Tommee Tippee AU Opiniões 

Big thanks to Debbie, Susie and Harry for prompt supports. I contacted them to find where to buy a spare part which is the horn of my manual breast pump. They offered to send me the replacements from Australia. Hopefully they come soon for me to keep using my pump. Have a lovely weekend guys.

Wonderful customer service from Beverley, Cienna and Izzy today. Who helped me organise to receive the correct size horn inserts for my manual breast pump that were missing. Fingers crossed they now arrive quickly through Australia Post so I can pump without pain!

The assistance and support from the employees was extremely helpful. They were quick to respond and ensured my issue was resolved with satisfaction. I love my Tommee tippee breast pump. Very happy customer.

Resolved issue promptly by Antony, powder tank was damaged and replacement powder tank was sent to us as soon as we raised the issue. Thank you Tommee Tippee parent care unit for their help.. shout out to Antony.

Awesome customer support!

I had a product issue. I contacted the customer support team not expecting anything in return, I mainly wanted to bring the issue to their attention. However, the team offered a replacement of better quality. Our products arrived by courier less than a week later. Super grateful.

Absolutely amazing experience with customer care. Thomas helped me obtaining spare parts for my pump. Super easy! Super fast! Tommee tippee holds the reputation for the best in the business and it shows!

Used the self-feeder for just one week, exclusively with fresh fruit, before it became stained. Despite trying everything from washing and sterilising to soaking, the stains wouldn't come out.

When I contacted customer care, I was offered troubleshooting rather than a replacement. They questioned my sterilising method and even initially claimed the product wasn't theirs, stating “the Self Feeder which is not one of our products.” After I challenged this, they backtracked and confirmed it was a Tommee Tippee product, just not available in all regions.

Despite apologising for the confusion, they refused to offer a replacement or any resolution.

I've since discovered another mum in my parent group experienced the same issue. Very disappointing product quality and customer service. Save yourself the frustration and buy from another brand.

Fast contact customer service Was absolutely amazing from all team members.

I’m very disappointed with the design of the Tommee Tippee Trainer Straw Cup. The silicone straw connection point is only approximately 3 mm long, which is far too short to hold securely.

The straw disconnects easily when my baby moves the cup around or bangs it against her high chair. Even when I reconnect it and reassemble the cup, the connection comes apart again almost immediately.

This makes the cup incredibly frustrating to use. Instead of helping my baby learn to drink independently, it creates unnecessary frustration for both of us. A training cup should be designed to withstand the normal movements of a baby, and the straw should remain securely connected during everyday use.

The connection needs to be longer and more secure so that it doesn't keep coming apart. Unfortunately, I cannot recommend this cup in its current design, and I will be returning it to Coles due to this fault.

Excellent service from Izzy and the rest of the team! I accidentally ordered the wrong part, but she was really helpful and sorted everything out for me very quickly. She made the whole process easy and stress-free. Thanks so much for your help!

Great customer service! Antony was very helpful when I contacted for some replacement parts for my pump.

Very helpful Jo parent card specialist and cooperative.

Thomas really helped me out when i couldn't find replacement parts for my double electric breast pump.

Completely disappointed! I have a quick dry steriliser that I purchased from baby bunting. Since I bought the steriliser I have used it a top of 5 times and within that 5 times it continues to burn out, even when using the correct amount of water. I provided baby bunting with photos and videos and they contacted tommee tippee. Tommee tippee asked that I contact them using their chat feature. The issue is I can never speak to anyone only the chat bot!

I emailed to enquire about some replacement parts for my wearable pump.
I was responded to so quickly, my request was processed so quickly too!
Debbie and Tayla were so helpful! Thank you!

If you have an issue and problem regarding the product, they do their best to solve the problem. Excellent customer service from Tayla, Nick and Cienna.

I had an issue with the lids not closing properly, so I raised my concerns with the Tommee Tippee team. The wonderful Izzy and Cienna were absolutely amazing in helping me resolve the problem! and incredibly helpful throughout the process. Their customer service was outstanding. Thank you so much, Izzy and Cienna, for going above and beyond! ❤️

The tommee tippee support team helped me solve my issue above and beyond expected. Very grateful for their support and resolution. I highly recommend every customer to seek support in future.

Marvin went above and beyond to make sure my problem was dealt with properly

I’m based in New Zealand and recently contacted Tommee Tippee regarding my Double Electric Breast Pump, which I purchased from Farmers in Palmerston North around eight months ago. I was contacting customer support about needing replacement parts, including duck-bill valves that had developed small tears and were affecting the suction and my milk output, as well as replacement horns due to an oily residue that kept reappearing even after the horns had been properly cleaned and stored. I rely on my pump multiple times a day, so having these parts working properly is very important to me.

The beginning of the process was quite frustrating. There was some initial confusion with Honor regarding which replacement parts I was requesting. I had ordered replacement horns due to the issue I was experiencing with them, along with the 19mm horn inserts I needed to use with the horns, as well as the duck-bill valves. The original order was then cancelled, so I had to follow this up and ask for the horns and inserts to be resent. This was eventually clarified, and I was happy when the replacement order for those items was arranged. On the second day, Sophie then emailed me to inform me that the separate order for the duck-bill valves had been cancelled because the valves were no longer available. I then continued communicating with customer support to try to find a solution for the valves, as I use my pump multiple times every day and the damaged valves were affecting its performance.

I was then advised that the valves for my older model may no longer be available because the pump had been discontinued and redesigned. This was disappointing, as my pump was only around eight months old and was otherwise working perfectly. I felt it was unreasonable to have to purchase an entirely new pump when the problem was with two small replacement components.

The whole process took two days of back-and-forth emailing. On the second day, I was emailing from around 10pm until approximately 1:40am before finally reaching a positive outcome. As a parent to an 8-month-old, already dealing with the lack of sleep that comes with having a baby, spending hours going back and forth over emails late at night was honestly quite difficult when I could have been getting some much-needed sleep.

One thing I really hope Tommee Tippee takes from my experience is the importance of making essential spare parts much more accessible. As a mother who relies on a breast pump to express milk multiple times a day, having access to replacement valves, horns and other essential components needs to be a priority. These aren’t optional accessories — they are vital parts of the pump that can wear, tear or need replacing with regular use. If a part needs replacing, it should ideally be readily available and straightforward to obtain through customer support, particularly when the pump itself is still relatively new.

I understand that products are redesigned and older models are eventually discontinued, but there needs to be a reliable pathway for parents who have purchased a pump and are relying on it every day to access essential replacement parts. Having to potentially replace an entire pump because two small components are no longer available can be extremely frustrating and, for a breastfeeding or expressing mother, can create unnecessary stress at a time when we already have enough to manage.

However, I want to acknowledge the people who ultimately turned the situation around. Jo was helpful in trying to find a solution and was understanding of my frustration, and Beverley went above and beyond when she took over the matter. After I provided the requested proof of purchase, photos and batch information, Beverley arranged for a brand-new, updated version of the Double Electric Breast Pump to be sent to me as a goodwill gesture.

I genuinely appreciate Beverley taking the time to listen to my concerns and finding a solution that went beyond what I had originally expected. I was very happy with the final outcome and grateful that the situation was ultimately resolved.

Overall, the process was much more difficult and time-consuming than it needed to be, particularly given how important a breast pump is when you are relying on it every day. However, I am very thankful to Jo and especially Beverley for their understanding, effort and willingness to make things right in the end. They deserve recognition for turning what started as a frustrating experience into a positive outcome.