the Henschke wine and Riedel Glasses was missing !
26 de janeiro de 2022
Products were great and the gift was…
Products were great and the gift was perfect.
Not happy that there is absolutely NO tracking of the order whatsoever.
The only way I even knew that the person received the orders was when we were talking to them.
Meg
25 de janeiro de 2022
Resposta da Bockers & Pony
Thanks for your feedback, this is something the Bockers & Pony team are working on resolving. We hope to have tracking up and running soon. We value your support- Team Bockers & Pony.
Good choice of presents Receiver was…
Good choice of presents Receiver was very pleased only disappointment was a 5 day wait for delivery otherwise excellent to deal with
25 de janeiro de 2022
Delivered beautifully boxed for my…
Delivered beautifully boxed for my friends birthday exactly on the date requested!
Thank you.
25 de janeiro de 2022
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