Ordered three beautiful copper wall sconces for a total $1,165.32. They did not come with mounting brackets to allow for mounting to the electrical box in the wall. We emailed several times h... Ver mais
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I’m really happy with this Moroccan rug. The quality is excellent—it feels well made and has held up beautifully over time, even with regular use. The craftsmanship and texture still look great, which... Ver mais
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I ordered and received 2 beautiful 8x10 rugs and received them in September, and as I was doing renovations I kept them rolled up until this week when the work was done. Finally put them down on Frida... Ver mais
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Fantastic customer service, beautiful light fixture and high quality. I’m extremely happy with the order and service. Thanks! Recommend Highly!
Informações sobre a empresa
Escrito pela empresa
Discover the beauty of authentic Moroccan rugs handmade by skilled artisans at Bohemia Marrakech. Each Moroccan wool rug in our collection is a unique expression of Berber heritage and timeless craftsmanship. From soft Beni Ourain rugs to luxurious Beni Mrirt carpets, our pieces are woven using 100% natural wool and organic dyes. We bring you the finest rugs from Morocco, blending traditional patterns with a modern bohemian style to suit any interior. Whether you’re looking for a handmade Moroccan carpet, a boho Moroccan rug, or a custom-sized Moroccan shag rug, Bohemia Marrakech offers the perfect piece to elevate your space and connect you to Morocco’s artisanal soul.
Informações de contacto
N° 165 Douar Coco, Tassoultante, Route de l’Ourika , 40000, Marrakech, Marrocos
- +212661851639
- Contact@bohemiamarrakech.com
- bohemiamarrakech.com
4,4
Excelente
57 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The company has great communication
The company has great communication. The rug was hand made prior to shipping and they were clear on the expected time to make the rug . The quality of the rug is outstanding and the artistry suberb. Bravo!
25 de novembro de 2025
Opinião espontânea
Resposta da BohemiaMarrakech
Dear Angela,
Thank you so much for your beautiful review!
We’re truly happy to hear that your handmade rug arrived just as expected and that you appreciated our communication throughout the process.
Every rug we create is woven by our Berber craftswomen with great care, patience, and love. Reading your words means a lot to all of us — it motivates our artisans and supports many families here in Morocco.
Your kindness helps our small business grow and gives strength to the women who hand-knot each piece.
Thank you again for your trust and for choosing a rug made by real hands.
We wish you many warm and happy moments with it! 🤍✨
Warm regards,
Bohemia Marrakech Team
The best rug you can find for the price
These rugs are definitely incredibly quality and for the price it's an insanely good deal. The weight and the feel is not like any rug you can buy from mass production companies. The owner is an honest business person. There was originally an issue with my order and the owner acted very promptly to rectify the issue. I'm in the process of ordering another rug from them.
14 de novembro de 2025
Opinião espontânea
Resposta da BohemiaMarrakech
Thank you so much, Tony!
We truly appreciate your wonderful words. We’re very happy to hear that you’re enjoying the quality, weight, and authentic handmade feel of your rug — it means a lot to our entire artisan team in Morocco.
I’m also glad we could quickly resolve the initial issue with your order. We always aim to provide honest service and fast support whenever needed.
Thank you again for your trust and for choosing to order another rug with us. We look forward to crafting something beautiful for you!
Warm regards,
Bohemia Marrakech Team
custom size
custom size, great communication, beautiful product
18 de novembro de 2025
Opinião espontânea
Resposta da BohemiaMarrakech
Thank you, Ellen!
We’re delighted to hear that your custom-size rug turned out beautifully and that you were happy with our communication throughout the process.
Creating made-to-measure pieces is one of our favorite parts of the job, and it’s wonderful to know you’re pleased with the final result.
We truly appreciate your support!
Warmly,
Bohemia Marrakech Team
Awful rug, nothing like the picture. Terrible service
Updated 22 Nov:
Dear Abdelilah - It doesn't matter where you are based - (New York in your case, NOT Morocco) - if you're selling to UK customers you need to comply with UK law and your returns policy is against the UK Consumer Rights Act 2015 which states that the retailer is responsible for returns when the goods are not 'as described' 'fit for purpose' or 'of satisfactory quality'. The rug I received failed all of these. You need to either comply or stop selling in the UK. I have emailed you countless times with no reply so please stop pretending in this review that you're happy to discuss the matter.
DO NOT BUY FROM THIS COMPANY. I was excited to order a beautiful pale blush and cream rug that looked lovely on the website with clear photos of a smooth pile, clean edges and a professional backing to a modern looking rug. What turned up was a very shaggy wool rug in an uneven shape, smaller than ordered, with long tassells added to all corners and a prominent border pattern also added to all edges. The rug won't lie flat and has no backing to it. It looks nothing like the website pictures and is poor quality. After several persistent emails BM finally agreed to a refund but only if I paid for the return postage to Morocco. This is against your UK consumer rights, as all costs should be borne by the retailer when the customer is unhappy. But of course this was met with more silence. DO NOT BUY from them YOU WILL NOT BE ABLE TO RETURN ANYTHING OR GET YOUR MONEY BACK
10 de novembro de 2025
Opinião espontânea
Resposta da BohemiaMarrakech
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry that the rug did not meet your expectations.
We would like to clarify a few important points for full transparency:
1. Handmade Variation
Every rug we create is 100% handmade by Berber artisans using natural Moroccan wool. Because of this, slight differences in texture, pile height, and finishing can occur compared to studio photos. This uniqueness is part of what makes handmade rugs special, but we understand it may not be what every customer expects.
2. Product Received vs Product Ordered
We provided multiple photos and videos of the rug you received before shipment, and the order was approved prior to dispatch. However, we fully respect your opinion if the rug still did not match your expectations upon arrival.
3. Return & Refund
We did not refuse your refund.
We approved the refund as soon as you requested it.
As a small artisan business based in Morocco—not a UK company—return shipping is covered by the buyer. This is clearly stated on our website before checkout.
UK Consumer Law applies to UK-based retailers.
For international purchases, return shipping costs are determined by the retailer’s country, and our policy is fully compliant.
4. Our Commitment
We always aim to resolve any issue fairly and respectfully. If there was any frustration during communication, we sincerely apologise. Our goal is never to leave a customer unhappy.
If you still have the rug and wish to complete the return, please contact us directly at contact@bohemiamarrakech.com
, and we will assist you immediately.
Warm regards,
Abdelilah
Director, Bohemia Marrakech
Excelent!
We are very happy with our new carpet. The communication war exellent and it came right on time, even earlier then we thought. We highly recommend Bohemia Marrakech and will be back for more carpets. Thank you so much!
9 de novembro de 2025
Opinião espontânea
Resposta da BohemiaMarrakech
Dear Nana,
Thank you so much for your wonderful feedback! We’re delighted to hear that you love your new handmade Moroccan rug and that it arrived even earlier than expected.
Your satisfaction means a lot to our artisan team — we’ll be happy to create another beautiful piece for you anytime!
Warm wishes,
Abdelilah
Bohemia Marrakech
30 day return
Beware of Bohemia marrakech 30 day return policy. Dealt with Abdelilah wanted a address return label so shipping co. could bring cost down to same amount as bohemia paid to send to us. Would not cooperate
Disappointed would not recommend company. Note shipping company wanted over $2000 we paid $1500
for the rug. So if you are not happy with the rug you won't be able to return it
BEWARE
If your not happy with your rug you will eat it like we have to.
2 de novembro de 2025
Opinião espontânea
Resposta da BohemiaMarrakech
Dear Judy,
We’re sorry to hear about your experience. Each of our rugs is 100% handmade by Moroccan Berber artisans, so slight differences in texture or size can occur — this is part of their authentic charm.
Our 30-day return policy is clear and fair, but as an artisan workshop in Morocco, return shipping must be covered by the buyer. Still, we always try to assist customers personally to find the best solution.
Please reach out to contact@bohemiamarrakech.com — we’re here to help.
Warm regards,
Abdelilah
Bohemia Marrakech
The rug is beautiful and…
The rug is beautiful and BohemiaMarrakech is wonderful to work with. Everything about my experience was special.
I now have 2 rugs from Bohemiamarrakech.
23 de outubro de 2025
Opinião espontânea
Resposta da BohemiaMarrakech
Dear Deborah,
Thank you so much for your kind words and for trusting us again!
We’re thrilled that you love both of your handmade Moroccan rugs — it truly means a lot to our artisan team.
We look forward to creating more beautiful pieces for you in the future.
Warmest regards,
Abdelilah
Bohemia Marrakech
Gorgeous Rug from a Fabulous Company
I took a long time to pick a rug and reached out to Bohemia Marrakech multiple times about my options with them. Each time, they were patient and more than willing to work with me. I ordered a custom size, high pile, cream rug and LOVE IT. I am showing my loft in my neighborhood’s tour of homes this weekend. Bohemia Marrakech made sure that I received my rug in time for the tour. I cannot say more good things about this highly responsive, beautiful rug making company. Buy a rug from them! You won’t regret it.
23 de outubro de 2025
Opinião espontânea
Resposta da BohemiaMarrakech
Dear Greer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your custom rug and that it arrived in time for your home tour. Our team takes great pride in working closely with each client to create the perfect handmade piece. We truly appreciate your trust and look forward to crafting more rugs for you in the future.
Do not buy. Horrible rugs, 0/10 customer service…
Absolutely horrible rugs and customer service. Warning - do not buy from this company. My rug didn't look anything like the photo, and it would have cost $1500 to ship it back to the Marrakech warehouse. They emailed me saying they refused to create a return shipping label, and refused to admit their rugs were completely different from the photos and completely gross and poor quality, threads sticking out and completely uneven. I ordered two rugs and after seeing the 0/10 quality of the first tried to return the second, and this second rug sat unopened on my doorstep as I tried to get rid of it unsuccessfully. $1000+ for a rug that was garbage. Their pretend to have a good beneficial cause but are only using that to market bad rugs. Do not buy.
23 de outubro de 2025
Opinião espontânea
Resposta da BohemiaMarrakech
Dear Solia,
We’re sorry to hear about your experience, but we’re unable to locate any order or correspondence under your name or contact details. Our rugs are handmade by skilled Moroccan artisans, and each piece is carefully inspected before shipping.
We’d appreciate the opportunity to verify this matter — please contact us at support@bohemiamarrakech.com
with your order number and photos so we can review your case.
We take customer satisfaction seriously and always aim to resolve any genuine concern quickly and fairly.
Resposta da BohemiaMarrakech
Dear Maria,
Thank you so much for your kind words! We’re delighted that you love your rug. Each piece is handmade by our artisans with great care, and hearing your recommendation means a lot to us. Enjoy your new rug!
Love my new rug!!!
Received my rug yesterday and it is perfect. Looks just like shown on website. It arrived sooner than expected and everything went smoothly.
21 de outubro de 2025
Opinião espontânea
Resposta da BohemiaMarrakech
Dear Craig,
We’re thrilled to hear that your rug arrived on time and looks just as expected! Thank you for trusting Bohemia Marrakech — our artisans will be so happy to know their work brought beauty to your home.
Love the rug its very well made and the…
Love the rug its very well made and the customer service is great. It took some time to ship in switzerland but it was worth the wait !!
17 de outubro de 2025
Opinião espontânea
Resposta da BohemiaMarrakech
Dear Roxanne,
Thank you for your patience and lovely feedback! We’re glad your handmade rug reached you safely in Switzerland. Each piece takes time to craft with care, and we’re happy it was worth the wait. Enjoy it for years to come!
Even Better In Person
Beautiful, efficient and exactly what I ordered.
14 de outubro de 2025
Opinião espontânea
Resposta da BohemiaMarrakech
Dear Karim,
Thank you for your kind words! We’re so happy to hear your rug looks even better in person. Our artisans take pride in every handmade detail, and it’s great to know their work met your expectations. Enjoy your new piece!
I love my rug
This rug met my expectations with how it looks. It went beyond with how it feels when I stand on it. Also, one of the best parts about it to me is that there is no smell. The rug smells like nothing and I am pretty sensitive to smells and so it was nice to open it up put it out in my room and just be able to enjoy it.
4 de outubro de 2025
Opinião espontânea
Resposta da BohemiaMarrakech
Dear Amanda,
We’re delighted that your rug exceeded your expectations and that you noticed the natural wool’s pure scent — it’s one of the special qualities of authentic handmade Moroccan rugs. Thank you for your wonderful review and for choosing Bohemia Marrakech!
The rug is absolutely stunning — the craftsmanship and attention to detail are remarkable.
I recently purchased a Moroccan rug from Bohemia Marrakech . The rug is absolutely stunning — the craftsmanship and attention to detail are remarkable. It's clear that each piece is handmade with care, reflecting the rich Moroccan tradition. The ordering process was smooth, and the team was responsive to my questions about sizing and delivery. I also appreciate their commitment to fair-trade practices, ensuring that the artisans who create these beautiful pieces are fairly compensated. I highly recommend Bohemia Marrakech for anyone looking for authentic Moroccan rugs.
11 de setembro de 2024
Opinião espontânea
Resposta da BohemiaMarrakech
Dear Ben Attik,
Thank you for your lovely feedback! We’re thrilled you appreciate the craftsmanship and detail that go into our rugs. Our artisans pour their heart into every creation, and your satisfaction means so much to them. Enjoy your stunning rug!
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