Boohoo Opiniões 654

Would do no stars if could. Made an order, wasn't delivered, Evri said can't find it, I asked boohoo to resend, asked questions that I answered, nothing redelivered, contacted em again and was sent a list of questions with veiled threats if I'm lying I will be prosecuted, all very subtle but got their intention so instead of just resending my 15 pound order they are implying I've either got it and trying to defraud them or I'm after money back and lying, I dint really care about order or money now just pissed I'm not being believed, I've asked them to prove it was delivered. Amazon are very good at this they send a pik with delivery. I won't be buying anything else and neither will anyone I know or they know.

Returns policies are absolutely shocking for refunds. Some clothing is actually very nice. If it’s made ok. Often takes a few attempts at your own expense. But to wait almost a month in some customers cases for a refund when it’s tracked 48 returns is actually fraudulent in my eyes. It’s probably best to charge it back through paypal. Scanning back is one poor show but to then wait 7 days on top of this for refunds takes the biscuit. Busier periods. We appreciate that but Plse stop the constant delays and possible over all theft of long standing customers.

I haven't received the complete order I placed since on the 1st of October. I've searched for a means to contact them to no avail and their virtual assistant is not useful. I'm extremely disappointed in them. Very bad

Made an order. Couple days late, got an email saying it has been returned, even though I never filed a return. Got on customer service chat (20 min wait at 11.30pm), and was told the package has been lost in transit, and I'll receive a refund via PayPal. I've got my order confirmation emails showing that my address was correct, so this was their issue. I feel like they could at least offer me a voucher to make up for this outcome, esp coz the items I ordered were the last ones of that type in stock. Quite disappointed.

I used clearpay to pay boohoo
I returned 2 x blazers over a month ago no refund dispute opened closed by clearpay refuseto check returned evidence still being charged over 40 pound
BOOHOO ARE A DISGUSTING COMPANY STEER CLEAR RIP OFF MERCHANTS ROB DOGS
Do not buy from this cheap rip off tacky sight still fighting to cancel payments on returns they have recieved hope they go bust big time 😡😡

Absolutely raging!! Ordered from boohoo I am a prime customer so received it next day no problem. The dress I ordered was in a ripped open clear bag with no tag on it and covered in pet hair and what looks like bits off dirt off a plant or something. Boohoo want 7 days to investigate what happened and aren’t willing to do anything about it till the 7 days is up!! Absolutely awful customer service considering I’ve clearly been sent a used returned item!!

Ordered a dress for an event, felt like it took forever to get to my house. By the time I got it the dress was faulty. I reached out to CS lea was lovely and very helpful in helping me with options for the faulty piece.
Lea with prompt with her replies just a shame the dress was faulty.

Terrible quality, terrible courier service. Not worth it.

Its bad customer service I bought cloths and it was long for me and I return before 3 month and I asked refund but still not refund my money I asked them more than three times its almost 4 month now even now I text them they said same thing just wait this is rubbish website so please refund my money already you took it I need my money

REFUND ITEM BECAREFUL.
I purchased dress from Boohoo it was a leatherette type dress had a terrible smell i couldn't stand it. Refund process was simple BUT you have to use
there postage which was $15.00 to return the item !!!! I have my own account with Aus post trackable 100% But NOOO your forced to use there system it is terrible. I know this was not going to cost me that much to return this item. I payed with PayPal so i assumed going through the return process i would be able to pay with PayPal but NOO i asks for your credit card details. For this reason i will not be purchasing anymore items from BOOHOO!!!!!

Boohoo sent 3 dresses out, all unsuitable, I returned each item, tracked with the post office, I chose klana to pay, big big mistake!!!! Boohoo don't inform klana quick enough regarding returns and consequently klana bombard you with emails saying I need to pay!!
I have proof of 3 bank transfers, overcharge each time. The returns policy says the customer willbe charged £1.99 per item returned, I've been charged, £3.99 twice and £5.98, klana is saying I still owe money and you can't contact them !! Never ever again will I use this company or klana

Items not delivered and they give u the run around for the next 30days!!!! Do not choose next day delivery cus you’ll be waiting for a month until they tell you the courier has lost it!!!!

Ordered 3 pack of leggings. When they arrived I wore 1 pair and then the next day went to wear another pair and there was a hole in the back on the leg. I emailed boohoo and they offered me £2.88 back even though I had payed £18 odd. Emailed back to say what a joke and I wish I had just returned the whole 3 pairs worn or not. A customer service advisor called Carl emailed me back and as the product was now out of stock he said not to worry sending them back and he has refunded me the full amount. Cheers Carl for your excellent customer service. Probably still won't order off Boohoo again though.

Terrible customer service as a premier customer it is not next day delivery what you pay for and just to be told to wait a little longer for delivery absolute joke

What has happened to Boohoo? It used to be a good fairly priced site with nice quality clothes. I have returned my last 3 orders as they were terrible! I ordered maternity leggings. They are so see through I have darker tights! This is meant to be for a pregnant woman. Who wants to wear see through clothes… especially when you are heavily pregnant! I ordered a mac which was obviously a false picture on the site as when it came it was a cheap flimsy piece of polyester. I ordered a maternity dress and shoes for a wedding. The sizing was so bizarre with the dress and the shoes didn’t even fit round my ankles! I actually have thin feet and relatively slim ankles so I was shocked. I will not be ordering anything else as what was once a great site has now resorted to selling cheap sH**e that is not wearable. Most sites have a star rating also so you can read reviews. I can see why Boohoo don’t as nothing would sell. Also it takes about 4 weeks to get your refund which is absolutely shocking.

I want to say thank u to rob was good customer service helpful understanding

Clothes arrived. Size 6 more like a 4.size 8 one item faulty with hole on the shoulder.

Returned everything as no items were any good. Took 3 weeks to refund. Won't order from them again. Lost out on £5 by ordering regular customer thing which I won't use.

I ordered a dress at £29 with cost of delivery when it arrived it was not like the photo abd did not suit me at all I followed the online portal instructions to return put in all my details order number email went to submit and each time it stated my details were not recognised. I then tried to ask virtual assistant for help to return it just sent me back ti where I started apsaloute waste of time and a diabolical shambles no.respect for the customer they are quick enough to take your money but make any excuse not to return any.

Wrong foundation shade cocoa superstay. I ordered maybelline superstay foundation 70 cocoa I was looking forward to this coz was reduced to £3 but they sent me a Wrong shades . You clearly can see its not cocoa it was beige shade but they still sent it anyway. Still waiting for refund

Atrocious customer service. They make it very difficult for people. They don’t inform customers that Boohoo and BoohooMan are different brands even though they are selling exactly the same products on both website. I bought Premium Unlimited next day delivery only to find out that I can only use it with either Boohoo or BoohooMan even if I use it under the same account. I have placed an order on Boohoo not knowing that the premium service I purchased was only valid for BoohooMan. and I was charged £5.99 for delivery. I called customer service to cancel the order straight away just to be told that it won’t be possible. Now I have to pay £5.99 for delivery even though I have purchased a £9.99 premium service. They are a joke.